Always extremely helpful when you have a question. And love that they are in our high school to…read morehelp the kids build a good relationship with a bank and learn how to save money.

From the owner: We believe that wherever you are in life, you deserve the best possible tools and resources to…read moremanage your finances. That's what we provide. We also believe that the money you entrust us with should be invested right here, in the community where we all live and work. And that's what we do. Because Good Neighbors isn't just what we're called-- it's who we are.

All tellers and associate are friendly and make banking easy A+ in my book. Need more bank like…read morethis.

The upper management made an ABRUPT decision to just stop allowing us to use courtesy pay which…read morewe've had available to us for years. The staff provided NO NOTIFICATION TO US, we in turn had already used the courtesy fee to pay for our two utility bills to avoid a shut off. Meanwhile the upper mgmt was very aware of my husband's severe work related injury, which has left him with impaired mobility & unable to drive or work again. They stopped the courtesy pay without any notification causing us accrue more fees as the payments bounced.

3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they…read morehave. This is a fairly large size for a bank these days. We have a couple of tellers and a couple of bankers. There is atm machine. Parking is very minimal, but it is a private lot.

A short stop at Chase bank to retrieve a few dollars. Easy and quick service inside…read more Shared parking lot.

Poor customer service, poor accounting on car loans also will not rectify a situation when they are…read morewrong even with proof I have taken screen shots or pictures of evetry payment I have made and sent them in for proof also canceled checks for proof of payment ,and still will not rectify the situation!!! A customer service representative of the bank told me to make sure to screen shot or take a picture of every payment I make with five star . Unfortunately he is no longer there , he was awesome!!! Know wonder a person got away with stealing 10 million dollars (yep folks true fact ) i have new worked with such a awful institution terrible bank to do business with. I WILL BE REPORTING THEM TO THE ATTORNEY GENERAL FOR UNETHICAL BUSINESS PRACTICES

The absolute worst with car loans. Claims that I was behind in payments. Apparently, the only…read moreperson in the entire bank that I can speak to in order to resolve the issue is some lady name Josie. I have called 3 times a day for 3 months. When I call the main number no one would be willing to help. She finally picks up the phone and is the most unprofessional and unpleasant person I have ever spoke to. Luckily I keep all my receipts and save all my emails. If you read the other reviews people have said the same thing. The number that comes up to the reply is the same general numbers. Absolute worst.

I have been using Northwest for a good number of years now, and this branch in particular more in…read morethe last year. I have had nothing but a good experience whether in the office or the drive-through window. I can recommend them as a good place to do your banking.

Every time I come here there's a short wait time in the staff is friendly and extremely helpful…read more They set up a business account for me with ease and are helpful and know what they're doing. I have had a great experience and will continue to go to this branch!

Firstly I would like to start by saying I am not a Greater Niagara federal credit Union member. I…read moredo not bank with them but after my 2023 tax return refund was accidentally deposited to their Branch I know now of the Banks existence. While filing taxes the last 2 digits of my banks routing number was incorrect. Niagara Choice federal credit Union being the correct bank it was suppose to deposit to but with 2 wrong digits it was sent to Greater Niagara bank. My tax return was said to deposit on Feb 16 & Feb 22 in total amount combined $6,000. At date said no deposits were made to my bank acct. Irs stated money had been infact deposited so I went over my paperwork realized the error right away. Figuring out which bank the wrongfully entered routing number belonged to being Greater Niagara. Now I've called this bank both locations even stopped in person to the banks location on military road in Niagara falls they all stated my tax return was not there they never received it. In fact if they had it wouldn't of gone thru because my acct # entered was correct and with having 5 digit account number long beginning 158 it doesn't exist there let's not forget my Name Alexis Jaehn is not a member there. So no name match no bank account # match only the routing number. Now this being my error to begin with I put blame on myself but what really tickles me is I've spoken to the bank first week of March in person and by phone with no result. Now here we are in Aug 6 months later I call greater bank again and said look I've did foot work waited 120 days for investigation I've t down the tax refund processing line it all leads to your Bank. If you guys don't infact have my tax return then I want the trace # you guys either sent it back because I have trace number for both federal & state refund was sent to you. Now only now they have admitted to holding my tax return & kicked it back to the tax preparation. It only took 6 months for the bank denied multiple times they didn't have my return. I was not given an apology I was only told by bank teller to not make my mistake again. Which is just ignorant because people do make mistakes but I called you multiple times informing your Bank of my mistake you shunned me away. It being obvious your Banking system or employees which ever also makes errors because I'm living proof of it. I appreciate all the support & help your bank has given me which was none. I forcefully fixed it myself. Thank you guys! This would of never happened at Niagara Choice federal credit Union because they would of actually taken my seriously and investigated my allegations.. Now my refund is finally being mailed hopefully I'll get them in the next 2 weeks which is the middle of Aug 2024. If you took the time to read my complaint thank you. In case you didn't catch my name above again it's Alexis Jaehn not your member & never will be.

My whole family have been members here for 15 years, since they absorbed my previous company's…read morecredit union when the plant closed. The interest rates you receive on a shares account and on CD's are better than you get from a bank. We recently took out a new car loan there also. It pleases me to tell the car dealers that we can get a better rate here than they are willing to give. The loan officer was extremely helpful and friendly. I have not had a checking account here, just savings, CD's, and loans.