I recently sold several gold items here, including a 14k hunter case pocket watch…read more During the evaluation, the items were taken out of view and I was not shown individual weights or a clear breakdown of how the value was determined. The watch, which had multiple gold components including an inner cover, was discussed but ultimately folded into the overall estimate without being separately accounted for. The explanation given for its lower value focused on a "broken crystal," which does not materially affect the scrap value of a gold case, where weight and karat are the primary factors. I was paid approximately $400 for the watch. Without seeing weights or a transparent calculation, I've since found it difficult to reconcile that figure with what a multi-component 14k gold case would reasonably represent. I would strongly recommend that anyone selling gold ask to see weights and a clear breakdown before agreeing to a final price.

I had my wedding ring designed over 3 visits with Dan Trudeau following recommendations from…read morefriends and family and I still cannot believe how smooth everything went! I was not sure what I was getting myself into or what I even wanted, but knew it would be non traditional and unique. He spent time looking at my inspiration pics and "pulled me out of the ether," regarding what was and was not feasible. Was able to use a diamond from each of my grandmothers' wedding rings. He was transparent about the cost throughout, provided education on different jewels with thoughtfulness around important specifics I would not know to ask about; ease of cleaning, shades of gold, size of my hand, finger webbing, how settings and light will impact my choices, factors that influence longevity and maintenance. He was mindful to not insert his opinion outside of the structural capacity of my ideas, despite my requests. He searched and found different stones for me to see in person, much faster than I imagined was possible. At The final appt before the ring was built, he created wax version of the ring. I was initially concerned due to size/bulkiness, though he walked me through the details of how it would look differently upon completion which put me at ease. The ring was created with subtle details that he learned through our appointments about me; he specifically balanced diamonds on the band to support straight alignment in relation to my specific finger webbing (with only measuring my ring size and eyeballing my hand), "you can go rock climbing in this thing." Overall, this was a special experience I shared with my mother and finance in my home town. I will return for cleanings and highly recommend this place. My mother also had multiple items resized and repaired with prompt and beautiful results. The entire staff was kind and personable. They engaged intermittently along the way with their past personal and professional experience with different stones, designs, jewelers... After our first visit, I was just not sure if I was on the right track in part due to my severe indecisiveness, but all visits after that confirmed this was the right place to be and I am in love with the result. My fiancé was also pleased and appreciated the level of involvement that was asked of him, lol.

thumbs up. Go get your diamonds and enjoy them, choke in them and put ton of them in your ears.read more

Really great place, used them five times in two years. Great customer service, they are as…read moreknowledgeable as they are reasonable. Amongst other things I needed a battery replacement for a Omega MoonSwatch watch, they had in stock, did on the spot and for a very "non-St Helena" price :)

My friends and I booked this experience through Airbnb as part of a friend's birthday outing. This…read moreis a great activity to partake in as part of your trip to wine county. The owner was so sweet and patient as it was our first times. She also accommodated two German Shepherds at no additional cost! Feel free to bring your own snacks and beverages. She is able to provide drinking water, glasses, and plates. The interior is so quaint and cozy and was a super comfortable experience overall. Highly recommend if you've always wanted to try your hand at making candles!

What a great way to spend an afternoon with friends! Ricci, the owner is absolutely delightful. We…read morebooked an off-site private gathering with her to pass the time during our girls weekend and she did not disappoint. Ricci was kind, patient and tons of fun. We spent the afternoon learning how to make candles while reconnecting. This truly is a creatively FUN way to spend time with loved ones and the amazing candles that we were able to keep were an added bonus. We are already planning our next booking with Sonoma 707 Candle and the delightful Ricci!

Needed a wrist watch battery replacement. Rain did it lickety split!…read moreShe's the absolute BEST!

Spectacular customer service , walked in and was cared for immediately for wrist watch problemread more

I have a branded diamond engagement ring and anniversary ring. Several diamonds in the halo were…read morechipped on my engagement ring (I promise to never garden with my rings on again), and my rings were looking pretty banged up. I wanted to be sure that what was replaced matched what was in the ring. Enter ER Sawyer Jewelers, which is a Hearts on Fire certified repair center. They repaired my rings, and gosh they look better than they have in a long time. I'm so thankful that they are restored and looking amazing. I am also grateful that I have found ER Sawyer and know that there's a place not too far from me that can repair my rings in the future if needed. Lynn was a gem! Thank you Lynn!

