Freddie was awesome, professional, friendly and very patient during our latest visit to NFCU's…read moreFrederick branch. I appreciate the excellent customer service!

A very professional and courteous financial group. Many different options to choose from and…read moreknowledgeable, well trained staff. 100% confidence level.

Bruce Jett is the owner of this Buy Here Pay Here Dealership, "Mountain Motors", located in…read moreFrederick, Maryland. Mountain Motors & the owner Bruce Jett take advantage of people. He monetizes off of the unfortunate situations of others and sells them vehicles that are salvage title that would not have even passed Maryland Inspection. Like other patrons have previously left in their reviews. He has hired his own personal Maryland Inspector who works there once a week and passes all the illegal cars. My 2006 Toyota Corolla was sold to me around July 2024 with the check engine light on, left and right front apron bent (frame), left front bumper hanging from previous accident, extreme pull to right when drove. I have replaced front tires 8 times, brakes, alternator, and battery 5 times due to electrical miswiring. Exhaust that comes up through holes in floor which is a carbon-monoxide issue to the point it is nauseating. They make no attempt to remedy the situation since notified within 24 hours of purchase not only to Bruce but to Owen who sold the vehicle. I spoke with Bruce Jett directly the morning after(9:00am) purchase of 8:30pm, and was told he did the legal minimal requirement required by law, he would not provide different vehicle, nor return my money. He stated don't bother with a lemon law approach because not a new vehicle. I have been told by a body shop that this salvage vehicle is not safe to drive nor should have been sold with bent frame. Another mechanic shops states that this vehicle should not have even passed inspection and is not legal in Maryland. I also notified Jeanne (finance manager) verbally and by email of the situation. However, even now when I reach out to Jeanne, their financial company representative ,which is located on site. In fact he has three separate businesses listed , yet in one building. The Mountain Motors portion who supposedly sells the cars, Royal Trust the finance Company and his Auto shop with yet another name. that is located at the dealership that Bruce also owns. I tried to trade in on another vehicle yet would not provide pay off amount. I have also reported them to the Better Business Bureau. Please do not trust these people with no parts of an experience that you should be happy and enjoyable. Save yourself from going through what myself and so many other people have/are going through with this dealership. Their Google Reviews and their rating here and on BBB all show this is a repeat thing that is happening to many customers and they need to be stopped.

This scam business sold my 78 year old father a $2k car for $10k. After my father passed…read moreunexpectedly they were notified of such by my mother. Disregarding this info they referred my deceased father's account to collections who called last week opening old wounds for my mother. Trash people trash company.

I had a great experience at Easterns. I had been to multiple other dealerships and wasn't able to…read morefind a deal that worked for me. I don't have a lot of credit history which was making it difficult to finance a car. The people at Easterns worked for HOURS to get me into a nice reliable vehicle at a low monthly payment. I highly recommend this dealership. I will be going back for any future vehicles.

I attempted to purchase a car from Easterns in February 2025. I had agreed to a deal sheet online,…read moreand scheduled to come pick the car up. I requested a loan through my bank for the exact amount listed in the deal sheet, which included all tax/tag/title fees. When I arrived at the dealership, I agreed to let them try to find better financing, they were unable to match. So far, all fine. When I was presented with the final deal sheet, there were two additions that I did not agree to beforehand, a Lojack service subscription and a dealer warranty service. I requested that they be removed from the deal sheet, as I didn't want either of them, and they inflated the price This is where it gets shifty for me: They tried to tell me that the LoJack service fee was required to complete the purchase, and then tried to scare me into the warranty by lying about the factory warranty not being transferrable. I did research on both of these points, and found them both to be lies. We left, and they've since contacted me trying to make the deal happen. It turns out the LoJack is optional (imagine that). This is textbook consumer fraud, and I'd avoid this business at all costs. If they'll lie about this, I would also believe that they'll lie about the state of the vehicle service, and warranty.

I bought a car at RPM PREOWNED AUTO SALES and it has been a nightmare from day one. I bought the…read moreextended warranty within a week the engine light come on and the car was shuttering. I took the car to RPM and they replaced the spark plugs and coil packs and said they didn't see anything wrong with the car. At that point, it has been four months and the car is getting worse. To make a long story short I ended up getting a hold of the Attorney General because I couldn't get anywhere with them and they refuse to service my car. So I ended up taking my car to Falling Waters used auto. From the get-go they were very nice. They told me they would do anything they can to help me. Dennis spent hours trying to figure out what was wrong with the car. He was determined to figure it out. He finally figured out that it was a wiring issue. He took care of that and the car runs absolutely perfect now. The prices are very reasonable and they go above and beyond to help you. I would recommend this business to anyone for a used car or automotive repair. Trustworthy busines!!

Dennis and his crew are the best. Always going above and beyond with the repairs. Reasonable and…read morereliable. I won't take my vehicle anywhere else.

