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    Open Wave Digital

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Open Wave Digital

    Brand Management

    Data recovery

    Desktop computer body repair

    12 More Services

    Desktop computer support

    Device support or repair

    Cloud services

    Telecom or network services

    Remote access services

    Laptop body repair

    Laptop support

    Printer support

    Web design

    Website development

    Web hosting

    Website maintenance

    Open Wave Digital Photos

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    8 years ago

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    New York Computer Help - Tech Passionate.  Customer Driven.  That's what you'll get the second you meet us and every time thereafter.

    New York Computer Help

    (501 reviews)

    Murray Hill, Midtown East

    The owner, Joe, called me with a genuine and respectful manner to discuss the situation. He also…read moreshared his intention behind founding the service, and offered a free repair for the broken bezel. I appreciated his sincerity and the way he takes responsibility for his work. During the conversation, he also provided helpful and professional advice regarding my other tech-related concerns. Overall, I felt that he genuinely cares about both the service he provides and the people he helps. Because of this follow-up and support, I am revising my overall experience to a 4-star review. I also hope the company's culture continues to reflect this level of care and professionalism and continues to support both customers and staff. --------------------------------------- Previous review -I brought my MSI laptop to this shop for a lid repair. At the time, there was a small crack on the left side near the hinge, and I was worried it might get worse , but the screen bezel was intact. I was initially told that once the part arrived, they would notify me to bring in the laptop, and the repair would then take about a full day. The part arrived on December 30, 2025, I dropped off the laptop on January 6, and picked it up on January 9. -After I got home, I turned on the webcam to prepare for a meeting, and noticed that the screen displayed a blue image. I contacted the shop immediately. I was asked to bring the laptop back for further inspection, but no explanation was provided regarding the possible cause of the issue. -Since the shop is about an hour away, I asked whether a remote diagnosis could be done first to better understand the situation. I was informed that there would be a charge for that service. At the same time, I looked into common causes of this issue and found that it can result from a protective film not being removed during repair. However, this possibility was not discussed. -If a likely cause had been communicated, it would have helped me better understand whether an immediate return visit was necessary. Without that information, the situation was unclear and required additional time and travel to resolve. -More recently, about four months after the repair, I noticed that the bezel near the hinge has cracked, even though I have been handling the laptop carefully. This area was not damaged prior to the repair. Given that the hinge area is a high-stress point, I am concerned that the repair or reassembly may have contributed to this issue. Overall, my experience was disappointing. While the initial interaction felt welcoming, it was followed by a noticeably self-protective approach when issues arose. Although the repair was completed, I encountered additional problems afterward that required significant time and effort to resolve. Based on this experience, I strongly recommend that others ask detailed questions about the repair process, confirm what testing will be performed, and ensure the device is thoroughly checked at the shop before taking it home. In general, I believe that clear communication and transparency are important in building trust with customers over the long term.

    As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

    Hyratech Computer & Phone Repair - We unlock All cellphones! Call us to check availability and price

    Hyratech Computer & Phone Repair

    (59 reviews)

    $$

    Elmhurst

    So I'm going to have to change my review here from a positive to a negative. I was shopping around…read moreto fix the screen on my iPhone 11 and I was quoted prices in the $300 range but this business offered to do it for $135. So I took the phone in and had the screen replaced and everything was good for about three weeks or so. After that the screen became on responsive and when that happened I immediately understood. These people will replace your screen and it will work for a small amount of time but ultimately it will stop working ,and when it does , I would imagine that they will not take accountability for it so I'm not even going to bring the device back to them. I would imagine that if I did bring the device back this would be the two possible scenarios: 1 - It's your fault because it's been three weeks 2 - We just don't know what the problem can be and there can be many reasons so we will hold your phone and try to figure it out but of course we won't figure it out and will not accept accountability. If you have an expensive device and you need a screen replacement you'll have to fork out the money to pay for the right equipment otherwise you shouldn't bother. If you have a high-end device don't take it here to be repaired because the repairs will not last long as they use subpar replacement parts that don't last very long. Go to Apple or a reputable third-party repair.

    My dad use to come here for years whenever we had a computer issue so now that mine was out of…read morecommission I figured I'd give it a try for myself. I needed the video card on my Mac replaced because it was going and once it did my Mac wouldn't load past the intro Apple logo. After dropping it off I got a phone call a few days later saying what needed to be done (confirming my suspicions) and I agreed to the terms. I was issued a reciept with my name, date, type of computer, etc. Then I never heard from them again. I found it odd that they never called me back to pick up my laptop. This happened the previous time I used them also. I always had to call them to see if my item was ready for me to pick it up. I can only guesstimate as to how long a fix will take. It could be two days or it could be two weeks. I don't know if they have to special order some part from Apple or whatever. Just wish they called me to tell me my item was fixed. Nevertheless their services are cheap, fast and reliable. Their customer service is on point and very friendly. All i'm saying is call a brotha back, don't leave me hangin'. ..they also get props for liking my Wu-tang shirt.

    Lincoln Business Machines - IT Managed Services

    Lincoln Business Machines - IT Managed Services

    (96 reviews)

    Upper West Side

    LBM replaced the cracked screen on my 5 year-old Mac Book Pro in…read moreMay 2025. Less than 10 months later the screen goes semi-dark and then fully dark after a few minutes of use. The technician diagnosed the problem as a defective screen and insinuates that I might have dropped the computer or spilled liquid on it ! How can a brand new screen go bad after 10 months unless it was a recycled or generic one yet charging brand name price ? Sorry to have tried to support a local business. It will be Apple a block away next time. David C

    On May 21, 2025 Lincoln sent a technician to my home to hook up a newly purchased photo printer and…read moreto show me how to use a newly purchased CD player. The technician was unfamiliar with either device. The photo printer, as connected, smudged badly, which the technician said was the result of using the wrong paper. He managed to get the CD player working by attaching it to my phone charger. I left town for the holiday weekend. Service charge $300+ I returned from the holiday weekend and realized that the technician had taken my business printer off-line. I couldn't get it working and they were unable to resolve the problem over the phone so, on May 28, they sent the technician back to my apartment where he got the printer back on-line. Service charge $200+. I went out to lunch and, when I returned, I found that the printer was again off-line. I called and the issue was resolved by my unplugging the printer, waiting a few minutes, and plugging it back in. The unplugging technique, such as it was, would only last a few hours with the result that almost every time I needed to print or scan, I had to unplug, wait and re-plug. Additionally, the connection between the computer and printer had become very slow. I called again and requested that they send me a different technician who came on June 5. He put my printer back on line, did something that made the photo printer actually work, and was able to get the printer to respond more quickly when printing. Service charge $200+ June 6 the printer was again off-line. I called that morning and was told to "calm down." I'm done with Lincoln Business Machine.

    Open Wave Digital - web_design - Updated May 2026

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