I arrived at 445 at your Waldorf location and was refused entry due to the establishment closing at 5pm. This was very disappointing as a new potential customer of being refused service after someone entered with their child 2 minutes before myself. Part of my assumption was due to me having a large bag of clothes to sell and them not wanting to deal with the process of processing them for potential payment; this is WRONG if so. Also the outside of the establishment window sign says the location closes at 6pm. All of it is misleading and a terrible way to run a business. I also called the store at 4:55 and nobody answered(no surprise) and the voicemail was full. Hopefully Crofton MD location will provide better service, Waldorf MD location is giving Once Upon a Child a bad look. read more

Once Upon A Child - Waldorf, MD - Store hours showing they close at 6pm on Sundays. I was refused entry at 445 due to them closing at 5pm. The doors were locked. - Baby Gear & Furniture Near Me - Waldorf, Maryland

This is the most inconsistent and unprofessional place I've ever been to. I initially thought it was a blessing but no. 1. They don't wash/ wipe down anything before putting it on the shelves (was told by employee / seen this) 2. If you call and ask when drop off stop they say ON THE PHONE a certain time then 20 min later when you get there (6times in a row) they're not taking anything. They open at 10 but if you're here at 10:30 " we have so much that we're cutting it off". I actually sat out front from the time they opened and seen a small amount of donations but not enough for 4 people to complain about. 3. If a toy is missing a small piece they dont take it but they sell broken toys that dont work or are rusted in the battery compartment. 4. NASTY ASS ATTITUDES I hate that they have great pass me downs sometimes for a very affordable price. But this is the last time i can take driving almost a hr for bad service and nasty attitudes. I hope they shut down get their shit together an try again read more

My husband came on two separate occasions to try to sell items. Both times he was met by an unfriendly and quite rude associate who claimed they only accept items for selling on weekdays. He obliged and drove 30 minutes back to the store a week later (during the week) only to be told you have to arrive as the store is opening to sell items. I have sold items at the Gambrills location several times with no issues at all, on various days at different times. We will not be returning and I strongly advise owner/management to refresh store employee's customer service skills. It would also be extremely helpful to provide all information for potential sellers upfront. read more

I have been receiving text messages about Once Upon A Child for quite some time but I have never been to the store. My Grandson will be attending a new school and my Daughter and I are on the hunt for blue pants and light blue polo shirts. I decided to stop by as it is less then 10 min from home. I was greeted warmly by the staff when I walked in around 1:30 pm on a Sunday. There were People in the store but it was not crowded. I was really surprised by the quantity and quality of the clothes, shoes, books, toys and baby items in the store. Everything was clearly sectioned off by age and sex. I even saw People coming in to drop off things to be sold at the store. I did not find the famous blue uniform pants or light blue polo shirt, probably due to the time of year as they are usually everywhere at the start of the school year. But I did see a lot of cute, reasonably priced things for a baby girl who will be here in a few months. I suspect there will be many return visits. read more

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Absolutely awful store. I'll be happy to see when they close. Not taking any donations cause they are out of money will never comeback. Staff was incredibly rude read more

Came back again. A sign posted "no buying today" all of the sizes again were mixed up on the shelves while the staff at the front of the store laughed and talked doing nothing. Not sure why I came back. read more

Once Upon A Child - Waldorf, MD - I bought an outfit that still had the original tags. They priced it higher than it was brand new :( - Baby Gear & Furniture Near Me - Waldorf, Maryland

They had a lot of clothing to choose from but the items were overpriced. I took a pic of one item but there were many others. I would continue shopping at the other OUAC. I'm greeted upon entry and don't feel cheated at the other locations. read more

Once Upon A Child - Waldorf, MD - Overpriced - Baby Gear & Furniture Near Me - Waldorf, Maryland

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I walked in at 4:07 pm this past Saturday and was told they could not take my clothes because they "would not have enough time" to take my clothes. I asked what time they closed she said 8pm, and stop taking clothes at 5pm. It was 4:07pm and there was one other customer there unloading her clothes. She told me to come back on Monday. Very poor customer service! read more

