From the start this company was a mess to deal with. When we had the scheduled viewing there were…read moremore people also scheduled to view with us. The person showing the home was obviously kept out of the loop and was confused as to why there were 4 people getting shown this home. The lady then stated that the home may already be under contract and that the management company was just waiting for their deposit to finalize the contract. Come to find out WE were the people the company was waiting for to submit their deposit. Both the person showing the house nor us were aware of this, she had to call the company to figure out what the heck was going on. From this point forward we were told we would have 1 point of contact. That was a lie. We would get emails/calls/text from about 5 different people within this company and none of them seemed to be communicating with one another or seemed to know what was going on. This was just the start of the disorganized mess this company is. Fast forward, From week 3 to month 3 of living on the property we had been getting harassed by email about the "state" of the yard maintenance. We had been getting old pictures sent to us that did not reflect the current state of the yard. We kept being told that the HOA is going to fine us for the "improper" upkeep of the yard maintenance. Note, when we moved in, the yard was mostly dead and FULL of weeds and unwanted grasses. We even had a neighbor come over and tell us the yard hadn't looked this good in months! Yet we are getting berated via email about the state of our yard which we weren't even responsible for in the first place!! We put so much time and money into making it look nice again just to get weekly emails about the state of it. The emails finally stopped once I invited the management company to tour our yard themselves so they can see the current state of it. Months 4-6 we have had a few minor maintenance issues. The first one was addressed well and readily. The 2nd and 3rd were requests for the SAME thing. The 3rd time they finally sent over a "handy man" who was completely incompetent and left the house more broken the fixed. Said handy man was an hour and forty minutes late. He left after an hour of doing god knows what to go to ace hardware (5minutes away) to come back 45 minutes later with nothing. He then stood on our toilet seat to "fix" the bathroom fan only to break the toilet seat and not fix then fan. He then told us the management company wanted a picture of the fan from the attic so he goes to his car and pulls out a 3ft ladder (which he should have used earlier to fix the fan and not stand on the toilet seat) only to not reach the attic with the ladder. He left insulation all over the floor and then left. We had 2 kids and 3 animals in the house. Insulation is HAZARDOUS!! The man spent 4 HOURS in our home doing nothing. We reached out to the company about this and you know what they did? They CLOSED the maintenance request!!! During this time, we have also been reaching out to them (3 separate occasions via 3 different methods) to tell them we have not been getting billed for our water. We FINALLY get a response back 6 months AFTER we start living in this house. The COMPLETE LACK OF PROFESSIONALISM is appalling. We get a passive aggressive response with "it would have been nice if you'd let us know sooner" WE HAVE BEEN TRYING TO REACH OUT ABOUT THIS!!! I stated on my email that we HAD emailed, called AND texted about this issue for MONTHS now with no reply. We also mentioned it to the people that came in to do our quarterly evaluations! So now, we are faced with paying back 6 months of our water bill. Not JUST that but coincidentally the water meter has not been "reading" at all for the 6 months we have lived here so now we also have to back pay whatever water usage has not been charged for in those 6 months. I honestly feel so bad for the owners that hired this company. They are incredibly dishonest, unprofessional and disorganized. I now understand why they can't keep tenants in this home.

This company is a bloated bureaucracy. If their name is on a house you're thinking of renting,…read morethink twice. I gave them 2 stars - 5 for the rental agent, Penny, who is good. Everyone else? Not so much. As soon as I made an offer I started getting a barrage of 3-screen-long texts of what I need to do next and some of it was stuff that could be put off till later. I had to keep scrolling way back to figure out was was "actually" next. It takes hours to get answers to simple questions. This is the kind of stuff that should be in an organized email checklist, not text messages. I'm not a 13 year old. They like telling you that they'll "turn it over to their team," then you wait for hours for their "team" to get around to it. And the work is often sloppy or incomplete. For example, in their utility setup webpage, which they brag "simplifies" things, they abbreviated the address so that it could one of two houses in the neighborhood. I told them this and they, "turned it over to their team" to fix. I'm still waiting. Of course you can't contact any of these people directly to tell them that you're on a short fuse and need to get this resolved. The temptation to burn my deposit and get different house is becoming greater with every passing day.

Don't live here. They are not honest with their rent prices and add a good amount of hidden fees…read moreand pointless add ons you're forced to pay here. While the apartment itself and location are fine, they force you to be apart of some third party renters insurance and claim that if you show proof of your personal renters insurance you will not be charged. One day I while looking through my ledger, I caught that I was getting charged for the insurance peakview automatically enrolls you in when you sign the lease. While not a lot, it certainly adds up. When we signed the lease I showed proof of my own personal insurance and was told we were ok. Apparently not. After about two months (most likely more) of back and forth with peakview, being told by them my policy has lapsed, that my personal insurance called saying it was lapsed and eventually that they couldn't do anything because the third party insurance is their own entity putting the charges on my rent ledger. After speaking with my personal insurance, this was a lie. After basically receiving no help and being told there's nothing they could do but have my insurance send a formal letter stating my policy (which I did) I was told this issue was resolved and would no longer be getting charged. Wrong again. I am continuing to get charged and have reached back out to the leasing office who is once again magically stumped and I am now right back where I started. They made no real initiative to solve this issue and purely expect me to solve this on my own. This apartment is very shady, will not tell you the truth and when confronted does not do much to help. Their best advice being sorry there is nothing we can do. Among other things, like changing the way they distribute the water bill mid lease or charging you for a stupid trash service that no one uses, this place takes whatever it can get.

Hi, I just moved out of Peakview Apts by Horseshoe Lake…read morerecently. When I moved into Peakview over 8 years ago it was a very welcoming place and I enjoyed the location and especially the staff through the years. Over the years the price has continually increased. Especially when IRT Living took over, but the service and the staff continued to provide great service. They took care of all of my request within 24 hours and kept me updated of the status when they were waiting on something they needed in order to finish my request. Their service is excellent and they treat you with courtesy and respect.