I will be coming back to this place when I need new flooring the professionalism and friendly…read morepeople make them wonderful to work with my floors look amazing my carpets are beautiful I don't think much else needs to be said if you need floors come here they will take care of you

We are very happy with the quality of the product and the installation. We had carpeting, vinyl…read moreflooring, and tile in our basement and stairs. They look great and the transitions are perfect. Appreciate the great service throughout this process. Thanks

Sal was the gentleman who installed my carpet going down my celler stairs.He did a an amazing…read morejob.He cleaned up after the job was done. That was a plus///. We had a friendly conversation all the time he was here. Made me feel at ease.Sorry you were late for supper Sal.

I highly recommend Bill's Carpet. Our carpet is beautiful and installation was great. Bill came…read moreover and brought a sample of our carpet choice so we could match it to our walls. He measured and called with estimate that afternoon. Installation was great. Sal was friendly and professional and did an outstanding job removing the old carpet, padding, and staples. New carpet looks wonderful. We are extremely pleased. I would definitely go back to Bill's for any future flooring needs.

Excellent customer service Installers were polite and on time. Nice showroom and good choice of…read morecarpet and hardwood.

We had a very bad experience with National Carpet last night. They still have this business model…read morethat demands you decide right then to give them the contract. They show you a crazy high price, but then "a just for you" price that is much less...IF you give them a bank check or cash deposit When you decline, they call in for a better price. When told that we will not be pressured, they assume it's the price, not the bad practice. I had to scream at him to finally live my home. NO means NO! This a.m. got a fresh estimate for 1/3 the original estimate...NO! It was like Dr. Suese "Green Eggs and Ham...I would not like you carpet in a box, I would not like it with a Fox! Stay away from them.

I hired this company to refinish the hardwood floors in my home, which are approximately 100 years…read moreold. Justin initially assured me that this would not be a problem. Unfortunately, my overall experience fell short of professional expectations. Initial Concerns On the first day, the owner arrived with an employee to begin work. After briefly applying wood filler for a few minutes, the owner informed me he had to leave. Before departing, he stuck out his hand without saying anything. I shook it which he didn't expect. he then told me he needed the cash. This rubbed me the wrong way. The remaining employee then attempted to connect equipment by pulling wires from two 20-amp breakers without using proper tools, despite my offer to check for a higher-amp breaker. This lack of care and preparation was concerning but I allowed work to proceed. Workmanship and Preparation No thorough inspection of the floor was conducted prior to sanding. Protruding nails were not set, and the floor was not vacuumed or swept before sanding began. When I raised the issue of nail setting, the worker dismissed the concern, stating "it'll be fine." The edging crew that arrived two days later displayed highly unprofessional behavior. One worker shouted profanities loud enough to be heard throughout the neighborhood. Their work caused significant collateral damage, including scuffs and gouges on freshly painted drywall, dents in metal corner beads, a 4-inch hole in the wall, and numerous dirty handprints. Finish Quality While the floors initially looked good before staining and polyurethane, the final product was unsatisfactory. There appeared to be little or no vacuuming between coats, resulting in debris embedded in the finish. When I raised concerns, this was blamed on the lack of heat in the house--though this explanation did not account for the poor preparation and cleanliness. Additionally, the sanding work left extensive waviness throughout the floors, significantly diminishing the overall appearance. Resolution The owner acknowledged the large hole in the drywall and offered $100 off the total price. While appreciated, this did not address the broader issues with quality and professionalism. Areas for Improvement This company needs to significantly improve in the following areas: * Professionalism and communication with clients * Attention to detail and proper preparation before sanding * Care to prevent damage to walls, trim, and other surfaces * Improved sanding technique to avoid floor waviness * Thorough cleaning between stain and polyurethane applications Final Impression Justin was courteous, but based on my experience, I cannot recommend this company without significant improvements to its professionalism, workmanship, and quality control.