Where do I start? The staff is not friendly. 4 people behind the counter and not one person will greet you when you walk though the door. Don't even waste your time showing up to donate anything because they are NEVER accepting donations Call before you pack your car and drive to the location. And if they give a day they are accepting donations, call again that morning because chances are, they will tell you they are "no longer taking donations for the day" as early as 10:30am when they open at 10am! It's a joke! The store owner couldn't possibly know they are running the store like this. When I first started going there over 2 years ago, the owner use to be in the store all the time and I never had these problems. The only reason I gave it 2 stars is because I do often find something to buy in the store. The organize the store my gender and sizes so the store is easy to navigate. And since they pick through the items they accept for donation, the items are usually in fair/new shape. At this point I would ONLY recommend if wanting to shop without donating. read more

We drove an hour from Virginia to check the store out. Confirmed the store hours of operation on google and Facebook before we left and we arrived at 12:45 on a Sunday, within the 11-5 posted hours but the doors were locked. We knocked, called (no answer and voicemail was full) and waited a while but while the lights were on no one appeared. Three other families came by to shop while we were there and we're also confused why it was closed. There was a sign up saying no more drop offs but nothing about an unexpected closure. We came to check the store out despite the bad reviews but I have to agree, this is terribly run and not worth the time. read more

The concept is nice. You fill out an online form, put your stuff in a bin and later get a text saying your quote is ready. I sold very very nice things to them with tags and if no tags; not worn but once. However, the quote was very low. For example, I was told I'm only getting $4 for a pair of brand new name brand shoes. I could had sold my stuff for hundreds online or on the side of the road. I wonder what they quoted others. I saw a few people with items that definitely looked worn. Long story short; I took the offer out of convenience. My suggestion is that they provide an itemized print out of the items they want to buy with prices. It can give you a better picture of what you are willing to part with or not. Again, nice concept but the quote was disappointing . I should have sold on Poshmark or EBay!! read more

Excellent service by the women working there and great selection of clothes! Would recommend

What I don't like is the understaff on weekends. I would think the weekends would be the days you would have coverage due to the traffic being high. Your unable to sell your items on the weekend which I think that something they should disclose on the website. Second another thing I observe the prices of the new items with tags are the same prices in the store . Which in my head you mind as well save yourself the stress of going though all the clothes n go to TJ Max or Marshall . If you want to sell your item go to gambrlls location save yourself the stress read more

I have mixed feelings about this store. The selections are great but they're not always organized. The staff are friendly and always greets me when I come in. However, there have been several occasions where I would try to shop as soon as they open (9AM Mon-Sat) and I would get to the store at 9:30 but they're still closed. I wish the employees would either be on time or open the store later if they can't be on time. read more

I will NEVER step foot into this location ever again! I walked in and said "Good morning" the woman working said nothing but looked at me, so I said Good morning again, she said morning and I asked how she was she said "fine" I asked what I was looking for and she said "no" she was such a crab! I am literally writing this outside the store now. I never wrote reviews on businesses but this woman was not approachable at all! I wish I could give no stars because of her attitude! read more

I'd rather drive to Gambrills than come to this location. This store needs new management and workers because the employees have no personality. How do you work in a children's store with 0 personality? They also don't have the same sales or programs as the Gambrills location. Just save yourself the headache and avoid this place. read more

I didn't even step foot into the door and a young lady walks up and shakes her head "no". I'm standing outside the door confused as to why she's telling me no. She proceeded to tell me that they have to much and she can not accept my items. That would of all been ok if this young lady greeted me with a "hi how are you but at this time..." But no I wasn't even inside the door and she turned me away. I've been to this location before and there were Items that wasn't accepted because they looked "too used" but they still had tags on them. None the less the customer service here hasn't changed and I will never step foot (if they let me) back at this location. Your employee need to learn how to speak to customers. My items did go to a very nice lady who did need them for her niece. And I'm very happy to be a blessing to her read more

Wort place ever, these employees are rude even with pregnant woman's and kids, I went there few days ago it was 6:45pm and this lady told us they close at 7pm when it says they close at 8pm. Well we where looking around and while I was looking my kid was looking and he kinda went to their lobby, so this lady grab him so rude and even throw him outside to the front cashier. And while we where paying they where just whispering this about it being rude. read more

