Sold my Bronco for a fair price and the transaction was painless. I would recommend this process to anyone with a car to sell. Carvana offer was significantly better than the dealership offer. read more

Wonderful service! Convenient and efficient. We were literally in and out and were provided with a check instantly.

a perfect transaction from the start till the end. It started with a fair estimate and it ended with handover at the scheduled time and location. read more

We had a vehicle that was approaching 17 years old, that we were wanting to sell. We received a purchase quote from CarMax and Carvana; with Carvana's quote being twice that of CarMax. Additionally, we worked with a nice young lady named Monet that was very helpful, kind and even went out of her way to retrieve a garage door opener that we accidentally left in the vehicle. We didn't even think about that garage door opener, we left in the vehicle, until well after the store closed. We called Monet first thing the following morning and by the time we arrived; she had it in hand, ready to return it to us. Well done young lady, keep up the good work! When I need to sell another vehicle in read more

Timely, right price, convenient, personable, and kept informed throughout the process. I would use them again given the opportunity. read more

The entire transaction, from start to finish, was went very smoothly. The gentleman that helped me at the dealership was very knowledgeable and his customer service was top notch. read more

I'm 100% behind Carvana as an experience. I'm on my second vehicle I have purchased from them and I think it's by far the easiest and most hassle-free way to buy a car. That said, this location was a joke. I showed up 30min early for my trade-in appointment and could tell right away we were in trouble. People with appointments hours before mine were still waiting. The 3 agents "working" spent most of their time roaming around looking confused. The vending machine continuously got stuck, and one customer who waited much longer than me didn't even get to take their new car home because it came with a flat tire. It wasn't until an hour after my appointment was supposed to be that I was signing the paperwork. Then it took another 30 minutes for my car just to get out of the dumb machine still acting up followed by another 30 minutes of the agent trying and failing to put the license plates on resulting in me having to stop at a hardware store and do it myself. By the time I could even see the vehicle in person, the sun had gone down so I couldn't even inspect it properly. Sure enough, the next morning I found some damage on the car that was not called out or visible in the pictures, but because I had already left the location, they said my only option was to return the vehicle if I felt it was not acceptable. Super frustrating when shipping is not refundable and I had already driven 300 miles and spent 2 hours at my "15-20 minute" appointment. To be clear, Carvana as a company is fantastic. This experience wasn't a deal breaker, but I will be steering clear of the Frisco location from this point on. If you are anywhere near the DFW area, DO NOT have your vehicle sent to this location. read more

Carvana was an absolute disaster. They promised me repeatedly that the car would be detailed, clean, and ready. I showed up and it looked like a filthy, scratched-up piece of junk. The best part? They were happy to take my down payment and arrange financing, but when I refused the car and demanded a manager, suddenly every manager was "busy." Save yourself the headache. Do not trust their promises, do not hand over your money without inspecting everything, and do not expect anyone to take responsibility when the deal falls apart. One of the worst car-buying experiences I've ever had. read more

Everything! From selling my car, to setting up the pickup time and the driver who showed up on time. There was not one negative thing about doing business with the fine folks at Carvana. My daughter had the same experience a couple of months ago, so I knew Carvana had a great track record. read more

The worst car buying platform, Full of run around people Been talking to, too many people read more

JORDAN!!!!! the best!!!! Thanks for being so patient with me the day I sold my car it was bittersweet and you were so helpful. Thank you again.! read more

I've never had such an amazing experience with trading in a vehicle. No games like you see at the dealerships. It's setup so that your time is valued also unlike dealerships. I can't imagine ever going to a car dealership again after the experience I had with Carvana. read more

Super easy process. Found the car I wanted and had it shipped in, within a week I went to the vending machine and picked it up. Staff was very friendly!! I was in and out within an hour. There were a few people before me but it was a very quick and simple process of signing paperwork and showing insurance and drivers license. I literally drove away right after. read more

Amazing I took my ford expedition to trade on a new vehicle Saturday I was less than satisfied with the offer so I went on the Carvana website answered a few questions and boom got a offer that was $8,000.00 more than the dealer. Made an appointment for 2 hours later went there met with Brea (who was awesome) and in 10 minutes had a check for $26,000.00 BOOM!! Thank you Brea and Carvana. For anyone thinking this is allot of work or difficult, it's not, I'm in my late 60's and it was a breeze!! read more

excellent and efficient with the best price I could find. Great driver. Demand for 85 characters in this review is kind of annoying read more

they did not fix issues the broken third row seat head rest and radio don't work Phillip the delivery driver was awesome read more

