Came here to get an MRI scan of my back since I was in a car accident. They have parking at this location and I was helped by Mario. He helped me with my scans and told me where to put my stuff. MRI scans require absolutely no metal on your body and my appointment reminder had a YouTube video as a guide. I wore my gym clothes since certain bras can contain metal as well. I was asked to take off all accessories; earrings, necklace, watch, glasses and I put my belongings in a locker that had a key. During the MRI scans, Mario gave me a time for each interval during the whole process. I was in the machine longer than expected since it was for my back and neck but it went very smooth. If I had to get an MRI scan again, I would come here again. read more

I got into a car accident and have been suffering with chronic neck/shoulder and lower back pain so my chiropractor suggested getting an MRI. My personal injury attorney brought me here, which I appreciated because I was able to get an appointment by the next day, versus other places where I had to wait 3-4 weeks. My appt was 9AM but I got there by 8:40AM to do paperwork, and the process went smoothly. Mario was a jokester, but was accommodating to my needs. I was out of there by 9:40ish after everything, and the 2 MRIs. Quick and painless and easy. read more

I love that there's an Open MRI imaging center so close to work. You wouldn't be able to tell from looking at me, but I'm a claustrophobic gal, and having a place like this to help folks like me is a boon. I have been coming to Open System Imaging for the last few years, and each time I've been here, I've been met by some wonderful office staff and technicians. Recently I had to get some MRI imaging done due to my sciatica and degenerative disc disease issues, and the tech was so nice. Due to the pandemic, they are following the health guidelines and ask folks to mask up while in the premises. They also ask that we make appointments so that we aren't all huddled up inside. They also provide you with a CD for your images that you can share with your health care professional and doctor at no initial cost. I think for additional copies you'll have to pay a small fee. I love everything about this place, the only reason I'm giving it 4 stars is the parking and ease of getting in and out of their parking lot, otherwise, they get 5 stars from this gal. :) I highly recommend them for your MRI needs especially if you've got a phobia for closed places. read more

this location closed. Look at website for the remaining two locations. good luck. RADNET offers open systems but older machines are not adequate for reluctant tight space clients. Beware. read more

Seemed really unorganized, even showed up early to appointment as they ask. But still waited over 30 mins to be seen. Then waited for CD of my images which I was told would be 15 mins, the girl saw me staring at her 40 mins later and said O and grabbed it off her desk and said here you go. Not a professional place at all. read more

I had to have an MRI last month and went to Open System Imaging. They checked with my insurance, told me the scan was covered and I proceeded. Today I received a bill for $760, my insurance had paid $1140. They never once mentioned that the procedure would not be fully covered, rather, they told me that it was. It was incredibly misleading. Had I known that I would be charged such an exorbitant amount ($1900) I would have absolutely gone elsewhere. Research shows the average for a spinal MRI in Los Angeles is $480-$1250. Avoid this place like the plague... read more

Came back here because their quick and very friendly. My first visit was over 6 years ago. Need a second MRI, made the appointment over phone and was good to go. Arrived for my appointment then told they don't accept my insurance , okay I understand that part. It would be very nice to have a courtesy call and be told instead of being told day off. Such an inconvenience, even funnier, receptionist said I was left a voicemail, I don't have one set up. Please confirm a cancellation next time, before having someone make time and ask for the day off to come in. read more

I gave up a holiday to have an MRI here. The front desk staff were nice but the technician was completely disinterested and made me feel like I was inconveniencing her. The MRI was not pleasant but not as bad as a closed MRI. When I got to my doctor's office for a follow-up appointment, he looked at the image and said Open Systems had taken an image of the wrong body part (please note that the order for the MRI said: RIGHT CLAVICLE in bold, 20 point font in all capital letters, yet the technician took an image of my right shoulder-she clearly wasn't paying attention). I immediately called Open Systems and got a message that they were permanently closing in four days. I tried to reschedule but I was given the option of an appointment with less than a two hour notice while I was at work dealing with a crisis. Open Systems had already billed my insurance so I haven't been able to reschedule my MRI (more than a month later) at a different facility. I don't have a diagnosis for my ailment and potential treatment is being delayed. Their careless error has created a nightmare for me. No wonder they went out of business... read more

Nice place, friendly staff. I came here on a recommendation from my health insurance. This is an open machine. I have had 6 mri's before and the thought of another tight enclosed scan was boarding on a tad claustrophobic for me. The gal, Catherine, that performed the procedure helped me on the machine and got me as comfortable as possible, so I don't move for 30 mins. She handed me nice sound cancelling headphones. I think I fell asleep during the procedure a few times. The staff wanted to make sure i took my cd to my referring doctors and to make sure i got it back from them for my records. But if I need a copy there would be a $30.00 charge. Ladies, fyi, wear a sports bra! Wear comfy clothes so you don't have to remove clothes. It is a bit cold there. (Both other business I've been to were cold too). read more

If you ever need an OPEN MRI this is the place! Katherine was my MRI Tech she was amazingly professional and sensitive to the fact that I am horribly claustrophobic and can barely have an open MRI as it is!! She made is to where I was not having a panic attack. God bless her and the rest of the staff! Everyone was super professional from beginning to end. read more

