Bruce Jett is the owner of this Buy Here Pay Here Dealership, "Mountain Motors", located in…read moreFrederick, Maryland. Mountain Motors & the owner Bruce Jett take advantage of people. He monetizes off of the unfortunate situations of others and sells them vehicles that are salvage title that would not have even passed Maryland Inspection. Like other patrons have previously left in their reviews. He has hired his own personal Maryland Inspector who works there once a week and passes all the illegal cars. My 2006 Toyota Corolla was sold to me around July 2024 with the check engine light on, left and right front apron bent (frame), left front bumper hanging from previous accident, extreme pull to right when drove. I have replaced front tires 8 times, brakes, alternator, and battery 5 times due to electrical miswiring. Exhaust that comes up through holes in floor which is a carbon-monoxide issue to the point it is nauseating. They make no attempt to remedy the situation since notified within 24 hours of purchase not only to Bruce but to Owen who sold the vehicle. I spoke with Bruce Jett directly the morning after(9:00am) purchase of 8:30pm, and was told he did the legal minimal requirement required by law, he would not provide different vehicle, nor return my money. He stated don't bother with a lemon law approach because not a new vehicle. I have been told by a body shop that this salvage vehicle is not safe to drive nor should have been sold with bent frame. Another mechanic shops states that this vehicle should not have even passed inspection and is not legal in Maryland. I also notified Jeanne (finance manager) verbally and by email of the situation. However, even now when I reach out to Jeanne, their financial company representative ,which is located on site. In fact he has three separate businesses listed , yet in one building. The Mountain Motors portion who supposedly sells the cars, Royal Trust the finance Company and his Auto shop with yet another name. that is located at the dealership that Bruce also owns. I tried to trade in on another vehicle yet would not provide pay off amount. I have also reported them to the Better Business Bureau. Please do not trust these people with no parts of an experience that you should be happy and enjoyable. Save yourself from going through what myself and so many other people have/are going through with this dealership. Their Google Reviews and their rating here and on BBB all show this is a repeat thing that is happening to many customers and they need to be stopped.

This scam business sold my 78 year old father a $2k car for $10k. After my father passed…read moreunexpectedly they were notified of such by my mother. Disregarding this info they referred my deceased father's account to collections who called last week opening old wounds for my mother. Trash people trash company.

We bought a used car from salesman Daniel. He was very patient and accommodating as we test drove a…read morefew options. Once we decided, the dealership agreed to repair the couple small blemishes we found, giving us a completely restored gem at a great price. It was obvious that they cared about our satisfaction with the purchase, even though it was not an expensive car. Great experience overall!

Manager kyle was a useless manager. Tells me he will sell me a car and then proceeds to sell it to…read moresomeone else even when I had been first in line for that car. They dont care about their customers. AVOID AT ALL COSTS

Do not trust them at all. Get a second opinion especially for larger dollar repairs they claim you…read moreneed. Also went because my battery kept dying on me having to get it jumped only for them to say it's operating at 12.29V so it's good! Nope it's not! Went to an auto place and they tested the battery as only operating at 1/4 of its power and they said below 12.4 is bad. But not at Kia because they don't want to stand behind warrantying a 1.5year old battery that went bad. I won't be buying a Kia again not getting any service from them.

I've been a loyal Kia owner for over a decade and never had issues until dealing with the Frederick…read moreKia dealership. In 2022, I purchased a brand-new Kia Sorento, and just eight months later the vehicle began having major mechanical problems. Since then, the transmission has been replaced five times. Each repair required my vehicle to stay in the shop for a month or more, which significantly impacted both my personal life and my business. Throughout this entire process, I was dealing with these repeated breakdowns and extended repair periods while pregnant, and later while caring for a newborn, in addition to traveling with two other children. Despite being aware of this, the dealership never once showed empathy, flexibility, or concern for how severely this situation affected my family and day-to-day life. Most recently, while my vehicle was again in the shop, the dealership provided a rental vehicle that also broke down. I was originally told the tow would be covered. Later, I received a text stating I would be responsible for the tow, with the explanation that the rental shut down due to low gas. AAA confirmed this was not the case, and I personally verified the vehicle still showed approximately 20 miles of fuel remaining. When I went to pick up my vehicle, the situation escalated further. I was told my car would not be released unless I paid the fee. While my husband was on speakerphone explaining that a dealership cannot legally withhold a customer's vehicle without a valid, disclosed repair charge, the service representative assisting me, Ado, laughed and walked away while the legality of the situation was being explained. When I was again told I would not receive my vehicle unless I paid, I contacted the police to document the situation. Management later stepped in, acknowledged the fee should not have been applied, and released my vehicle. After I left, the service manager accidentally called me while discussing me and the situation, believing she was speaking with someone else. During that call, she questioned my reaction, despite being fully aware of what had taken place earlier. That call further highlighted the lack of professionalism and accountability throughout this experience. In addition, the primary service advisor I dealt with, Jack, was consistently condescending and dismissive, which only added to an already stressful situation. This dealership's handling of my vehicle and the way I was treated--from service staff to management--was unacceptable. After 14 years of Kia ownership, this dealership has single-handedly destroyed my confidence in the brand. I would never purchase another Kia and strongly advise others to avoid this dealership.

