I have rarely encountered a more rude, incompetent, and unprofessional manager than Melissa.
My husband had a personal loan with them. We paid it off in full, and requested a letter to prove that (just a letter!), as we're going through the mortgage process.
Not only we were told different information about how long the processing of the payoff takes every single time we called (we spoke with few different people - and each of them gave different answers to the same question), but also at times straight out misleading.
So, finally, we are connected to Melissa, the branch manager...and she starts off rude from the first sentence, not even giving my husband a chance to say a word. She kept saying "No, you just do not understand what I am saying!" (just because my husband has an accent?) - and all of that in a raised tone of voice.
She refused to even look at the record of a request for a paid off letter that we placed few days ago, stating "There is no such request!" (When we called next time and spoke with a different person, she was able to locate that request in seconds)
The company should really consider how this kind of management reflects on their business. read more