They offered me $19 store credit for a bag of new pajamas with tags , Nike techs & jump suits. Felt extremely low balled. Declined the offer and took my items back . read more

They offered me $82 for 9 buckets of high priced children's toys! I turned down the offer and retrieved my belongings. Totally lowballed me on pristine, barely, clean, sanitized toys. I asked them how they calculated value and offer prices and they told me they search for an item current sale price, divided that amount by half and divided that amount by half again Now I see why all their toys in store look dusty and old. They don't offer good prices on new toys. I would literally rather donate across the street at Goodwill or sell online myself. I only came here because they gave me a good price for my sons great condition Jordan and Nike sets a year or so ago. Bringing all this stuff in was a waste of time. The staff were friendly and quick but there is no way you're giving me & $82 for two strollers, a play gym, a practically unused radio flyer bike, a scooter, a brand new in box munchkin potty chair system, and like new bounce puppy. read more

Once Upon A Child - Outside - Baby Gear & Furniture Near Me - Houston, Texas

highly irritating when you don't post your selling hours and your business hrs differ from selling hrs people are traveling with kids unloading and loading the car is already a hassle just to be turned away. let alone we live in Houston sitting in traffic just to get here and be told selling hrs are different read more

I like the idea of consignment and community sharing, finding new, unique things for Littles who grow rapidly. That being said, I do not love this consignment location. The staff has been rude, unacknowledging and inconsistent in their clothing assessment. The one thing they have going for them if that they do not typically take long to go through items and provide a quote. I have found their quotes to be quite low and dismissive. I have brought in unused and nice items and offered $1, while I've seen some pretty beat up stuff for sale at $8. Like, how did this item even get approved? read more

Customer service is horrible. Only 1 Hispanic young lady greeted me as I came in. Proceeded to help me and let me know how long a wait would be. Excellent customer service however the African American lady who checked me out was very silent and rude. One thing about working in customer service relate to the customer to make a good sale or even small talk or a smile. After handing her 1 pair of clothing I wanted to buy she couldn't even tell me the total or give me a receipt so I proceeded to not give her my ticket but instead place it on the counter for her to see I was selling my stuff here and ready to get my quote. I brought in a fisher price house (which they don't have one in there) retails for $80.99 missing 3 toys that came with it but can easily still be usable without the toys and it's something they don't have in there! Brought in a large foam playmat that retails for $24.99. A fisher price plastic ride on that retails for $30.99 and a fisher price train that retails for $24.99 with all its pieces which they also don't have in that store. Those were just the big toys I had 4 other little toys that are in great condition and they don't already have in there store. Proceeded to tell me they will offer me $7.50.??? Excuse me? Proceeded to get my toys but she didn't even finish helping bringing my items to the front and took out in total 8 batteries and when I asked where they were and if I can have them back everyone pretended to not know about the batteries!!!!! Thankfully I got only 3 of my batteries back smh First u don't acknowledge the customer then be rude then low ball perfectly good condition toys that you don't have more than one of in that store then rob my batteries!? And then not know you have to give them back? This spot is ridiculous and horrible don't waste your time or money here. read more

DO NOT COME HERE !!! i was just trying to get my baby a jacket and walked in was about to grab a item and the lady goes "actually the register is closed" 15 MINUTES before closing. I just needed ONE jacket. If the employees are gonna close whenever they feel like then don't even put hours on the door or online . Rude ass women . read more

I do not recommend this place, they are very unprofessional. Bring your own container because otherwise they won't take your clothes. The employees there are rude and they choose a very limited quantity of items, they don't pay you much. read more

This place is suck! They want to buy my brand new stroller unopened ( Joolz Aer Pls) for $80 while the original price is $450! Are they planing to buy my stroller for $80 to resell for $400? Don't try to get past me! I was very nice and brought it to them to check and negotiate the price! They opened a box of my stroller and checked the price on the website and said we took it $80! Omg can't believe it unethical buyer! They think I'm stupid and short of money! They think I will sell for $80, absurd and stupid then they opened and they don't tape it for me! I have to put the tape on my own it's wasted my time so much! read more

This location has a great selection, but if you're selling the employees are rude and prices offered are incredibly low.

