Quick and easy! In and out in less than an hour with a good car and a good price. Michael was great!read more

Purchased a car from Carrick's autos and immediately found problems with the cars suspension which…read moreis a safety concern. I made them aware of the problem and they promised to fix the issue. I even drove across town to take it to their mechanic to confirm the problem. They then said they would order the parts and give me a call back to schedule the repairs. Two weeks went by and no call. I called several times, asked to speak to the general manager and the parts guy, and no response. Its been well over a month and I've been ghosted by these guys. Stay away from this dealership. If I could give 0 stars, I would.

I usually don't leave reviews, but the experience at eCarOne definitely changed how I viewed buying…read morea car. After a bit of hunting around last April, I found a listing on eCarOne's website for a 2022 Model S Palladium, fully loaded with lifetime FSD, as well as a very rare build spec. I decided to give them a shot, and was definitely not left disappointed. I can honestly say this was one of the easiest car-buying experiences I've had, especially making the switch from a Yukon Denali over to a Model S (very uncommon, no?). eCarOne guaranteed to match the trade-in offer of CarMax BEFORE they appraised my trade-in, and furthermore completely matched CarMax's offer (a very generous one, by the way) with no questions asked. The sales department, and my sales representative, Adam, were fantastic to work with from start to finish--professional, completely straightforward, and negotiable. As always, there may be some add-ons, but after some negotiations, eCarOne willingly lowered their non-haggle price just to ensure a smooth and easy sale! (Plus they gave a few extra add-ons included with the price!) Where eCarOne's experience really started to shine, though, was after purchasing. Most places usually leave you with whatever problems the car has. eCarOne did the exact opposite: I noticed the 3rd brake light had started to go out, amidst a couple of other minor issues. eCarOne fully covered the cost of my repairs AFTER I had purchased the vehicle, a bill of $2.4k if I had paid out of pocket. Furthermore, any inconveniences caused by this repair were also covered by their team. I am beyond astonished and impressed at this level of customer service. A few months later and the car is absolutely perfect! If you're looking for a dealership that actually respects your time and their customers, I highly recommend and urge you to look at eCarOne, the sales department, and most importantly Adam and the manager, Michael, for standing behind their cars to the fullest extent. I would absolutely buy from them again, and highly recommend checking their cars out!

I recently purchased a vehicle from this dealership and the entire experience was seamless and…read moreexcellent. Kim assisted me throughout the process, and she was outstanding, and very helpful, personable, and truly professional. The whole staff demonstrated courtesy and efficiency, working together smoothly to ensure everything was handled well. I highly recommend this dealership, and especially Kim. Ash was also very kind, courteous, and helpful.

I know the manager of this business very well and he is incredibly well versed in automobiles and…read morehe has a heart of gold. He is not the type to scam anyone. He has personally helped me with my car in the past and I am so grateful to him.

