All staff was friendly , professional , respectful and informative with my first visit and my first…read moretime donation . They all made me feel welcome and respected. The building is modern and clean and very well maintained. The parking is nice and spacious. They observe veterans and welcome them . They have lovely videos and let you know the types of behaviors they expect from their customers . I will definitely return to donate . ~ closed on Sundays and they take appointments. Good to know .

The wait is a little longer than other sites but it makes up for that with awesome staff! They are…read morefriendly and professional. They always make sure the experience is a good one. Their rates are above others. Overall great experience.

Overall CSL doesn't have a great rating on other review sites I looked at, so I was to say the…read moreleast pretty nervous to try it out. But, I really wanted to start giving plasma because obviously the extra money helps any broke college kid but it's also so cool how it's actually important and relevant to donate. My dad has been giving plasma in my hometown for a few years already and I had actually tried to go to BioLife over two years ago and was deferred for ONE YEAR just because I had piercings and tattoos. I get you have to let your body heal but an entire year is so excessive. CSL only requires 4 months between the most recent tattoos or piercings so this was part of my motivation for coming here versus other places. 100% transparency coming to CSL to give has been one of THEE BEST decisions I have ever made. Like I can't even explain just how awesome donating here has been. Expect when you go in the first time that it will take at least 3 hours to get you set up. I'm not sure why but that's truly just how long it takes, and they do warn you of that before you start. But after that initial setup it takes around an hour each time to donate depending on how busy it is and you can go twice a week, so it's super easy. They don't take appointments, it's all walk-in only. Also be aware if you have any kind of bruise or cut on your arms or hands they may defer you for a few days or more. I had a bruise on my arm one time and I ended up not being able to give for a week. I get they want your body to heal and that's fine but it's definitely something to be prepared for. I can't even believe how nice everyone here is! Of course there's the occasional grumpy person but I truly feel so at home coming to CSL after a few months now getting to know the workers. Many of them remember me by name now and always say hi and I feel so welcome and just love the community there. From Dara, to Deb, to Scott to Chloe to Jamie, and my man "K" (he never wears a name tag and won't tell me his actual name but he knows who he is), they are all so awesome and there's so many more who should be recognized that I hadn't written down. Seriously. These guys rock. They can be a little slow at times sure but it is so worth it to come donate especially if you need some extra change and actually want to make a difference for someone in need through your plasma donation- give it a try!

They said I tested positive for Hep. B. I immediately went to my doctor who sent me to Labcorp for…read morebloodwork. My test was NEGATIVE!! !! took that paperwork with letter from my doctor to CSL Plasma. A nurse assistant, Michael, looked me up and also saw that my last donation to CSL Plasma also tested negative! CSL Plasma put me on the National Registry as a DO NOT DONATE and they still to this date have not removed my name from this list.

I've been to 4-5 different plasma centers, both Biolife and other brands in Florida and other…read morestates, and this Biolife center in Lakeland is easily the most well-run location of any I have been to. Everyone (mostly) here is so kind and pleasant. I know it's not always super enjoyable taking vitals or being a phlebotomist, but the workers here are so enjoyable and really make the experience much better. Tiffany, Darrell, Olivia, Madison, Jay, Naheeda, Daylin, Kevin, Ryan, Jose, Danielle, Alyssa are all just awesome. And my girl Jessica, it's always a pleasure seeing any of them and getting to chat. They do a really great job here of getting people in and out even if it's slammed busy. Except maybe once in awhile if they're understaffed, the longest I'm there is 90 minutes. I've been to plasma centers where the expectation that it'd take at least 2 hours every time no matter the time of day, and 90 minutes was a quick day. But here, there are plenty of days where I'm in and out in an hour or less (of course, it helps to be hydrated so the actual donation goes faster). Efficiency is something they have down here. I'm super impressed. Not only do you get paid, but you're helping save lives by donating plasma. It's a win-win, and Biolife Lakeland gets an A+.

Great way to give back! All staff are friendly and take the time to make sure you are okay. Its…read morenice to have that feeling that this is more than a job to them when they sticking needles inside you. Depending on the time of day lines can be long. The longest iv been in the facility was 3 and half hours but it if the process moves quick its only 45mins to an hour.

Brittany and crew are amazing at this location! All staff is kind and attentive. We drive past 2…read morelocations to come to this one because staff is so friendly. Would definitely recommend coming to this location vs others.

