I had my wedding ring designed over 3 visits with Dan Trudeau following recommendations from…read morefriends and family and I still cannot believe how smooth everything went! I was not sure what I was getting myself into or what I even wanted, but knew it would be non traditional and unique. He spent time looking at my inspiration pics and "pulled me out of the ether," regarding what was and was not feasible. Was able to use a diamond from each of my grandmothers' wedding rings. He was transparent about the cost throughout, provided education on different jewels with thoughtfulness around important specifics I would not know to ask about; ease of cleaning, shades of gold, size of my hand, finger webbing, how settings and light will impact my choices, factors that influence longevity and maintenance. He was mindful to not insert his opinion outside of the structural capacity of my ideas, despite my requests. He searched and found different stones for me to see in person, much faster than I imagined was possible. At The final appt before the ring was built, he created wax version of the ring. I was initially concerned due to size/bulkiness, though he walked me through the details of how it would look differently upon completion which put me at ease. The ring was created with subtle details that he learned through our appointments about me; he specifically balanced diamonds on the band to support straight alignment in relation to my specific finger webbing (with only measuring my ring size and eyeballing my hand), "you can go rock climbing in this thing." Overall, this was a special experience I shared with my mother and finance in my home town. I will return for cleanings and highly recommend this place. My mother also had multiple items resized and repaired with prompt and beautiful results. The entire staff was kind and personable. They engaged intermittently along the way with their past personal and professional experience with different stones, designs, jewelers... After our first visit, I was just not sure if I was on the right track in part due to my severe indecisiveness, but all visits after that confirmed this was the right place to be and I am in love with the result. My fiancé was also pleased and appreciated the level of involvement that was asked of him, lol.

I recently sold several gold items here, including a 14k hunter case pocket watch…read more During the evaluation, the items were taken out of view and I was not shown individual weights or a clear breakdown of how the value was determined. The watch, which had multiple gold components including an inner cover, was discussed but ultimately folded into the overall estimate without being separately accounted for. The explanation given for its lower value focused on a "broken crystal," which does not materially affect the scrap value of a gold case, where weight and karat are the primary factors. I was paid approximately $400 for the watch. Without seeing weights or a transparent calculation, I've since found it difficult to reconcile that figure with what a multi-component 14k gold case would reasonably represent. I would strongly recommend that anyone selling gold ask to see weights and a clear breakdown before agreeing to a final price.

Very friendly and knowledgable. They fixed my watch and pair of gold earrings. The service was…read morequick and affordable.

Needed a wrist watch battery replacement. Rain did it lickety split!…read moreShe's the absolute BEST!

Very friendly service, helpful insight on jewelry repair. I felt safe leaving my heirloom jewelry…read morethere. Will definitely continue to use them for all my jewelry repair

I took an old vintage Hamilton doctor's watch I paid $2k for in there for a repair. When I got it…read moreback it still didn't work. I took it in a 2nd time but again it wasn't working properly. Finally I sent it to LA to a Hamilton specialist for the repair. I wasted over $200. They should have admitted they couldn't repair it. Very disappointed in their work and I think they owe me in good faith a refund.

thumbs up. Go get your diamonds and enjoy them, choke in them and put ton of them in your ears.read more

Really great place, used them five times in two years. Great customer service, they are as…read moreknowledgeable as they are reasonable. Amongst other things I needed a battery replacement for a Omega MoonSwatch watch, they had in stock, did on the spot and for a very "non-St Helena" price :)

The ladies who work here are so kind, sweet and genuine. They never try to sell you anything you…read moredon't want and work tirelessly to find something you love. I wanted to find a band to compliment my engagement ring, and mind you, I'm very picky, I know what I want. We spent a few sessions looking for what I wanted, they sent some stuff over from another store and also brainstormed with their other employees. At the end, they weren't able to find something I wanted, which was fine, but I appreciated all their research in it. Terry and her team are amazing. I ended up resizing my ring here. It was very affordable and they were able to do it in a few hours.

I brought in my Seiko watch band to be adjusted. Service was quick and accommodating. Walk-ins are…read morewelcomed.

From the moment, I walked into the store, my experience was outstanding. I needed to have a ring…read moreserviced and Alyssa was very patient and kind in answering all my questions. Their store is located on 1st St in downtown across from Spaces so it's very convenient. They have a beautiful selection of jewelry too including some new style of rings that I had never heard of before (adjustable eternity bands). I highly recommend Blue Diamond Jewelers! Thank you Altaf, Amanda, and Alyssa!

I purchased my ESQ Watch in 1999. I never had any problems with it except for getting new batteries…read moreand had it cleaned once. About 2 month ago the pin on the band broke off . After reading all the reviews, I took it to Blue Diamond Jewlers to see if they could repair it. They went out of their way to fix it. The ESQ company went out of business 8 years ago, so the pin was not an easy fix. I want to give a shout out to Teresa who went beyond the call of duty. They could not source a new pin, so she called me and asked if she could send the watch to a company in LA which has watches like mine, and could possibly replace the pin. That company did replace the pin and put the band back together again. And not only that, I was only charged only $15.00 for the repair. I will always do business with Blue Diamond as they are professional and have interegty .

Amazing customer service and suuuper quick turnaround. I…read moregave them a gold baby id bracelet for polishing and it was ready in a day. Highly recommend this place

My watch ran fine until the battery died. After this place took out the old battery and put in a…read morenew one, it no longer runs at all. The young woman who did the job told me she worked on my watch "the same way I do on all of them." So look out. The jewelry and watch store at Railroad Square in Santa Rosa has someone who knows what he is doing, although he does not come in every day. Since I had an appointment in Petaluma, I trusted the rave reviews for this place. Caveat emptor.

I went there yesterday as my watch band was broken, Brendan said he had a perfect replacement and…read morehe also installed it which took time but he did not charge me for installing it. He also cleaned my wedding ring and told me it might need repairing in the near future. Great experience and I recommend going here. They have a wonderful selection of Jewelry and watches. In the past I purchased a Citizen Eco Watch at a great price!

This shop is wonderful ! I brought in some jewelry that had been sitting in a drawer for years,to…read moresell. The process was easy, and I was very happy with the price I received. They have a wide selection of jewelry, look here before going elsewhere.

I heard about Jim thru social media, several people highly recommended him, sent him a text and…read moreright away I was able to scheduled an appointment, very knowledgeable and honest man. He offered me way more than his competitors. Will definitely recommend him if you are like me with "stuff" that don't need, like and is just taking space from your house.

Good services and friendly staff i got what i came for and happy with experience would highlight…read morerecommendpppp