1. OneLashTouch by Steph

    1. OneLashTouch by Steph

    0

    Lebanon, PA

    OneLashTouch by Steph

    5.0 (1 review)
    Open 9:30 am - 6:30 pm

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    Waxing

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    3 years ago

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    Bella & Company Salon

    Bella & Company Salon

    3.0
    (2 reviews)
    0.4 mi

    Hillary and her staff give you very personalized treatment. They always take time to listen to…read morewhat you want and never make you feel rushed. Everyone is genuinely kind and welcoming. It feels as if you're getting pampered at your friend's house

    I had a hair consultation with Sam a while ago. She was very sweet and seemed to understand what I…read morewanted to do with my hair. She scheduled my appointment for about a month out. After waiting a month, I was very excited to get my hair done, as most people would be! I am not from Lebanon, so I had plans to leave quite early in the morning (My appointment was at 9 AM). As I was about to go to sleep, at about 8 PM - The night before my appointment - I get a text from a random number. You can see how this conversation went in the picture below. I do not understand why Sam couldn't have her friend, or whoever this random man was, text me off of her device, which I had saved in my phone. She was either with this man, or had the ability to call this man and tell him she couldn't come in, so I'm not sure why Sam couldn't text me directly. I also couldn't comprehend why I was being contacted so late.. and if Sam genuinely had covid, I don't think whoever was texting me would be asking when I am available... How was I to know when Sam would test negative? Sam texted me a few days later, from her own number this time, and tried rescheduling my appt. I have already gotten my hair done elsewhere, but even if I didn't, I wouldn't have scheduled an appointment w Bella n Company after how this situation was handled. I understand people get sick, but waiting to tell your client you don't feel well, the night before their early morning appointment, and having someone else do it for you, is pretty gross. I have a feeling this wouldn't have happened if I were a bit older (I'm 19) and I'm very aware that I come off as shy and quiet at first... It felt like Sam simply didn't feel like coming in early the next day and thought she could just push me off, which is really sad. Either way, I'm overall just disgusted with the unprofessionalism.

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    Texts I got from a random number the night before my appt

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    Texts I got from a random number the night before my appt

    OneLashTouch by Steph - estheticians - Updated July 2026

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