Just had our second project inside of a year completed and they did an amazing job again-- always…read morecame at time they said they would ; trustworthy honest all the workers were professional and very detail oriented and great price for refinishing first floor and for installing new hardwoods in our entire upstair and replacing our staircase absolutely highly recommend them to anyone needing this work They even took care of our dog while we had to be out of the house

Replaced carpeting with LVT & new carpeting on stairway excellent service. Would highly recommend…read morethis company

OMG! What a surprisingly wonderful experience I had with this company. I had a small bathroom…read moretiling job that I needed done, with quality workmanship and without getting gauged. Of course, I started with the big box stores to nail down what would be a ridiculous price. Coming up short on so many other potential contractors, I mistakenly searched the web using this company's name--thinking it was another that I had been in contact with. I was impressed by CNY Flooring's online customer photos and testimonials, and afterward the willingness of the owner to arrange a free estimate, then finally and most of all the excellent pricing. I purchased my own tile elsewhere, and used CNY Flooring for the installation only. The owner Sid and his assistant did such awesome work and clean-up after that I'm now considering having more flooring work where I hadn't even thought of it before. I will provide an update and photos when the last piece is installed. But, I can tell you already that if you're looking for quality, timeliness, professionalism, and reasonable pricing, look no further. CNY Flooring is one of the best that I've encountered in 20 years here in Syracuse, and more than a half dozen tile flooring contractors in my home over the years. Can't say enough wonderful things about them. Read less

I walked in the Liverpool location and was greeted right away today. I am a new homeowner and need…read moreas much help as I can get in this process of remodeling and updating my home. This is an overwhelming task at times. Tom was extremely helpful with me and I was able to come to a decision to get my home feeling cozy and with my own touch. I can't wait to see the finished product. I highly suggest for all your flooring needs.

We have used this company on multiple occasions for our flooring needs…read more Solid Cherry hardwood floors in the living room , plush carpets in the bedroom , & quality LVT in the bathrooms. Priced better than the big box stores and they exceeded my expectations every single time !

Beware! We had a lvl floor installed in our kitchen,hall and entry. Tear out of molding(they…read moreinstalled) was not good. They damaged the molding and the drywall in one spot. Flooring was not installed per mfgs instructions. (Minimum 8") between joints, I have many under that. Smallest being 3/4". They damaged corner of cabinet, cut flooring too short and filled their under cuts with putty and silicone! Salesman Mike (son inlaw) to owner would not come out and the owner Phil would not come out either. Even after I sent them numerous pictures of the horrible job! Doors are hitting the floor not opening all the way. Baseboard and transition pieces falling off. Drywall damaged. Pictures tell the truth. I submitted paper work to attorney General and they forwarded it on to owner who lied to them about several things. Do not trust these smooth talkers. They just called me one Friday and said they were done! Not coming back to finish job. Never would I suggest anyone use this company. Not trustworthy. They just want your money and do not check on the job to see their work!

I wanted to work with a local company that has been in business for many years. The process from…read morestart to finish was excellent both the estimate and installation were done in a timely manner. The installer was very skilled and did a flawless job. I would recommend this company to anyone. August P..

I have been working with the team over at Sposato flooring for years and their professionalism and…read moreattention to detail has been great. From their wide variety of carpet/laminate/and Lvt product to their knowledgeable customer service and talented installers.. your project is in good hands.Enjoyed the experience with a beautiful outcome.

These folks are fantastic! They were kind, gracious, professional, and the end product of a tiled…read moreand carpeted hall entry, is stunning! They were so kind and helpful through all my changes of plan, I couldn't have asked for better support -and very reasonably priced!

We did a major remodel at my home and worked with Osborne on the flooring for 3 bedrooms, 4…read moreclosets, living room, dining room and kitchen. Working with them to pick out flooring was a breeze - the staff was so kind and helpful in store. When we ran into a snag due to a manufacturer's error - *not* the store's - the staff went above and beyond to help us find additional flooring to meet our rather tight deadline. The installation took 4 days with two guys at my home, working around 5 other contractors, kids doing school remotely and 2 cats. They were good natured, flexible and a lot of fun to work with during all the chaos. Most importantly their work is immaculate and I couldn't be happier with the end result! Osborne has customers for life now!