We purchased a security camera system from Homestar in October of 2024. Upon completion the cost of the system was almost $1000.00 more than the quoted price. After some negotiation we came to an agreeable resolution. Recently the system had some problems and I called them for help. They Failed to return my calls promptly. A text message was sent from Santiago (the technician ) setting up a phone appointment to discuss the problem. He never called. I contacted the camera manufacturer and they recommended another company. Secure-Tel came out and fixed my problems. They we're on time and reasonably priced read more

It took a few days to get this project done, unexpectedly there was someone who called off and couldn't finish the job sooner (same day) as stated in the beginning of the process. Overall the system is set up nicely and don't have any issues so far! read more

I moved into my community in February and had them install the system Twice I've had to have service now the whole system is down and they're charging me to fix it 3 months of service 3 service calls and the system is down and no one can fix it ! I want to get rid of it and find someone reliable! This is terrible service terrible customer relations horrible system! read more

Terrible customer service and reliability. The sales agent put forth incorrect information, the installation person was unable to install because their system was down and had to come back another day where he had the same issue but was finally able to finish. However, when he did come back he didn't come back with the correct number of cameras and sensors. Both times my husband or I have had to stay home from work day. I have spent hours on the phone with agents with dropped calls, numerous transfers repeating the same information. A lot Of neighbors use bay and sterling for their security. Wish I went with them. I would not recommend ADT. read more

Our business recently moved into another location, and we decided to use Homestar Security (again) because our first time working with them 3 years ago was wonderful. Brian responds quickly, and is very friendly. There was a little miscommunication as to what day and time the appointment was set for, but we were able to work something out. Thanks again, Homestar Security! read more

These guys are great- they were really quick to come out to the house, flexible with scheduling days for installation, gave good security tips, very thorough, knowledgable, professional and pleasant to work with. So far everything with the new security system looks really good! read more

TOTAL SCAM - DO NOT FALL FOR THIS This company comes to your door if you are new home owner, and feed you a line of crap. Then they lock you in on a 3 year contract - and want you to pay 75% of the balance in order to cancel. They will NOT let you cancel and threaten you with collections if you try to cancel. BAD BAD BAD COMPANY read more

I feel so much safer and am so impressed with the professional yet personal service I received from Homestar Security! The tech who came for installations was so kind and cleaned up his work area. He explained to me how to use all of the new equipment very clearly & I just can't thank Brian & JoJo enough! The process was also very fast- homewalk on Friday- instal next business day! Highly recommend !! read more

Terrible service and then demand the contract be paid out to the end when you have gone with another company.

I came back! Thank you to the security system that Brian and his team did for me, I was able to prevent further damages that happened to my business. Due to the recent incident, I decided to come back to Brian and also added security cameras to my business! This time we were helped by Santiago, he was very thorough with his job. Santiago was also very patient while explaining how the cameras work as well as answering all of my questions and concerns. I definitely will recommend this business for anyone needs to use install any alarm/camera security systems! Price is also very friendly, not expensive for all the equipments and services! read more

Awful product and lousy service. Had it for 4 years and never worked properly. I pay $75.47 a month and they have the nerve to charge you $165 to repair their inferior product read more

I have had ADT security alarm for 13 years. Works fine. BUT try to get a service guy, or part replacement, or any other kind of service apart from buying the system - NO LUCK. I need a technician to come out and add some new sensors. Voicemail hell. Sent from one operator to another, everyone had me go through the security check. After 5-6 operators, finally the right sales person. Then they cut me off. This happened twice now and has happened in the past. This company provides good security stuff, will sell you any additions. But servicing what you have bought? Oh no. And nobody seems to be able to send me on the phone to the right person until operator number 5 or 6. Find another company with the same good stuff but actually servicing it as well. read more

Super fast, easy, informative consultation. Brian is very personable. Will update once installation is completed.