Please take this for what it's worth, since every experience is different…read more 1/21 about 9am I call to confirm car is still available, Andre confirms that it is, so my wife and I make our way to the dealership about an hour away. We enter the building and I find Andre in the back office and wave at him. He makes his way towards us and we walk out to the garage to look at the BMW M235i. He starts the car and back up as my wife and I are looking at the car. Very first thing I noticed is that it is missing the tow hook cover, so I asked "will they be replacing that?" He assured me they had the piece or else they would order it. Now onto the 2nd thing, I see it has 1/4 tank of fuel, so I ask "will you fill it up if we buy the car?" Andres response was "oh yea definitely that's what we do" [remember this]. 3rd thing noticed there is no floor mats in this car, didn't get a chance to ask about it because he was texting on his phone and he sent us on our way for a test drive, but even before leaving for the test drive I see that it has mixed sets of tires, I wanted to check because it was raining and wanted to make sure it was safe to drive. We go on the test drive and the car drives well. We come back to the dealership and enter Andre's office to discuss the car. Ask him to send me carfax in the car which he obliged and it all checked out. I asked him a couple questions about the car to where he had no clue about details or the information I was looking for, but almost sounded like he was yupping me not quite paying attention because his face was on his phone texting the whole time. So he brings in a buyers sheet. My wife and I are looking over the buyer sheet and we see that the OTD price is $25000ish dollars. I start questioning why it's so much and instead of being able to explain anything Andre goes and gets his finance manager to come talk to us (at this point Andre looks a bit annoyed), so finance manger comes in and we start talking about cost and monthly payments. I explain that I need my monthly payments to be under $400/mo, not $490, not $401 not $407. But under $400 specifically because my son would be the one paying the monthly note on this car. He says he can't do anything to help with that, but then I point out why is there a fee for $1450. They called it a reconditioning fee, so I ask "what is all included in a reconditioning fee?", he gave the speal of we do a 120pt inspection, wash the car, and shine up the engine bay. I responded with "I'm not paying that", he gave me the face of utter disgust and responded with "every dealership has a reconditioning fee" to which I replied "absolutely not because I was also working with another dealership in Fort Worth where my price OTD was $21,000". I also explain to them that if they were truly reconditioning the car, that it would have matching tires, tow hook cover, matching brakes, and etc. So he goes back and removes the reconditioned fee, so we continuing discussing the price, they keep wanting more money to put down but I explained that I don't have more to put down and that I feel the gap insurance was too expensive, to which I was correct. So we ended up Walking away from the deal, not because we couldn't come to terms but my wife and I simply just did not like the smug attitude from both Andre and his finance manager. So we were back to square one again, but my son really wanted the car that Andre had and so I called to make a deposit on it, so that we could go the next day to purchase the car. Andre went ahead and took my deposit but did not inform me it was non refundable until it was emailed to me (poor communication). Come back next day and complete the deal, but to my surprise Andre refused to fill up the tank as promised and said his finance manager said NO!!! Because we refused to pay the reconditioning fee, to which Andre lied and said he told me about it when I first walked in to look at the car, said he could bring up the cameras (but never did when I asked him too). Finance manager never came back to congratulate or shake hands which I found odd. Throughout the whole process Andre did not offer any refreshments to my wife, while we watched his coworker offer it to the other customers there. He was too busy texting and taking phone calls to care about his customers.

I financed a vehicle through Capital One via Modern Auto Sales, and it's been a nightmare. The…read moredealership committed fraud by misrepresenting the car's history and demanding $434 in undisclosed fees. They are the subject of an active criminal investigation by the Hollywood Police Department for theft and extortion. Despite providing Capital One with a signed contract showing "N/A" for these fees and a police report, they told me to "work directly with the dealership", the same dealership under criminal investigation. Capital One is protecting a fraudster and ignoring their own legal liability. DO NOT trust Capital One or the dealerships they recommend. Get an independent inspection and verify all costs in writing before signing anything.

Recently refinanced a car loan. I registered my account but could not access online with my other…read moreaccounts. I just called and was hung up on four times. Twice by actual representatives. Terrible service.

Chase Verner…read more educated in BMW vehicles and lore; efficient, and accommodating. seemless transaction you expect Sewell to deiver a high quality experience and that is what you receive

Review posted by Jeff on Melissa's account:…read more On Friday February 13th, my wife and I visited Sewell BWM of Plano to test drive a BWM X3 and X5 to see which would fit us better. She is recovering from stage 3 breast cancer and we wanted to get her a vehicle she's been dreaming of as a gift for going through chemo and radiation over the past year. It was around 1830 so it was starting to get dusky out, but still had about 1.5 hours until closing. Several cars outside were unlocked but inside the showroom all the SUV's were locked, Go figure! On top of that, we completely walked around inside for 45 minutes (whilst stopping to look at the interior wood trim/carpet/leather samples) and outside but couldn't get anyone to acknowledge our existence. My wife was wearing a slouchy beanie cancer cap since her hair was recovering from being bald....so I don't know if no one thought a sick person should be buying or leasing a BMW. Not a Manager, not a salesperson, not even the lady at the courtesy desk. But yet we saw 4 salespeople talking to a customer & helping transfer items from a trade to new BMW. FOUR! She was hoping to get a female salesperson but not even the two ladies we saw greeted or acknowledged her. It gives me pause to think no one wanted to acknowledge my lady who's gone through Hades the past year who is treating herself for beating and surviving stage 3 cancer. Sickening and appalling, actually! We haven't bought or leased another vehicle yet since she's deciding whether to lease or buy, but it completely turned her off of BWM and all Sewell dealerships period. Which means no Lexus, no Cadillac, no Audi, and no BWM. Thankfully, the Park Place and Crest and other dealerships exist; even if I have to drive to Dallas or Fort Worth or Grapevine. Their slogan should be "I Drive a Stool" because that's the service you'll get if the Ladies look less than healthy and wealthy. I see why a recent review calls the dealership personnel "cocky and arrogant" after a muti-million dollar expansion....because I can imagine how follow-ups and maintenance would be, even on a lease. Jeff