I came here with some gold earrings, a bracelet, and diamond earrings. They were pretty busy, so…read moremake sure you don't lose your spot in line because they don't have a number system or anything. I waited about 20 minutes before it was my turn. I showed what I had, and the person who was helping me was very professional and honest. He told me I should hold off on my diamond earrings since I could get a better deal somewhere else than here, and he gave me the price for the rest of my jewelry. The process was very fast, and I left with extra cash than I thought I would! I highly recommend this business!

The ladies who work here are so kind, sweet and genuine. They never try to sell you anything you…read moredon't want and work tirelessly to find something you love. I wanted to find a band to compliment my engagement ring, and mind you, I'm very picky, I know what I want. We spent a few sessions looking for what I wanted, they sent some stuff over from another store and also brainstormed with their other employees. At the end, they weren't able to find something I wanted, which was fine, but I appreciated all their research in it. Terry and her team are amazing. I ended up resizing my ring here. It was very affordable and they were able to do it in a few hours.

Took my wedding set in to get cleaned and polished. It's been 20+ years. Came back all sparkly,…read moreyay! Reasonable pricing.

This place is the BEST. They have designed my favorite pieces of jewelry and the customer service…read moreyou receive every time you are in there is beyond fantastic. I live in Glen Ellen now, and took my wedding bands to a local Sonoma shop to get welded to my engagement ring and I was thoroughly disappointed with the whole process. Their customer service was terrible from the moment we dropped the ring off to the product of the ring. I was so disappointed I realized I should've never gone to another jewelry shop. The ring was bent and didn't even look like one piece. I ended up taking it to Hollingsworth to see what they thought/could do about it and they said they would fix it for me. When they called to tell me it was ready they told me they had to take the old welds off and completely redo it. The ring looks AMAZING. Like it was never bent and it looks like it is all one piece. They didn't even charge me more for the time and effort they put into redoing it. I cannot believe the difference in the quality. They are truly the best. I will post a before and after of the job they did. I am so happy I will never go anywhere else!! Even if that means driving out of town for my jewelry. I HIGHLY recommend this place!!!

I needed my antique Mexican silver earring repaired and they were super friendly and helpful and…read moredid a get job, not inexpensive but quality craftsmanship

I was going thru a separation from my husband and needed to liquidate assets. To sell a ring of…read moreparticular value I looked at the popular 'ship to,' auction houses. These were reputable organizations, but I wanted to do business with someone local for transparency. It was a blessing an on-line inquiry led me to JLS Diamonds and Jim Dinse. The auction house companies could only offer me a fraction of what I wanted for my diamond solitaire ring; less their commission, and only if they could sell it. On the contrary, Jim actually found a buyer for my ring before I even met with him; and before my ring left my possession. In fact, Jim paid me exactly what I wanted for my ring via cash transfer on the spot! Jim turned a stormy time in my life into a rainbow with a pot of gold! I could not be more grateful! One Month Later ..... I was so grateful and impressed with Jim's professionalism, honesty and integrity, I returned a month later to sell him a coin collection. I trusted Jim implicitly. Jim paid me TOP DOLLAR for it and I was actually shocked at its value.! I am definitely going to shop with JLS Diamonds and Jim Dinse FIRST for my jewelry needs before shopping retail in the future! If you are looking for a resource in this market don't even think about it; CALL JIM AT JLS DIAMONDS NOW AND MAKE AN APPT! You won't be disappointed!

My husband and I met with Jim yesterday and it was a great experience! I have a ring that I…read morepurchased a few years ago and rarely wear so I was curious to see what it's currently worth and what the process was of trying to sell it. I came across Jim's Yelp page and was drawn in by the amazing reviews. He did not disappoint! Making the appointment was quick and easy. Jim is very accommodating and thorough. He gave me detailed instructions, including a picture, of his location. He is welcoming, charismatic and a wealth of knowledge! What I appreciated the most was his genuine honesty. Although we didn't make a transaction, we left happy and with valuable information about the jewelry industry. Thank you, Jim! Hopefully we'll get to do business with you one day!

My girlfriends and I buy A lOT jewelry at AF Jewelers although I must say, when stones go bad or…read morediscoloring happens there is absolutely no customer service here even with thousands spent. We will no longer support AF Jewelry since they could not find their way to make even the smallest of many purchases right. This bracelet was dark blue topaz. It's really disheartening and terrible way to do business. Very unfortunate.

I was totally impressed with the hospitality and fantastic customer service, the shopping…read moreexperience was unique. The owners work in the store, and they design and make many of the jewels you'll find there. They also work with very talented designers from around the world, as well as sophisticated brands like Buccellati. They were friendly, very patient with me and answered all my questions. I will be returning for all my jewelry purchases! Theiy also did some repairs on my rings that turned out wonderfully.