Customer service is not good at all, they don't welcome you in, or acknowledge you coming in the store. I checked myself in to sell clothes. Overall just made me feel uncomfortable selling clothes there read more

I called in about a specific stroller, color, brand, model, price .... because the store was a long drive away and i didn't want to spend an hour travel time if they didn't have what I was looking for. When I got there, they had nothing remotely close to what I asked for. very disappointing. I should've known cause she answered the questions without even checking and made up a price. read more

Highly recommend ANY other location other than this location, workers do not want to work have an upset face, do not want to attend to customers. If you do not like working in retail you should look for another job. Simple. Had to ask an employee if she was okay or having a bad day because she was slamming the receipt and pen not sure why and she acted super surprised. Regardless of what a customer has done to you before does not make it okay to treat the customers after that way! Very sad will NOT be returning. read more

I sell and buy constantly and this please is great. My favorite location is 529 the personal are very helpful and fair with prices.

Went to look for bathing suits for going out of town and they said we were not allowed to look at them until Saturday even though they were already out only lady was going to let us and then another lady told her no not too . Waste of time for coming and poor customer service on her part . Don't put them out if no one can touch them . read more

Once Upon A Child - Baby Gear & Furniture Near Me - Houston, Texas

We found lots of great items for my little one. My favorite pick was a pair of pink converse sneakers for $5 The store is clean and neat which is a big perk compared to other thrift shops. They have clothing and toys too; I also found a wooden puzzle that I had been wanting. If you have gently used items your kid has outgrown, they do buy items, and the process is efficient. Maybe you won't make a killing selling items but you can get a few bucks and things you don't need off of your hands. read more

You can have brand new items at a great cost from Gap. If the inside tag shows 2014. They will not accept it. No matter how new it is. I had unworn $50 corduroy pants from kids Gap that they will. Or accept due to inside tag show 2014 label. Boys Pea coat from Gap not accepted. Crazy. I didn't want to part from this coat took me years to even want to donate it read more

They have some nice clothes here sometimes when I shop here. They will try to rip you off if you don't pay attention when selling them things. For instance telling you one price they will give you for all of your items, but not giving you what you deserve for some of the items in the loaf you are trying to sell, so sellers just beware. I had a bad experience with selling them some really great things and when I noticed what they were trying to do, I simply decided not to sell to them. Unfortunately I lost my trust in this particular location, but thankfully there are other stores, like this one, around this area that provides the same services, just with better customer service, so no worries. read more

Was hoping to find a lot more options here at this location but the best looking items in the store honestly where the strollers. A lot of the clothes in the store appeared to be the same type of clothes you could probably get at any goodwill location. We came here just to see if we can find some more budget friendly options since we are expecting our first child but it looks like we may have to maintain going to places like Carter's country and target for baby stuff read more

I live closer to the 1960 location, but will drive to this one for selling and buying. Very nice staff that is super helpful! Great prices for what you are getting. Definitely recommend this place for all people looking for children's clothes. read more

I'm a regular at Once Upon a Child is this location always takes my money. The shoe selection is AWESOME and I always find a toy or two for my little ones. Clothes are the best at this location and the employees are a hit or miss. They don't greet or acknowledge your presence. They are all teenage Hispanic women and they chat about personal life and customers all day! Never sold here but they honor out of state punch cards and prices are great! read more

Once Upon A Child - Great selection of shoes - Baby Gear & Furniture Near Me - Houston, Texas

TONS of selection at very low prices. With three girls this place makes buying clothes way more affordable!

