Finding out you have a serious problem with your crawl space in that water is standing and has…read moreevidently for some time sent chills down my back. What a blessing that I contacted Swain Co. Mike Smith of the company inspected the issue proposed a fix that included a drainage system and sump pump. He also assured me that they could take care what ever issue they may find down there. His estimate was very reasonable. The work started when they said it would. WHAT A WEIGHT LIFTED FROM MY SHOULDERS. When the three man crew arrived and introduced themselves and the supervisor outlined what they would be doing and when they expected to complete the job. The supervisor, Efrain, and Salvador and Eddie gave me confidence I was in great hands. Now this is something you hardly ever hear anyone say anymore; but I have never seen three men work so hard and professionally as those three did. Efrain kept me totally abreast of the progress with before and after videos. I know I have restricted myself in the past to restaurant reviews as my wife and I are foodies. But I learned there are "artists" in other fields of work as well. Swain Co and their people are one class act as ND I would hghly recommend them for any crawl space, foundation or basement issues. You won't see them advertising on TV like other companies because they don't need to. Word of mouth by previous customer service have kept them very very busy.

These guys are awesome..im telling u if u need any work on your basement these guys are it. Very…read morerespectful. They will answer all your questions walk u through it and do everything u ask pertaining to it.. if you don't hire these guys I'm telling you straight they are no joke..there the real thing as all buiseness should be at all times

We had a bulging brick wall (covered with cement) in our basement that needed replaced. The…read moreSmartcrawl team took care of us. They prepared us upfront pretty well for what sort of things would happen during (ie. walls above the work area would crack - which they did, the basement would be pretty dirty during the process - it was, and the yard is going to be tore up until they were finished - it was.) The sales agent answered questions upfront and along the way quickly and professionally. They also took great care along the way to use several floor-to-ceiling jacks to keep the house propped up. Safety first! Overall satisfied with the work.

From the owner: We offer foundation repair, basement waterproofing, crawl space repair / encapsulation, radon…read moremitigation / testing, and mold removal / remediation services. We're based in Franklin, IN and serve Indianapolis and surrounding areas. Contact us today for a free estimate.

Shout out to Joey for kind courteous and efficient service! He was here on time completed the…read moreservice we needed with excellence and even took time to pet our dogs!

Shane served my system today. I have had the waterproofing done in the basement for 5 years now. It…read morehas held up great and the services include changing the dehumidifier filter and verifying the sump pumps work. The sump has 3 pumps inside it. A low pump, a higher pump if that first pump fails or cant keep up. And then a higher battery backup pump. I feel great knowing that my basement will stay dry no matter what. Shane did a great job today and even called to see if he could come a few minutes early. Its money spent but insurance that my basement stays perfectly healthy.

I have been in contact with the owner of the company multiple times regarding the drain line they…read moreinstalled when water proofing my basement. The drain line came loose under ground causing my yard to wash away and create a large hole. I have been told since December I was in the schedule to have this issue resolved. As of this week they still haven't addressed the issue. We have now reached out to another company to address the poor workmanship that was provided . The sad part is they had no issue taking my money. May want to get Bids from other companies as this company does NOT stand behind their work.

We sold our home and we needed a waterproofing expert to come out and inspect some basement cracks…read morefor water leaks. We needed this done pretty quickly and other companies we had contacted were all booked up. I got in touch with this company and Marty gave me a call back and offered to come by in the evening after he was done with his last job of the day to take a look at this for us. Right then I knew we had picked the right company. As a business owner, I really appreciated him going this extra mile. Marty didn't have an opening until the following week but knowing we needed this done pretty quickly he got there to inspect our basement quickly. He was very knowledgeable and just a great guy! We would definitely recommend Marty and this company for any of your basement waterproofing needs!

It's rare to find a company that has the policies, procedures & business acumen that focuses on…read moredelivering outstanding customer service! The employees and service provided by Indians Crawl.Space were outstanding. I called for an estimate to repair damage to my crawl space. Larry arrived exactly as scheduled to inspect & provide me with 2 viable options to repair the damage. After learning about the 2 options, the benefits associated with encapsulating my crawl space were obvious ... despite the increase in cost. The team leader assigned to my project, James Patton did an outstanding job and took the time to explain & actually show me the work performed. After completing the job, he went above and beyond by sending me a series of "before" and "after" photos of my crawl space. This review would be incomplete without mentioning the outstanding customer service provided by the office member, Erica. She called to initially schedule, confirm and provide a detailed outline of what to expect, including the name of the Team Lead and their arrival time. Every person associated with the company should be acknowledged for their commitment to quality service & competitive pricing!

I contacted Indiana Crawl Space Repair for some work I'm needing done in my crawl space. I listed…read moreon my request to be quotes for the following work: -Joist replacements -vapor barrier installation (never had one in) -old insulation removal (installed wrong) -new insulation installation -some work near the sill plate to fix a small leak Let me first say that all the staff I talked with were incredibly friendly! I will pay extra for companies that go above and beyond, and for that reason I was leaning towards Indiana Crawl Space Repair. Whoever mans the phone over there is very kind! I knew when I purchased my home that a few of the joists would need replaced. I confirmed what the inspector told me by getting a quote for the work with another company- about 4K was their estimate, which included a newly found issue, MOLD... I'm reluctant to pay that much, so I wanted a second opinion. So I called ICSR and informed them of the findings and requested an itemized quote for all issues now found. They were quick and polite ! We scheduled a visit only 2 weeks out, which worked fine for me. I allowed the technician to begin the inspection before I arrived back home. He was younger than I would have expected, but courteous none-the-less. The issue was the quote and it's amount. The quote work was exhaustive in the work he believed was needed, which included a very fancy drain system. It also included some other items that I didn't request that would "ensure my crawlspace not retain water"- although this isn't my issue because the crawl doesn't flood. The real issue I saw was that the biggest portion of my original requests- the joists- weren't even included in the cost estimation... when I asked him why he said because he could see no damage. After a few extra questions on how that could be, I discovered that he didn't remove any of the old insulation to check the joists, and only assessed what was visible to the naked eye. The total costs for work I didn't ask for, and for work that didn't address my biggest concern was $12k all in all!! I don't believe his intention was to sticker shock me; i'm just not sure he knew exactly what I was looking for with the work I requested. My rating here was hard to assess- in terms of employees, I would give 5 Stars... in terms of costs I would say more like 2 Star. I will mention, I've been told for all the work they quoted, the price really wasn't bad. Just not what I was looking for.

Had a rough start but once we got Radal involved it was finished in a day. Took about a month for…read morewhat I expected to be done in a week tops but Austin stuck with it and it was done professionally. Be clear eyed about your expectations. I was super frustrated for a moment but Austin stuck with it and helped me a lot. The system was a little mixed up about the status and I think that contributed to the confusion.

I would give zero stars if that were an option. I genuinely don't feel this company deserves even…read moreone. They completed work at my home three months ago, and almost immediately issues started coming up. I asked them to come back out to re-evaluate, and when they finally did, that visit went poorly and clearly needs to be redone. Since then, more than two months have passed with absolutely no effort on their part to correct the situation. Meanwhile, the problem has only continued to get worse. I have reached out repeatedly trying to get back on the schedule, and I've been met with delays, excuses, and empty promises. It's beyond frustrating at this point. What makes this even more upsetting is that I paid top dollar specifically because I wanted the job done correctly the first time. Instead, I'm left with worsening issues and zero accountability. Scott keeps saying he's "reaching out," but nothing ever actually happens. I'm exhausted from chasing a company I already paid. This experience has been incredibly disappointing and completely unacceptable.