I absolutely loved my experience here. No one wants to deal with lice, but Olivia did an amazing job with taking care of my daughter (and me). She also gave me so many tips so hopefully it won't happen to us again. They also were up front with cost, provided discount options, and were well worth the time and effort it saved! read more

Called in a panic very early in the morning, and Olivia was so sweet, kind, & worked around my schedule with a late afternoon appointment. Very easy to talk to and she put my mind at ease, and I was lice free!! I hope I don't need their services again (who wants lice?), but I would definitely highly recommend them, and they were very close to my home, and I even bought a cute new sparkly brush on my way out! Thanks again for the fantastic service! read more

We are lice free thanks to Olivia's expertise, care, and kindness. She is amazing with kids. Olivia is so knowledgeable and sharesd everything we needed to know so we don't have to ever meet again! Once In A Lice Time is super clean and has a cute decor for the kids! Highly recommend this business! read more

We already trust their products and so we knew the in person support would be just as trustworthy. Olivia was extremely educational. She was patient with all of our questions and very friendly. She confirmed that we in fact did not have lice. She also gave us plenty advice on how to continue to prevent lice in the future. The thorough check on both myself and my daughter gave me a lot of confidence that we were OK. At the same time, knowing the knowledge and experience from this company, and Olivia gave me faith that I was getting the correct answers. I highly recommend them and will continue to trust them in the future! read more

Worth every penny. This was my families first experience with lice. Olivia was so gentle, kind, and understanding. She really took the time to treat and explain the process regarding preventative and treatment care. She also followed up with us and brought comfort and reassurance that it was all going to be okay. Olivia you are amazing and what you do matters! read more

Thank you so much, Raylene! I don't think people truly understand the incredible service you and Shannon provide until they--or someone in their family--go through this unfortunate experience. "Once In A Lice Time" immediately brings a sense of calm, reassurance, and clarity to a situation that can feel overwhelming and even a little embarrassing. You both are so compassionate, approachable, and absolute pros at what you do. Anyone who's been through it knows there's a kind of "PTSD" that lingers--seriously! I'll never forget the last time it happened in my family. After completing the treatment, Shannon handed me a spray and gently said, "If anyone feels itchy, just spray this in your hair." She knew everything was fine, but she also understood how helpful a little peace of mind can be. That small gesture stuck with me--and it really did help. Your space is so warm and welcoming--super clean, comfy chairs, and even Netflix on a big screen to make the experience as relaxed as possible. And honestly, who doesn't love walking out with a perfect French braid at the end? Raylene, thank you from the bottom of my heart. You and your team offer something truly invaluable. It gives me so much peace of mind knowing you're just around the corner, ready to help with kindness and expertise if that dreaded itch ever returns. With gratitude and blessings to all of you! Sincerely, Rachel read more

We had a lice issue that needed a professional's touch. While we had cleaned our daughter's hair of all the live lice using an over-the-counter kit from CVS, when we took her to preschool, the staff there said that we couldn't check her in until all of the visible eggs were gone. Since our over-the-counter comb could only catch the larger eggs, we decided to call up Once in a Licetime to get her hair professionally cleaned. We called up Olivia, and she made herself available later that day for an appointment. She let us select a show on Netflix (our daughter loves Number Blocks), and she combed through her hair to remove all visible eggs and nits. She provided us with some preventative detangler spray we could use to prevent our daughter from getting reinfected, and gave her an adorable baby crown to wear at the end so she felt like a princess after getting her hair treated. She offered for us to get a follow-up check and cleaning the following week, as the initial comb-through might have missed a few non-visible, but microscopic lice that we might have missed. Olivia also answered all of our questions honestly and patiently throughout the process. She also checked my hair (lice free) and my wife's hair (also had lice) to ensure our entire household was lice free when we left, and gave us advice on how to clean our house to prevent us from accidentally getting reinfected by an errant pillow or blanket. All in all great service. It's quite expensive, but it was covered by our FSA. read more

