I have been banking for over 30 years at OnPoint. Business and personal accounts. But OnPoint broke…read moremy trust today. I paid $1000 for about $650 worth of Vietnamese currency. Highway robbery. One hour later I called the bank to cancel the transaction. After spending 40 minutes of a 42 minute call on hold, I was told it was "too late" to cancel it. This is customer service? I have been a customer since 1994, but why should I bother to continue? The tellers at the branch are super nice, but there needs to be more transparency. How about warning the customer that they might want to consider that they will only be getting 17k VND to one USD instead of the actual exchange rate of 26k VND. Maybe alert the customer that he will lose $350 on a $1000 exchange? And not make it so hard to cancel an unsatisfactory transaction? And, hey, do they think our time is so cheap that it's okay to spend 40 minutes on hold?

I was with Oregon Community Credit Union for 20 years and never had to call them for anything. What…read morea wonderful credit union to do business with!!! Fast forward to a move over to these clowns when I relocated to Portland. What a JOKE. This bank sucks so hard I cannot even believe it. I am constantly having to call them for some bs or another. Today, as in other times past, I can't access my statements on a Sunday. "Authorization has been denied" Hey OnPoint!! WTAF??? ... and GFY!!! I've been with them for about 4 months and I regret it with all my being. The only upside is the interest on their savings. I feel backed into a corner and I don't like it. I should edit to note that the branch is not the problem. Those folks are great.

Well this location isn't as bright and new as the one on 99. But the staff is FAR friendlier…read more However, they seem very understaffed. They had one teller and he was doing counter service AND drive through. He was, however, a very nice man. I appreciated his friendliness. OH - and he wasn't condescending at all at my appearance. Though I had overalls on lol and I never look very professional. I'm a bit blonde, and I didn't realize they had a parking lot. So I parked on the street right in front of the bank. But it is easy in and out. Easy to find and a good location for downtown Beaverton.

This bank is absolutely horrible, by far the unequivocal worst bank I've ever used. Almost 50 years…read moreon this planet, there has never been another bank even remotely as bad. They changed their name from Umpqua to Columbia recently, look at their old scores. 1.2/5 on Trust*Pilot, an aggregate score of 1.8/5 on 145 reviews on Yelp. I've personally had to contact the VP of client relations TWICE to fix nonsense. I've had their systems overdraft my account seven different times in the last five months when I don't have overdraft protection and even their call center supervisors couldn't explain what happened (literally they didn't understand how their system allowed it) but wouldn't call it a bank error so they wouldn't reverse the fee. When I asked to have their manager call me one time, again I'm totally serious, they told me "My manager is going to tell you the same thing and they are busy." They told me that the manager would call me, of course they never did. For six months straight I signed "Mickey Mouse" on all of my withdrawals, they never caught on. Twice they would not let me take money out of my account because my license expired the previous month. Their system issues fraud locks every other week on my regular online purchases that I've made for years, often on a weekend evening where I can't get it unlocked until Monday. Tonight I changed my password and then it locked my account for changing the password. Seriously, I'm not kidding. One time when I lost my phone they wouldn't talk to me on the phone about my account for over a week unless they could send me a text code; that's not a joke either. It seriously looks like they changed their name to escape their absurdly awful reputation.

We have been members for over 45 years, and the people and service has always been exceptional…read more Thanks to Rhonda, Debbie, Stephanie, and the team! Jim and Kristy Y.

I love everyone at the Credit Union - Always a positive, friendly & happy experience every time I…read morego!

I'm working with ColLyn Moore to guide me through the Maze of CD choices…read more He's been outstanding and a huge resource in the process. excellent customer service.

Shivani did an excellent job helping me. She took the time to make sure I understood everything…read moreand took care of all my requirements. She is very professional and great at customer service.

Giselle is an incredible business account manager, who clearly leads by example. She is…read moreknowledgeable, approachable, and truly cares about providing excellent service to every member. Her leadership is reflected in the positive, welcoming atmosphere throughout the branch. Wylie and Clara are equally amazing. They are always friendly, patient, and efficient, taking the time to answer questions and ensure every transaction is handled accurately. They consistently go above and beyond to make members feel valued and appreciated.

I opened a Unitus account a little less than a year ago hoping to get away from big banks and…read moresupport something local. Unfortunately, I regret that decision. From the start, I've had nothing but issues with their fraud protection system. Every time I tried adding my debit card to Apple Wallet, my account froze and triggered a fraud alert. Then, after making a small purchase (under $6!) at a supermarket I visit all the time, the same thing happened again. Of course, these alerts always seemed to hit on weekends -- leaving me without access to my money until Monday. When I finally reached customer service, they offered no real help. I was told there was nothing they could do and that "Apple or the market" was causing the alerts -- which makes no sense, since I've never had this issue with any other bank. More recently, my direct deposit didn't post on the scheduled day. I went into the branch to let them know and asked that any overdraft fees be reversed since the deposit would arrive the next business day. Instead of helping, the assistant manager, Kay Birgul, was dismissive and rude. Her exact words were, "If you have more items that hit before your deposit, your employer will have to cover them." I've never requested a fee reversal before and didn't appreciate being treated like an inconvenience. To be fair, other staff at that branch have been kind and helpful in the past -- but this experience was enough to push me to close my account. I'm moving out of state soon anyway and will be switching to another bank. I'm sure there are plenty of local options with better customer service and fewer technical issues.