Working with Brian at Homestar was a great experience. He was polite, friendly, and detail-oriented about recommending a comprehensive alarm solution for my home. I appreciate that he takes a more white-glove approach to service rather than just considering the transaction done after installation. Speaking of installation, JoJo was promoted and very knowledgeable about installing our alarm. He sought our preferences and was very efficient for the amount of work he was doing. I had a question, and I called him on Saturday, and he was very helpful in resolving my issue remotely. I highly recommend Brian and Homestar if you are looking for an alarm system. read more

Brian is very helpful and personable. Having a vendor set up a security system in your home is a delicate and important task and Brian is wonderful and trustworthy. read more

Brian was great. I told him what I wanted and he gave me exactly what I needed. I did not feel any pressure to buy. He answered all my questions with a clear direct answer. On the day of installation, Santiago was great. He explained everything and cleaned up after, which is a plus for me. Great team and as of right now great product. Very happy and will definitely use them again and recommend! read more

GREAT CUSTOMER SERVICE!!! Brian helped me out tremendously with my security system. I am in NY and he was so kind to give me instructions to rectify my issue when I called. Thank you Brian read more

Short story: Quality customer service with professional grade work! Long story: I began research on security cameras in November 2020. I was new to the scene. I had no clue about what were the features I needed for a security camera. Like any other consumer, I looked at the popular consumer brands (e.g Ring, Arlo, Nest, etc...). However, after trying them all I was not impressed. Most of those brands require you to have a monthly cloud subscription and require you to replace the battery after several weeks. Replacing batteries was not an option for me as I planned to place the cameras on the exterior of the building, and on the 2nd floor. For safety reasons, I didn't want my family or I to risk injury while changing the battery. I then thought about connecting the cameras directly to power. However, you will notice that most brands will only offer charging cable that are up to 30' in length, and must be connected to an A/C outlet. This left me back at square one. I needed a camera which did not depend on battery power, allowed me to store my recording locally, and allowed me to run cables over 50' in length. This led me to look at Costco. I saw various brands with DVR/NVR and power of ethernet. I was about to buy from Costco, until I decided it was best to first find a professional who could install the cameras. I called around, I got offers from $100 - $200 to install each camera. Each business stated that they could do the installation, but could not provide warranty on cameras, as the cameras were not bought from their vendors. Fair enough. I had to make decision. Save money by buying the cameras from Costco and only paying for the installation labor, but risk not having warranty on the cameras. I did some research online and found stories where cameras malfunctioning within a few weeks, and horror stories dealing with customer service trying to get the cameras replaced. This honestly troubled me because I may think I was saving money, but in the longer term, I would be paying it my time. Never forget, time is money. I called various vendors to seek advice. My internet research could only take me so far, I wanted to talk to someone in the business. I got a few replies at first. Most lost momentum after a few replies, except for Homestar Security ADT. Brian, from Homestar Security ADT, responded to all my questions. Brian did not shy away from any questions I had about the cameras, regardless how technical or silly the question was, he answered it. Brian shared his knowledge with me and was honest with me about the quality of cameras in the market. I told him about my plan about buying the cameras from Costco. He was direct with me and told that Homestar Security ADT could install it for me, but their quality of cameras were superior to any camera being sold at Costco. This surprised me. I asked Brian what brands of cameras Homestar Security ADT was installing? He told me, "we work with the top brands such as Dahua and Hikvision." After hearing that, I told Brian to give me some time to do some more research. Sure enough, these brands were leaders in the market. They had everything I was looking for, Power over Ethernet (PoE), color night vision and NVR. I should add, this whole interaction spanned over multiple weeks. Throughout the whole process Brian and I stayed in contact trying to figure out what was best setup for my needs. Brain visited the property, reviewed my drawings, and provided suggestions on getting the best angles. Brian's customer service was remarkable. He worked within my budget and did not try to upsell me. I appreciated his professionalism and honesty. Once we had everything planned, Brian schedule an appointment for Santiago to perform the installation. Santiago was just as professional and honest as Brian. Santiago arrived on time and texted me in advance. When Santiago arrived he came prepared with his mask and all his tools. I showed Santiago my drawing and the he already had an idea how to conceal the ethernet cables effectively. Santiago inspected all the locations and gave me suggestions on how to maximize the viewing area of the cameras. When Santiago was in the attic, he was kind enough to do a quick inspection for mold or other maintenance repairs I may have neglected. He found that I needed to change my air filter. It had mold growing on it, I had no idea! Santiago did a spectacular job installing the cameras. He took his time to ensure everything was perfect. He made sure to conceal the ethernet cables as discreetly as possible. He was so patient with us. We had him change the camera's position multiple times until we got the perfect viewing angle. He did this with a smile. Santiago took about 6-8 hours to install all 5 security cameras. He configured the NVR, set the motion sensors and showed us how to use the mobile app. Brian and Santiago were the best! Would I recommend them for your job? Heck yea I would, in a heartbeat! read more