I could not recommend this place enough! We had the unfortunate invasion of lice hit our household. After two days of trying to treat it myself, this very stressed out mom decided to call for help. I was greeted by such a calm voice which was a relief cuz I was in tears and stressed. They got us in the next day and treated. Olivia was absolutely amazing! She was clear on the process and pricing. She was friendly and so well educated on these little suckers. Save your sanity and see her! read more

So grateful to of found Olivia at Once in a licetime. Extremely knowledgeable about all things lice. Thank you for taking such great care of us. My girls and I had a very smooth appointment and will let everyone know where to go! read more

Shannon, there was no abuse just very upset after paying 300 and still having live bugs. You guys offered the additional funds which was 95 each. Her words human error but we would have to pay to be treated again each, why not correct your guys work? You guys couldn't do the job the first time why pay more? If you guys have headlice go to Picky Pam in Huntington Beach or she will do her work in the comfort of your own home! Her work is 100% guaranteed and gets everything out the same day she treats your hair. read more

I had such an amazing experience here, Olivia was so sweet! Just came to have my head checked on short notice and they were so flexible. The whole experience was very relaxing and my scalp feels so fresh and exfoliated. Luckily I didn't have any lice but the conditioning treatment and scalp combing were so enjoyable that I would come back just for that. Price wise, they are also the most reasonable and I did some shopping around. It was just $25 for my head check when it was $99 everywhere else (without treatment) I was pretty panicked because my itchiness was so painful (it ended up just being an allergic reaction to my recent COVID vaccine )and Olivia was so calm and helped to put me at ease. Would definitely recommend! read more

I'm updating purely on customer service. I called to cancel my second appointment and the customer service rep was super short with me after I told her the purpose of my call. She hung up, no "good bye," nothing. Then I received an email saying my appointment had been updated and changed to a different location. So I called back to confirm my appointment was cancelled. The customer service rep said, "it's cancelled." I replied that I had received an email saying it was changed. She replied, "no. It's cancelled." In response I said, "ok, just wanted to make sure so I am not charged or penalized in any way." She replied with, "no." Then hung up. Again, no "bye" or "don't worry, it's taken care of" or "have a good day." The attitude definitely changes if you're shelling out $100's of dollars versus cancelling an appointment. read more

Once In A Licetime - Having tons of fun getting lice free! - Lice Services Near Me - Lake Forest, California

We have had nothing but great experiences with Olivia. My daughters managed to pick up lice at different times, so we have had multiple experiences here over the last few months. Both times Olivia was able to get us right in and treated. At our second appointment we were able to confirm that Olivia was successful in taking care of the issue the first time around (for both of my girls). We have done many head checks with her and I have happily paid for the peace of mind Olivia is able to give us. She is very knowledgeable and thorough. I cannot say enough great things about her! *others below have mentioned something about a discount for a review, but that's not a thing anymore. I am writing this without being asked because they deserve a great review! read more

Once In A Licetime - Lice Services Near Me - Lake Forest, California

Thank you Olivia!!! My girls and I couldn't believe it but we were so lucky to have met you. You calmed me down from the first call, I was panicking. We had a good run, no lice issues for 6yrs. But, we found ourselves in need of a specialist once again. Luckily your company came recommended from a friend and got us in same day. Can't thank you enough-true angels sent down to save my sanity. And I didn't have to burn the house down. read more

Had an amazing experience with Allie and Olivia so far. Called and they were able to get me in within 90mins of my first phone call. Allie answered all of my questions and scheduled my daughter for a follow up visit. I had them check my hair to be cautious. I was very pleased with not only the experience but the customer service as well. read more

This is my second time coming to this location. I came here 5 years ago and the staff was amazing and got rid of the lice my daughter had. I was worried about it again today and made a last-minute appointment. Luckily there were no lice. Olivia helped me out and she was so friendly and accommodating. I loved that she also text me before my appointment letting me know that she finished early and I could come sooner. She was very thorough, never pulled any hair, and carried on a great conversation. I would recommend this location and Olivia's services to anyone. read more

