I've been to 4-5 different plasma centers, both Biolife and other brands in Florida and other…read morestates, and this Biolife center in Lakeland is easily the most well-run location of any I have been to. Everyone (mostly) here is so kind and pleasant. I know it's not always super enjoyable taking vitals or being a phlebotomist, but the workers here are so enjoyable and really make the experience much better. Tiffany, Darrell, Olivia, Madison, Jay, Naheeda, Daylin, Kevin, Ryan, Jose, Danielle, Alyssa are all just awesome. And my girl Jessica, it's always a pleasure seeing any of them and getting to chat. They do a really great job here of getting people in and out even if it's slammed busy. Except maybe once in awhile if they're understaffed, the longest I'm there is 90 minutes. I've been to plasma centers where the expectation that it'd take at least 2 hours every time no matter the time of day, and 90 minutes was a quick day. But here, there are plenty of days where I'm in and out in an hour or less (of course, it helps to be hydrated so the actual donation goes faster). Efficiency is something they have down here. I'm super impressed. Not only do you get paid, but you're helping save lives by donating plasma. It's a win-win, and Biolife Lakeland gets an A+.

Great way to give back! All staff are friendly and take the time to make sure you are okay. Its…read morenice to have that feeling that this is more than a job to them when they sticking needles inside you. Depending on the time of day lines can be long. The longest iv been in the facility was 3 and half hours but it if the process moves quick its only 45mins to an hour.

Overall CSL doesn't have a great rating on other review sites I looked at, so I was to say the…read moreleast pretty nervous to try it out. But, I really wanted to start giving plasma because obviously the extra money helps any broke college kid but it's also so cool how it's actually important and relevant to donate. My dad has been giving plasma in my hometown for a few years already and I had actually tried to go to BioLife over two years ago and was deferred for ONE YEAR just because I had piercings and tattoos. I get you have to let your body heal but an entire year is so excessive. CSL only requires 4 months between the most recent tattoos or piercings so this was part of my motivation for coming here versus other places. 100% transparency coming to CSL to give has been one of THEE BEST decisions I have ever made. Like I can't even explain just how awesome donating here has been. Expect when you go in the first time that it will take at least 3 hours to get you set up. I'm not sure why but that's truly just how long it takes, and they do warn you of that before you start. But after that initial setup it takes around an hour each time to donate depending on how busy it is and you can go twice a week, so it's super easy. They don't take appointments, it's all walk-in only. Also be aware if you have any kind of bruise or cut on your arms or hands they may defer you for a few days or more. I had a bruise on my arm one time and I ended up not being able to give for a week. I get they want your body to heal and that's fine but it's definitely something to be prepared for. I can't even believe how nice everyone here is! Of course there's the occasional grumpy person but I truly feel so at home coming to CSL after a few months now getting to know the workers. Many of them remember me by name now and always say hi and I feel so welcome and just love the community there. From Dara, to Deb, to Scott to Chloe to Jamie, and my man "K" (he never wears a name tag and won't tell me his actual name but he knows who he is), they are all so awesome and there's so many more who should be recognized that I hadn't written down. Seriously. These guys rock. They can be a little slow at times sure but it is so worth it to come donate especially if you need some extra change and actually want to make a difference for someone in need through your plasma donation- give it a try!

They said I tested positive for Hep. B. I immediately went to my doctor who sent me to Labcorp for…read morebloodwork. My test was NEGATIVE!! !! took that paperwork with letter from my doctor to CSL Plasma. A nurse assistant, Michael, looked me up and also saw that my last donation to CSL Plasma also tested negative! CSL Plasma put me on the National Registry as a DO NOT DONATE and they still to this date have not removed my name from this list.

This week was my first time donating plasma; you need to set up the first appointment which I did (…read moreit took about 3.5 hours) which I knew was gonna be long ; now the phlebotomist asked who checked my veins ?! Hmm I explained when i was filling the papers ; she didn't seem happy that was her problem ; anyway I went back Saturday which the have to use the other arm which to tell the truth I can barely see it; but this time the phlebotomist was awesome ; she did it quick , no bruise , no pain ; her name is Allie; she is wonderful. The place is super clean ; they are pretty organized. Thank you Biomat!

Horrible experience at Kissimme Center. A whole lot of missed comunication. One person says one…read morething and another person a different thing, they are not all trained equally apparently. On top of that, the manager named Carlos, extrmely arrogant not a sign of customer services clue, even thou it were couple of his employees the ones who screw it up with the missinformation and the making of my appointments, he still try to blame it on me at first and than try to tell me with an actitude about the company's background....finally he let Alvaro, handle and fix the situation (WHAT A DIFFERENCE, ALVARO SHOULD BE THE MANAGER, HE FOR SURE KNOWS HOW TO TREAT PEOPLE WITH GOOD MANNERS)...That young kid Carlos does not know how to respect people older than him.....

