Food and service is great. Place is always busy and employees are always nice. Great place to dine in always playing good music and it's nice a fresh inside. read more

Visit - 1/10/26 To the shift leader Yadira working today .. GIRL you run the most unorganized team under your direction / supervision. I came in and placed an order for just Spam musubi and it legitimately took almost an hour . While other patrons that came in after me that placed an order to Dine in or take out all got their orders prior to me . After 30-40 mins , she had to replace the order in their system . What probably bothered me the most when I originally placed my order upon arrival & wanted to PAY with the exact dollar amount & change she refused and said I've already processed it .. I'm thinking you really got Selective listening after I clearly told her I'd pay the right amount because I didn't want a bunch of loose change in Return and she didn't feel like calculating match obviously I knew it was going to be down hill . So from waiting for close to an hour and the process of transaction to other patrons who were upset about why their order took forever now I clearly know why this place has such low rating ... I will never come back here again from poor customer service and not being apologetic to selective listening it explains a lot on whom you hired to LEAD .. Yadira (mature lady) you can't lead horse to water ... read more

Laura is the worst customer service manager. Unprofessional. Looks like she hates her job. Probably brings all her problems to work. Food took forever read more

There was a sharp metal object in my macaroni salad and I almost swallowed it. When I called to the restaurant, the woman who answered said she was in charge and they can't give a refund because I ordered through their website and to contact Uber Eats. I never even asked for a refund; I asked to speak to the manager to tell them they have metal/glass in their macaroni. All around bad. Never eating Ono Hawaiian again. read more

Ono Hawaiian BBQ - This was in my macaroni salad - Hawaiian Near Me - Fontana, California

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Noah was very professional when he is taking my order. He also have an outgoing personality! 5 star for the service! I ordered the Plate Lunch Seafood (Island White Fish) that comes with 2 scoops of rice, 1 scoop of mac salad and veggies. It is a very filling portion. They taste really good as well The ambiance is pretty much similar to other restaurant where people could sit and chill because there are background musics. The restroom are gender-neutral and there are two of them. Ana was cleaning tables as customers were leaving, making the restaurant look clean all the time ! Yadira made sure I was taken care of while I was waiting for my food (A very nice gesture) Now I want to visit Hawaii ! read more

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It's a good thing the food is bomb because their customer service sucks. Laura, the shift manager was almost unbearable. Horrible attitude and barely even acknowledged me as she was talking to her other coworker. read more

Love coming to this location. Everyone is friendly and welcoming. The place is clean and always well stocked with items. The food is great, love their macaroni salad and teriyaki chicken. read more

This place needs a lot of work with customer service. I've been waiting for my food for about half an hour now.

I watched this lady come from mopping the restroom, then go straight to handling food. No wash of the hands no gloves. Then i watched her attitude with myself a man of color and she didn't want to help me at all. She racially profiled me because as soon as an Hispanic came in she was extra happy. But the thing that was most disgusting was cleaning the bathroom and then go to handling food. This needs to be taken care of . I also email corporate the same review read more

Not good. Burnt, hard chicken scraps. Do not recommend. Not Even close to meal photo displayed. My mistake for not looking at it until I got home. Pics show what I ordered vs what I got. read more

Ono Hawaiian BBQ - What I ordered ( pic of website )...... - Hawaiian Near Me - Fontana, California

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Honestly the best price for catering over 100 people Friendly staff and packaging was adequate read more

My eldest daughter and I were in search for a fast food restuarant that we have not tried yet. Well, Ono Hawaiian BBQ in Fontana saved the day and we skipped the fast food search LOL. We got here about 30 mins prior to closing. They only take to-go orders at this time which makes sense. They have to start cleaning up and close restaurant. I ordered our usual for my daughters. One Seafood Mix and one Shrimp and BBQ Chicken. Prices have gone up quite a bit. Both items came out to be $30+. Seafood has always been more expensive. Anyway, per my daughters, the food was good overall. The chicken had great flavor, but was more charred than usual. I noticed food ordered near closing time is usually not the best as compared to the morning or afternoon when they are cooking up a storm. Towards the end means what's left for the day unfortunately. Staff was okay. Service could have been better. I felt like I was being watched while I was sitting there taking pictures of the food. I wasn't planning to eat it, but when the covers are opened, anything is possible in the eyes of the watcher LOL. It's all good. No harm no foul. Nothing was eaten by us. Just eaten by the phone LOL. Our return to this Ono Hawaiian is still undetermined. Maybe we'll try again when it's not near closing time. read more

