10+ Years of Loyalty Dismissed Over Poor Customer Service and Lack of Integrity…read more I've been a consistent customer of Resource Building Materials for over 10 years, frequently purchasing materials for both residential and commercial projects. Unfortunately, my most recent experience was deeply disappointing and has made me reconsider ever doing business with them again. On June 4, 2025, I purchased epoxy/resin products totaling $1,821.00 for a paver protection project at my home. These products turned out to be incorrect for the job, a mistake made by the contractor I hired. Wanting to resolve the issue properly, I attempted to return the unused and sealed materials on July 1, 2025--only 27 days after purchase, well within a commonly accepted 30-day return window. I spoke with Alexis, and later her manager Diego, who both demonstrated a stunning lack of professionalism. Initially, I was told flat-out that no refunds are allowed, which was surprising considering my long-standing relationship with the company. I calmly asked them to review the disclosures printed on the bottom of the receipt, which clearly state that returns are subject to a 25% restocking fee--not a total denial of return. Once I presented the facts, they pivoted and claimed the return was being denied because the purchase was made "over 30 days ago"--again, not true. I challenged them using the original purchase date and receipt, proving that only 27 days had passed. At that point, their excuse changed again: Diego questioned how they could know if the product hadn't been left outside in the sun. I found this completely unacceptable and insulting. For the record, the product has been sitting untouched in my garage, easily visible, stacked in sealed 5-gallon aluminum buckets. I immediately recognized them as unused materials and attempted to return them before any legitimate window would expire. This felt like an intentional effort to avoid issuing a refund or store credit--completely dismissing my long history of business with them. Rather than owning up to a poorly handled situation, they chose to pass blame, make false assumptions, and contradict their own return policy. There was no accountability, no willingness to resolve the issue fairly, and no appreciation for a customer who's spent tens of thousands of dollars over the years. And for the record, I do not like to leave bad reviews whatsoever. In fact, you can check my Yelp account--I don't leave bad reviews at all. It takes a lot to push me to this point, and for me to take the time to write this, you have to piss me off at least 10 times more than normal. That's how bad it was dealing with Diego and Alexis at Resource Building Materials. To say I'm disappointed is an understatement. This is not how you treat a loyal client. If this is the new standard of customer service at Resource Building Materials, I can no longer recommend them--and will be taking my business elsewhere moving forward.

This is my go to for all the hardscaping needs. Sand, gravel, pebble, DG, rock and much much more!…read more It's a great place to go for inspiration for various projects going on from DIY to contractors.

We had a major pool remodel a few years ago. We sourced a lot of our items (tiles, fountains) from…read moreNPT. This location can be hard to find because it is in the BACK of the building. They did mentioned they are moving soon, so call ahead to confirm the address. The upstairs is the showroom with all the different tiles and pool products to check out. I had to go back recently to order some more tiles; since I didn't have a contractor license, I had to physically go in. Which was a bit tough on me, as it is a bit of a drive. But they are very accommodating once you are there.

A very large assortment of tile to pick from and many friendly employees to help and answer…read morequestions.

Came here to choose countertop style and color for our kitchen and bbq remodel, with our…read morecontractor. The store is very clean and they have a big storage room where you can look at different pieces of granite, marble and other rock material. The customer service was really nice and attentive! We had no issues choosing what we wanted and the process was simple. I would definitely come back for any countertop projects.

Wifey and I dropped in at Southeast Construction Product's Chino yard to evaluate their range of…read morestone veneer finishes for a small project we are working on. We arrived at 3:30pm, unaware that they closed at 4. Most of the employees were somewhat rushed or mildly frazzled because it was near "closing time" and there was a contingent of at leadt 3 or 4 other customers waiting for help. However, FRANCISCO was superlative!! He graciously and patiently escorted us to a trio of different veneers we were considering, patiently answered all of our questions and even referred us to a tradesman who could assist us with the installation of our order. More people should exhibit the grace and even happiness that Francisco displayed to us, even 5mins past closing time!

