First install of my wood stove didn't go so hot. But Troy at Chimney and Masonry Outfitters got out right away and agreed to redo the install. He was extremely professional and responsive and he got the job done right. Sometimes things don't go right - but these guys care and will work to correct mistakes. Would definitely hire them again! read more

Brick Ember Outfitters - Masonry/Concrete Near Me - Indianapolis, Indiana

Excellent service and workmanship. Their staff is very professional and personable. Great results and a great value.

PLEASE DO NOT USE THIS COMPANY. I have never had such a bad experience with a business and the job was simply to install a ventless gas log set into my existing fireplace. Not only did they admit to overcharging me almost triple, but the remote starter and manual knob started melting/charring and when I reached out they offered to replace the remote. I contacted 3 other companies who said that it's clearly the wrong set for my fireplace and could not be salvaged. I was told the only solution was an entirely new set for $1800.00. Brick and Ember offered no solution and I would never want them in my house again. Do NOT use the company. I would give negative stars if I could. Worst experience. read more

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I'm a general contractor, but I don't do roofs. I reached out to brick and Amber and they did a great job for me. They were efficient quick and affordable. I will use them again. read more

Competitive pricing, great customer service, was able to get me in quickly. Overall pleased with this company.

I had high hopes to get needed repairs completed on my chimneys after I purchased my home recently and their great reviews via Google. I have had nothing but trouble through the entire process. What was told to be completed in two or three days barring unforeseen circumstances has now turned into a three week+ ongoing repair. While I understand manufacturer issues can occur, I'm still waiting for a chase cover for my final chimney repair that came in fitting incorrectly twice. Yesterday, they came out to remeasure, and I was told they would be here Friday (today) between noon and 2 pm to finish the chimney. I have not heard an update nor a call noting any delay. They no-called, no-showed... again. Communication has been incredibly poor through the whole process, and I was apparently rescheduled to 2/9 without a call or heads up after I had to reach out to the company. Overall what was promised to be a two to three-day repair has turned into going on three weeks. I wish I could say I've had a stellar experience like others, but it has been a disaster this entire process and I hope that I can at least get the job finished and that the work holds up in the future as promised by the quoted scope of work. read more

Brick & Ember has taken care of the gas fireplace for years. I'm 2018 they cleaned, repaired ignitor switch and installed a blower fan which keeps my main floor perfectly warm on winter and cold damn spring days. Had them out this month to inspect and clean it's good as new. Very responsive and professional every time. read more

Brick Ember Outfitters - Masonry/Concrete Near Me - Indianapolis, Indiana

Incredible customer service and excellent work! Delivered on time and within budget. Wonderful experience from start to finish. 10/10 would use them again! read more

Unfortunately, our experience mirrors the most recent one. We chose this group based upon reviews, but I guess that management or something has changed because our experience top to bottom has not matched what I have seen online. Let me be forward in saying this review is not regarding their work but rather their scheduling. We have scheduled and been rescheduled 3 times. I or my husband have missed appointments, work, and other things to accommodate them and their continual "unforeseen circumstances". I understand this may happen once, maybe even twice, but three is unacceptable and unreasonable. Next, after waiting at least 5 weeks, just before our rescheduled day we found out they ordered the wrong part, despite having taken the fireplace apart previously and assessed needs. Finally, when our day came to install the reordered piece, they called to cancel within 2 hours of when they were supposed to have started the job to let us know the secondary piece had not come in. Any other place would have called a day or two before let the customer know the piece still wasn't in and maybe would have suggested a bump-out date. Calling two hours prior to the visit is unacceptable when people work and work their day around the project. If you see my review history, you will see I rarely leave bad reviews (usually because they are offered enough) however, my experience here has been highly unfavorable. I assure you I will not suggest them, I will deter people who mention wanting to use them, and I will not use them again. read more

Our realtor recommended this company, and they were able to provide a quote quickly for our project. When we used this company they were called Chimney and Masonry Outfitters, so they must have done some rebranding. Chandler was the lead contact for our project and was excellent to work with. We had some unexpected challenges arise during the project and Troy was also great to work with as we troubleshooted to find a solution. I would hire them again. read more

They did a great job repairing my old crumbling Fireplace and installed a great looking SS chase! Looks amazing!

On time friendly service. Did a great job and explained all that he did. Very tidy. Will use them again.

