I had a great experience at the Torrance branch of Arrowhead Credit Union on 3/14/26 around 9am…read more Unfortunately I didn't catch the representative's name, but she was incredibly helpful and thoughtful throughout the entire visit. She took the time to answer all of my questions clearly and made sure I understood everything before I left. I never felt rushed, and she was patient, professional, and genuinely kind. Customer service like that really makes a difference. Thank you for the excellent support--it was truly appreciated! God bless you, Cedric

All the tellers at this branch are remarkable! Very friendly, knowledgeable and helpful! Makes…read morebanking with them easy and stress free!!

Very respectful professional and courteous knowledgeable about financial services calm and caring…read moreand educated on investments

I have been consistently disappointed by the level of unprofessionalism displayed by the employees…read moreat this branch. Frankly, the only person who seems to grasp how to "get the job done" is Andy, the branch manager. Other than him, every employee I've dealt with has been utterly subpar. My experience with an employee named Braca was particularly frustrating and highlighted the incompetence here. I ordered a business debit card on 11/14. Braca assured me it would take approximately two weeks to arrive, stating that this was the fastest way to have it shipped to the branch. I accepted this, thinking a two-week wait was manageable. Since then, I have checked on the card twice because it failed to arrive. Now, over a month later, today is 12/15, and the card still has not been received. Why? Because they shipped it to the WRONG ADDRESS! This is completely unacceptable for a financial institution. This entire process has been a month-long debacle thanks to basic errors and lack of follow-through. Please, please, please, save yourself the headache and DO NOT go to this branch. Unless you only deal with Andy, expect disappointment and significant delays due to simple mistakes made by the rest of the staff, especially Braca.

Customer service is great always treated well.... The atm machine on the other hand, horrible!!!…read moreThis location and the Hawthorne location the absolute worst! They have enough to upgrade them to use virtual cards for 1 and they are like the ice cream machine at McDonald.... Never work.... It's not good as a customer it waste out time gas and patience... absolutely hate the after hour way of depositing or withdrawing money, you just can't!!! Have another back up bank or just another credit union!!!

Great Customer Service tell us were very helpful and informative. The place is very nice and clean.read more

Sasmita P was helpful and nice and same as the manger luisita. I think that's how you spell if not…read moreI apologize.Made my visits pleasant.

Quick friendly service. Knowledgeable staff, convenient parking. Very personable staff.read more

BE WARY OF OPENING A CD ONLINE. THEY CAN ASSIST YOU VIA PHONE EFFECTIVELY TO OPEN A CD…read more I applied as a new member to open and fund a CD online and to opening a savings account online. While I knew that a $25 minimum would need to be in the savings account, I had understood this could be funded separately from the CD account I opened, once my membership was approved. However, the CU diverted $25 to my savings automatically instead of allowing me to fund it separately. This meant that my CD wasn't fully funded and so diverted ALL my CD funds automatically to my savings account. I logged into the portal same day of CU membership approval $25 to fund the CD and was told via pop up message I'd need to call the credit union to initiate the process. When I reached out via their CU portal same day, the response also indicated a call was needed. When I was able to get ahold of the credit union by phone a week later, I was told that the CD needed to be funded the same day. I informed them of my efforts to do so, but this wasn't sufficient. They DID close my current CD and opened and funded a new one for me, and assured me there would be no fees (this recently occurred, so I'll update this review if any fees come later). While I'm ultimately satisfied with the result and do think phone support is effective and transparent, opening a CD online is not customer friendly and doesn't clearly disclose key details about how money will be handled, nor does it easily allow you to fund your account or transfer funds using online-only methods. Interestingly, by making it automatic that $25 is untouchable within the savings account until closure, they are making it automatic that the $15 membership is waived, ultimately SAVING members money. The issue, for me, is that it's unclear upon funding a new CD that the $25 will be diverted to the savings account, and will stall the funding of the CD. While I quickly determined the issue the day my application was approved, it's not easily remedied via online means. A call to the CU is needed.

Classic bait-and-switch I went in ready to open a CD after…read moreseeing an 8.5 % APY 8-month certificate advertised on this bank's own website. I even had a screenshot Once there, I was told it was a typo would not honor it Just a polite way of saying too bad i never been turned away by a bank that didn't want my money

I have never seen such a friendly bank teller as professional and very kindly banking services in…read moremy life so far. As you know the most of the banks are not good banking services like waiting for long time to be served and not so friendly with customers but this bank is not like a other bank, no waiting to be served and very reliable and trustworthy. I definitely recommend this bank, I guarantee it !

Ms. Fernández patiently & cheerfully helped us untangle & resolve a complex, most involved…read morefinancial transaction. All this on a late Friday afternoon-early evening when everyone is chomping at the bit to get out of this corporate looking multistoried building. We appreciate her kind effort in making it as painless as possible since it took possibly close to two hours. For some reason, we spaced out after the first hour. Four plus Yelp stars for this particular bank branch due to her due diligence.

I want to share my appreciation for Branch Manager Elias Norkin and the team at the Wescom…read moreFinancial Torrance branch. Elias runs an incredibly efficient branch, and it shows in how helpful and professional his staff is. He ensures a smooth, stress-free experience for members handling complex banking tasks or securing loans. Thank you, Elias, for keeping your team dedicated to exceptional service!

Everything is well at the Wescom branch in Torrance, give a shout out to Wanda,Nishelle, Cheyenne,…read moreBailey and Joana what an awesome team, unfortunately the manager Eli Norkin is one of the rudest person I've ever seen , he should not be there as manager.

I have been a East West Bank customer 8 years. They really have great service. Highly recommend.read more

I am quite the famous one at this bank. I am in here weekly to pick up petty cash. In the…read morebeginning, they used to give me a hard time because I wasn't an authorized signer. Now, they give me a hard time because they don't have enough cash! There are some veteran tellers that knows customer service, and some newbies that started counting yesterday.