I went there for contact lenses. The service itself was a OK, but they crossed the red line after that. They booked my next appointment without consulting me at all! They notified with a text which included the part meaning " if I don't cancel one before I would get charged." It's common to make a next appointment but all other places do so consulting with me, often at the end of the office visit. I ended up calling them to cancel that. They are virtually selling a service I didn't even agree with and I would get charged unless I bother to call them. Is that even legally allowed? I will never use them. read more

Always courteous, great staff and prompt appointments- this is a wonderful team and fantastic location.

I think the picture writes the review for me. The lady at the desk was so nice and polite. But I don't support businesses that support this delusion they may have forgotten this is still TEXAS. I politely asked for my ID back and took my business to a different eye doctor. read more

Open Eyes Vision Center - Website application - Optometrists Near Me - Frisco, Texas

I highly recommend. Very friendly, professional and clean. Doctor takes her time and explains everything very easy to understand. This was my first time walking in without an appointment and seen immediately. I had been to 2 different other eye doctors and was not impressed by there services . read more

I am blind with one eye. My good eye has perfect vision. One evening my child accidentally gashed my good eye with her nail, damaging my cornea. The pain level was crazy high and all I could think of was I would never be able to see again. My eye doctor couldn't see me. I called a few places and they also couldn't see me. Dr. Farooq was kind enough to squeeze me in her busy schedule. Dr. Farooq showed great empathy and put me at ease right away. She placed a contact on my injured eye so my eye lid would not rub on the gash when I blinked. She also gave the right meds - pain, antibiotics and steroid. In a couple days, my vision was back to normal. My family and I are forever grateful of Dr. Farooq. We will go with her for all our eye needs! Thank you so much! read more

I came here after going to another optometrist who really messed up my prescription. The front staff was really efficient and accommodating about getting me checked in to see the doctor. Dr Farooq really CARES! She made sure be thorough and a great examination. She's very sweet, and was able to answer all my questions regarding prescriptions and other issues. (And trust me I had a lot) Would definitely recommend! read more

Dr. Zennia Farooq is far and away the best eye doctor I have ever experienced and to echo the other 5-star reviews, the doctor and her friendly staff have been extremely helpful. Despite having a busy practice, I'm almost always able to schedule an appointment. Dr. Farooq is extremely intelligent, a compassionate and caring person ,and a truly outstanding doctor who takes genuine interest in eye care and health. I count myself truly lucky to have found her in such a nice location. One can tell that Dr. Farooq values one's business and strives to provide quality service. From the friendly service to the cleanliness, the experience is always an amazing. I highly recommend Dr. Farooq. read more

Front office staff very rude. The out of pocket for the same exam was quoted different each time. ( same year No deductible limit involved)

Talk about service! the staff at master eye associates were incredibly helpful and kind. Dr. Farooq was a pleasure and very professional in helping me understand everything and made me feel very comfortable when asking question. I Highly recommend this place to everyone! read more

The optometrist Dr Farooq is fantastic and took awesome care of me! She's incredibly thorough and it was without a doubt my most pleasant eye exam to date :) read more

Receptionist was very rude and did not communicate the insurance charges properly. They did an exam and didn't inform me that it wont be covered in my insurance. My copay is $10. But they charged me $49 for the visit. Original bill $90+. So I ended up paying 50% even though i had a very great insurance. They conducted an unnecessary test to make me pay when I actually visited for a normal eye check up. I don't have any issues in my sight and I am not wearing any glasses. read more

I had a great experience here. Dr. Farooq and the staff were very friendly and professional! The staff did a great job explaining which tests were covered and not covered under my insurance. I will definitely be recommending this place to my family and friends. read more

I didn't have a long wait and Dr. Ho was very professional. I was in and out quickly. I will be back.

