I'm so grateful to have come here today. Every staff member was kind, professional & caring. I'm so…read moreused to the front desk staff being rude & lacking not only professionalism but customer service. The lady at the front desk had a smile on her face & was genuinely kind to me. An immediate good first impression. Then the nurses & dr followed. The dr (I believe her name was Kristen but not sure) listened, was attentive, friendly, genuine & caring. I will definitely be coming back here if I ever need to. I am very appreciative, thank you all.

I wish I could give a 0 star. It gave my wife a wrong diagnosis! We did not see any doctor there,…read morebut just a nurse practitioner.

Urgent care is never a preferred destination, but the care I've received here at the Memorial…read moreHermann along Holcombe has been largely a positive experience. My waits have been minimal, online appointments and walk-ins have been a breeze, and the facility is clean and well maintained. Even the parking is abundant and rarely full. The front desk staff is professional and friendly. They've been especially good about follow up appointments, prescriptions filings, and even recommendations. The interaction is mostly minimal, which is a sign of their efficiency, which I appreciate. The only part where it can get dicey is that like any medical office, one may or may not see a doctor. There have been times where I've been feeling under the weather and a nurse / PA will see me, when I was really hoping for a doctor. That being said, Dr. Dino is my favorite. Bonus points if one is already a part of the Memorial Hermann system since results and prescribed meds are available post-visit almost immediately.

They take your money, can don't provide adequate care. You'll do better self diagnosing yourself…read moreand getting over the counter medication from Amazon. Was there a total of 25 minutes and nothing was done or prescribed. WASTE OF MONEY!!! Avoid at all cost.

I recently suffered a compound open ankle fracture due to an accident caused by a driver who ran a…read morered light. A week into my recovery, the wrap covering my leg from knee to toes began to come loose -- something my doctor said could be carefully re-wrapped, but which would be extremely difficult for me to manage on my own due to the extent of my injuries. I came to OnPoint, expecting to receive a few minutes of basic assistance and was stunned when the clerk conferred with the medical staff and informed me that re-wrapping is "not something they get involved with." When I said that I found it hard to believe they would prefer I go home and attempt this myself rather than offer minimal help, I received only a shrug. Since I can't drive myself -- it is my right ankle that is broken -- I had to arrange to be be taken to AFC Urgent Care on Weslayan, where the staff took a few moments to assess my situation and re-wrapped the loosened area without hesitation. They even invited me to return if the wrap should come loose again before my follow-up appointment. I understand urgent care facilities have limitations, but refusing to spend five minutes assisting a patient with a serious fracture -- particularly one who cannot simply drive herself elsewhere -- reflects poorly on this practice. I won't be returning and wouldn't recommend OnPoint to anyone in a vulnerable sitution.

We were seen right away and everyone is very friendly and knowledgeable. Very clean and comfortable…read moreand plenty of parking.

The quality of care, respect, and compassion, for us was…read more immeasurable. The time taken to explain the illness, treatment protocol, medication dosing, need for return if symptoms worsen in both verbal and written method assured we had complete understanding how to care for ourselves on discharge. The quick response placing my daughter in a room from the lobby, exam, and lab tests was impressive. This group of professionals from registration, to MD, NP, RN, and lab could give a seminar on how to provide excellence in care to Free Standing and hospital based ER's. Its the standard others should strive for none less. After they got testing back with her permission they told us we were at risk, due to the type infection and our exposure to her sickness. We were tested and prescribed prophylaxis as recommended by CDC which checked the box for standards of care as well. Healthcare treatment is a choice and as an Registered Nurse myself working over 40 plus years in critical care and ED sometimes your experience is far less than desired or standards of care. Today as a family we were lucky to choose Rice Emergency Room. We are from out of town just blindly walked in but if I lived in Houston Rice ED would be my first choice for care. My decision would not only be from a patient's perspective but as a Healthcare professional. I did not disclose I was a nurse there was no need to. Thank each of you Rice ED staff .