Employees can make any location a pass, to a great relaxing experience. Brittany makes Donating…read morehere in Plant City easily 5 Stars.

I was very impressed with the entire staff. They make you feel so comfortable. Shawna was our…read morecoordinator and she just made everything make sense. Dr Kirkpatrick did my procedure I am very happy with the results. We still have a ways to go, but I will drive the 7 hours to get back to these guys for maintenance!

I would like to thank Harley for everything him and his staff did for me. If it wouldn't be for him…read more I don't know what to do, I went to the emergency department at Lakeland waited for two hours then went to Bartow hospital the doctor came did nothing and charged$150.00 for nothing. I split my tongue and they did nothing I called my dentist Dr Plunket (awesome dentist) and asked him for any suggestions they said they would call an oral surgeon they called me back in minutes, they said new teeth now would see me as soon as I got there. When I got there everyone was so nice I only had to wait a few minutes and they brought me in, the doctor came in he was the nicest person you would ever meet. He was facilitated at what happened to my tongue. He did what two emergency rooms couldn't due in minutes. If I were a hat my hats off to my you. Thank you for everything

Excellent at what they do. The care we received was very good and swift. We were in and out in no…read moretime with prescriptions called in and we were on our way.

No parking 7 spaces !! She told me t park on the curb in the grass! You can't jump the curb in a…read morenice car and ruin your spoiler , tires ect ! Why don't the employees do that? It's 10:34 my appointment was 10:15 I was on time . She made me go back to my car two blocks away to get my referral from the Lakeland clinic? Why didn't they fax my arrival and appointment? It's 100* in here too! What a s***hole but that's what to expect w workers comp injury.e

I wanted to share my very negative experience for the last 5 years (its scary) with Defy so others…read morecan be aware and advocate for themselves in case they recognize a similar pattern. I'm so disappointed I trusted my health and well-being to this Defy and I regret using them. This is why you should go elsewhere... I originally sought help for fatigue and was diagnosed with hypothyroidism. I was started on desiccated thyroid medication, and initially things improved and showed in the first year's blood work. However, over time (5 total years), my medication was increased without a full evaluation of how my labs and symptoms were trending together. This clinic specializes in hormones, how can you not properly read year 2 of a blood panel then continue to mis-diagnose and improperly medicate a patient for 3+ years. My emotional, mental and physical health is destroyed right now. Looking back at my lab results: - My TSH became suppressed (very low) - My Free T3 was at the high end or above range - I began developing symptoms consistent with overstimulation, including poor sleep, heat intolerance, nervous system sensitivity, and eventually loss of my menstrual cycle Despite these clear patterns, there was no adjustment made to account for possible over-replacement or the downstream hormonal effects this was having on my body after my results from year 2 of treatment. I was having horrific mood swings, sleeping extremely poorly, and suicidal thoughts. I now understand that my system was likely being pushed into an overactive state, which impacted my sleep (waking up all night long), nervous system, and reproductive hormones (including very low progesterone and loss of cycle). What has been most frustrating is not just the symptoms, but the lack of holistic evaluation. My labs were viewed in isolation for 5 years total, rather than as a pattern over time, and my symptoms were not fully integrated into my care plan. I'm sharing this so others know: ---- Make sure your provider is looking at trends over time, not just single results---- I wish I had known earlier how important it is to balance thyroid treatment carefully, especially when using T3-containing medications. I've done my research and talked to another medical professional about my labs/blood work and Defy medicated me to Hyperthyroid for 3 total years and not only did they not catch it, they continued to over. Treat me for hypothyroid. My progesterone is .1 but started at 1.4 and with my symptoms being text book hyperthyroidism, how was that missed. I am now working to rebalance my system, and I hope sharing this helps someone else catch these patterns sooner and uses another company. Always double check these 'clinics'. I'm so disappointed I trusted my health and well-being to this Defy and I regret using them.

Absolutely awful. Placed an order a month ago. Card changed $365. Order never shipped. Kept calling…read morethem. They admitted it was their mistake and they "forgot" to send the order. I asked them to overnight it because now I was out of meds despite ordering in plenty of time. They promised they would. Not only did they not overnight it but I still don't have it. A full 4 weeks later. Yet my card was charged the day I placed the order a month ago. Shame on you Defy Medical