I like coming to this Navy Federal Credit union. First it's close to home. Second the staff there…read moreare friendly and helpful.today I was in for a cashiers check and I was helped right away. I like that I earn on my checking account, so the value is great

I have been a member for 28 years, and somewhere along the way NFCU forgot who they actually serve…read more NFCU no longer operates like a credit union... they have now taken on the role of being just another bank. The system may call us member, but to the employees... we are just another customer. NFCU is no longer exclusive... where being a member is what is expected. NAVY FEDERAL... not Armed Forces. I digress... as I stated 28 years, and because of a check deposited (based on my knowledge) from a legit business, I have not been able to use mobile deposit in 4 years. I jumped through EVERY hoop that was put in front of me, and still cannot. So, now this is just another complaint added to the many about NFCU especially when it comes to non-White member (I SAID IT). NFCU can keep the $5 that keeps the account open. I will do business with American Express Credit Union... who also offer better rates all around. People, take this seriously, or NFCU will continue acting like BOA, Wells, and Chase... instead of being the credit union we thought they were. Oh, and I feel this must be said... nothing is more condescending when writing a review than getting a "cookie cutter" response to the issue being stated. If NFCU, genuinely gave a shit about their "members", 1) These complaints wouldn't be her and 2) They would actually provide a real genuine apology and for those that matter a legitimate contact number to personnel capable of resolving the issue. No one, and I mean NO ONE submitting a negative reviews cares about NFCU's social media crap... especially as a response. This is business and people's lives being affected. I am so mad at the review responses that I just turned 2 star to a 1 star.

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

Sold me a lemon,haven't even had the car a full year and i'm already having engine problems..no…read morewonder the guy was edgar to sell me the car...never again

They pushed the warranty so many times even though I told them I didn't want it. They told me some…read moreappearance warranty was mandatory for all cars even though it says "accepted warranty".Then when I told them I wanted to do 48 months instead of 72 months they told me that my interest rates would increase. We left then but the manager called me and magically the rate went down. Not to mention they don't take outside financing, but when I called my credit union afterwards they told me it's just a lie they say to make more money and I got it refinanced in a month.They told me I have to wait 3 months to refinance go go, bro Then when everything was said and done they gave me the car with the gas almost empty I asked why they don't fill it up and he told me it's standard to only fill it up 5 gallons even though my cousin and uncle has previously bought from them and they filled up his tank.

My sales rep Mo and Finance guy Chris were seriously the best. I've been to 4 different dealerships…read moreand have never gotten to speak with the person running the numbers the way that Chris came and explained everything to me. They were willing to actually work with me on getting the price down as much as systemically possible. All while calming me down from frustrations with the appraiser. Granted we were there for a few hours but we were making a huge purchase so I was ok with it by the time we left with keys in hand. They really deserve 5 stars here, but I selected 4 so for 1 you know this isnt some bot writing the review, and 2 the appraiser here is an asshole. Don't know they guys name and didn't care after the way he acted the way he did when I questioned the low bid on my vehicle. He said there was hail damage on it and there obviously wasn't. I took the sales rep and manager there to show them. Regardless we left happy. Long story short the wife is loving the new vehicle and I couldn't have asked for a better team than Mo and Chris. I'll definitely be referring friends here because of those 2.