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Really good Service with ADT sensor security and Camaras. I really recommend This business. The price is good. Very knowledgeable with questions about surveillance and doubts about sensors. I understand it can be hard for some people but all these can be beneficial for the security of your business or home. Please contact Brian and he will assist you With your protection. read more

My home security system was totally old and out dated . I got in touch with Brian with Homestar security adt & explained what the issue was with my system. He came out promptly & evaluated our system & recommended what we needed to do for an upgrade . You can tell he took out the time, & his honest opinion on what he thought we really needed . Not at one moment did I ever feel rushed or upsold on anything he said . The price he quoted was I feel definitely worth what the upgraded system was needed. So we went with what he said and he sent out his tech Santiago who was super and very helpful explaining each and every new detail we needed to know about the new system and cameras . I would absolutely recommend HomeStar Security adt ! Punctual , friendly , professional, very detailed oriented & all around 5 stars !! read more

Thank you, Brian! I was hesitant to sign up with ADT since it's such a large, impersonal company with varying customer service. But as an authorized dealer, you made the process easy, and the pricing was more than competitive. I appreciated your willingness to help if I ever have an issue with ADT company. The technician came today to install, and he was great. read more

We reached out to Brian regarding some options, and he helped us figure out the best package for our needs. He was very casual and not aggressive during the sale and made my wife and me comfortable. When the installation came, the installer was able to get all the products up in a day, accommodating our vacation so we could have visibility of the house while we were away and handled a doorbell issue that was part of the house when we moved in so it could accommodate the security device after we got back with excellent follow up. I highly recommend Brian and his team to anybody looking for options in home security. Thank you, guys! read more

Thank you Brian! Really good Service with ADT sensor security and Camaras. I really recommend!

Brian and Santiago did an awesome job from the beginning to the end. They installed an entire camera system for my home and I'm very happy with how it came out. I'd use them again and would definitely recommend to a friend. read more

Brian ADT Tech took the call, and provided us a rough estimate with Alarmed ADT system ($1300-$1600)and wired ADT system ($3200-$5000). Chose for wireless ADT system, couple of things, the app is friendly however it takes time to load. I am still waiting for them to come back and install the doorbell camera which I haven't received a date yet. The cameras look amazing and it's two way talk system. I will update my review once they install my doorbell So an update, the tech came back to install doorbell and this time it was Sandiego who did it. He was so knowledgeable and so helpful that he even fixed our router and relocated our panel which seems like hard for the first tech named Rafael who came in the beginning. Sandiego was very nice and finished the work very fast. Brian was helpful and addressing our issues and thanks for providing us with a key fob. read more

Brian was awesome, helpful and punctual. He explained everything in detail allowing me to feel comfortable with the process. Jo jo was a phenomenal technician that went above and beyond in setting everything thing up exactly how we wanted it. I'd definitely recommend for your home security needs. read more

Horrible customer service repeated service calls, nothing fixed. Technicians are rude.