The customer service here is lacking. I've only sold not purchased. The one time I wanted to purchase, I asked the cashier if she knew how much the drawing mat was and she looked at it, said she don't know and told me to look on it, like I was bothering her-really. Great customer service would have warranted you to have come from behind the counter to assist-I was the only customer. Also, they take several hours, days even to call you in when they're ready to give you their offer for your items. They act as if you have to give them brand new with tag items, because they've always given me the majority of my items back citing "stained" or "worn" when I know for certain I don't even donate such items let alone try to sell them. I don't have this issue at Gambrills-EVER. I took the very bag of full clothes back from them to the Crofton/Gambrills location and they took 21 pieces; there was but three to four pieces remaining. They don't take "stained" or "worn" pieces either but they paid for my items-imagine that. The customer service in Gambrills is way better and at max you are waiting 45 minutes for an offer. It's an hr out of my way and the Waldorf location is much closer to me but I will no longer patronize them. It's a waste of your time-trust me. I understand that these stores are all ran differently but professionalism is not something I expect to be compromised! read more

New moms, bargaining moms, moms of multiples! This place is heaven sent! I have been coming here to sell my sons clothes for about 8months now on and off but yesterdays trip I decided to make a purchase finally as I was lookin for something in particular. (Typically I stock up on his wardrobe from my local Goodwill) but finding things there can be hit or miss but I knew Once Upon would have more of a selection of what I needed! Anyway I get there and as always the place is very nicely well kept and fully stocked in each category they offer! I was able to find what I needed and alot more lol! Fast forward to check out, I had the pleasure of being rung up by the owner Nicole! Who was manning the store alone for the duration of business hours!( I went in at 4pm). She was very nice and answered any questions I had and made sure I was getting the most for my money! Ive been in here multiple times before not interacting with other staff members much aside from dropping off my things to sell. While they are typically helpful and get me in and out to serve my purpose , I am very happy today when I decided to make a purchase for once that she was there to service me! Just off of our encounter alone I will now make it my business to actually shop a little more frequently instead of just making profit via their "buy/sell program"! But there inventory is very nice also! Quality used clothes for sure! read more

The absolute worst. I have never encountered such rude and incompetent employees. From the second you enter the store it is such a negative experience. I have sold items to them several times and on each occasion when I walk in it's "do you EVEN have an appointment?"(Yes); when I ask for an itemized breakdown on the items I've sold they claim they can't give me that information. (What?!) On the purchasing side, I've perused items and noticed that a lot of clothes are at price points higher than what's on the original sales tag. read more

Really? You answer the phone 'yea hello, once upon a child in Waldorf'. This place really needs a customer service lesson.

I love OUAC as a company. I've been shopping at the one in Crofton for YEARSSSSS, so nevertheless I was super excited when they brought one to waldorf. I have been to the waldorf location a total of 5 times. (I believe in giving chances) unfortunately the ONE experience I had was my very first one back when they first opened. Since then it has gone down hill. I have walked in multiple times and the staff is having inappropriate conversations, loud and cursing. Absolutely no will to help when I've had question. Even when checking out there is no personality or care. Sometimes they don't even stop their conversations and completely ignore the customer. The Prices are decent. Overpriced in comparison to other OUACs I've visited. The customer service is lacking. I do not recommend and definitely will continue to Crofton, Glen Burnie, Ellicott City, its a drive but its worth it. read more

I wish I could give them 0 stars! I've been to this location 4 times. First off, I had to wait a week to even know how much money they could offer me for my kids old clothes! At The other locations it takes about 45 mins max! Then they call and rush you to come back and get your items or they will be donated to good will. They say they can not tell you how much your items came to over the phone. My biggest issue with this place is PEACHES! I'm assuming she is related to the owner since she gets away with talking to customers any kind of way and still has a job. She complains about being at work and not having frequent brakes in front of customers. Mostly she goes back and forth with people in the line. The 4 times I've been there she always has something negative to say to me or my children. She needs to leave. read more

Go somewhere else. They looked at my whole bin FULL with clothes in less than 15 minutes but I was like oh ok awesome. Then they didn't take my swing cause it was missing a strap and I was like huh it was here.... got home and it was in the clothes of bins (which they should have noticed number 1 if they fully went threw it) number 2 they took almost nothing because "they were brands they don't accept" got home unpacked the box and there were still brands in there that they've accepted from us before.... so why is now different... also when I unpacked my bin 90% of the stuff was in the same spot... your better just selling your stuff on mercari. read more

Very fair prices I will say , not as low but not high either ans 4 starts only bc it was extremely hot in there since they didn't have Ac , I literally almost passed out Lmfao but I will be coming more often read more

