Great staff. Very accommodating. So happy they are here in Petoskey!! Heartily recommend!!read more

We are here and were given the run around, asked to drive 45 min and that we needed to come and…read morethere is no car. We feel extremely unsafe in this car and they are doing nothing for us

The owner is the rudest woman I have ever delt with. We had to push back our ride time twice…read morebecause of traffic and construction issues in getting to our hotel ( and we had 6 girls in one room to get ready in a flash once we did make it there ). They ended up charging me for all the extra time and when I called to ask what the charges were, it was services charges and agreed to waive them said that was not told to me up front when I asked about pricing. I was told to get the refund the next day. Did not receive it so I emailed and was told " you need to be patient" in a clearly rude email. When I gave it another two weeks and called, i got reemed out on the phone an told we were " nightmare" clients because we had to push back the time. I'm sorry but the attitude of this women is the reason I'm writing this review. I dont have time but I made time to put this on here. She basically went on and on about how they are so busy and dont have time for small issues like this. The driver Milan added no extra and had zero to offer. she also fell asleep in the car when we were at one of the vinyards. They got their way over priced money and we will never use them again. Dont waste your time. There are other great ride options where you dont have to deal with the shitty owners who talk to you this way!

They picked me up and it was clean and cheerful. I was very happy with the service. They helped me…read moreto get a ride to boyne mountain and back to the airport.

I hate leaving negative reviews but after an entire day of disappointments, I can truly say I will…read morenever use Hertz rental cars again. I reserved a car online and when I arrived at the airport in Pellston they told me they had no cars and that their website was wrong. I asked for suggestions and they were of zero help and never apologized for their mistakes. I then called corporate Hertz and informed them of the issue and so they reserved a car for me in Gaylord. I was able to get a ride about an hour away and while the corporate agent assured me several times that she was seeing that they had cars and availability but told me she could not transfer me or call the local branch to confirm that herself of course I showed up and there were no cars for me there either. I then began calling every local branch in the state and an individual named Lawrence at the Cadillac location told me he could not assure me of a car until I made a reservation online, I told him about the discrepancy on their website and that after driving 4 hours all over the northern part of the state, I was not comfortable relying on the website so he told me there was nothing he could do . I made one final reservation over the phone in Holland and they told me there was a 70% chance they could assure me of a car for the reservation I made the next day. Well after the nightmare of travel I had with this car rental company I can 100% guarantee you I will never use them again. Get your website straight and straighten out your employees - when it comes to customer service and misleading people and then making no effort to make things right, you will not have any business from me and my family. Very unfortunate experience all around.

They're knowledgeable and friendly , fair prices expert work done on time , they've been in town…read morefor many years

I have taken my car to Gary Prow ever since I started coming up to northern Michigan. I first went…read morethere about eight years ago for a couple of relatively small issues. Since then I've gone back 8 to 12 additional times with numerous vehicles for any number of different kinds of repairs, and Gary and his team of professionals have always completed the job very quickly and very professionally and very competitively priced. I continue to trust my automobiles care to Gary and his team. And I have no reservation recommending that everybody else does the same. They are very trustworthy and very prompt and very reliable.

The staff is absolutely the best staff I have ever encountered at a rental facility. Patient,…read morepolite, performance. I'll drive the 30 miles every time to rent from them regardless of rates or specials.

Experienced a great rental car transaction here. This team set me up for after hours service and…read moredelivered superbly just as I expected. It was so nice to have this car in place for a return trip to Duluth, Minnesota. Thank you very much.