A few weeks ago I took my 13 year old daughter to get a haircut and her stylist found lice. Yikes!! (Who knew that lice is very common in teen girls now - especially due to the selfie era??!) I found Once In A Licetime through Yelp and it had great reviews. They got us in within 90 minutes - and we were headed home within another 90 minutes or so. Awesome! Our technician, Katie, was so nice and so knowledgeable, and the shop felt very clean. The way she handled everything showed me that she knew what she was doing and was taking every precaution to make sure it didn't get passed on. She also told us what to do to ensure we got rid of any trace of lice in our home. Katie explained that they recommended two treatments plus a follow up visit. It definitely wasn't cheap (and I do not have a big bank account) but to me it was worth every penny. Our second treatment was about 5 days later. And the last visit was a quick 15 minute follow-up four days after the second treatment. I also received several very kind text messages in between visits to ask if we had any questions. Impressive!! I would absolutely recommend Once in a Licetime! (Although I sure hope we don't ever have to go through lice again! ) read more

Buy their comb and lice removal hair products and do it yourself. I really felt hustled when I left this place. The lady said the lice infestation was "severe" and charge me $250. She was done in literally 10 minutes. How severe was it really then? My daughter has a short bob, pretty thin hair. Then we had to come back twice to take another look. By the 3rd time I was over it, who has time for that? It helped but didn't completely rid the lice. Thank god I bought the comb and did it myself at home consistently. Sad that people take advantage of people in a desperate situation and over charge just because they can but I guess that's capitalism. Update- I originally gave them 3 stars, an average rating as I felt they were over priced and in the end the service didn't work. Instead of the owner reaching out and saying sorry you feel that way, what can we offer to help change your mind about our business, she messaged me to basically call me a liar and said I insulted her for saying she is hustling people instead of helping them and that there is no record of me visiting their shop. Wow. Hustled, insulted and a service that didn't work. I have changed my rating to one star. I stand by my review that this place is over priced and inconvenient as you have visit a total of 3 times for them to guarantee their work. In addition each visit was about 15 minutes in our case. Not enough time spent on a "severe" infection if you ask me. read more

I am so happy to have found this place!!! I found lice in my daughters hair and did a treatment myself and the next day I still found buggies, so I decided to have the professionals do their thing and man I am sure glad I did! Their products are a natural base wish is refreshing as I just did a treatment to her hair and dyed my hair. Olivia who did our hair was sooooo amazing! Full of knowledge and eased my anxious concerns. I highly recommend having the staff at Once in a Lice time to treat your children's hair! They are also reasonably priced but can we all agree, you can't put a price on piece of mind. read more

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Um have never stepped foot in here but now i wouldn't want to. Called them last night at 6 and sent the 911 text they advised us to do and still no response. Worthless. *** Update since last review!! Miscommunication and phone issues. Megan was outstanding and very informative. Made us feel comfortable through whole experience! Shannon was apologetic and very responsive on yelp. read more

Once In A Licetime - These will be very helpful!! - Lice Services Near Me - Lake Forest, California

This was a great experience out of something extremely upsetting as being found with lice. The technician who helped me and my family was very dedicated, understanding and pleasant. I feel happy and lice free. I would recommend this place to Amy who has being suffering with lice. read more

They did a great job taking care of things for us and feel good about their guarantee. Must visit for this issue. Quick and thorough service and entertainment for the kids during treatment. Bought their brush and product to help with prevention. read more

I cannot thank Krista enough! She made my experience SO comfortable. I went in for a check and came out lice free! She was so thorough and gentle with my hair! She is a God send! Thanks again Krista! read more

I spent so much money but worth it. Katie was amazing with my daughter. My daughter has thick long hair and Katie was so patient with it. I couldn't do the job but so grateful Katie did! Katie was super knowledgeable, I was ready to Go out and buy new bedding and brushes but she no need and told me what to do! Thank you Katie for your expertise! read more