Excellent local supply for construction items in Chino. Eleen and Franciso were both helpful and…read moreawesome with a Pacific Clay brick product I needed for a project! Definitely returning in the future!!

Repeat customers of Thompson's. The workers there are…read morealways ready to assist, answer questions, give quotes and offer alternatives. We've had the deliver service and they are punctual and careful with drop off. We have pitched a fountain, pavers and tile form the location and will likely be back

My daughter and I had spent hours on the internet and days and many roadtrips within a 60 mile…read moreradius, looking for the perfect fountain for her new patio. We had no idea what it would finally look like, we only knew that when we saw it, we would know. Our third day of our hunt, we had Thompson's as the second of 3 planned stops. The wonderful Yelp pictures really didn't do Thompson's justice. Their entire property was stunning! I was in awe of the amount of acreage devoted to building supplies, a beautiful plant nursery, and all the wonderful statuary and other garden art in various themed displays. In my eyes, it had the atmosphere of a Disneyland of Landscaping crossed with a gardener's Toy Store. It was creative, calming, and impeccably maintained, with a vast variety of presentations nestled under mature trees and high patio coverings. It was beautiful, and the quality was very high end. First impressions held great promise. So, you would be correct in assuming that the things you will fall in love with will come with a substantial price tag. They don't sell junk. Ahhh, but it was here we found our dream fountain, a delightful, ~4' tall stone bubbler on a pedestal, with LED lights and cute little froggies. Instant love. And lo and behold, it was in our price range, in the middle $400's. It had that "je ne sais pas" we were hunting for, playful and definitely not cookie cutter looking. Several staff took extra time and effort to set it up, and another fountain as well, so we could have the full experience of seeing and hearing it work before deciding. So, we got it. It was so well made, it weighed about 300 lbs, and was darn solid. Greatfully, they used a forklift to bring it to our car and a couple guys to carefully load that sucker directly into our trunk. Good thing we didn't go bigger, because our car (with great shocks) now resembled a low rider. At the other end, my daughter and husband employed an extra hefty dolly to slide it out of the trunk and into its final resting place. What a feat, but they managed. It is now happily burbling, and was declared lovely by all, a real keeper, a unique find. Mission accomplished! What a fun adventure this was! Thank you, Thompson!

What a great and place to buy stuff outdoor building supplies. .. My worker and I went in to get…read moreblocks and brick. The people were really nice and easy to deal with. The Next day my worker (with out me) went in to exchange 6 bricks that had cracks and the woman that runs the place told him... I charged the wrong bricks for your job. And she refunded 76.00 bucks to my worker to give to me. I would have never KNOWN. She did it because it was simply the right thing to do. Then my worker gave me the money and receipt. I am so impressed by P&S and my worker. Honesty and integrity. This place is awesome.

Love this place. Sandra and everyone here is always so friendly, funny, and helpful. I buy all my…read moreraw materials here and will continue coming back! Thank you guys for being awesome. If anyone needs materials in the IE/Rancho Cucamonga area look no further as this is the place! They have great prices, awesome people, and a large array of materials to choose from.

This place is amazing and much more service oriented than all the other locations! The selection…read morewas perfect and the price was right in line, if not better! Adon our salesperson was great... great communication and follow up. I would recommend this place for prefabricated counters and slabs.

Thank you to Monica for her great service. She is very knowledgeable and patient with us as we had…read moreto narrow down our final choice from their large selection of granite and quartz slabs.

Parking: One of the best parts is that parking is free, open, and very easy to access…read more I had a wonderful experience at Signature Tile and Stone. Maribel, the "head honcho" there, is incredibly helpful, knowledgeable, and experienced. She has a fantastic variety of options to choose from and showed so much patience while guiding me through the selection process. I was looking for tiles for my bathroom and she was great with the guiding questions. I highly recommend stopping by, even if you're just looking for inspiration and ideas from the showroom!

Yeah, dealt with Maribel so rude spent over $10,000 has her driver come and deliver all the product…read moreI bought from her and they want customer me to to unload all saying it was a courtesy delivery and the customer has to unload everything starts arguing with me saying you need to do it - so unprofessional. Wow - unreal