Shout out to this location from the moment I booked the appointment, to the time I went for my…read moreappointment. Everything was seamless and hassle-free. I was worried after seeing the poor ratings and hoping my experience will be okay. Thankfully it was more than okay! When I called to book an appointment, I spoke with a nice staff (forgot her name) and she booked my appointment after checking I was in the system and obtaining my insurance information. After booking, I received a text message to complete some forms prior to my appointment - which took a few quick minutes. Appointment is approaching within a few days, I get a text with address info, my appointment date and time and what my copay will be. Plus, to confirm my appointment. I forgot about this text and they called me later that day for verbal confirmation. The appointment day comes and I have an early 9am morning appointment. The reminder does mention to come 20 minutes earlier. Parking in the morning is okay, but I can imagine it getting full for afternoon appointments. They open at 9, but people are there before 9 because 1st come 1st serve basis for their X-RAYS, etc. but for US it's by appointment, so I was seen right at the dot after checking in. I did have to fill out a form to provide my updated address and also paid for my copay before going in. The US technician was Sage and she was friendly, quick and got me out in 15 minutes. No frills! Overall, a positive experience and I believe they are trying their best to serve their customers to their best of their ability. Imaging centers always have a wait but I'm so glad they honor the services that has appointments scheduled!

They are refusing to refund me the difference amount money between Healthcare charges (Explained of…read moreBenefits) and the copayments which they always charge higher on my credit card before the services. You have three options to file a complaint against this medical group. At first file a dispute with your health care company, second file a complaint with California Department of Health and Management and finally file a dispute with your credit card for a different charges as I did. Finally my credit cards took care of the issue and permanent credit the difference charges back to my credit account. They are horrible for customers services.

very nice family support. Canada is very own and also make yourself a Shopify if you're a business…read moreowner..

Dr Sun is amazing. I had to get a breast biopsy and she and her staff are caring and helpful.read more

Well, I now want to reverse my complaint against Insight Imaging Garfield...the Admin Jennifer…read morereach out to me offering me an apology and another appointment. I came to my appointment today and I have to say that the entire experience was great! Front desk treated me with respect, then the MRI tech Leo, walked me through the process, Yolanda came into the room to assist me and made me comfortable. When everything was done Yolanda explain the process of forwarding my results to my doctor and the time frame this would take. I need to say that everyone was professional, kind and extremely compassionate. The anxiety that comes with this type of medical exams was gone because of this team. Thank you!!!

A very unfortunate experience with booking a CT scan…read more I am willing to self- pay for a CT scan but the reception lady insisted that I need to submit insurance info and, if declined by insurance, then I can self- pay. This went around for about 10 minutes. I then asked if there is a way I can speak to a manager: I am willing to pay for the CT scan out of my own pocket, just want to schedule. I was told the manager is not in on Mondays. Overall, a very disappointing experience.

Love It staff is friendly I was able to take my whole family. I bought the last package and was…read moretotally worth it. They play music while ur on season

Amazing service provided at this location!! Ultrasound tech, Vonna, did an amazing job. She was so…read morewelcoming and made our experience there a great one !! She was very knowledgeable and went above and beyond by offering us amazing tips to help me through the remaining weeks of my pregnancy. 3D pictures have amazing quality and the office itself is so spacious and cozy. I felt very relaxed and comfortable with her . I would highly recommend you get your ultrasound done here !!!

I was able to get my scans done within two days. The young lady who scheduled me was very helpful…read moreand returned calls promptly.. now I'm just waiting for my results. It's been five days.

Had me sitting while paper work was there in office. Hour later walked across the street to doctors…read moreoffice to find out it was sent 55 min ago. Got back to sun imaging and the girl and guy was finishing lunch saying it just came in from the doctors office. Insulting not honest people or maybe racist. I don't care if so. Bad experience

Terrible service! Rude front office staffs!…read more All staffs are not trained well and awfully ruined to their patients! They think they are the only testing labs in the community so they think they entitle to treat every patients rude and disrespected! It is my doctor's choice within their network to use them . If i have a choice i wont use unprofessional service when they are in a professional field. I asked her to let me talk to the manager , she said no. Just come back another date she that set my new appt without letting me know when i thought she checked me in for my appt. I drove an hour drive to here and i did called her and said because the freeway i came from have accident in the front so traffic will be 10 mins late when i arrived she get my ins card , id and i thought she checked in and she went yo back office and dont say anything then come up and said see me next time. She literally wasted another 10 mins and she blamed on me. She could have tell me and dont check me in and wasted my time and said dont see me! What a shame when you are in professional setting and act so low! Worst is another lady came over yelled at me too! I said what the heck? The security was good shaking his head how they treated me! No mercy and treating patients extremely horrible and terrible! Feel sorry for the owner of the business that have terrible staffs mistreating his customers

