I have a growth on my left hand. On August 22, 2024 I had a punch biopsy done at open door clinic on Tydd st and the doctor at open door believes it is cancerous. They told me I would be called within the week and be informed if it's cancer and what to do next. Well it is 9/03/24 and this is the second time I have called. And they do not know when they will have the results. And they did not even bother to call me yet. I am very disappointed. and worried my growth on my left hand continues to grow and hurt. read more

I will always feel grateful for the kind and graceful phlebotomists in the open door lab. Without fail, my nervousness in anticipation of blood draws winds me up, I put my foot in my mouth, and I say the most awkward things simply out of nervous anticipation of needles and tests. The folks there are always kind, diligent, and thoughtful as they do their job. No matter how awkward or nervous I might be, they're making an effort to put me at ease. Thank you lab staff! You do a challenging job with so much grace and consideration for us patients - sincere thanks for your patience with us. read more

just now I was misdiagnosed with an Ear Infection by Eureka Open Door 2 months ago, and have since gone 50 percent deaf in that ear. Have tried on multiple occasions, to get another appointment, but just got chewed out by a Receptionist, for asking if anyone could help me sooner (instead of waiting the usual apathetic weeks or MONTHS, otherwise required to see my Dr). IF this Hearing Loss is irreversible, I'll be filing a Malpractice Suit against Open Door; I don't know why you thought you could diagnose an Ear problem OVER THE PHONE, but you did it, and now I'm half deaf. FIX IT or be Sued for Malpractice; those are the only options I'm giving you. Have requested an appointment through My Chart, but not holding my breath; my last My Chart request was completely ignored for over a week.... read more

I used to really like to pick up my prescriptions here due to them having a delivery service. But recently the last few times I've had problems. I just had a baby and my husband went in to pick up my prescription and the girl behind the counter kept mishearing my birthdate and said they had nothing for me and I wasn't even a customer there. I had to go in right as I just got released from the hospital because she couldn't put 2 and 2 together from my name and not just the year of my birthdate she was mishearing. My dr did a refill on it didn't get a call until a week later saying it was ready. At that point I wasn't even in any pain why would I need it. Last one was just for infant Tylenol that they took 4 days to call on. My baby just got her vaccines by that time why would I need it. I tried to address it with the lady on the phone because by the time they say it's ready I don't need it. She stated that they service willow creek cause they don't have a pharmacy and it makes them so busy so I have to call so they'll make it a priority. They don't leave any voicemails to state what they're calling for just days later get a text saying a prescription is ready and theyll restock it if I don't pick it up in x amount of time. Feels really unprofessional. They don't care if they lose your business at all cause like the girl on the phone said they're servicing all of willow creek so forget everyone else. read more

Avoid Malia Honda if you can! She won't take you seriously when you come in even when you are in extreme pain. She took 3 days to complete the notes from my visit and that's because I called and asked why I hadn't gotten a referral yet when it was supposed to be urgent. Then when she finally does get the referral sent she won't send it for the correct reasons or as urgent. This isn't the first time she's completely disregarded what I have said either. I am absolutely livid. I will NEVER be seeing her again. read more

Wouldn't go to them if a limb was hanging off! Full disclosure - I did not use the actual medical services - I was calling for help in finding a family member (I live 5-6 hours away from Humboldt County) who I believe might have used their services on the day I'd called. I have NOT had the (dis)pleasure of actually using this facility, but was unfortunate enough to have to track a family member long distance. Called 15 minutes before closing time trying to find out if the person I was searching for (hadn't heard from them in about 8 hours) had been to this facility that day. The horrid woman who FINALLY picked up (their phone system is less than awesome, I spent 5+ minutes trying to get through, being disconnected, trying again...) told me she'd shut down her computer and couldn't help me. I was frantic to find my family member who had been MIA since earlier in the day and she couldn't be bothered to help me - after I TOLD her I was frantic and hours away. Seriously? Why are you the ONLY person there who has a computer and you've decided you get to leave early that day?? I pleaded - twice - for her compassion. She told me to call back and press some other option because she'd powered down. I tried again to call in, got stuck in the system, was in such a panic and so frustrated by that time I just gave up. Thankfully, the next number I'd dialed (St Joseph's hospital) had my family member - they'd checked in through the ER and... the people at the hospital? STELLAR! When I was overcome with relief they were remarkable and EXACTLY what I hope for in health care people. Each person I encountered was exactly and diametrically opposed to the individual at Eureka Comm Health & Wellness. I would not use this "Health and Wellness" center if you paid me. Truly. read more

The two N.P.'s I have had here were great but the gauntlet of poorly trained front staff that you have to get through is *horrible*. I had pneumonia, broke a couple of ribs coughing & was told I would have to go to the mergency room, then I relapsed a couple of days after finishing my antibiotics & when I called to get in to see my N.P. they told me it would be a two week wait! Thank God for MyChart so I could do an end run around these dolts & leave a message for my N.P. & get in both times. The front end people are really ignorant & rather rude. read more

The physicians and staff here are the very best in Humboldt County. In an area where medical services are often spoken of in concerned tones, this is one place where you can count on excellent medical services and the very nicest and best staff. I personally know several of the people here, including Dr. Hunter, and they are the very best people you could ever hope to work with. read more

My husband has been going to Eureka Community for 6 years and he's never had a problem until he actually has something wrong with him tries to make an appointment and they told him oh your doctor retired and you need to reestablish care and he had an appointment last month and I told them that. They said that was just a checkup he needs to reestablish care it'll be a couple months no it will be a new doctor and a new facility read more