I'm writing this as a warning to anyone considering Carvana with a trade-in that has negative equity. I purchased a vehicle from Carvana and financed through my own lender (USAA). I traded in a vehicle that was upside down, with the negative equity rolled into the transaction -- which I fully understood and accepted at the time of purchase. However, shortly after delivery, the vehicle exhibited a material mechanical defect that was not disclosed. I immediately notified Carvana and requested a return within their return window, which Carvana agreed to. Here is where the process completely broke down: Although the vehicle was returned, Carvana had already paid off my prior lender as part of the trade-in. Carvana is now attempting to leave me responsible for approximately $8,000 in unsecured negative equity for a vehicle I no longer own -- despite the return being caused by an undisclosed defect. Front-line representatives repeatedly fell back on "as-is" language, despite Carvana advertising a return policy and limited warranty that clearly contemplate defects. Requests for a full financial unwind and executive-level review were met with resistance and circular arguments, even after escalation. To be clear: I am not disputing that negative equity existed. I am disputing being left with unsecured debt after a transaction that was rescinded due to a vehicle not as described. Carvana's return process is marketed as simple and consumer-friendly, but that promise does not hold up when a trade-in with negative equity is involved. Customers are not adequately warned that returning a defective vehicle can still leave them with thousands of dollars of debt and no car. I am currently awaiting executive resolution. Until this is resolved, I cannot recommend Carvana to anyone trading in a vehicle with an existing loan. read more

We were trading in a 14-year-old Mercedes on a new Tesla and the dealership offered us $9,000. We didn't want to hassle with selling it on the open market so we thought we'd try Carvana for the first time. After emailing in the data along with a couple of pictures, they offered us $11,400 on the spot. We filled out the forms online and easily booked a pickup time at our home because we didn't want to mess around with delivering it to the location that was about 30 miles away, and of course, we would have had to follow one another after dropping it off. Instead, they merely deducted $90 from our proceeds and we were done. We just had them mail us a check and all was well. read more

They are honestly the best. They paid a very generous price for the car. The scheduling was really easy. The was extremely easy. Would highly recommend. read more

This was the easiest transaction! I was very satisfied with my offer and how easy everything was. I chose to go to the dealership and I was in and out in 7 minutes! read more

Easiest car I've ever sold. Priced online the night before, Carvana offered significantly more than others. 15 min inspection and drop off. 100% recommend! read more

Within 2 weeks of getting my vehicle, I had to get all 4 tires replaced and have an alignment. When I called Silverrock/carvana about covering this, they replied with no, you're past the 7 days warranty. Another $1000, out of pocket. They messed up my down payment, so now I have a higher monthly payment. They're resolution for that was make a payment towards the principal. That's not the point I put down a larger down payment to have a lower monthly payment read more

Carvana Dallas - Car Dealers Near Me - Frisco, Texas

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I just purchased a $27K BMW 7 Series from Carvana, and the experience has been a complete letdown. The online listing mentioned a few minor scratches, which I was totally fine with -- it's a used car, I expected that. What I didn't expect was a completely botched paint job on the door handle that looked like it was spray painted with a can from Rona. The color didn't match at all, and there was overspray on the rubber door seal, rear door, and even inside the car on the trim. This wasn't some small flaw -- it was sloppy and completely unprofessional. Worse, there was a black interior panel so worn it had a gouge over 1/4" deep showing the yellow plastic underneath -- and this car only has 50K miles. None of these issues were disclosed in the listing. They listed a few scratches, but left out the most obvious and embarrassing flaws. When I brought it up at pickup, I was basically brushed off. The staff acted like I was being difficult. They told me I could return the car if I didn't like it and that they "can't show every defect" online because of photo limits. No apology, no real concern -- just a cold handoff like I was picking up fast food, not a luxury vehicle. What made it worse? Before pickup, I reached out to support via chat and was told I could submit up to 3 cosmetic issues after delivery and they'd address them. I submitted the maximum -- including the overspray and worn panel -- and immediately got an email saying it was "normal wear and tear." Normal?? On a BMW 7 Series?? Since when is rattle-can paint with no prep or tape job considered normal? I just moved to a new area and urgently needed a car, so returning it wasn't really an option. I didn't want to take another credit hit by canceling and going elsewhere. Now I'm stuck putting $3,000+ into fixing something that never should've been my problem. Bottom line: this experience was embarrassing and frustrating. I will never buy from Carvana again, and I'll be telling everyone I know to steer clear. You're way better off going through a certified pre-owned program where this kind of thing would've been caught and handled properly. read more