They were amazing, trustworthy, and made sure you were satisfied prior to their departure. They provided the best value and service I could have wanted. I would highly recommend both Brian and Santiago! read more

What a Huge relief having Brian at home star security ADT come out to my Mom's house and sit down and explain the entire process from beginning to end without trying to upswell or take advantage of her. Based on our research of Homestar Security on Yelp and other platforms it was apparent we needed to give them a call. The ease of the system and the piece of mind that my Mom has along with the professionalism that Brian and his team provided was fantastic. Thank you. read more

The service and responsiveness was great at Homestar. I called, they came over to evaluate our home the next day and we had our alarm installed and active a couple of days later. Brian and Jerry were efficient and very friendly. read more

I wanted to take a few minutes to thank Brian and Santiago for their great customer service. Thank you for taking all my calls and text messages & addressing all my questions and concerns. read more

Brian and his team were helpful, efficient and well informed. They were careful to set things up around the house which is super appreciated. We had an issue with a camera and another tech was sent out to resolve the next week. Brian has been super responsive and available for everything from the start. I'll recommend him and his team to anyone who is looking for a security system for their home. read more

Thanks to Brian and homestar security, hooked up both my house and my parents home. Installers were great and took care of us .. than you for the great service read more

Had this system installed last year, and wanted to wait before giving a review. We're really glad we chose them for our home. Brian came in for a consultation shortly after I called him. He was courteous, and respectful of our home. He provided us the system that we wanted and wasn't very pushy at all. He provided a great price as well. Santiago is excellent at what he does. He arrived on time. He wore a mask and booties. Install was very very clean and professional. When everything was done he patiently walked us through how the system worked and didn't leave until we were completely satisfied. Thanks! read more

It took us nearly 6 months to find our security specialist Brian. A lot of companies were trying to up sell us and/or sell us equipment we didn't need or want. Brian stopped by to give us a quote and asked if there were any security issues and where I wanted the cameras. He looked around the house and emailed me a great quote a couple hours later. The technicians professionally installed everything. The cables were all hidden and the cameras blend in naturally. Do yourself a favor and save some time. Just call Brian. read more

Brian and Santiago are some of the most professional contractors that I have come across. They are very detailed in explaining their systems and choices. Brian is a true professional and really took the time to explain the systems available and gave me recommendations based on my needs. Santiago is an amazing installer. Extremely professional as courteous. It takes both to make a great team. Most people will go to the Adt website. I'm so glad that I did not and I found Brian and Santiago. I'm a real estate broker and will definitely be referring them to all my clients. read more

Great service and follow-up. Fast and efficient installation, and so far it all works great!! My wife and I, not being very tech savvy, needed a lot of hand holding to navigate the system, which was provided without complaint or delay. We highly recommend this outfit. read more

We originally had a representative from ADT come out and we were unsure about moving forward. But then a friend recommended meeting with Brian. He was so kind, attentive, timely and really put us at ease about the process. We signed that day and set up install by the next week. Our install guy was also amazing. Only positive reviews and the highest marks I can give to Brian and his team!!!!!! read more

Brian and Santiago are utmost professionals and very knowledgeable with Home Security. The home walk through with Brian was extremely informative and he was able to listen to what my wife and I really wanted out of home security and translate that to a package that worked for us. The custom package we were able to agree to beats anything you can get directly from ADT. The installation by Santiago was efficient and educational once the system was set up. All equipment is state of the art and easy to use. Appointments were on time and the availability post install of Brian and Santiago is great. This company goes above and beyond. I would highly recommend this company because we felt listen to and we were able to create a package that was personal and fits our lifestyle. I would also add that supporting local business is the way to go. Brian and Santiago followed all COVID rules set by the CDC and our government. Thank you again! read more

I requested replacement of my 6 old motion sensors with top of line new sensors and other enhancements. They said they didn't offer the service. How can that be? They're in the business. read more