The HVAC unit on my small commercial building needed to be replaced so I called 3 companies to get…read morean estimate for a new unit. I chose to deal only with companies who would provide a free estimate. I arranged for an estimate from Western Mechanical and was told nothing about a fee, or I wouldn't have had them come out. It took over a week to get an appointment. Then on the appointed day, the tech called looking for my location in Rio Rancho where he was sent by their dispatch, even though my building is in downtown Albuquerque. It was another week before they rescheduled at the correct location, and when they did, instead of the requested estimate the tech did a hasty unauthorized repair on my unit and charged me $198.49. Since no fees or repairs were authorized, I made multiple calls to Western to question the charge but could not get past the receptionist to talk to anyone and was put on endless holds. Only after receiving a threat to be sent to collections, was I finally able to speak to accounts payable. They claimed they had informed me of the fee in advance, which is completely untrue as I would not have agreed to it, and were unwilling to budge on the charge which I never authorized. If you choose to work with Western Mechanical, beware of hidden fees and be sure to get all costs in writing up front.

Always timely even in the super busy season. And if something occurs and a followup is needed,…read moreit'll get scheduled in a pretty timely manner. Have used them for various plumbing and HVAC needs for several years. A neighbor recommended Western Mechanical.

Their service was quick for a neighbor. They fixed the problem with a faulty refrigerated air…read moreconditioner and their fee was modest. The neighbor was very satisfied.

Our HVAC conked out on a Sunday! I called Brothers Electro Mechanical, and they sent a team of…read moretechnicians right away on Monday morning. They did a thorough repair after finding the problem, and also did a complete assessment of the whole unit. We had cool air flowing again by 11:00 a.m! We have had Brothers out to both our current home and our previous one on several occasions. They have always done a stellar job for us. We would highly recommend them to anyone with electromechanical/plumbing issues. There is no doubt they will get the job done!

DO NOT HIRE THIS UNETHICAL AND CRIMINAL COMPANY In Albuquerque, NM, HVAC companies must obtain…read moreseparate electrical and mechanical permits before starting work, as required by the New Mexico Administrative Code (NMAC) 14.5.2.8 and City of Albuquerque ordinances. Mr. Robert Pallulat of Nespolo Mechanical failed to acquire these work permits as required by National and New Mexico State Laws. These regulations ensure that licensed contractors perform work--such as installing, replacing, or altering furnaces, air conditioners, or ductwork--to meet state and local safety codes. * Permit Requirement: Separate mechanical and electrical permits are required for heating or cooling and electrical wiring, respectively. Nespolo Mechanical failed to acquire either of these permits. * Mandatory Licensing: Only licensed contractors are authorized to pull permits for, install, and obtain inspections for HVAC ductwork and equipment. * Law Source: These requirements are mandated by N.M. Admin. Code § 14.5.2.8 and local Albuquerque building guidelines to ensure safety. Mr. Robert Pallulat of Nespolo Mechanical violated this Administrative Code by failing to pull both electrical and mechanical permits. * We never demanded anything, we asked to speak with Mr. Pallulat due to his journey men refusing to answer our questions and redirecting us to speak with Mr. Robert Pallulat. We called and texted Mr. Pallulat (please refer to evidence folder) and he responded with informing us with the following text: "I am at a training, I will call you back during lunch." We agreed to halt work until we had a chance to speak to Mr. Robert Pallulat, but it was Nespolo Mechanical that decided to stop the work altogether. It turns out that Mr. Robert Pallulat was not in fact at a "training," and he was instead getting extensive dental work done and not able to speak. I have provided Mr. Robert Pallulat's text response that he sent on the late evening of March 12, 2026 explaining that he could not speak due to anesthesia. Before we even heard that much from Mr. Pallulat, however, the Nespolo Mechanical crew member Ricardo Rivas returned hours after the work order had been stopped to ask if he could retrieve "something he forgot" from the back, and he then roughly ripped out the furnace they had begun installing and dragged it through our backyard and out of our property. Nespolo Mechanical has advertised on public television that they are clearing out their warehouses and offering "free furnaces" but the ground truth is exactly the opposite. They have distorted a rebate offered to any HVAC company by the manufacturer into a deceptive fictitiously false advertising campaign. Nespolo Mechanical, specifically Mr. Robert Pallulat, are attempting to distort the chronological sequence of events in order to distract attention away from the fact that they were in violation of the State of New Mexico building safety codes when they bypassed the permit process from the outset: * Process: Contractors must file for permits before starting work, and work must be inspected by a city inspector after completion as required by as required by New Mexico Administrative Code (NMAC) 14.5.2.8 Consequences of Not Pulling Permits Failure to pull permits in Albuquerque can lead to fines, work stoppages, and required removal of equipment to pass inspections. It is the responsibility of the licensed contractor (or homeowner in limited cases) to pull permits before work begins. The Nespolo Mechanical HVAC project was stopped BY Mr. Pallulat of Nespolo Mechanical. They had ordered and brought to our job site a 24-inch coil, and Mr. Pallulat had informed his crew to make room for that 24-inch coil. It was when the workers on site drew our attention to 24-inches being the incorrect size for the furnace they had already begun to install that we began asking questions about what was supposed to be present and only then were subsequen serious concerns raised. Our family - our one year old child - was left without a working furnace in freezing temperatures. Mr. Pallulat told his crew to abandon our work site and clear all equipment and materials, leaving our old but fully functional units out in the yard exposed to the elements, and therefore rendering them unsafe for further use. Mr. Pallulat failed to contact us until the following day via an extremely insulting and flagrantly inflammatory email which we will respond to here in detail, item for item (please see the email and our included responses below). In addition, we have audio and video recordings that clearly document the Nespolo electrical worker describing how he planned to install the electrical lines. The drill holes he left on our wall and the hole he drilled through it illustrate the path of the electrical lines he planned to install before we agreed to halt the project until we had received confirmation and clarification from Mr. Robert Pallulat, when he was supposed to call us back "during lunch"