After suffering an unfortunate fall I had to visit a Doctor immediately. Rice ER came up in my…read moreGoogle search right away. Checking in at the front desk was easy and the Receptionist assisted me so patiently with all I needed to present to her, transparent with cost, and related to what I was going through - letting me know that all would be ok (because she went through something similar). I was seen right away and everyone was so kind and considerate of my injury. The Doctor was very pleasant and provided me with the utmost in care and recommendations. I've never suffered any bone breaks before and I'm grateful to this team for keeping me calm and hopeful. Thank you Rice ER for everything!

Had a great experience on a Sunday afternoon. The check-in process (using a QR code to complete…read moretheir patient questionnaire on the phone) was simple and took about 10 minutes. There is a clear system to show you how many people anyone else around, but since there was no one else when we went, the wait was maybe another 15 minutes. Both the nurse and the main provider were kind, attentive, and detail-oriented, listening to patient concerns without it feeling rushed. They answered questions clearly and explained how to use the prescription they sent. Would come again!

Friendly, quick, efficient and right next to a Walgreens, ample parking and open until 8:00…read more I had a terrible allergic reaction; my face was swollen, burned and was itchy and stingy all at once. It was spreading too down my neck. They have a QR check in, love that! I went late on a Friday night and was treated and out in maybe 30 mins total. That's outstanding in my book.

I have been under the care of Dr. Zeeshan Iqbal Shaikh for over a decade, and his expertise across…read moreinternal medicine, neurology, psychiatry, pathology, and metabolic disorders is truly exceptional. He brings vast experience in urgent care and emergency medicine, and even minor surgical procedures are handled with precision and care .I recently benefited from one myself. Dr. Shaikh is professional, compassionate, and attentive to patients of all ages and backgrounds, including children and the elderly. His multilingual skills and collaborative approach make him an outstanding physician who consistently goes above and beyond for his patients.

Waited over 30 minutes to be told that they don't do children immunizations and that they only do…read moreit for adults only. If you don't do it, take it off your website. I've attached a screenshot of the website. This isn't the only problem I've had with this clinic. I've been here multiple times and the doctors don't have good bedside manners. Also, they prescribed me something that would have harmed my baby when I was pregnant. I never took the meds and went to a different doctor. I've only gone here when I really needed to see someone on the fly. Will probably be my last time going here.

Rapid and expert evaluation and treatment. State of the art…read more No doubt about the high competence, character, and compassion of their staff. I credit them for curing my right ankle so I can walk normally again. World class in all respects.

I went to the Houston Methodist Emergency Care Clinic on Thanksgiving due to severe back and leg…read morepain that left me barely able to stand or walk. I expected compassion and basic medical care, but instead I left feeling humiliated, ignored, and unsafe. Although the doctor briefly spoke with me, no physical exam of any kind was performed. When I asked for assistance to the restroom because I was struggling to walk, one of the nurses simply pointed down the hall and didn't accompany me. I nearly collapsed while trying to get back out of the bathroom and was screaming in pain, yet that same nurse rolled her eyes and walked over slowly before finally helping me into a wheelchair. It was clear she did not care and found me to be an inconvenience. Another nurse, Sonny, was also incredibly rude and lacked compassion entirely. She seemed annoyed by my questions and at one point even said, "Well what do you want me to do about it?" I understand it was a holiday and the staff may not have wanted to be there -- but I certainly didn't want to be there either. I was in a medical crisis and deserved to be treated with basic empathy, not dismissal. The only person who provided quality care was a nurse named Mohammad, who was kind, attentive, and treated me like a human being. I am genuinely grateful for him. Unfortunately, the actions of the rest of the staff overshadowed everything else. I felt vulnerable, helpless, and disbelieved throughout the experience. This clinic made me feel like my pain didn't matter and like I was a burden for needing help. I would not recommend this clinic to anyone, and I believe this location is a disgrace to the Houston Methodist brand. No patient should ever be treated the way I was treated.

My daughter had a throat infection on an early Sunday morning. We showed up, they took care of her…read moreand we went back home. Staff was very respectful and professional. Her infection cleared up after a round of antibiotics.

This was my first time going to this emergency room. I was greeted by Ms. JoAnna, she helped me…read morewith my visit. Doctor Hossaim was also helpful and very knowledgeable. I would recommend this emergency room to anyone that like good customer service. I would go back again. Mr. Wilmore