I used they service twice and I love it Johnny the tow truck driver is awesome he will bright your…read moreday when you need it quality is great and they are very very much reliable and will help u with what you need I will give this place 10 stars

The towing service was part of my Insurance- USAA. It was winter time, late at night and an hour…read moreaway from their business. But their drivers (two separate times) could NOT have been any nicer or skilled. Like I said, they are about 45 minutes away from MY home in another city, so I'd call local, but if I use USAA again, I'll be happy with their service.

ZERO STARS. Avoid this place at all costs!! This has been the most unprofessional experience of my…read more30 year career in the trucking industry. Loren and his wife were extremely rude and hung up the phone several times when asked for details on billing. Loren promised to do work that he had no intent to deliver on. We were charged over and above normal cost. Our unit was towed against our approval and held for ransom. There are other reputable companies in the area!!

Refused to take the car where we stated. Would not respond for 2 days. Ended up paying over 750.00…read morefor a tow. This company is the absolute worst. STAY AWAY.

This review will not detail the specific technical expertise of Felix Auto and Tire, but rather the…read morecharacter of the owner Eric. My wife and I were driving in the early evening around 8 PM and had something begin dragging on the bottom of our car. We were in the middle of a 600 mile trip and not knowing what it was we were obviously looking at an issue at 8 PM at night. We called Eric who was closing up after a long day and he offered to wait for us to drive over. He raised the car and determined it was the engine cover that was dragging. He removed it and advised us that we could drive without it but to get it repaired upon our return. I tried to pay him for staying late and helping us out but he would take no money. It's just the way he is. A class act. And I could tell a very successful person given the amount of business he was doing in there and, as I've read, his reputation in the community. And young. Early 30's building his own successful business. Give his establishment a try.

If I could give negative stars, I would, but one star will have to do…read more Felix Auto and Tire works with the Sheriff to charge huge amounts of money for towing and storage. My daughter was pulled over by the sheriff while she had a debilitating headache so she couldn't drive, and the Sheriff called Felix for a tow. The charges for a 13 mile tow and 1.5 days of storage was $354.71. Storage is $55/day, and a day is a minute or 24 hours. When the calendar changes, they charge you $55. They charged my daughter $165 for 36 hours of storage! I would call this taking advantage of helpless people. It's unethical and ridiculous. I would avoid these people at all costs. They should be ashamed, but I'm sure they're not. Stay away from these larcenists--certainly don't call them for a tow unless you want to be extorted to get your car back.

Avoid at all costs. These are scammers trying to Prey on naïve people…read more Requested a quote for rear struts and sway bar. Automotive Specialists: "You're gonna have to bring it in for us to give you a quote" I bring in my car, thinking it was going to be a 5 minute thing - throw it on the lift see how bad the struts are. They say "well let you know" Take a whole 34 hours to get my "quote" They tell me a dozen other things "wrong" with the car, then give me a "quote" of $3250. Mark up the price of parts by about 3x. I say NO, then they tell me that the inspection will cost $150 AT NO POINT DID THEY COMMUNICATE THEY WERE DOING AN INSPECTION AND IT WOULD COST ME AN ENTIRE DAY OF PAY AVOID THESE SCAMMERS Not to mention they're literally giving gift cards away if you give them good reviews.

Worst experience ever! Zero communication! The service I…read morerequested was to have the battery replaced and oil changed in my 2005 Honda Civic. It took 3 hours and cost me $428.00. My appointment was for 1pm. My car wasn't moved from where I parked it until 1:25. I thought once they had my car in the garage and had a look at it that they would come out to the waiting room to give me my options. Instead, they installed a $254 battery; they thought this was ok for a 20yo car. There was no communication with me regarding anything until 2:45 when Brian came to the waiting room to inform me of $2000 worth of work that my car needed, which included $761 for 2 rear struts. I never asked for a full car inspection. I thought I would not be able to leave, but I was informed the battery was not yet installed. I didn't get out of there until 4 pm. Once I arrived home I took a closer look at my receipt and saw that I was billed $85 for a "charging system test" which I did not ask for, nor was it necessary. I then looked under the hood and saw that even though they had my car for 3 hours, they couldn't take a minute to do a courtesy top-off to the power steering fluid and brake fluid, but instead left them at below the low mark. The AAA battery they installed had a black date sticker of 6/24; a one-year old battery.