Nate did a fabulous job doing a full clean of my gas fireplace that now looks clean and refreshed. He was professional, polite, and knowledgeable. I would definitely call Brick and Ember Outfitters again. read more

I am so happy with the work this company did! The repairs to my front porch look fantastic! Very professional staff. All around a great experience read more

Brick Ember Outfitters - Before - Masonry/Concrete Near Me - Indianapolis, Indiana

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The best experience we have had hiring a contractor. From beginning to end, they were excellent. Started work when they told us, informed us at the beginning of each day what they would be doing and cleaned up each day before leaving. We now have a beautiful fireplace! Will definitely call them again. read more

Brick and Ember sent Vincent to assess and clean the chimney on our home. He was punctual, courteous, and hardworking. We will definitely call Brick and Ember again! read more

Very good job. Fast, prefessional, with good rates. We needed the chimney and fireplace at our new house cleaned and inspected, and they found some very serious safety issues. So we needed to install a gas fireplace, and they were incredibly enthusiastic. the guy we worked with really new his stuff, and it was honestly fun just to talk to someone who was so passionate about his work. -1 star for some issues with scheduling and supplies, and having to negotatiate about our dates not being bumped. read more

Excellent work by a good, communicative company. From the first call to completion our experience with this company was great. First call and they were very responsive. Estimator came out, reviewed issue, took photos, wrote report and submitted pricing and plan of action to us. Young man was very polite, professional. Received call when they would do repairs. Mike McCoy, our service tech, came to house prepared to complete repair with complete knowledge of issue. He explained what he would do, did exactly that, repaired our issue quickly and effectively. From start to finish, good communication and good work! Pricing very fair. I would highly recommend this company! Good work! Thank you! read more

Update: We were contacted and we had our leak assessment scheduled within a week. Everyone was very apologetic for not following up with us the first time. We are going to be using them to work in our chimney. read more

They showed up on time. They were professional, clean, and through. I will use them again for any future fireplace needs.

We just moved to town to be near our family, bought a cute little lake house as we like to call it. It needs some repairs as the inspection would say, and cleaning the chimney was one of them. Brent can out on time and did a great job, a clean job and let us know that he found that we have some blocks that need to be replaced, something we did not know, will have to get that done, want to be safe. Would recommend Brent to to anyone that needs cleaning or repairs‼‼ the Kellys. read more

I bought a deal from CMO through Groupon for a chimney crown restoration. When their service technician came out and inspected my chimney, he informed me that crown needed more extensive work (which I suspected). He was able to immediately give me a quote using his tablet for a new stainless steel crown cap and gave me a good discount because I could not use my Groupon. He was honest and upfront of what work absolutely needed to be done and what could be considered optional. The job was scheduled and completed within a week and I didn't even need to be home at the time. I will definitely consider contacting CMO when I need my chimney swept. read more

Although I was assured that the chimney repair on my older home would not be obvious because the mortar would be tinted to blend in, it was not tinted, and it is very obvious and unsightly. I sent a registered letter with photos to the company to file my complaint asking for them to contact me to discuss correcting the issue. I've received no answer or phone call. read more

I was absolutely shocked to see the bid they provided to get a chimney up to code. It seems there was a lot of unnecessary work they included in the bid. read more

We purchased a house with a gas fireplace knowing that it would be converted to wood-burning. Troy consulted with us on the options, helping to choose the best one for our home. He brought a great team to do the project, Devon and Alec. Troy and Devon were great at problem solving and Alec did a wonderful job with the ceramic tile that we had chosen for the facade. The final results were much better than we expected and the fireplace is the focal point of our great room! read more

They did a great job on replacing the busted bricks on my house. They did have a minimum price before they did any work, but since I had such a small job, they threw in a winter treatment of my chimney for free. Great professional guys, quality work. read more

Brick Ember Outfitters - bottom 2 bricks they matched, mortar looked great. - Masonry/Concrete Near Me - Indianapolis, Indiana

Absolutely one of the best Contractors I've ever used. Myles Sylvester was sent to do work, I deal with a lot of Contractors and I would definitely say Chimney and Masonary Outfitters are truly blessed to have a Employee with his caliber and knowledge, attention to detail, safety when working with Silica, worked until it was a perfect job! I would highly recommend them for any work and they'll be my #1 go to for any work in the future. read more

Do not use this company. I had work done with them when they had an office in Nashville. They never completed the work and then closed their Nashville operation. They scheduled a crew to come and complete the work and we set a time and date, They then showed up a week early while I was out of town. They then indicated that they had contracted with a local company to finish their work. I have tried to contact the local company twice and no response. I have 5 conversations with their home office with promises that someone would get back to me. NOTHING. They don't seem to care and based on their lack of responses I would hate to ever have to rely on their warranty promises. read more