In this day of online banking, it's a rarity to have a personal relationship with a bank, or a…read moreteller, or even a financial advisor, really. Most people nowadays gravitate to the convenience of mobile banking and doing one's daily banking chores from home or on the go, without having to actually go in person into a branch. That said, there still are times when it really benefits a customer to physically go to a brick and mortar bank and talk in person to a real, live person. And once in a while, you HAVE to go in person to get specific tasks done. Recently, my daughter and I encountered one such task, where we HAD to go into a branch. We had made an appointment beforehand at this branch, and we were seen promptly by Dominique. She was fantastic! She helped us with our banking chores, and at one point, the bank manager came into her office to answer some questions, too. (I forget his name, but he was super nice and also very helpful). The whole experience was great: didn't take too long (about 20-30 minutes), everyone we encountered was very knowledgeable and personable, and they all did what they said they were going to do. While there, I took advantage of the moment and asked them some unrelated questions about money transfers from Canada to the USA and other matters, and Dominique gave me some great ideas, how to best accomplish these kinds of transfers and various ways to get the best deals and to avoid bank fees, both in the USA and on my end in Canada. She was really great. Between Dominique and the bank manager and another woman who also chatted with us for a bit, the folks who work at this branch while were were there were genuinely friendly and very helpful. my kid and I wouldn't hesitate to return here, should future banking issues arise.

We all have a love hate relationships with banks. So, really, what is there to say?…read more For the 10+ years I've been a customer of this bank, I've never been inclined to write a review until the boredom of this very moment struck. Should I say why I started going here? Well, it's because WF kept blocking my account, illegally, as one of the tellers told me. They'd start telling me that there's issues with my credit. I pulled strings, Gave mind, chewed ass, got no where. Finally ended up talking to loss prevention who told me he couldn't tell me what's wrong with my account because it's "personal information", apparently so personal that the person isn't allowed to it. A banker ran my credit report to come back clean as a whistle, yet they still had me blocked. So she lifted the block telling me what happened was against the law. Cool, thanks gal. Happened again 6 months later. Went back to that bank asking for her... She no longer works there... I'm no longer a customer of theirs! Haven't had an issue with BofA, in this regards since that 15 years ago. However, they are a bank and my issues have been legion. The staff here has always been as nice as they can be without actually giving me my money. They always act as sweet as they know how when they tell me I can't spend my paycheck for, up to a week sometimes, until the check clears, unless I have direct deposit. They refuse to take my jar of change and convert it to cash or deposit it into my account in the nicest way possible. Remember when your physical money was actually worth something? No more! But this isn't a paradigm that's specific to this branch. This is the world of banking today. Red tape everywhere and fewer and fewer services that don't cost you money to be poor, but they will still pay you if you are rich. Anyone else find it hilarious that when you check into a bank Yelp asks you if they accept credit cards? I giggled.

no matter what time or what day... one banker and line is…read morehuge! there is always other bankers just standing...

I am happy that they turned the volume off on the ATM machine - I have never understood why when I…read moream keying in buttons it blares sound. I tend to use ATM machines in the middle of the night so having the machine making loud noises which would alert others that I am using the machine seems like a personal security risk. Using the machine was a bit tricky the other evening was rather challenging - the touch screen was exhausting to reach up to and I was in a standard vehicle. Its like it was set for someone in a jacked up truck.

Just got off the phone took out a personal loan. Josh B was so sharp on top of his game just a…read moredelight I will be requesting him going forward! I'm so glad I made the switch over to Unitus a few months back everyone is so kind and professional. Thanks again Josh! (and give that golden retriever a hug for me)

I wouldn't recommend Unitus for investment. They use LPL Financial, which preys on those who don't…read moreunderstand investing by placing them in high-expense-ratio (0.89%) Class A shares. This significantly impacts your cumulative investment growth--they do not have your best interest in mind. I was also misinformed by a customer service representative about their Go Savings account until I read more on their website. Their training for customer representatives could cost you money, so please read up on what they're offering before you visit and trust them. They told me that I would get 3.00% APY for the first $2,499, then 1% for the remainder. That is not at all how it works--you get less than 0.03% for every penny after the $2,500 limit. More info here: https://www.unitusccu.com/savings-accounts/go-savings/ I would suggest staying away unless you're going for a certificate deposit, mortgage, or car loan product that serves you momentarily. I give them two stars because their customer service is friendly.

Just want to give Ajay Lindbo a huge shout out for being extremely helpful and understanding. It…read moretakes a lot of patience and dedication to work at bank.

Waited at the drive in for over twenty mins for someone to just help me deposit money into my…read morechecking account.