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Another success yummy lunch meal. This Summit HI Ono location has done it again ! crab rangoon crunch freshly made along with the veggies, fried fish taste great, bbq chicken nicely marinated so are the beef and pork, definitely coming back again! thanks to the awesome crew read more

Ono Hawaiian BBQ - crunchy fresly made crab rangoon! - Hawaiian Near Me - Fontana, California

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Ono Hawaiian always hits! This location makes the food delicious and serves large portions, every time I come here there is never any problem. The person taking my order was kind enough to fix my order at the drive through window without any trouble & was generous with the amount of sauces he gave us. The drive thru is convenient! Thank you! read more

Ono Hawaiian BBQ - Chicken Combo, so good! Best of both. - Hawaiian Near Me - Fontana, California

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I don't go out to eat very much and I went in and Laura helped me. She was awesome because I was a little unsure of what to get. I always get the mini pot sale.. read more

If you are looking for a tasty dinner that is both fresh and filling, look no further then here. I came here after work with my kids. I had no been in years. I was pleasantly surprised. I got a grilled chicken plate. It came with rice and cabbage. The cabbage is steamed and so delicious. It pairs well with the rice and chicken. They have unlimited sauce refills. The dining area has lots of seating. Overall, a good dining choice. read more

Good food good price long waits but other then that would recommend it gets a little busy after school but if you don't mind kids enjoying themselves ok place to dine in and people watch read more

I Love the salad here! The portion is pretty big too and the service is fast!!! I've tried the bbq, spicy chicken and beef here.. not a fan of the shrimp or fish fillet they have read more

Ono Hawaiian BBQ - Hawaiian BBQ Chicken - Hawaiian Near Me - Fontana, California

Favorite is the katsu chicken and spam masubi! Calling in your order is always recommended, but their customer service is great at this location too, pretty fast and friendly. Parking is super tricky because this shopping center area gets really busy there, so FYI, be safe driving at this location. This Ono sitting area is big and bright, windows all around, fast paced, and good music inside. read more

I'm so disappointed. First I went and ordered food.. my order number was 126 they skipped over me and was in the 130's before I got up. The manager acted as if it was no problem. Didn't even acknowledge the fact that I was skipped over. I order 2 meals.. and there was a family after me that received their order before mine.. I ordered 2 fire chicken meals. I opened up the package that was on top before I left... the food wasn't super hot, I expected it to be like REALLY HOT because it took so long to get.. it MUST have been fresh... NOPE... but I didn't complain.. I could reheat it at home.. not a huge deal... I get home and open the second container.. my chicken was completely burnt.. like those who cooked it NO FOR AA FACT that the chicken was burned... why they would give a customer this food is beyond me. I'm so turned off.. it's super windy and cold today and I went out to get this food.sacrificed HARD EARNED MONEY .. that could have went to something else... smh I wasted money.. and on top of the money for the meal I bought extra sides of the macaroni salad because I like to eat it with the chicken... that's now a waste also.. because I don't have any chicken to eat it with... I'm so upset... read more

Ono Hawaiian BBQ - Burned Island Fire Chicken - Hawaiian Near Me - Fontana, California

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Trevor and Laura had awesome customer service they both are definitely assets to this location ! They were very accommodating and made sure my order was placed in. They even made sure I had all the sauces and condiments i needed with a bag .The cooks definitely made my order perfectly. 5 stars for their hospitality and service . This branch was clean and just a great experience all around. We will be back read more

The food at this place is always good! I have never had a bad experience with the food so I am not sure what is up with these reviews. My 1 Star today is for the Store Manager AND District Manager. How is it possible to treat the employees with such disregard and disrespect?? I asked how long the AC has not been working and was told "for months!". You mean to tell me there is NO sense of urgency to fix an AC in an area where temps hit 100+?? Doors are wide open to assist with the air flow.. What air!? And don't get me started on letting in all the Flies! while they are it. Get it together Management or I outta report you guys to OSHA!! read more

Its a good place i always come here but customer service not that good recently.. New lady is kind of mean... But i love the food :)

The food is always killer, it's just a great place, affordable, local, clean space with such a great home cooking.

