Our Company contracted to have this outfit build and install two scissor security gates. The representative Andrew Burke appeared on time and took a good amount of time to understand our needs, He used an Apple iPad to take photos and make a drawing of our two suites. He then e-mailed over quotes that were competitive with other Companies and said he would need a 50% deposit to get the gates built and installed. We promptly sent him a check of 50% of the total to get the work started. Their installer showed up and started to install and said they had to quit because the gates were not the correct size. I contacted Andrew and he told me the Company building the gates had been making mistakes and he would have them redone.
I was unable to contact Andrew for quite some time and he finally e-mailed me with a story that a close friend had passed away. Wanting to believe him and out of respect, I waiting patiently for my order.
After another week he said the next set came in to his office and he measured them and they were wrong too. I explained we very much needed these installed and he said he was going to try another Company to have them built. Well, after many e-mails back and forth the new Company reportedly made them incorrect too.
After almost three months, I have no security gates and no refund of my deposit from this Company. Andrew has promised me two times a check was in the mail. I e-mailed and called him and asked if I could come to a location near him and pickup the check. Now his story is he was out of town. I also requested an overnight delivery of a cashier check and this request had no reply. I have a complaint open with the Better Business Bureau, started a complaint with the State Contractors Board which I see no mention of a license on his website or on his contracts/proposals. Shame on me for not checking his Company out further, including a State of California Contractors License prior to sending any money.
Please do yourself a huge favor and do not give this guy any money. On the outside he appears to be a great guy, but I have to say he is a scammer that cannot be trusted. His word means nothing!! Still waiting for my refund!!!! read more