Terrible experience and poor service…read more I went to my orthopedic doctor appointment today and brought the MRI CD from this DMG location with me. My orthopedic doctor told me the CD was empty and that there was no report on the disc at all. He suggested that I go back to DMG to either ask for a refund of the $15 fee or at least get a printed copy of the report. I arrived at DMG around 2 PM. Unfortunately, the staff members were not very helpful or friendly. They simply told me to sit and wait while they checked the issue. I had another appointment at 3:30 PM, so after waiting for about 30 minutes with no update, I had to go back and ask what was going on because I didn't want to miss my next appointment. They told me they were making a new CD and that I needed to give them time. I explained again that I had another appointment at 3:30 PM, but they just kept telling me to wait. Eventually, they gave me a new CD, but honestly, I didn't want to risk another problem. So I asked if I could also get a printed copy of the MRI report in case the CD still didn't work. The staff member initially told me they don't provide paper copies. I was confused because clearly they are able to send the report to my family doctor, so why can't I, as the patient, get a copy of my own report? After going to the back office, they finally gave me both a new CD and a printed copy of the report. But honestly, why is asking for my own MRI report treated like I did something wrong? I was sitting there waiting for over an hour for the CD after the MRI screening in March 2026, and ended up they gave me an empty CD? Does it make any sense?

I had to come in for an MRI on my hip in my back. I had some anxiety coming in, but the guy made…read moreme feel more relaxed and at ease when it came time to actually having the MRI done. I like this place better than Kaiser. Their MRI is different. It's not as enclosed as Kaiser's so you feel like you could breathe a little bit better. You know you're not trapped. They really want you to be comfortable and I appreciate that. They gave me earplugs, a mask to wear over my eyes, they had good music playing, not only that but they check in on you often. I felt well taking care of, and I appreciate their service. I think my favorite part was that it was late at night. I didn't have to deal with any traffic at all. Love that. It is located on a fast street. When approaching, you should slow down otherwise you could end up passing it.

I had a lumbar spine MRI completed at the San Gabriel location. My doctor was upset because the…read moreradiologist hired by Prime Imaging did not include all the injury information displayed in the MRI. Thank God that Kerlan and Jobe Dr Chon is thorough and cares about reporting the proper information regarding injuries . My Doctor was able to report what he visually seen in the MRI and the Prime radiologist had to revise his initial findings. With this in mind do you really want to go to a place that doesn't properly read the images? Injury damage equals treatment and possible compensation. I wouldn't go back to Prime .

At first, it was a little confusing on how to get in. But once in everything was smooth. Only…read moreissue I had was the receptionist had a horrendous cough, but she was wearing.a mask The gentleman doing my MRI was very patient with me as I was so claustrophobic. But definitely recommend this place.

Very professional and nice individuals who work here, Danny (supervisor) was so helpful and patient…read morewith me when there was a mixup with my referral. The technician who did the MRI was helpful nice as well. I would recommend this facility for any who needs a MRI!!

Had an MRI the whole experience was great made me feel comfortable. Young male MRI person deserve 5…read morestars!!

SCOTT YOU ARE THE MAN!!!…read more.... I'll start off by saying the building is located in the front of White memorial hospital so it is super easy to find and parking is great and easy but you do need to pay and they do not validate (Bummer) but I was out within 1 1/2 hours so I wasn't really tripping on payment. The imaging center is super clean and very pleasant as you enter. You are greeted by the receptionist which are always very professional and courteous. So now that you know about the imaging center let me tell you about Scott the imaging technician that was doing my MRI. He is thee best and I mean thee best technician I have ever met in my life. He made me feel so comfortable and asked questions about my injury. He was so easy to talk to he made you feel like you were the only person that he had to deal with that whole day and by me saying that you could tell he loved his job and he would go out of his way for any patient he may have, his smile to his appearance and through the way he talked was remarkable and definitely he made an impression that I even asked to speak to the manager to commend on how great and how helpful he was. I don't usually do that but for Scott he definitely needed to be recognized. Thank you from the bottom of my heart. Imaging center you have a great person working there and Scott is his name and I will definitely tell friends and family where to go and who to ask for if they ever need MRI. "KEEPING IT 1 HUNNID"

Run run run!!! Do not enter this establishment you will regret it…read more Twenty people in front office not lunch time early morning. Takes over an hour to ask about appointment. After another hour to give paperwork, then an hour to get a test. Go elsewhere...

The stupid girl who answers the phone wont let me make an appointment for a MAMMOGRAM even though I…read morehave an ORDER FORM from my DOCTOR and I am in severe pain. Only because in THIRTY YEARS OLD, theres a reason i have an order form stupid uneducated girl.