I cannot complain about the initial fence installation but we've had issues since that have not yet…read morebeen addressed. The first time we advised one of posts was becoming loose a gentleman came out and basically nailed it to the neighboring fence. Since then the post has detached from the top part of the fence and is quite loose at the base so I called back and was advised they were going through some transition and someone would call me in 2 months. It has bow been longer than 2 months with no phone call and when I tried again still no call back and now when I call the mailbox is full. This will be reported to the Better Business Bureau since you have basically refused to address this issue

Poor customer service. Damage was done to our post by their employee, after saying they would…read morereplace and fix their mistake, they are now not answering calls and emails.

A+++ from start to finish. Very happy I chose K Brothers Fence…read more A+ for estimator Roger. I have never installed a fence and Roger guided me through the fence process, from fence choices to install timeline to village requirements to cost. Then Roger advised me on fence line clean up projects to ensure a smooth install process. A+ for K Brothers office staff. Every contact I made was quickly returned. I wanted to make a change after the estimate so I went to the office. Everyone was friendly and helpful in addressing my changes. The final invoice process is easy. A+ for the installation crew. They were prompt, quiet and very clean. The foreman explained the process while we walked the entire fence line. K Brothers Fence owner came to meet me. Nice touch. The project completed just as foreman explained - no surprises, no mess left behind. I will recommend K Brothers to everyone.

Lack of experience in customer service and communications. I signed a contract on 6/5/2025 for…read morefence repair and also made a sizable deposit which they cashed.They inquired about a permit on 3 occasions and I both called and emailed for 2 weeks. Again on 7-10 when I called to get a date for the project- they again asked me about a permit, which is NOT required on an existing fence. Repeated calls unreturned, unorganized and rude office staff. Finally got me to scheduling on 7-23 asking again about the permit. They CANCELLED my contract and the nasty text message from the owner was simply the icing on the cake. Inquiring about a delivery date was seen as "rude" yet her text which I documented says "check will go out in the mail today. Hopefully the USPS will have it to you by Monday, the 28th. If not, you know how to compliant about it"--- ! She couldn't even PICK up the phone and have a conversation..... buyer beware! The contract I signed says they can cancel at ay time due to any unforeseen circumstances- by any "change orders" MUST be agreed upon in writing by both parties. While their service may be good- their organization (or lack thereof) and office staff and kindness- isn't part of their core values. I'm relieved I'm not using them. ps- notice that all of the good reviews are OLD. Check out the ones from 2024 (Abra) Have you ever had an owner respond in this nature? Calling the "customer" a liar? As to the JULIE people, (USIC)- nobody rang the bell and I babysit children. They opened the back gate without permission and left it open- I have a POOL (aka liability). I didn't know who sent them so I called KBrothers who, once again, pointed fingers at some other company. Are we done yet?

Three Brothers did a great job on our fence. They matched the look and feel of our house with high…read morequality materials and work.

Fabulous group of people to work with - super responsive and experts in translating my crazy idea…read moreinto a fence that works for us! Fair on the price and exceptional quality! It was fascinating to watch them build it from scratch without damaging any of our plants! Call them today

We highly recommend fence on the mend. They were extremely receptive, reasonably priced, and…read moreprovided great quality work with a quick turn around. As someone who researched multiple companies/contractors, John was definitely quickest with response time which truly goes a long way. His quote was also one of the more fairly priced quotes for the work we were asking for. If you are looking for any fence work, look no more! This is the place to go. Thank you!

I had Fence on the Mend come out and redo my fence... also build a small area to hide the garbage…read morecans. They put a weird fastener on that area. I started having trouble with it and called. I was told they would come out and check it. Then got another text saying "I didn't forget about you"... but obviously they did. I reached out recently because now it just doesn't work at all. Paid good money for all of this and am very disappointed that they are now completely ghosting me. I'll have to pay someone else to do the job that should have been done right the first time. To be fair, I liked the work they did on the fence.

I used this company last year to repair a gate at my place of business and dealt with a kind and…read moreprofessional gentleman who got the job done nicely. A new issue arose at my business this year so I called Oak Ridge Fence & Gate to see if they could assist because I was happy with their work that was done last year. When I called this time, I got Julie on the phone and she requested that we send her photos of the damage via text to which we did as she had requested. My assistant had a conversation with Julie and Julie told her that someone would be out at my business later that day or the following day to look at it in person and give us a quote for repairs. No one ever showed up. No one ever called and Julie never even confirmed she received the texted pictures. So since we heard nothing, we called Julie to follow up and to confirm whether or not she received the text/pictures. She was rambling on about the company moving locations or something like and that they would break more boards trying to repair the job and she eventually declined our job in a very unprofessional way, in our opinion. It sounded more like she had no clue on how to properly fix our problem. We feel in the very least Julie or a representative from Oak Ridge Fence & Gate could have acknowledged us or responded to the text we sent her per her request. We got nothing. No calls, no response, no one showed up. We found this to be highly unprofessional and we don't want to work with a company or a team who lacks communication skills.

I called many fence companies serving the southwest suburbs, and by far Oak Ridge was the best in…read morecustomer service. Someone always answers the phone. Kathy in the office always got back to me with answers too. Julie, the owner, even came out to answer all my questions and explain the process. Wow, that woman has an eye for detail (and the patience of a saint). We ran into a problem on the neighbor's yard (shed in way), but no doubt I would have faith in moving forward with Oak Ridge once that is resolved by my neighbor. They were transparent, reliable, and kind and I will continue to recommend them.

i had several broken fence posts in need of repair. Pete and his crew did a great job and took care…read moreof everything. Fence Doctor's are my go to guys for fence repairs.