5 star Yelp rating is phony - they offer you a discount at the register if you leave a positive review (and they check your phone on the spot). My family came here multiple times over a 3 month stretch, spending nearly $1,000, and they were never able to get rid of the lice. In our case, they blamed us each time for the "re-infestation," telling us we should buy their products and use them daily. read more

A week ago my daughter was treated two times for moderate infestation. This weekend, I called as I had thought I had found more knits. The lady I spoke to on the phone asked me to send pics so she can see. Based on the pics, she said I can bring my daughter in for a $15 head check as one pic was questionable. Given that I was there a week ago, I think the head check should have been free and if I decided on a third treatment, then I would have paid more for a discounted rate. I spent a little over $250 for 2 treatments and spray a week ago and I don't think I should still be dealing with this. I decided to buy a home treatment instead and did it myself. The last head check should be free in my opinion, especially since we were there just a week ago. I think the pricing needs to be more transparent upfront. The lady who did the treatments provided good customer service. No complaints. The lady I spoke to yesterday was nice too, but she was rushed as I called half hour before she was leaving. Like others have said in the reviews, it feels like they are up selling. I gave 2 stars for Katie who provided the treatments and she deserves more. But the pricing and not willing to do a free head check when I was just there and paid $263 was a big turn off. read more

A few months ago we went to Once in Licetime's other location and unfortunately we needed them again!! Fortunately they were able to get us in same day when we were visiting family in the area of this location. Same great customer service, same wonderful experience! Makes getting live easy as just making a phone call. Can't say enough good things about this company. FYI whoever it was that gave them a negative review about fake 5 Stars is completely wrong, we've never been forced to write a review in order to get a discount. It's too bad people are so mean to a company that helps families remove head lice. They are one of the very few with big hearts that are willing to do this day after day. read more

What can I say? Lifesavers! I came to them a blindly uneducated parent and left with an abundance of knowledge and a bag full of prevention. They took my hand and walked me through what felt like a natural disaster and armed me for the future. Thank you, Shannon, for having the foresight to serve our families so well. We use the natural repel shampoo & conditioner and the prevention detangling spray religiously now. read more

Once In A Licetime - Feeling like princesses after the staff here took care of our little visitors! - Lice Services Near Me - Lake Forest, California

After checking my daughter and finding some lice I called at 5:45 and was seen by 7 pm Shannon and her staff were so kind , patient and efficient. I can't say enough about this place They take a terrible experience and make it better Thank you ! Thank you ! read more

After two at home treatments, my daughter's thick hair still had eggs and lice. I came to Once in A Licetime in desperate need of removal. I was able to schedule an appointment and receive treatment the same day! The staff was absolutely accommodating, welcoming and informative. I appreciate the patience and careful nature of approach! In addition to treatment, we are using the shampoo, conditioner and spray for preventative measure. They smell amazing and work well on my daughter's sensitive skin. Thank you so much to both Amanda and Shannon! read more

From first call I felt comfortable enough to choose this place to bring my girls in for head check . Olivia on the phone was so kind and helpful and when we walked in Brooke was so sweet and profession . She made my daughters feel relax and told them not to worry . I'm hoping I never have to comeback for lice check but if I do will be coming back to "once in a licetime" Thank you Brooke read more

Clean and Fresh is my impression!! Beautifully furnished and designed. The staff was super accommodating and friendly. They go out of their way to make sure you're taken care of. The products they offer for home are are a nice touch, the shampoo smells AMAZING. read more

Once In A Licetime - Grand opening - Lice Services Near Me - Lake Forest, California

This company took my review down so I'm going to post another. Do not come here!!! It's a money grab, and they do not remove all the lice out of the hair, this is their way of having you come back so they can charge you more money per visit. This company needs to be reported to the BBB. There is no way these 5 star reviews are legit. They offer a discount if you write a good review in Yelp, go figure. Again, please do yourself a favor, and not come here. You are better off buying a kit at the store or online. The comb is key! You will save so much money if you do it on your own. If you enjoy throwing your money away, then by all means this is the place for you. I paid over $1000.00 for a job that was never complete. I had to go elsewhere to get the lice completely removed. These people are thieves, it's disgusting!!!!! read more