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Great job very fast very easy very professional Plus you get paid right on the spot I love using carvana for the second time read more

drop off of car was great but not providing car facts or servicing the car before delivering is not okay.

We purchased a new Jeep Wrangler from Carvana as they now have a dealership to sell new cars. Price was the best I could find in the area and the process was as simple as it could be. No haggling, no spending hours at the dealership, no hidden dealer fees or pricing tricks, no fake ads for cars no longer available ... just an easy online transaction and exceptional delivery. Such a pleasant transaction and process, I don't think I'll go back to spending hours doing the traditional back and forth with other dealers. read more

Carvana Dallas - 2026 Jeep Wrangler - Brand new from Carvana - Car Dealers Near Me - Frisco, Texas

They put the wrong license plate on the car. This cost me THOUSANDS of dollars on NTTA and HOURS going to NTTA and DMV to fix the issue. Of course I had to pay for the mistakes of their employees. I called carvana many times in attempt to get ahold of someone and was not able to receive assistance. read more

BUYER BEWARE - frustration by design Purchased a lovely EV on Carvana, and I would buy the car again, but never again from Carvana. The purchase itself was fine. I had it shipped to one of their car machines because they were going to charge me over $400 additional for home delivery, which wasn't mentioned until one of the final screens. That was fine too, I guess, but worth mentioning. Scheduled the pickup, then they had to postpone due to "state regulatory issues". OK. Scheduled second pickup. They tried to postpone AGAIN due to "nails in the tires". When I told them it meant they'd need to deliver the car to me, they miraculously got it fixed and kept the appointment. At the appointment, they hand over the car: 1. discharged (thank god it has a range extender) and told me it was charged because it said "battery range" on it 2. with the right front and right rear tires swapped (they are different sizes - that's a safety issue) 3. with a faulty 12V battery (that supposedly passed their "150 point inspection") 4. with multiple significant cosmetic issues not documented that were far worse than the items that were documented. 5. without the inflation kit for the run-flat tires A post-purchase inspection revealed the battery and tire issues. To its credit, Carvana made right the inflation kit straight away, and mostly authorized the work on three cosmetic items.(one of the issues affected two doors but they only authorized one) without much headache. The positives end there, because navigating Carvana's system (through SilverRock, but authorized by Carvana) is a nightmare. Moreover: They refused to reimburse the tire issue stating: "Hey Jose, At this time it has been determined there will be no further compensation based on what has already been provided and the repairs that have been completed successfully as well. Thank you, Customer Advocate Team" They referred me to three different places for the battery issue. One to confirm and actually file the SilverRock claim (important note), second referral for a place that doesn't even do 12v batteries, then a third place 15 miles away that took 4 days (including a SilverRock RE-authorization that took almost an entire day on its own) to replace a car battery. So that means that I spent almost the entire 7-day return period WITHOUT the car, unable to determine whether I even truly wanted the car, and unable to determine if there was anything ELSE wrong with it mechanically. Calling Carvana "Advocates" frequently ended up with "Call SilverRock" and calls to SilverRock ending with "we're a claims processor; we cannot handle that - only Carvana can." My advice: if you're going to buy one of their cars, make it a local car to minimize your exposure during the 7-day return period, because in my experience, they'd rather have you return it than actually help make it right. Don't spend a dime on your own repairs during the first two weeks (zero deductible period). But beware that filing a mechanical claim does not mean it's filed. IT IS NOT FILED UNTIL THEIR MECHANIC FILES IT ON YOUR BEHALF. Be prepared that if something is wrong, that you will have to drive far away to have it repaired. Be prepared to not have the car for days, mired in red tape. Take quick and decisive action on your own behalf if anything goes wrong while you still have the leverage of returning the car. They will not admit having made a mistake at any point, nor take responsibility for the mess they've made and the frustration they cause. read more