Two confirmed appointments, zero cars--Easterns completely wasted my time. I am extremely…read morefrustrated with the total lack of professionalism and communication at Easterns Automotive Group. I scheduled confirmed appointments to view a specific vehicle on two separate occasions. Both times, I showed up at the dealership only to be told the car was unavailable because they failed to transfer it to the lot in time.What makes this entirely unacceptable is that nobody bothered to call or text me beforehand to warn me the car wasn't there. They let me drive out to their lot twice for absolutely nothing. Easterns heavily promotes their shared inventory system, but they clearly cannot manage their logistics or respect their customers' time. If you do not want your time wasted by terrible communication and phantom inventory, look elsewhere.

I had to pick a star in order to post a comment. They didn't honor their 30 days or 1000 miles…read morewarranty. They were aware of the issues with our vehicle during test driving and every week afterwards for them to tell us after the 30 days that we have a warranty and to get it fix ourselves. Once brought to corporate attention they only gave us half the cost of repair to one of the issues. Let me indicate that the issues with the car wasn't covered under warranty.

this place gets a negative 5 stars, don't ever get a loan from these people, complete rip off. i…read morerepeat do not get a loan, i had a great credit score once before above 720,these people enjoy ruining lives. some how it sounds to good to be true. i was looking for a great loan in 2018 i thought at the time the rates were low but some how these people got me in a 36% loan. do the math $221.00 a month from april 18 to now i should almost be done with this loan, they said i still owe another $4,200. they are doing fraud and they should go to jail for what they are doing

I wish to GOD that I had never taken a loan with this company. I just called to see if my monthly…read morepayments can be reduced because I am having a hard time making the $451. I moved and my expenses went up. The rude guy on the phone told I can start the loan over from the beginning. Like, are you serious?? I just want to be done with these people. DO NOT TAKE A LOAN WITH THEM. Whatever you do. Go to SoFi. OneMainFinancial is a loan shark.

This is the worst Honda place ever, the sales team makes you feel pressured to buy just a piece of…read morecrap on the floor, because they don't want your peace and mind. They just want a sale. The owner needs to learn manners.

Shocked Honda is now Ourisman Honda. They are amazing. They have a brand new play area for…read morechildren to play while you get your car serviced. I highly recommend them.

I used to get my 2013 Ford Escape serviced here cos my older brother is obsessed with Fast N…read moreFurious and the Nissan brand in general so I have always trusted their mechanics. Thanks to Paige I now have a 2021 stick shift versa that I got for an AMAZING deal almost 3 grand under market value with only 77k miles on it and the vehicle had FOUR brand new tires, new brake pads, and was previously owned by a smoker and you wouldn't be able to tell from the smell, just a few little burn holes in the floor and seat but I would never expect a dealership to completely replace the upholstery on a pre-owned vehicle lol Great people, great service, and even greater comradery between the team. This place really makes you feel like you're part of the family.

This was probably my Simplest Dealership visit Ever !! Steven was amazing , he answered all my…read morequestions and didn't pressure me at all. Even the financing with Paige was super painless and comforting. I highly recommend Younger Nissan

Had such an amazing experience at CarMax in Frederick! Everyone was incredibly helpful and made the…read moreentire process seamless from start to finish selling my Volvo for a great price. I had to go straight to the airport from this location, and the team went above and beyond by providing a Lyft and even helping me get my bags to the car. A huge thank you to Sadé Rebelle, who was amazing throughout the whole process, texting updates and helping coordinate everything with the Texas location. Mohammad and the rest of the team were also extremely helpful every step of the way. Truly such a smooth and stress-free experience. Highly recommend!

Very discriminatory had their decision made when I walked through the door rushed me through…read moreinterview talked so negative did not even care about my disability and very dishonest employee had mentioned to me to get the job at Carmax. It's all and who you know so please before you work for a company like this think twice before interviewing.

Bought a car from yesterday and I can't enough good things about the place…read more I walked in (no appointment) and ask Cedrick to see a car I saw on Car Guru. It was the cheapest car they had on the lot and I told him I was paying cash (not financing) so I was the cheapest customer they'd ever see. He still treated me like I was buying a fleet of their most expensive car. Then I Cedrick and Kyle (the financier) showed me the total out the door price. I was floored it was exactly as described on the Car Guru. It was the list price, the mentioned dealer fee, the state tax, and some minor fee that I forgot the name because it was only like $35. That's it though! No hidden this or that! The list price was too good to be true so I expected to fight over BS fees, but there was nothing hidden added. After leaving with the car, driving home my wife tailed me and noticed that I had a brake like bulb that had died. I drove back to the dealership and they replaced the bulb and topped off my gas before I could finish the complementary coffee I was basically chugging before I knew how fast the fix would be.

I bought a used Volvo from a personal seller a few months back and have taken this car to the…read moredealership twice now. The prices they give me are very fair and the service has been top-notch. I never thought I would continue taking a used Volvo to a dealership, but I will definitely continue to use them for my services.