Paul came out for a chimney inspection and quickly pointed out that one was not needed. He took the time to show me how to monitor my chimney and understand when it would need servicing. I was impressed and will happily recommend them to others. read more

Chimney and Masonry Outfitters was a great company to deal with...initially. Good costumer service and friendly and clean technicians (while perhaps young and inexperienced). That being said, this company does not back up their work. If you are considering paying for Tuck Pointing from CMO, be prepared for $700-$900 every two years. I was just told that any failure past 6 months from service, they won't even consider repairing their shoddy work. I was told that anything "the fire touches" can't be held accountable...pretty nifty out for a company dealing in fireplaces. On top of that, the account rep let me know that it sounds like I likely was provided the wrong type of repair (and was charged fully for), so they couldn't be responsible for that. Is it just me or should the "professional" fireplace technician inspecting my fireplace be the one to advise and provide the correct repair? That makes too much sense. I live in a neighborhood in NE Indy where almost all of my neighbors burn wood fireplaces and wood stoves and I will certainly pass my warning on to them but wanted to hopefully save someone else $800/2yrs. Hopefully you have better luck because that is what CMO relies on to ensure good craftsmanship and longevity of their services. read more

These guys are definitely NOT scam artists. They ARE growing and are quite busy. I have had them do work on two BIG projects for my 127-year-old house and they are beautiful. They have restored (tuck pointing, waterproofing, sweeping, custom capping, flashing) two fireplaces, repaired gutter and fascia board, installed two fireglass vent-free fire systems, tiled a hearth, installed a mantel, cleaned tiling. I've probably paid $20K altogether over 2 years of work, but quality is expensive and they are worth it. Everyone is a professional. No one is perfect, and mistakes are a pain of growing. I love this company. My house is a showplace, and they have been a big part of that. read more

Replaced refractory panels, repair internal piping, and made our fireplace useable again! Workers very courteuos and communication is very good. Reasonably priced and quick to get scheduled at this busy tome of year. Highly recommended!! read more

Purchased a chimney cleaning early December and as of today (March 07 2014) They still have not returned my calls in attempt to be scheduled. Asked discount site for refund and I will take my business elsewhere. read more

Kourtney and his crew were awesome! My chimney hadn't been cleaned in years, they were on time, professional and polite. I would definitely recommend them to family and friends. read more

Had never had a chimney sweep done before (new house that needed it), so didn't know what to expect. CMO was very prompt, professional and courteous. Did a THOROUGH cleaning of the chimney itself and the fireplace. There was some serious ash built up from the previous owner and after CMO was done, it was spotless. Even brushed/cleaned the fireplace log holder/stand. Took his time and did a great job. Also did a camera inspection, but didn't try to upsell problems that weren't there, just showed me some things to keep an eye on. Will definitely use them again. Recommend!! read more

Great customer service from everyone involved. Extremely professional & informative. They weren't trying to upsale or overprice things. Our [fireplace] unit came in late and pushed back our install which was a major bummer but the work turned out great. I would definitely recommend this company. read more

Nice people! I am happy with the end results, even though there were some delays. They treat people well & make sure you are satisfied. I would use them again. read more

So far I've only had a sweep/scope and estimate for repairs but they were very prompt, professional and clearly knowledgeable.

Scam artists!! We had C&M Outfitters out for a chimney cleaning and they were great. They told us we had some issues that needed repair and we believed them. Our house is 80 years old. 5 months later we had an issue with rain coming in. After identifying multiple problems they gave us 2 preliminary quotes (both way too expensive) and said they could better identify the true problem and rule out unnecessary repairs with a $300 leak assessment, saying $150 would be applied to any repairs. We stupidly agreed. The leak assessment consisted of spraying the garden hose at my chimney and then watching the water come in and photographing it. They then added to the original estimate. They had difficulty providing a detailed itemized estimate of the work they felt was required when I asked for one repeatedly. My husband got up on the roof and sealed the flashing himself. It's so weird. There's no more leak. Beware! This is scam! We lost $300. Don't do the same. read more

Great "people skills" by sales staff, supervision staff, and owner. Had some concerns with the first attempt at fixing some issues with my chimney, however, when my concerns were brought to the attention of management and the owner, Chimney and Masonry Outfitters exceeded my expectation in correcting the issue. I would use them again and recommend them to others. read more