Please save your time and money and stay away from this place. They sold a Jeep to my uncle, and…read moreafter just two weeks, the car started having many issues. He took it back to them to check what was wrong, but they said they couldn't find any problem and were very unhelpful regarding the warranty. On top of that, we later found out the car is salvage, and they never disclosed that to him. This has been a terrible experience. I highly recommend staying away from this place. A lawsuit will be coming soon.

I had a very disappointing and frustrating experience with this dealership, and I feel it's…read moreimportant to warn others. I recently purchased a vehicle from them, only to discover shortly after that the car had serious issues, including bad brakes and a tire problem. These are basic safety concerns that should have been identified and addressed before the car was ever sold to a customer. As soon as I noticed the issue, I contacted the dealership and brought the car back in. They asked me to come in at 11 AM, and I ended up waiting there until 4 PM -- over four hours -- with no updates or communication. I had to repeatedly ask for information, and only after pressing them did they finally tell me that the car could not be repaired that day because the necessary part had just been ordered and would not be available until the next day. What made the situation worse was the lack of accountability and customer care. I was given only two options: leave my car there or take it back in unsafe condition. No effort was made to accommodate me, and I was not offered a rental car, even though my warranty packet clearly states that I am entitled to one. At this point, it feels like once the sale was completed, customer service completely disappeared. Selling a car with faulty brakes is not just unprofessional -- it's dangerous. On top of that, making a customer wait hours with no communication and then offering no real solution shows a serious lack of respect. I expected much better. If you're considering buying a car here, I strongly recommend you think twice and thoroughly inspect everything before making a purchase. The Saler was ok, it's not his fault cause management was telling him What to say . But seriously car should be inspected before selling it to anyone especially if it has break problems I tend to bring this matter further , because the car terrible shakes and almost cause me an accident Came in at 11am till 8:30pm No update , unless I ask myself . The person who sell me the car pass me 3 times with his food eating And not even a single update or check , they treated me very very horribly in here

Rating is strictly for their Service Department: my car had a recall fixed this week. Everyone in…read morethe office was friendly and I was greeted right away. They offer a shuttle or a nice waiting room filled with complimentary snacks and waters. They also had a charging station for cell phones / electronics- nice touch. I was told the service might take 1-2 hours and they updated me multiple times and were true to their original estimate.

Do not trust them at all. Get a second opinion especially for larger dollar repairs they claim you…read moreneed. Also went because my battery kept dying on me having to get it jumped only for them to say it's operating at 12.29V so it's good! Nope it's not! Went to an auto place and they tested the battery as only operating at 1/4 of its power and they said below 12.4 is bad. But not at Kia because they don't want to stand behind warrantying a 1.5year old battery that went bad. I won't be buying a Kia again not getting any service from them.

They charge fees on employee checking accounts. I closed…read morethis account. My other credit union is awesome. This place sucks.

Terrible service. The associates act like they do not want to interact with customers at all. The…read moreguy who sits at the front desk/podium actively searches for reasons and excuses to turn away customers. One would think that NFCU employees would want to talk to their customers and find ways to deepen their business relationships but no, why should bankers waste time on banking when they can text, chat, and waste time until they finish work. Through the atrocious service they provide, Navy Federal Credit Union makes it abundantly clear that customers do not matter. Indeed, they make customers feel like they are a nuisance.

I recently purchased 2014 Toyota Camry. I honestly loving the car. Ike provided me all service…read morehistory and what they serviced as well. Fully transparent, and great customer service! Thank you Ike!

UPDATED REVIEW: I initially gave Regnum Auto Motors in…read moreManassas VA, a 5 star review ... I've left it here so you can see... when I purchased my car, they gave me a Due Bill (on Jan 9, 2026) for a part that needed to be replaced. Initially they said the part would probably be in the following week. Today is March 24th... after multiple attempts on my part to get the promised repair, it's still not fixed. I have contacted the dealership as well as Ike the owner... I began documenting our communications. At this point they are not acknowledging my attempts to reach them. I had problems getting my temporary tags when the permanent tags were not received. I started by interacting with them via phone because they were great when I bought the car... but they didn't follow through on what they said via phone. Now I insist on all communication being in writing. I suggest you do the same. Yes, I was very happy with the purchase process as I stated below, but after they got my money, their aftercare IS HORRIBLE. HORRIBLE. I will NOT recommend them... at all! ORIGINAL REVIEW: I am so very, very pleased with Regnum Auto Motors! I found them on line, found a car perfect for me and they made it happen... very easy process... Ana was amazing. We weren't able to get to the dealership before their posted closing time but they stayed late to accommodate us. Very very impressed with the whole team... the owner gave me his personal cell number and said not to hesitate contacting him if I needed anything.. he did however request I not call at 2am LOL I HIGHLY recommend Regnum! They are a car dealership I will not hesitate to refer friends & family to