Everytime I sell something they just pick over my things and give me back what I gave minus about 4 items and offers between 20-30 dollars well this time I asked why they didn't buy a pair of shoes I had and her response was because of a Lil scuff but most of the shoes they have are horrible for them to have out for sale I will not be buying or selling anything to this company again.. I'll rather donate than to give these ppl another piece of clothing the pictures shows the shoes they have for sale read more

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I took my daughters stuff here and they said they wouldn't take it cause it's in a trash bag and I brought a urbini stroller and it was expensive and they said they wouldn't take it cause they had 2 and it had a small tare in it never going there again horrible place a very racist because my dad is white cause I saw other people there taking baby stuff in trash bags and they took it but they saw my dad and turned us down read more

Ample parking space available in a small shopping center. Outside entrance is full of strollers, however, at the price for used strollers with well worn wheels, it appears they may be there quite a bit longer. My first thought was $65 for an old dirty stroller was not the best first impression. Clean it up and maybe. Upon entry the store appeared quite organized. Aisles and aisles of clothes for boys and girls were heavily packed into the store. You will need to take some time to sort through the clothes. Lots of bouncers, strollers, rockers, and other baby gear is on the first aisle near entry. Ride ons, early walker and ride toys were on top of aisles, so you had to ask for help to view or purchase. There was a section with smaller toys and shoes in the back area, but it was super crowded and appeared like the kids in the store were doing a good job of making a total mess, while parents were browsing out of eyesight. Prices seemed firm on 50% of original cost, even though some items in store appeared to have more than normal wear and tear for one child. However, there are some good bargains here if your willing to dig. Since I find it quite entertaining to find unique pieces at a bargain, I'm game. They were having a great clearance deal on clothing, with all clearance clothes being $0.50. I found about four pieces for my grandson, however, the boys clearance section was tiny tiny tiny, and very difficult to find anything with other impatient customers constantly moving within inches of where I was browsing on the rack and pushing hangers my way. It's like these poor people never left their homes before and don't know how to behave in public. Surprisingly the girls clearance section was very large. I found the employees to be quite polite and helpful. This is surprising since the customers seem to be drop outs of a basic etiquette class. The customers are quite rude and frequently violate your personal space, put their carts in the middle of the aisle and pretend not to notice you want to pass, let their kids roam all over and make a big mess with no concern that someone has to clean their mess up. I also had to listen to one woman yell at her kids repeatedly in public, so aggressively that I was concerned for her children. Newsflash! If you don't have the patience level or organizational skills for five plus kids - then don't have five plus kids!!!! This is not a place I would bring a child, due to the quality of customers. Come with a friend, and when you have time to really dig through the items. Expect to pay about 50% off retail, so look with a discerning eye. This was my first visit, cause I saw on Facebook they had a $0.50 clearance on clothing and my grandson is growing quickly. Oh and don't forget to pick up their frequent shopper card. It's not a big discount card, but after spending $200 in store, you get 15% off your next purchase. I purchased a full bag of baby clothes and a ride on toy, and spent about $50. Not sure if you can use the discount card at other stores, but it's worth a try. read more

HORRIBLE!!!! They sell clothes with holes and refuse to let them be exchanged! I bought some items on clearance and when I got home noticed holes in a skirt. I called right away to tell them and go back to exchange it. I thought they would be surprised by this. The managers said I couldn't exchange it and that they sell damaged clothes, but don't advertise that. I'll tell you what they do advertise is gently worn cloths, but this is not the truth (spoken by the manager herself). read more

Once Upon A Child - Baby Gear & Furniture Near Me - Houston, Texas

They were super organized and the staff was very friendly. They had a lot to choose from especially for their school uniforms. I love how they put the school uniforms and backpacks right next to the front door it made my life so much easier. read more

I only go whenever they have their clearance sales. And even then, sometimes it's not even worth it. Everyone is better off buying and selling on Facebook marketplace or offer up. What they offer for your clothes at Once Upon A Child is insulting. And then they turn around and try to sell the used clothes for almost retail price. read more