They definitely need some nicer employees. This is a children's place. Why is an employee freaking out because a kid is sitting on the floor playing with the cars? Everyone was snappy and had an attitude. You guys will definitely not get my business anymore. read more

Poor customer service. I went down to this one to support black business because I happened to meet the franchisee and she is black. They give extra care to greeting and saying "have a nice day" to white customers-- none for me. I guess I was the wrong complexion. I was not greeted warmly and the second time I decided to "say good morning" because "I was met with blank stares and employees having inappropriate personal conversations--- rude...rude...rude...do better read more

I must say I was VERY excited to have a location closer to my home. My first couple experiences weren't the best however I decided to return to shop, understanding its a new business. This particular location takes FOREVER to go through your items (clothing/shoes) and give you an offer for your items. Ive been to other locations and I've gotten an offer in 30-40 minutes. Secondly, the shelves are almost always bare! The selection is very slim! The biggest issue is the customer service, on a scale from 1-10 (with 1 being the lowest) I would rate this location a 0! NOBODY SPEAKS (GOOD MORNING, HELLO, HOW ARE YOU)! NOBODY SMILES! It baffles me because this is a KID FRIENDLY/ FAMILY FRIENDLY store! I had such high hopes to support a black owned business... unfortunately I will not be returning! I refuse to spend my money there. On my last visit to the store, I arrived 6 minutes AFTER there listed opening time. I walked to the door to find it locked and two employees inside counting the drawers. I didn't expect them to stop and let me in HOWEVER I did expect them to acknowledge me standing there (waiting to spend more $). After about 4 minutes of standing at the front door, I was let in to shop. And still NOT greeted with a smile. I went to the restroom before shopping to find a locked restroom door. There was a young lady shopping in the back who saw me trying to access the restroom. She told me to go to the front and let them know. Come to find out, she was an employee shopping instead of helping count drawers, fill shelves, sort through drop offs OR anything else more important than shopping. Again at this time the store was officially open. She was also on the clock, how do I know? She rushed to the register soon as another customer was ready to check out. So once I was assisted with the restroom, I politely said "Thank you", the young walked away without saying "You're welcome". I am beyond disappointed in this location. I hope this review is a learning tool at the next staff meeting!!! read more

First off i have to say that this is an amazing store in general. We just recently moved from virginia beach and learning that there is a once upon a child in Waldorf made me Sooo happy! With that being said this store in particular is very very very disappointing. They place itself is very nice and big, its clean and neatly organized a pleasure to shop around in. They dont have as many things as this store in other cities (specially size 18 months to 2 years) but its understandable because its new so i get it. My biggest complaint with this store is the staff. I dont know why on earth the ladies working there would EVER be hired. Ive seen who i believe is the owner or manager there a few times and she is always WONDERFUL, interacts with costumers is helpful and kind just amazing overall. In fact this morning she was there and i over heard her talking to her staff literally teaching them how to greet costumers. Good morning! She said cheerfully and the staff WOULD NOT for the life of me even had a good attempt to do what they were told. Just say good morning! And be nice! How hard is that?!! It was super awkward. For whatever reason they DONT SAY. Please, thank you, hello, your welcome it is soooo hard for them to be pleasant and polite and nice They always act like they are better than you and have something better to do than to help you. I dont understand why. Its not just with me its with every costumer that walks in. Even i want to say good morning! Cheerfully to the people coming in! Unfortunately i dont think ill be back but i do hope the best for this store. This place either needs re training or or new staff. read more

Very clean and lots of variety. I've only been there to buy not sell. The staff is NOT friendly but I feel like it's common for this area. I was not greeted when I came in, or help at all while I was walking around in the store. read more

Zero stars if I could!! They definitely low ball you, and some (not all) workers have nasty attitudes. I came here once & when I wouldn't accept their offer, she put my container to the side without a word with an attitude. When I just went there Jun 7th, I gave them 2 brand new unopened Science sets, a pair of brand new pants, and BRAND NEW new balances(retail $70). She gave $8, and gave me back the shoe box. I didn't realize that the shoes were not in the box until today. She definitely low balled me(white older woman). I will never return there. I should have checked the show box when I was in the store because I would have declined their $8. Karma is a b! I was only trying to get rid of items for our new move. read more