Excellent service, we are a transport company and a driver locked the keys in the van and Curtis…read morewas there within 15 minutes of me calling and had the driver back on the road in minutes!!! I would highly recommend this company. We will definitely use them in the future if needed!!!

Best service I have ever received at an automotive facility! There were so many people there who…read moretried to lend me a hand and get my brother's car started, it ended up being a situation where it was going to cost more than the car was worth and they still took the time to help me figure out next steps. There prices were very reasonable compared to other towing and mechanic shops in the area or even the fox valley. If you are in need of assistance please don't hesitate to give them a call!

I stopped there to see if they had a cap for my axle and these guys could not have been nicer. you…read morecould've blew me off, but he helped me find one in his stock. They couldn't have been more helpful. If I lived in this is the only place I would let service my car. Once again, thanks guys. Jeff with the trailer with the snowmobile on it.

drop my cars off on the way to work and ready when I'm done. great people, fair price and never…read morehave had a problem. would recommend to anyone

After 15 years in the automotive industry in the tri-state area, I can say that this shop is single…read morehandedly the worst shop I have EVER dealt with. So bad in fact, that when their work inevitably fails, I will pay another shop to re-do it, rather than take advantage of their warranty. If I could give it negative stars, I would. Poor communication, coupled with incompetent technicians, and horrid customer service made repairing my truck a disaster, after I had just lost every worldly possession I owned in a house fire that caused the initial damage. Backstory: My house burned down 3/8/25, my truck (pictured) was parked in the driveway. While not impacted by flames, it was impacted by debris falling off the roof as the FD fought the fire. I brought the truck to Gerber to repair the damages, as it's my only possession that made it out, and I had previous, positive encounters with Gerber in ILLINOIS. They have now had my truck in their possession for a total of nearly 20 days - and it's arguably in worse condition than when I brought it in the first time after TWO comebacks. The first time I brought it back, it was due to missed damage, and shotty paint work with bumps in the clear coat. The second time I brought it back, there was more missed work on the doors, roof, door handles, and of course, they had to install "special order parts" that were backordered (it was literally vinyl wrap). This last time, I was quoted a week and told them I needed it back by Friday to go out of town for the long weekend. While my truck was in their possession, they got it absolutely filthy, busted my back window, messed up my window trim, and broke my window regulator. The truck is quite literally so dirty now, I cannot even check their work prior to a wash. There is still glass in the bed of my truck, dust all over the exterior, and interior. I have had warning lights on since the second time I brought it in because they couldn't get somebody reliable to come out and calibrate the assisted cruise control/crash sensors. I regularly had to call for updates because their communication was severely lacking - I had no idea about the special order part until the Friday I was supposed to pick it up. I had no idea they BROKE MY WINDOW AND REGULATOR until today, the day I was supposed to pick it up. They expected me to come back a FOURTH time, to get it reprogrammed and have their incompetent techs repairs my window regulator. When I complained about the lack of care put into these repairs, the general manager Jordan blamed me for not pointing out all the defects. I told him the condition pre-incident, I pointed out everything I saw, and asked for a THOROUGH RUN THROUGH because they are the experts, not me. He also lied to my insurance stating it was taking longer than expected because "it was only supposed to come in for the vinyl wrap". Each and every time I got the truck back, I was on the phone within 30 minutes letting them know everything they missed. They knew it was coming in for more than vinyl tape. I will now be taking the truck to the dealer to fix every thing they personally damaged, and everything they failed to fix correctly the first three times. Do yourself a favor and just avoid this altogether.

Had an incident where my car had to get repaired. Jordan did a complete analysis of the situation…read moreand they scheduled the pickup of my rental when I was dropping off my car. They kept me up to date of the status. When I picked up my car I noticed they missed a spot. Without issue they were going to fix it at no charge. I was waiting for confirmation from my insurance to cover another rental. My insurance called to approve and advised me to call the car rental company, which I did. When I called Gerber to advise I got a rental and to schedule drop off, the receptionist got very upset and rude!!! It was all downhill after that. Glad it's over and I got my car back. Very stressful process.