Due to a rather strong wind storm, we lost a few panels of our hardwood fence. I contacted The…read moreFence Doctors and Pete (the owner) came out promptly to quote our repair project. Peter (the owner) is a fantastic guy, very sincere. The quote he gave us seemed fair. The performance of the repair work left me quite disappointed. We saved the panels that blew down and Peter indicated that they would be reused and attached to the new posts. 1. The fastening of existing panels to new posts was poor (excessive gaps and poor workmanship driving new fasteners). 2. They installed several new posts but instead of cutting 45 degree chamfers all around the tops, they cut all the posts flush with the adjacent panels and installed caps. Chamfering the post tops takes just a bit more time and makes for a much more professional look. 3. They installed some new lattice and the day after it was installed, one panel was already coming apart. 4. Some of the existing wood was so badly warped, I was expecting those pieces to be replaced however they were not. I'm not saying that they did a bad job but we were expecting the work to be a bit more professional. I would probably not recommend.

I solicited several estimates from various companies and selected Oscar Rodriquez's company for…read moreseveral reasons. First off he was prompt and immediately contacted me, secondly, he was professional and businesslike and thirdly, he provided the most economically reasonable quote of the four received. After all the details were worked out, his outstanding crew arrived to complete the installation with knowledge and expertise. Efficiency, affordability, and professionalism should be the motto for Cover Fence!!! Great job Oscar....there's additional work to do and you're the business to do it!!!

Came out talked a good game then didn't send estimate and won't return phone calls (3x)read more

From start to finish, Shawn and his team were courteous, helpful, and knowledgeable about our new…read morecement patio install. Very good communication from them and a great price. We highly recommend Upright Fences Downright Patios, even the city inspector said they did outstanding work!

If you are looking for a reputable fence company that will stand behind their work and is honest…read moreand professional- THIS IS NOT THE PLACE. Ever since installation there have been multiple issues with the owner of this company, Shawn Bosi. We had a fence and drive-gate with posts installed last May 2017. We had requested the gate to have two even sides and arches and to close in the middle. What we received was two uneven gates in length and arches that were nowhere even. I then contacted the owner Shawn and he advised that one gate was made wider so one side could be left closed and a car could be driven through. This excuse was laughable as i sent him pictures of a car trying to fit through the space with the one side closed. We finally just agreed to have him to redo the arches. We moved on from the rest and called it a day. However back a year ago, I still would have never recommended him. He WILL NOT CALL YOU, this guy only texts people. And when you raise a concern after installation, he gets so defensive i cannot stress enough how unprofessional this man is. I am more than reasonable and told him i just wanted to get some clarification on what he was able to do. NOONE IS ABLE to get this from text messages. If you respect your customers and want repeat business pick up the phone and call them like a grown man. Forward one year and our drive-gate has literally fallen apart, the posts have cracked and the bolts on the gates have stripped from the posts. This has caused the gates to completely fall off the posts. The latches they used also deteriorated within the first 8 months causing my father and I to have to replace them. I had the work looked at by industry professionals and they stated the gate did not have proper support or structure. They state on their website and paperwork to honor a "5 year warranty". I have reached multiple times to get it repaired. I received a phone call once miraculously but it went to voicemail. I was advised on 04/26 his foreman would be out to repair. No-one ever showed or bothered to update me or my wife who was at home waiting. I then called to inquire with no response. Randomly days later he responds saying his ONE foreman is out on personal leave and should be out early next week. I politely ask if could give a ball-park day as my wife is home with our new born baby and dogs and we rely on the gate for our dogs. He AGAIN never responds. Today he texts me something random saying "they don't have wheels in stock for my gate but they can order them and it would $125.00, and that his foreman should be by later to look at it". This guy honestly has no idea what he does one minute from the next as I have the original voicemail from him saying "he knows we tried wheels with the gate so if that didn't work they can try to reinforce part of the posts". Why is he trying to charge me for a warranty repair? I firmly texted him back saying I am simply asking for the warranty to be honored and would like the gate repaired. I said i didn't understand why he could not call me to discuss this as i am just looking for updates and need actual answers. He then calls me and honestly starts to lecture me that "if i read the contract it says service is 3-4 weeks" and the continues to say "I don't understand as he has 300 K in bids". I told him i don't know anything as he doesn't bother to call his customers and clearly doesn't think its important to make sure a customer feels valued. Yelling he told me i can fix everything on my own and hung up. Response to owner: This is hilarious as I contacted him to see if I could pay to have one cedar plank replaced as it was chipped and now he tries to use it as an excuse for his poor workmanship. To add, it is funny he would mention this as he never even responded when I contacted him, sound like a pattern? Also Sean, No, I did not text you 50 times. I rather call someone to explain an issue so it is clearly communicated. But when the owner of a company only deals by text, I will try to be flexible. If you take the time to read other reviews about your company on google and yelp- others are in agreement that your communication skills are strange and clearly lacking. And last, you did not repair the gate in 7 days. You went on my property the same day you hung up on me and put the gate up without my knowledge. I highly suggest you invest in this new technology called a "Level", as I will be taking down your beyond crooked attempted repair. You honestly are the most difficult and dishonest business I have ever dealt with. You have no clue how to respect a customer and repeatedly tried to make it seem like you were doing me a favor. I actually did you a huge favor by paying more than $3500.00 for a service and product that has not lasted more than a year and the business has no integrity to stand behind it. I should have trusted my gut when you pulled up to my house in your Bright Yellow Hummer.