I only gave one star to leave a review, this place don't even deserve that . You walk in and they don't speak to acknowledge you or anything! Then you get to the register and it's like playing hide and go seek, they hiding and you have to find them to see what register to go to. I was so excited when they first opened and the staff she had was great at first but now there are a bunch of nasty attitude having ass kids. Then they claim they don't buy certain brands like Walmart and that's a lie because I've brought items out of there that came from Walmart... I think it's called wonder kids or something close. read more

I've sold here a couple times, and shopped a few times. The deals are good, but the customer service isn't. Almost every time I get to the register, I'm met with an unexpected hitch, and no sympathy or apology for the confusion. Today's example: There's a 20 for $10 sale on bodysuits (onesies, usually 10 for $10). That's a GREAT deal, so I came in to stock up for our baby boy. I go back to the bodysuits section and start digging. To start, a LOT of incorrect sizes are mixed in where they shouldn't be, which slows me down. The store has been open for 1 hour, and this is the first day of the sale - it appears nobody checked the section to reorganize before the sale. I choose my 20 pieces and a couple pairs of shoes and head to the register. I'm told that 5 of my pieces aren't bodysuits (even though they have snaps on the bottom) they are T-shirt's, because there's no shoulder flap. What?? The excuse is that customers put things in the wrong place. There was literally an employee pulling things from that section when I arrived in the aisle, and the look on his face when the clerk told me this rule was one of confusion and surprise. So the staff isn't even all informed of what is or isn't in the right place and on sale. I went back and chose additional pieces. All in all, it's not the end of the world, but it's a pattern of confusion and unclear policies that makes shopping here stressful. Just don't walk in expecting a simple checkout. read more

Complete waste of my time. i waited 2 hours for them to tell me to pick up my items and they brought nothing. Will never go here again. They must want item fresh from the store never worn.... read more

*sigh* Unfortunately my review is very similar to many of the others. I was hoping that maybe my experience would be different because I'm a huge fan of "Once Upon A Child", Gambrills... but this location is different in that the employees are so unprofessional, no one really seemed to want to be there...one lady was gossiping about her fellow coworkers right in front of me, while also complaining that my items were causing her stress to ring up because I guess I was purchasing too many things, another was complaining that she had been there all day without a break which is why she was in a bad mood... the store had a bit of a long line but they only had ONE person ringing people up. It took forever and I had to remind them to apply my sale which the cashier couldn't figure out after several minutes so my only option was to use a store credit and buy more things vs. lowering my overall sales price. Meanwhile at least 5 other employees were just talking or sorted the donation bins. On the upside they had a pretty good assortment of clothing & shoes and the prices were on track with what I'd expect at the other location. But I'm just really disappointed overall. I left feeling really frustrated and insulted. In the future I will either just make the trip to Gambrills, or go to the Waldorf location having mentally prepared myself for just getting my kids clothes/shoes as quickly as possible to get out of there. read more

If I can give this place a 0 star I would. This place doesn't accept ANYTHING, and no wonder they only have 2 and a half stars. Half the shit on their shelves look dirty, but got the nerve to turn you away when your items are rarely used. What a shit hole. I went a first time then tried them again and they were still shitty. The workers in there have no motivation and lack compassion. Any other one will take all of your items whether they sell them or not. This one WONT. They're a bunch of bougie waldorf bitches who think because we're in waldorf that they have to be bougie abt the shit they accept. Raggedy hoes. DO NOT WASTE YOUR TIME OR MONEY ON THEIR BITCH ASSES. read more

Not a great store! This location gives the brand a very bad name. Employees discuss personal matters using profanity in the front of the store around employees. They don't have a set procedure for buying items, it's a matter of opinion from the cashier sorting through your items, I've waited over 3 hours for my order to be fully complete. They don't have good customer service skills either! I wouldn't recommend this locating! read more

Super happy this was closer to me than Gambrills location. Was hoping it had better selection in clothing and was cleaner and to my surprise scored with both! Super clean, lots of great merchandise and prices are GREAT! I have been to many different Once Upon A Child stores in many states and I'm very happy with the outcome of this location so far. Everyone so far has been super helpful and nice. Deff worth going! read more

Great experience. The store is nicely stocked, super clean. The owner is the sweetest. If you follow the guidelines they provide for selling them you will have no issues. I love that they have new items with tags for sale too. Oh and the Melissa and Doug item selection is great! Stop in! You won't be disappointed. read more