I had a great experience buying my car here. My salesman Henry was super nice, patient, and honest…read morefrom the beginning. He sent me the Carfax and the full out-the-door price right away when I asked, with no pressure at all. He also let me take the car for a full two-hour PPI at an independent shop, which most dealerships don't allow. During the inspection, we found two normal mileage-related issues with the front struts. The team explained that this is common for BMWs around 70k+ miles, which matched what the mechanic told me. JB their finance manager immediately offered to order high-quality SACHS parts and have their own mechanic install everything with no labor charge, just the cost of the parts. They also fixed the tire pressure sensor for free. Another thing I appreciated was that they held the car for almost two weeks with only a $500 fully refundable deposit. No hassle, no pressure, and very flexible the whole time. Overall, the staff was honest, transparent, and easy to work with. I'm really happy with my experience and would definitely recommend them to anyone looking for a car.

Please Read Before You Trust This Shop…read more They are NOT Tesla Certified. Let me say it clearly again -- NOT Tesla Certified. We chose this shop because of their social media marketing, where they presented themselves as experienced with Tesla insurance and repairs. Unfortunately, that was very misleading, and we learned this the hard way. During our conversation, Austin mentioned they were "Tesla authorized," which is simply not true. That gave us a false sense of confidence. Things got worse during the repair process. We later discovered that our vehicle was not even being repaired at their listed location -- it had been moved to San Gabriel. It appears the work was subcontracted out without our knowledge or consent. When we finally received the car, the quality was unacceptable: - Missing parts and screws - Misaligned doors - Sensors not functioning properly When we raised these issues, their response was shocking -- they blamed Tesla, saying "that's Tesla's quality." We then took the car to a Tesla Collision Center. Even the manager there was surprised at the condition of the repair and questioned how it could have been done this way. After doing further research, we realized we are not the only ones who have had this kind of experience. It appears this may be part of how they typically operate. This has been an extremely frustrating and disappointing experience. Please do your due diligence and make sure you are working with a Tesla Certified Collision Center.

Thank you, Auto Smart, and especially Ed and Ana, for helping me and my family into our pre-owned…read moreSUV. We truly appreciate all the help and support throughout the process. I was told no at other places, but Ed made it happen! I 100% recommend my family and friends to come here if they're looking for a vehicle and great customer service. Thank you again!

I purchased a vehicle with this dealership over 6 years ago. I still remember them as the worst…read moreexperience I've ever had. Ana called me the next day to tell me I needed to put a bigger down payment AFTER the contract was already signed and agreed upon with my initial deposit. She threatened over the phone that the vehicle would be repossessed if I didn't, and I showed up in person with witnesses and suddenly ana had changed her opinion and claimed she never said such a thing. Suffered the worst customer service with her and the rest of their staff for a few years after that. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY'RE SCAMMERS. UPDATE/EDIT: My experience happening over years ago does not make it any less valid. Actually, the fact that I remember it so clearly years later speaks to the lasting impression it left. Ana's response states that lenders may require additional funds after financing is reviewed. If that was the case, it should have been communicated to me clearly and professionally. My issue was never simply being asked for a larger down payment; it was being told over the phone that the vehicle would be repossessed if I did not provide it. Explaining a lender requirement is one thing. Using the threat of repossession as a scare tactic to intimidate a customer into complying is another. I knew a vehicle could not simply be repossessed in the manner being threatened, which is why I addressed the situation in person with witnesses. Once I did, the statement made to me over the phone was denied. I stand by my experience and am sharing it so that prospective customers can make their own informed decision about doing business here.

Amazing experience. I am a first time car owner and they worked with me to get the best deal I…read morecould. Now I have a pretty good 2014 Nissan Rogue Select. Prices are hard to beat too, given the car I got only have 6k miles. They upkeep and repair the cars pretty nicely here too. Look forward to going again.

PLEASE PLEASE PLEASE - Buy from Brightline Auto!!!! I have a…read morenegative equity loan on my Jeep, it needs a new engine, I can't sell it and get my money back. Fortunately it's still drivable but no longer a reliable "daily driver" I was in desperate need of a new daily driver under $5k as I am a mother of 3 and cannot afford to drive something so unreliable. My search brought me to Brightline. I was able to locate a Ford Explorer XLT with moderate mileage (139k) it was a 2007 (19 year old) model and the miles are pretty decent for that many years. It was in beautiful condition considering its age, and very well maintained. I worked with Franky, Aaron and Kenny through the process. Listen - you're not going to walk into a dealership with numerous people standing around to assist you in a suit and tie. You're going to find 2-3 guys, all very busy gentlemen who are going to provide a comfortable welcoming environment, and their service and commitment to you will be nothing less than extraordinary. I cannot express the gratitude I feel making a deal on a great car with the level of comfort and satisfaction they provided to me. I went into the weekend with a a heavy burden, and ended my weekend in total relief. Franky, thank you so much for entertaining my many questions, and for all of your help throughout the process. Speaking as a manager myself, I would be very pleased to have such a hard working member on my team such as you. Aaron, you set the deal up, you ironed out all the details, you provided exceptional service, thank you for your role in my purchase. Kenny, you closed the deal!! You did a wonderful job walking me through the closing and finalizing the sale. Thank you all for your effort and support in my recent purchase! They didn't just say here's the keys I wish you luck, they extended their support if in the future I need any maintenance or have any issues they welcomed me back with open arms to help me through the process. Please if you are searching for a car under $20k and you want to find a dealership you can trust, look no further!

Really cool shop I was helped right away when I stepped in which was awesome. Came in for some…read moresound deadening since my 12' was causing too much rattle at high volume. They explained everything and the difference between the brands and I ended up getting it done here so satisfied no more buzzing! they are awesome here.

GO SEE GILBERT!!! End of story…read more Whatever you need done to your ride. Don't hesitate to go see Gilbert at Planet Stereo. Talk about what your vision is and then let the man do his thing!!! I'm working on a surprise birthday present for my wife, Gilbert and his team delivered and then some. They talked me through everything. Helped me pick out the correct parts. Installed everything clean and clear. Answered all of my many questions without seeming to be annoyed with me. Best part of all...I told them I had a very tight window to pull this off...AND THEY KNOCKED IT OUT OF THE PARK!!! So do yourself a favor...just go see Gilbert at Planet Stereo and prepare to have your mind blown when your ride is that much more sensational.

Having John be my dealer was amazing! Nice guy, easy to talk to, honest, and doesn't feel like he's…read moreforcing you to buy anything. The Tacoma I bought from him was in amazing condition. I drove around for 3 weeks and all the Tacoma's I looked at were pretty beaten up. John got quality products and quality personality. Definitely recommend buying from him if he has what you like! Thanks John!

Such an easy car buying experience. John had the car I wanted, great deal, no haggling, no add ons,…read moreno hidden fees. He was easy to get ahold of and communicated with me frequently before, during and after. I was there a total of about 45 mins with test drive and paperwork. I utilized in house financing and he worked with my credit, which is important because I maxed out a lot of my credit cards during Covid, and have been furloughed for months before I got my new job. He totally understood and worked with my situation. I love my car, and I'm happy I took a chance on John & Car Hub and he took a chance on me. I can't wait to pimp my new lil ride.