The best people and service. They truly care about the customer. I've purchased tires and had repair work performed here. Everything was done perfectly. They kept me informed and thoroughly tested the repairs. I've sent other folks here, and they were impressed with the professionalism and courtesy. I won't take my car anywhere else. read more

Well, let's see... I first took a motorhome to Hillmans for a "pre-purchase" inspection that was apparently never done, as when I had to remove the engine cover weeks later, there was an animal next, obviously old, on top of the engine block. Hillmans told me the unit was in good shape. 2 weeks later, returning from our second camping trip (local, thank goodness), we overheated. Since I had already scheduled service for a generator that kept stalling and a refrigerator that didn't get cold (thanks for the "pre-purchase inspection...), I added that to the list. After two days, I called for an update and was told the radiator needed to be replaced. Three days after that, I cancelled my scheduled camping trip due to not having a motorhome to go in. I was told the new radiator was $1500.00 but they could send the old one out for a re-core. A week after than, I again called for an update and they claimed to have not heard from the radiator shop but my generator had been repaired and the refrigerator was cold. I expressed my displeasure that Hillman had not called me and that I had to keep calling for updates. Long story short, they never called me until I called complaining and, after two weeks, I had a new radiator and a refrigerator that still wasn't cooling. The generator was untested. Ricky at Hillman told me he'd price a new reefer and get back to me. Still waiting for that call. Meanwhile, the motorhome has been leaking transmission fluid in my driveway and any other place the unit has been, the generator continues to stall and I finally got the reefer working myself. The motorhome is now at another shop, and the first question I got was "who put this radiator in? All the transmission lines are cross threaded and leaking". I paid Hillman $3,000.00 for all this work and the only thing I got was excuses and a poorly installed radiator. Lesson learned.... 10/8 - Update from the shop fixing what HIllman didn't: ""Good evening Bob, just letting you know I literally just closed the hood on your RV & it's all set for pickup tomorrow....Please give me an idea when you're going to come by and pick it up.... We will talk then about going after the place that did this terrible butcher job." and "but we definitely need to get your money back from those hacks." read more

They had my truck for over 3 weeks and never did any work on it. Not one call to notify me that they weren't going to work on it either. All I got was an eventual "sorry your relationship with us has started this way". read more

Remember customer service? HIllman Automotive does. It's how they operate. Their work is impeccable! My red metallic Ford Edge was repaired there after a collision. The paint job is perfect - even in bright sunlight you cannot tell the difference between factory paint and the job Hillman did! This is an honest, hardworking small business and I heartily recommend it. read more

This is the most honest automotive repair shop I have ever been to. Before I ever went to this shop, I was having a real noise problem with my car and the dealer was in Amherst. I didn't think the car would make it that far and was passing Hillman's and decided to stop there. They took my car in right away and shortly a mechanic told me the car was still in warranty and to take it to the dealer. I expressed my doubt the car would be able to go that far and he assured me it would. I did get to the dealer and they refused to look at my car without an appointment. I told them I would never buy another car from them if they couldn't take care of a twice buying customer in an emergency. Then they took it in. I never went back to that dealer again and have been going to Hillman's ever since. I recently got a new car and it will be serviced at Hillman's, not the dealer. read more

Friendly and worked with us in our difficult situation. Got the cat back and back on the road

These guys know what they are doing. They are efficient, skilled honest and competitively priced. What more could you want? I brought my jeep in because it was making a horrible rattling noise. It could've been anything and I would've believed whatever I was told. They tightened something up and didn't even charge me. Hillmans seems to know exactly what the problem is without intensive diagnostics. For repair that I've had done was done correctly without any need for a return. The facility is clean in the waiting room is like a hotel lobby. Enjoy snacks coffee and free Wi-Fi. Or watch their flat screen TV. If you need a ride to work you're more than willing to accommodate and pick you up later too. I would highly recommend Hillman's for all your automotive needs read more

HILLMAN AUTOMOTIVE - Auto Repair Near Me - Lockport, New York

I had a great mechanic. He was honest, cheap and did great work. He trained his son to work on the cars and slowly let him take over. His son was dishonest, cheap(until he kept adding on things that needed to be done) and didn't do great work.... I stopped going and Hillman was my replacement. I found them by using my AAA app, whcich in turn means they are a AAA certified shop. I went in an told them about some of the horror stories I was having and to be honest the guy at the counter put me at ease. He said they would make suggestions on occasion, but never gouge. He said they price their work in a way that the mechanics get a good wage and that relieves the pressure that some other shops might feel to sell you "one more thing". My wife and I have been going for a while now and this is my final thought... They are honest and do great work. They are fairly priced, but more than my last mechanic. I will gladly pay a little extra for the piece of mind I get coming here. read more

I am very pleased with Hillman's Automotive. They are professional, prompt and very respectful. There was no pressure and I didn't feel rushed. They work quickly and provide OUTSTANDING service. I am confident when my mother goes there by herself. Deni A. is very attentive to customer's needs. I enthusiastically recommend Hillman's Automotive. read more

I have only been here once so far, but was pleased and relieved by the proffesionalism and quality of the buissness. Clearly a group of honest and hard working people. Very clean and comfortable waiting area. tv, wi-fi, shuttle service. Also very freindly, polite and respectful to costumers. I highly recommend this place. read more

Excellent service from professional staff and the wait time was minimal. I've found a new auto shop! #customerforlife

The only automotive repair shop I will take my vehicles.I do a lot of my own auto repairs but when I'm pressed for time,Hillmans get a call.Excellent service ,outstanding mechanics ,fair pricing on labor and parts,Honesty and Integrity and they Guarantee their work.Trust this post you will not be disappointed with their work. read more

If you want fair prices and good people that know their stuff get your auto fixed here!