My favorite Hawaiian bbq spot in Fontana! We recently moved back and the first place I went, ONO! I love their fire options. Their portions are large and well worth the price. Service is great. We are always greeted w friendly faces and kind staff. read more

The chicken Katsu was EXTREMELY burnt and dry! Not to mention the customer service was horrible! The representative didn't even acknowledge me when I entered the building. She was very rude and inattentive. Avoid this place at all costs in my opinion! Yuck read more

Love the Kalbi Beef and Katsu. Not a fan of their macaroni. The fat old cashier lady is mean. She give bad vibes. Not friendly at all. Place is ok. Not a lot of customer. Not coming back. Did not like the service. Seriously that lady needs to improve her attitude. read more

Good food, not fast food. We love the Hawaiian chicken, Fire Island Chicken and the beef is great too. Their macaroni salad is tasty and my wife loves the veggies each meal comes with. We usually take it to go, but a few times have eaten in the dining area. Comfortable and spacious seating. The servers are helpful and the service is great, ever since they opened in Sierra Lakes area. read more

Trevor was very professional in helping me order exactly with what I was looking for! Great ambience, great hospitality and service; props to him. Will be coming back! read more

Absolutely love their macaroni Salad the vegetables super good this place is a little pricey and not so much food but I like going there but I don't go too often read more

This is usually our go to place for Hawaiian bbq. I am really upset with the customer service today, as to one of the young men having an attitude. I understand sometimes it may be busy and it gets stressful but that is no exception for the rude attitude and unprofessional behavior. You guys need to train your staff more and know who you are hiring. Other than that I've had no other complaints up until now except this disappointing one today. read more

Food is good but there has been some obvious changes...less amount of meat given with their bbq mix, but more importantly I would like someone to confirm this...their Mac does not taste the same. What do yall think? read more

Sucks this is the only one close by me they're always rude and have attitude for no reason and I thought you guys closed at 9 the store is always closed early read more

Called 40 minutes ago and I'm still waiting at the store. Everything here is at a snail pace, unfortunately I'm not even the only one waiting, I'd say a solid 90% of the people here right now don't have food in there hands or on their table. This place is insane. This isn't the first time. Sadly no upper management will read this and make it right. read more

This island fire chicken is always my go to. It is SPICY!! Their macaroni salad is so delicious, one reason why I love Ono. This lunch or dinner is always greatly paired with a Hawaiian sun. Clean restaurant & good customer service. read more

Waited over 30 minutes for 2 chicken and rice meals It was extremely cold we had to leave with our baby we couldn't even enjoy our food because of how cold it was. Never coming here again read more

The food is always good no matter what you order. The service is very good the people here are so helpful. The ambiance is just beautiful this time of year. It's decorated so beautifully. It really feels like Christmas when you come in and order. read more

Good Food for a chain Obviously. On the Katsu mini plate I ordered, they did not give me sauce in my to go bag. I believe that's usually a given with Katsu. Sauce should always be included. I also should have asked. They also apparently forgot my order, which is fine with me because I was in a good mood and not in a rush. However, I felt that management should have at least acknowledged it with me as a customer and maybe apologized for the inconvenience. Would have shown sincerity in their service. They definitely just seemed like they were trying to cover up a mistake even though I knew what was going on. anywhom. 3 stars. read more

Food was good... but when the company and the store push ordering on the app, the place better have it figured out. I placed the order on the app with a pickup time of 8:04. I arrived only to have to wait in line to tell them I had an online order. They had a sign for online orders, but one cashier taking orders for everyone in that line. I finally get to the front and tell them the name for my online order, only to be told it's not ready yet. After waiting 15 minutes past my pickup time I walk to the counter to check, and am handed a bag of food. I ask how long it's been ready and sitting there only to be told, oh about 5 minutes. Not once was I the name for my order called. No number just left my food sitting there. Not even under a warmer. It would have been faster to arrive and order. I know this for a fact because the person in front of me in line was in and out before me. read more

I know it's easy to mix char with plastic pieces but if my temporary crown were to be cracked by this I would've been screwed. And the food tasted horrible today read more

Ono Hawaiian BBQ - Plastic pieces in food - Hawaiian Near Me - Fontana, California