I donate every two months and the staff there always does a great job of making me comfortable and…read moredrawing blood effortlessly. Always prefer going to the donation center as opposed to bus locations.

5 stars for the OneBlood mobile unit that is regularly sent to Tampa & Wesley Chapel. The blood…read morecollected is shared within the tri-county area (if not w/ additional counties). Each time I've donated blood in New Tampa (Walmart parking lot), it's been the staff of the Lakeland Branch who has greeted me, questioned me, taken my blood, & sent me packing w/ a beach towel or shirt, along w/ a gift card. (The current promotion is a beach towel & $45 in gift cards; it ends Aug 31.) If you're in Tampa or Wesley Chapel, finding an open appointment online & reserving the time takes a minute or more. Once you arrive at the big red bus (currently in a mask-- regardless of vaccine status), you'll answer a few oral questions after answering questions on a Tablet. Then you'll be taken to a bed, offered a beverage & snack, & be stuck; I have yet to ever feel more than a non painful pinch. Once the blood has been collected; the needle is removed; & the gauze is attached w/ a wrap, it's time to go. I've used the Lakeland OneBlood mobile unit 4x-- each time in the Walmart parking lot in New Tampa. No parking issues! No long wait! No hassles! Staff has always been friendly; the women have varied each time. Some of the busses are newer & shinier than others, but all have appeared clean. The entire process from reserving an appt time (on-line) to leaving the bus to go home after the donation has always been INCREDIBLY speedy & easy. I'll continue to donate blood every two months regardless of promotion, & I'll continue to rely on this mobile bus unit. OneBlood makes donating simple!

I just wanted to give a special thanks to one particular person at Octapharma Plasma. He is very…read moreprofessional, and I never even feel it when he inserts the needle for my donation. He has a very gentle touch and makes the whole process comfortable every time. His skill, patience, and professionalism truly stand out -- perfection every visit. Thanks Jeremy !!

This is crazy this place is extremely slow. And has hardly any employees. There is to reason…read morereturn donors should have to wait three hrs to be seen. The supervisory staff stays in their offices instead of helping on the floor. Their is a reason why this location can't keep employees. Maybe management and corporate practices need to be inspected and changed

Best people I've met, everyone was friendly and fun. Excellent care, 5 stars…read more Blessings Samson

This was my first time donating blood. I made an appointment for 9 am. I got there early thinking I…read morecould sit in the lobby while filling out paperwork, no. This facility opens at 9 on Tuesdays. While waiting I drank water. DRINK WATER! It will make your body more hydrated and take less time to donate! The woman was very helpful. She took her time and very nice! We talked about previous high school instructors at VBHS for the HOSA program and how wonderful they were! She explained everything perfectly as she did it, and waited with me as I was donating (since it was my first time) . I got 2 pair of special socks, a snack, will learn my blood type, will learn if I have the COVID antibodies and helped someone today! DONATE!!

they advertise promotions that are not true. then I contacted customer service twice - first lady…read moresaid I would receive the bonus in 3 days, and the second lady NATALIE said I wasn't entitled for it because I donated after November 16th. On top of that, when I said their team was very incoherent and I wasn't going to donate again - she didn't apologize or anything - she just said: do you want me to remove your email from our communication list???? Just terrible customer service!!!

If you will be donating Blood or Plasma this is the place you will be most comforted! Maria, is the…read morebest, kept me warm and comfortable! Her experience showed over and over! She enjoys her work in making this experience quite tolerable! Grateful for a person like her! Best, Scott

Donated some blood earlier this week and the nurses were exceptionally nice and took good care of…read moreme. I explained that I was ready to give again later in the week and they helped me out in making another appointment. I felt good about helping others. But then I got a call from their customer service chewing me out for "making another appointment so soon" and demanding In cancel it. I asked why and they said I couldn't donate again until "May." I asked "May when" and I just got scoffed at again. These guys are great when it comes to helping others in the field, but their rudeness with customer service just makes me want to donate others. Help people, guys. Don't hurt them.

We donate platelets here on the regular and we just love Fernando and Maria! This is a quaint…read morelittle donor center with three whole blood cell donor stations and two machines for platelets. Fernando and Maria always take such good care of us and have gotten to know us. Due to this location being so small, I would suggest for you to make an appointment.