I visited this location about 3 years ago for an MRI of my ankle. A few months ago I had a need to have an MRI of my shoulder. Not remembering if I was claustrophobic or not my Dr had me go to another facility for a closed MRI. I lasted less than 3 minutes in the tube. I just about lost my mind. Granted I needed to have my shoulder scanned and I am also a full figure gal it felt like my face was inches from the open MRI equipment. So onto the Open System Imaging I searched...which lead me back to here. The fantastic team at OSI. They were able to look up my records and see I had been there before and help me through the process of getting in for my open MRI. The technician was fantastic at working with me seeing I have extreme shoulder pain and have a hard time laying flat and still. Both of which you have to do to get a good MRI. In less than 45 minutes I was all done and walked away with the disc for my dr. Great staff, state of the art equipment, private parking (a plus in pasadena) and quick turnaround. I highly recommend them. read more

Stay away from this place if your are coming here due to an accident they will sell your lien to a loan shark outfit called EDS Financial. This place will make it impossible for your personal injury case to settle. read more

They are getting 3 stars from the wait and 5 stars for the care I received once I was in there. I had a pelvic ultrasound which requires a full bladder, so having to wait 45 min past your appt time is painful. Staff was apologetic but still. HOWEVER, once in the room, the tech was amazing and accommodating. Anyone who has had to endure a transvag ultrasound knows how uncomfortable it can be, but hers was a breeze! read more

I have 2 insurances to bill from and they take both. Still charging me 1/3rd of the bill. 1st time this has happened and I was not told until several months later in the form of a bill. Report left serious injury out on report and made no reference to advise looking at the images as further correlation. If your doctor is only looking at the report than you could be in serious trouble. Just FYI. read more

Okay. It's not likely that you are seeking out a scan of some sort if everything is good. That said, if one does need that service I have had two very positive experiences at this facility. The appointment/scheduling desk is accommodating and efficient. The ambiance of the facility is soothing. There has not been a wait either time I have been here. The radiologists are informative and professional. The best part for me was I needed a Brain MRI today and I am claustrophobic. The Open MRI worked very well for me. There was even soothing classical music playing softly in the background during the breaks in the testing noise. Either that, or the music was just in my head. Hopefully I will not be in further need of Open System Imagings services any time soon, but if I am I shall request them. read more

I was at their offices recently. Very nice staff and I was taken in for the MRI on time. It is different than the USC Keck facility in that one isn't paying, I assume, for the water falls, alabaster reception counter, big screen TV and fresh flowers that are so abundant at Keck (and don't think that Keck doesn't charge for all of that) and I did not need to pay for parking at Open System Imaging. A good place. Thanks read more

This place was great!!! I am extremely nervous around needles, and needed to get one for my hip MRI. Thank goodness the lady at the front desk stepped away from her busy schedule to hold me hand, while the needle was administered. This place deinitely treats their clients with the utmost care. Thanks Lourdes for holding my hand and making me feel safe! read more

My MRI there was a nightmare. I went there because of claustrophobia and they bullied me into a closed machine because "image quality is so much better." They put me into a position that was nearly impossible for me to maintain. I requested breaks to restore blood flow to my hand. The tech didn't communicate with me at all regarding how many images were needed and how long each would take or how long I had left. Nothing. I had to keep asking for information. I was told everything was fine when I finished and they sent me on my way. Radiology report said image was useless because I "moved too much." I've unfortunately had 20+ MRI's and I've never had that happen before. They are incompetent. read more

Poor administration--difficult to make appointment, equipment broken; technician wasn't on post for appointment; no call back. I tried 3 times to make an appointment for an open MRI and finally went somewhere else; you may wish to do the same. read more

They gave my father the appt for 9:15 am. When we got to the office he wasn't seen until 10am. Staff told me he was scheduled for 9:45 am. Same thing happened to another patient. My father and I got to the office at 8:45 and didn't leave past 11am. Their timing is off. Check your appt times for future patients. read more

Very long wait to be seen with an appointment. I arrived 15 minutes early for appointment and waited another 2 hours to be seen.

It was very noisy, like she said, but I was still able to take a nap during my MRI. The only improvement would be if the image could be offered to the patient, too. It's digital after all. Overall a good experience, short wait and quick scheduling. read more

Came in today to get an MRI on my hand. The staff are very friendly. Took about an hour with the wait of filling out some paperwork, the 30 minute scan, then the wait for the digital copy from the technician. If I ever need to get another MRI done, I will come here. read more

I am very claustrophobic and the idea of an MRI was never an option for me until my neurologist told me about an open MRI machine that they could reserve for me. I went to Open System Imaging in Pasadena, spoke with the tech whose name is Katherine who made me feel safe, comfortable and sensitive to my needs. Originally I "opted" to use the "open" MRI. That machine was being used by an older woman who was using the MRI machine I had reserved, so Katherine told me it was going to be at least another hour before I could use it so she proposed that I take a look at the "closed" MRI machine and said it would only be 20 minutes instead of the hour it would take with the open one. She said to to try it out and see for myself what I thought and seeing how it would feel for me. As I was rolled into the "tube" as I call it, I looked up and rolled my eyes back and could see the "outside". That's all I needed to see and felt confident I could use this machine. After over 25 years of no one ever mentioning this option for people like me! I am so glad I did this because I conquered my fears thanks to Open System Imaging, especially through the sensitivity and compassion of Katherine! I feel if I can do this, anyone whose had the same fears as I have can do this too! read more