Had a great experience with Dr. Farooq and her staff. They were very thorough with my exam and explained everything to me very clearly. I did not feel rushed and I felt comfortable asking questions. Would recommend her to my friends and family. read more

I had my first appointment at this location to see Dr. Wagner. The office staff was very friendly and professional, and they did a great job on performing the pre-exam tests. I cannot say enough on how wonderful Dr. Wagner is at her job. She was thorough, personable and very professional. Dr. Wagner explained the exam as she was performing it and was very informative when answering all my questions. I absolutely recommend her for all your eye care needs. read more

Dr. Farooq was professional and friendly. She takes time to explain what she's looking at when showing you photos and going through the exam. I highly recommend seeing the staff here! read more

I would highly recommend this location as well as Dr. Farooq. She was very thorough and made sure I was comfortable throughout the entire process all while explaining each process to me. Dr. Farooq even made it a point to check in with me after the exam to make sure I was satisfied with my new prescription and contact lenses. I will definitely be returning for my regular eye check up. read more

Don't like getting poked and prodded in the eye, but highly satisfied with the service. Dr. Farooq and her staff were extremely courteous and respectful. Highly recommend her especially if you're one to avoid going to the eye doctor! read more

It's too bad the doctor here is great because the staff are AWFUL. The first time I took my daughter for a walk in appointment I was flat out lied to and told they do not see children on the weekends and when they do see them that they had to have a referral from their pediatrician. Funny because when I went to my appointment on saturday i scheduled my daughters for sunday online just to see if they would call me to cancel it due to the above stated circumstances. Nope , in fact before we left they tried to confirm her appointment. So let that be strike one. Strike two would be how unorganized the front office staff are being that i filled out my paperwork online and they tried to make me fill it out again without even looking to see and then when i told them i had already filled it out they did not know how to look it up in the system... cool. next comes the attitudes from all the staff about my friend coming in before her appointment time. Being that it clearly states on the door to the office that walk ins are accepted the attitude was completely unnecessary. Fast forward to the extremely rude child! that was doing the intakes for the doctor. she had the worst attitude of any other the staff and acted like the mere audacity of someone coming to their scheduled appointment was too much already but how dare someone do a walk in visit in a saturday. she could absolutely it be bothered to have even a half decent affect to the people she was doing in takes on. she truly could not be bothered to do her job or at least fake being a some what approachable human being. No one asked her to work on saturday but you could sure tell they told her too!! But wait ladies and gentlemen it gets worse! I hate the eye puff pressure machine and it took and bit more time for me to sit still for it, take into consideration just for a moment other than be being an adult, i am a war veteran and things like that i do not do well with, but she talked to me like a child and basically told me that the doctor would put drips in my eye and pike it if i did. it let her puff my eye. number 1 little girl, as the patient i have the right to refuse ANY procedure or exam i do not want or feel comfortable with. Moving forward she basically forced on myself and my husband the retina eye scanner which was a co-pay of $39.00 each. Before running our benefits and letting us know what it would cost, being that this is 100% optional, she just did it and charged us for it. She was rude inconsiderate and disrespectful to a fault. The Dr was great, super nice and helpful and informative, but her staff are absolutely horrible. i cancelled my daughters appointment being that people can talk to and treat me however they want but if they were going to treat my kid that way we would be having a whole different situation. I work in healthcare and this type of behavior and attitude would NEVER be okay. Eye doctor or not people do. it make medical appointments and pay money to be treated so poorly by the children that are upset about working on a saturday. read more

I've used this doctor before for myself and children without fail. Today when attempting to schedule, the lady answering was extremely rude and wouldn't allow me to schedule an appointment without providing her my insurance information. In fact, she seemed more interested in my health insurance rather than the vision coverage. I told her who my health insurance was through and she said, "Wow I've never heard of them and we only accept PPO coverage" and continued to state that she said most people have "united, blue cross, etc." I explained to her that it is a PPO plan, my company is self insured, and regardless she should be more interested in my vision coverage anyways. She didn't want my name, social, or any other personal information to 'verify' and then passed the phone to another woman to schedule while talking rudely in the background. I opted to spend my money and benefits elsewhere as no one should be insulted while attempting to do business. DO NOT RECOMMEND this office based on the staff. They shouldn't make it difficult to utilize benefits. read more