Willing send a second technician to address the issues that its first technician did not address.read more

We had a leak in the water discharge pvc pipe on our furnace. The repairman came and gave us an…read moreestimate of 1 hrs work for $170. We said OK, go ahead and start. He had to go to Lowe's to get parts and returned to fix the leak. He fixed the leak and gave us a bill of $272 ??? The bill had 1.5 hrs of work because of the travel time which, of course, was not included in the original estimate. That's called bait and switch. Not a good practice for your company.

Our water heater ceased operating over the weekend. I called first thing Monday morning and…read moreCharles was at our home by the afternoon. He identified the problem and within an hour we had hot water again. Also compliment Ashley who asked for the make/model number and year of the heater to ensure Charles would be prepared with any potential parts to replace. Pleased with the prompt service and reasonable charge.

I can't say enough good things about Thompson's. They were recently out to completely revamp by…read morecooler, which had not been properly serviced by my previous plumber. They extensively cleaned and replaced all worn out or damaged equipment, including the pump. Yesterday, I noticed I didn't smell the new pads through the cooler and it was blowing hot air. I called and was given an appointment for several days out since this is one of their busiest times of year. Today I received a call indicating that they had a tech they could send out this afternoon to address my issue earlier than scheduled. They came and replaced the broken pump immediately, which addressed the problem. It was all under warranty and I wasn't charged. My issue was quickly resolved and honestly, I really appreciate the receptionist at Thompson's. She is kind, personable, helpful and she got me in sooner than anticipated. Both techs that I've worked with are personable, professional, and competent. I always appreciate excellent customer service and Thompson's definitely has it. I highly recommend Thompson's for your plumbing needs and I will definitely be using them in the future!

Thompson put in our original AC, and when it was time to replace it we did an intergalactic search,…read morebut they were the lowest bid, with no BS. They had it done on schedule with friendly guys - and no BS. This week I had a problem, six years after that install. It was a part - still under warranty - and they came out and got it replaced in just hours. With no BS. What a pleasure.

Very prompt and conscientious response. Great workmanship and right team to call to have your…read morewater heater replaced. Quality work shows.

i had shack repair a pipe. next day had a leak. called and sent him a email. he refused to respond…read more watch out he will take your money and run!!!!!!

There was a burning smell coming off my furnace, so I turned it off. Since I'm new to the area I…read moregoogled Furnace Repair business and LC Heating and Cooling came up. I called and they answered the phone right away. I told him what was going on and he said to text me my address and he came within the hour. I explained to him everything that happened and he did and full check of the furnace and showed me everything and how explained how the furnace worked. He started it up and said it looked great. Since the furnace is new, he told me who to get a hold of if I have any more problems. Louie was amazing and I so grateful for all of his help and understanding. He answered all of my questions without judgement or ridicule, which unfortunately happens to me a lot since I am an older woman. I really appreciate all that did for me, he is very professional and is worth every penny.

Called based on one review, my bad on my part…read more He came in, and initial charge was $125 for an on call inspection. Ended up paying $145 for "3% credit card charges" from his squarespace because they "charge my bank and your bank". So I should have paid 128.75 if it was 3%. I'm a new homeowner and did not know what to expect. Basing 2 stars on payment transaction. Update (2 Days After) No additional parts needed and unit is up and running from a family referral. I'm disappointed in LC that he tried to sell me a whole unit for "around $4800 or $4000 cash". From 2 stars to 1.