Went in a couple days before Christmas to get 2t clothing for my daughter, the selection was not big at all and in the freezing cold temperatures their were more clothes that were summer than winter. I went over to the toys and children were playing with them so I said forget it. The whole time I was in the store a mother was letting her children run around and play and get in the way of paying customers and not once did staff try to stop them nor did the mother. I was told that if I wanted a item just to ask staff to get the item. That they can't stop the children from running around even though I was a good paying customer. I left with a couple items of clothing, won't drive 40 mins to this store again. read more

Customer service was absolutely horrible! A sales worker picked up one of my items I was selling went over to another working and started talking to her in Spanish about how there was a bit of dust and why didn't I clean my items off before hand,right in front of me while I was checking in. While I was waiting a very unfriendly sales girl looked up at me and said do you need something. Very rude. I brought two bins of clothes and they only looked at one and when i asked them about it they said they weren't buying it. Will not be going back there at all. read more

THE WORST customer service I have ever experienced. I have never in all my life seen so many rude people gathered together in one place before. The Katy location is slightly better but not by much. I'm shocked that whoever owns these stores chooses to employ (and keep employed) girls with such bad attitudes. They are especially rude when it comes to selling to them. I would give my stuff away for free before I would ever sell to this store again. read more

Great resale store for baby stuff and kids' clothing. I've found some adorable dresses in decent condition for good prices for my daughter. Jeans are also another good find. If you're thinking of selling anything to them be forewarned they are picky about the clothing they take in. Has to be in good condition and brand names. For instance, I brought in a ton of clothes, even one suitcase full, and they only took 9 outfits (lot were jogging suit sets) for $15. Apparently they don't take anything under 18 months that's not a set. Another time I brought in almost brand new high chairs. They were chairs that you could still buy in store for $100. They offered me $36 for BOTH high chairs. *No thank you* I ended up selling them on craigslist for $55-60 each. read more

This place is such a rip off when it comes to selling clothes. I brought about 25-30 pairs of my daughters Miss me jeans, rock revival jeans and Abercrombie and 2 PINK Victoria secret sweaters size xs. All worn a handful of times so great condition. They offered me $38 and change. Are you kidding me. I could've dealt with $5 per jean because they turn around and sell them for $10-$15 as I looked at their racks. Anyways, don't waste your time if you're looking to resale anything that is brand name. read more

Store is very clean and well organized. You can come into this place not knowing where anything is and you'll easily be able to find your way around. The store associates are friendly and helpful. read more

Not really the best place to take child clothes they bearly give you anything it's not worth taking child clothes to sell there

This store is awesome. They have a ton of clothes at great prices and shoes, books, toys etc. They have a play area for the kids so that you can shop without worrying about the kids being bored while you shop! Right now they have so many Halloween costumes and a 50% off books sale. I noticed a ton of strollers also. I definitely recommend shopping here and saving lots of money on great baby/kids items. read more

I almost gave this place 3 stars, because I don't like the fact that I have found SPIDERS crawling through their clothes on more than one occasion! I went ahead and gave them 4 stars because their merchandise is in tip top shape! The clothes are always clean and very organized. Everytime we visit Once Upon a Child, my daughter come out with great finds and so do I for my 4 month old. The staff is very helpful and nice. They only have one dressing room, that sucks! But they do have a clean restroom for the kids, I admit I am a fan! I fell in love with this place from day one! read more

This place is Horrible. Their very picky for one. And for two their offers are horrible, they'll buy your stuff for very cheap and turn it around and sell it for way more. Your better off selling on craigslist. And for third the owner is a huge *****. She is very stuck up. And also some of the employees will take some things from your items for themselves and wont even make an offer, so you might want to check what all you have left and what all their going to purchase. Just f.y.i read more

This location is much better than the Willowbrook store. I have enjoyed shopping here and even though they dont seem to have as much as the other store its nice to be able to shop without the overcrowding of unwanted clothing taking up space on the racks. This store has nicer stuff and the employees seem happy to be there. I will only come to this location now. read more