Wow, I thought they just singled me out. Apparently they are rude to all.
I went to once over to get a bag of beans. I told the guy "grind it for espresso machines." I also actually said "as fine as your espresso setting today" When I got it home and looked at it I noticed that it was ground for drip instead which is too course for espresso machines. I took it back and the guy working told me that that was as fine as it can get. I told him it was ground for drip and challenged him to look at it or use his 8,000.00 machine and make one shot with it to prove it. He changed the subject. He tried to show me what I didn't know about grinding, He told me I should invest in a grinder, He said this grind would go stale in 2 days and wouldn't work anyway. All he had to do was re grind it. Instead he had to prove that he was right all along and that I knew nothing about nothing. The funny thing is we both knew it was a simple mistake of not setting the grinder correctly when first grinding it. The grind is not something that takes a coffee professional to recognize the difference. It is a very simple concept (very fine to very coarse.)
I stayed calm and cool the whole time. No raised voice, no bad words, no rudeness. About this time both of the guys working there started tag teaming bad cop, bad cop trying to dumb me down. I can take it though - your not going to upset me. He through the money down on the counter and said anything else? I really wanted him to regrind the coffee but he would have to admit that the grinder will make it finer by doing it. I really like this roast. He said he couldn't grind it better and wouldn't try.
I ordered two ice lattes to go. The rude leader went in the back so I was now working with the other one who seemed slightly better until he delivered me ice lattes filled only half full. My best guess is since I brought my own cups (20oz. red plastic cold cup from Ace Mart) they were too large to put the perfect latte in. In the past when I just ordered with the same cups, took my lattes and left without being friendly or overly uncool they filled them all the way up, said thanks and I was on my way. (now that I think about it I don't think they ever said thank you or made me fee welcome ever.... anyway back to the subject. This message was to make sure I understood not to come back. They charged almost 10.00 for two 10-12oz ice lattes in my own cups. (I'm calling bullshit on that.) It felt like a punishment for ruffling feathers.
I would have asked to talk to the owner to solve this further aggression except for the fact that she was there and listening the whole time with no intention of solving the problem.
The drinks tasted good - I'll give em that - but it's not worth it if your not cool enough to be there or if they make a mistake because they are not going to help you. You will probably just be too annoying for them.
In the end I drank the ice lattes with added 1/2 and 1/2 from their bar to fill them the rest of the way up. I got the stink eyes for that as well. I was never rude back or lost my cool at any time. I went on to Cafe Medici and bought some coffee ground for me on the same grinder and theirs ground it all the way to espresso.
Here is where to buy Cuvee coffee without attitude at 30 cents more
http://www.cuveecoffee.com/shop/index.php/coffee/dead-fingers-espresso.html
You can also get Cuvee at Cafe Medici, Walton's, or Thunderbird coffee
I have been a barista for 20 years. I have owned two coffee shops in Dallas. I help plan and build out 3 coffee shops in ATX area. I have a full size commercial 220v espresso machine in my house. (I'm waiting on a part to repair it) I fix coffee equipment on the side for extra money and I can take a Mahlkonig grinder apart piece by piece and repair it down to the tiniest detail. I am not by far but even if I was a complete novice I would know the difference between espresso and drip. He was right about one thing though - I do need to by a grinder.
Here is some info about the grinder they use
RETAIL GRINDER
Whether they are in service in a coffee shop or in a cupping lab, Mahlkonig grinders are valued for their impressive functionality and reliability.
* Specially developed motors allowing large grinding capacity at all degrees of fineness.
* Preservation of coffee's unique aromatic oils thanks to uniform, gentle and cool grinding.
* Continuously variable adjustment of grinding fineness.
* Minimal coffee particles left in discharge tube thanks to manual tapper.
* Precision grinding discs.
* Easy to maintain and clean.
PS I can't wait to hear the owner's response to this. Probably more of how ignorant and inexperienced I am. read more