All of the 5 star reviews are a phony, they give you a slight discount if you give them a good review (they even check your phone) After spending nearly $1000 on products and multiple services, the lice were never fully removed. We came back about 3 weeks ago for head check because my son was scratching his head again. After the head check the technician declares my son clear. 2-3 days ago my husband noticed a full grown bug on my son's shoulder. He was completely infested. The entire process with this company has been extremely frustrating. We found another company in San Clemente a few days ago and the technician there found lice in my son's head that were well over a few months old. Meaning that the head check did not detect the lice. As far as reinfestation, my son is homeschooled and has limited interaction with other children. An infuriating and expensive experience. read more

Words cannot express my gratitude for Olivia's professional, kind, and caring attitude. I was 100% certain that I had lice. Based on a photo I sent her, Olivia was almost certain that I did not, but she understood the desperation in my voice and arranged a same day appointment for me. I was lice free as she initially thought, but the confirmation gave me peace of mind . Thank you Olivia for your patience and understanding. I am a teacher and will be recommending this to everyone. It is so comforting that I know exactly where to go now should this occur in the future. read more

Once in a Licetime is a lifesaver! Olivia was so sweet on the phone and fit us in the same day. She was very reliable and great with my daughter, even though my daughter was reluctant. The salon is very clean and comfortable and kid friendly. They have movies and snacks for the kids while they have their treatment. And they are gentle with the kids hair. Very honest too. Don't waste time trying to treat lice at home it's very tricky and requires a professional! read more

I was so pleased with my experience at Once in a Licetime. I had never experienced anything like this with any of my kids. I had a ton of questions and even more concerns. Megan was patient, informative and sensitive. The salon was clean & very kid friendly with snacks and a Disney movie. A horrible situation turned into a positive ending. Thank you Megan! You were amazing! read more

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SIMPLY THE BEST! I cannot begin to explain how helpful Once In A Licetime was for our family. We discovered lice at 7 pm, called and had an appointment in 20 minutes. Both myself and my daughter were seen and treated immediately! The location was clean and engaging. There were snacks and movies available for my kiddos!!! They explained in detail the process, cost, how to keep our house clean and what to do in the future. Their products are toxin free and AMAZING! I 100% recommend EVERYONE to call Once In A Licetime. Leave these little beasts to the professionals! read more

Used this place probably a year ago when I found out a daughters friend had lice. Did not waste any time and wanted to be extra cautious. Called this place and got in within the same day. Super easy and pleasant experience. read more

Editing my review because I felt like I was lied to. I gave them 5 stars first bc i was told if I checked in i could get a discount, which was applied to the "severe" case. But I think you guys need to be more upfront with your customers about pricing and procedure. I'm supposed to come back for more treatments but honestly don't want to because of how dishonest I felt like the whole transaction went don't really feel like getting swindled twice. When we first came in I told the person I made the appt with that 1 person had lice and I just needed to do Checks on 2 others just to make sure. At first she said the head check would be $25 per head check then mentioned discounts that we could get. All seemed fine until she found supposedly 1 nit on a head check she said it would still only be $15. The other head check she said she found a bunch of nits but no live bugs, funny she was hesitant to show me the napkin where she put them and she happened to lose the 2 nits on the napkin and said "oh i don't know where it went let me comb again". She wasn't hesitant to show me the napkin with the head that had actual nits/lice so that was a red flag. The $15 head check turned to $95 and our final bill was around $350. Save yourself and go somewhere else that actually cares about customers and not just making quick money on people that are in a desperate situation. I'm also going to report to BBB if possible. I was desperate and felt like they definitely took advantage of that and that is very disappointing. read more