Think twice before buying from this dealer. DO NOT PURCHASE one of their "great value" maintenance…read moreservice plans. I've purchased 5 new Land Rovers over the years. On my latest purchase, I was "sold" the exceptional value of a 3 year pre-paid maintenance plan. After bringing my Defender in for its first service, here is the real story: - 36mo/36,000 mile plan (service provided every 12 months or 12,000 miles): $2,750 - Actual value of services provided based on plan limitations, exclusions (ie the small print): $488.93 x 3 = $1,466.79 Turns out this plan only covers basic lube/oil/filter and 4 wheel alignment REGARDLESS of what is actually prescribed by the manufacturer. Long story short, I paid a premium of $1,265 above and beyond the actual dealer full retail cost. Dealers are known for scams like this but I really didn't expect it from Land Rover Frisco...especially knowing I am a frequent flier Land Rover owner. I blame ownership for the shady practices and being short sighted. This is sleazy and they know it. Perfect way to lose long time customers. Do better!

They (Land Rover Frisco) did a routine maintenance on my car and said it would take an hour and a…read morehalf. It took exactly an hour and a half. Very nice dealership. Then two wonderful men Ben and Matt help me find a problem with my stereo which turned out to be a function on my iPhone. They were terrific. Please give a big shout out to these guys. They made me a very happy customer. Thank you.

Always ready to help me. In person and over the phone ap is super easy Was super helpful when…read moremy spouse passed and took their time figuring my problems out

This is for the new Euless location, at the time of my visits, that location wasn't an option…read more I am also a member of USAA, and chose to join Navy due to the convenience of having a branch that is located in my area. So far, I haven't had any issues and going into the branch, has been pleasant. I will say, the "freeze" option they have for their debit card, I feel, is somewhat pointless. It is great when traveling or if you're wanting to avoid unknown fees, but that's as far as it goes. With USAA, I would freeze my card and that froze all transactions that were trying to be submitted. Navy, it still allows transactions for merchants that you've used your debit cards for. Other than that, I really enjoy Navy!

Called to confirm if they had a car I was looking for in stock today. The salesperson informed me…read moreover the phone that he had two in stock, and was looking at one right now. He even pulled it up to the front for me before I arrived. We test drove, and he listened to my needs and wants for a new car. After deciding to go through with the sale, I was unfortunately unable to work out a deal with finances. Despite our non sale, Terrance was polite, honest, and listened to everything I told him. I would definitely return and buy a car from Terrance in the future. Thank you for a positive experience on a Monday morning. This is the best Honda dealership in north texas.

The salesman was incredibly polite and guided me perfectly through the vehicle selection process…read more However, the manager completely ruined the experience at the end. I brought a pre-approval letter from my own bank and made it very clear I wanted to use it. Instead of respecting my choice, the manager ignored my bank's document and ran their own financing process to push their own loans. Great sales staff, but terrible and disrespectful management. Beware if you bring outside financing.

I bought a 2018 Subaru Outback 4/30/26. I refused the…read morewarranty but the Dealer added in anyway. The next day I protested and a new contract had to be revised by dealer. It was and my dealer sent new contract to Capital One, I've been on the phone with them every day for an hour. They keep pestering me to sign up to their site for new auto account. I refused until they showed correct dollar amount financed. I have been trying to solve this problem since 5/1/26 and they cannot set-up my auto account. User name was rejected, they say they will clear that. Today I got all the way to user name and password but showed my phone number as wrong, which an Agent named Anika, from presidents office noticed but never corrected. Now my first payment is due in 5/12 and they can't correct my phone number for 7 to 12 days ( past my due date). Anika from so called Presidents office gave me her private phone number with Ext. O to directly reach her. It was total B.S.; the number put me through their boiler room of agents who don't speak clear English. Capital One Finance is a Cluster F##ck of incompetent employees and you have to tell the AUTOMATED SYSTEM requesting AGENT several times before you're connected to an agent (never same one) with terrible English. I have a credit card with Capital One for 10 years and have no complaints-very professional. I recommend finding your own finance company and be pre approved before dealing with Capital One before purchasing car. Even though my contract was changed within 24 hours on 5/1/26, the change has not been rectified and when I thought all was resolved, their site shut me out to create account for auto-payments simply because they wrote down wrong phone number. WHAT THE HELL.!!?? They are incompetent CLUSTER F# # K S !!!

a small car loan with high interest. i reckon i do appreciate getting a loan in general…read more unfortunately the amount paid for the car and the amount in interests are almost the same.

Great customer service! Easy to work with and they support Best Buddies! We need more businesses…read morelike CUTX that are customer and community focused!

Its impossible to reach a person on the phone, forcing you to go in person. Then you it had to wait…read morea loooong time to be helped. Have been with them for years, but they've steadily gone downhill and will be looking for another place to take my business.

Recently refinanced a car loan. I registered my account but could not access online with my other…read moreaccounts. I just called and was hung up on four times. Twice by actual representatives. Terrible service.

Always had good service, paid off my car early and received a EPO refund check in the mail however…read morethe post office lost it for a few months and by the time I received it the check was past the 180 days date. Called the 800 number and spoke with a very nice man who was able to arrange for the check to be reissued. Only hard part was getting past the automated system to a live person. Once I did the call was completed in less than 10 minutes and now I am just awaiting the new check to arrive. Yes, I recommend Capital One Auto Financing.

Paige, the manager went out of her way to help us today! All staff were friendly and willing to…read moreassist us with our questions!

This bank and this branch is a really great at customer service They will bend over backwards for…read moreyou as a customer they have great rates on auto loans they're very flexible when you need a little help sometimes and they also have pretty reasonable credit cards if you don't have a spectacular credit score.