Great service. Easy process. Fair pricing. Would definitely sell a car through them again

Unprofessional business practices. The service department apparently doesn't understand how to fix certain issues. The GM doesn't understand "making it right" when the line is drawn. When the dealership was Park Cities, the service department couldn't fix the issue either, and in fact, made the issue worse. Carvana bought the business knowing they'd have issues... and won't make it right. read more

These a**holes charged my card for a down payment with out an approval and want me to wait 10-15days to get my money back, this should be criminal!! It's literally theft. Why take my money before approving the loan anyways nobody else in the industry does this. If anyone else has been thru this contact Texas attorney general and file a complaint if you are not in Texas contact your states AG. read more

My husband and I have used Carvana several times over the years and always had a great experience/vehicle until now. They advertise selling cars with cosmetic damage for lower prices, but this last experience several functional components of each vehicle were not working or in poor condition. Car 1. Interior handle for the trunk was completely broken, sent back for something in better condition. Car 2. Needed a transmission and our mechanic could never get them on the phone to start the claim. Car 3. An hour past delivery time I get a call that it will now be delivered 9 days from then, due to them breaking the mirror off in the delivery process. All while I'm stuck with a car that isn't safe to drive and still having to carry insurance on. I get the new car and the 3rd row both seats are broken, one latch operates but is coming unattached - the other side doesn't fold down at all. The middle console is broken. Pieces of the interior came off into the street from the front floor board/door closing area. The rear passenger door speakers don't work and the window motor sounds like it's on its last leg.. but at least the transmission is working. We traded car 2 for car 3 due to it being the same exact car and mileage as Car 2 and it would be delivered sooner than we could seemingly get the transmission fixed. Unfortunately on car 3 you are locked in and can not send it back. I've never had an experience until this one where we had to use the 7 day return situation- let alone using it to the maximum benefit. We loved Carvana for the convenience and quality - but it seems their standards of what they offer have decreased since we last shopped them. Carvana should definitely be a last resort option if you can't get approved elsewhere. read more

Carvana Dallas - Car Dealers Near Me - Frisco, Texas

Easier than buying a new cell phone. I had some minor issues and customer service was fantastic. Everyone I spoke with start to finish was so helpful. read more

Excellent. Ease of doing business. User friendly online experience. Quick and fair response. Very minimal paper work. Pick up was prompt and friendly. Payment quick in one day after initiation as per bank rules. I was very happy with my deal. read more

Outstanding transaction. Had my truck picked up and it all went without a problem Five star service- And they gave me $3k more than all other on line offers and $7k more than the dealership read more

Everything went well. Setting up the appointment and filling in the information. The entire process went smoothly.

I was very impressed with Carvana's business model execution. I can't think of anything I would change from the sale process to the closing. amazing! read more

Beware of buying a car from this company. Our post purchase experience was substantially disappointing because the car we purchased happen to have a recall notice with NHTSA. We were also forced to purchase a short term warranty from a company called Silver Rock. Neither company is standing up to their obligations regarding this recall and have done nothing but point fingers. This is only a concern because the recall element is a safety issue related to the charging system and to correct the problem we now are faced to fund the purchase of the part on our own. After three weeks of calls and discussions with Carvana and Silver Rock neither will back their product or service. In my opinion if a human being was involved in this purchase we would not have this issue. I will never buy from this place again. read more

The delivery process was impressively fast and efficient! However, I'm giving 3 stars because the car was delivered with only one key. Volvo requires all original keys to register the vehicle under my name for the remaining warranties and other benefits. When I contacted Carvana about this, I was informed that providing additional keys was not their responsibility. Unfortunately, this left me disappointed with the customer service experience. Ultimately, I had to pay an additional $400 plus to resolve the issue, which was quite frustrating. read more

Carvana Dallas - Car Dealers Near Me - Frisco, Texas

Used Carvana to sell my vehicle, their offer was considerably more than some of the other local places and their process was very easy and seamless. Would absolutely recommend Carvana when selling a car. I can't speak to purchasing a car from them. read more