The company uses means to deceive the customer. On the website, they offer one price, but when you…read morepick up the vehicle, they charge numerous extra fees that are not disclosed on the website. The refund cannot be processed through the website, only via email, and they do not respond to emails. I have been trying for weeks to get my money back.

A car that we reserved in advance for $435 was increased to $1900!! The agent at the Porto airport…read morekiosk just off site (be careful as they also use a couple of other names as in Fox GoldCar) was aggressive and dishonest, telling us we could not put our luggage on the back seat as it was illegal in Portugal. Therefore we would be in danger of fines and the only other car he had was a larger car - the biggest - as everything else was taken. He continued to add fee upon fee - he was relentless - we were 2 women - and after a while just gave up to shut him up. The company should also be made aware that he kept repeating that with the insurance we could crash the car and we should never worry - scratch it, crash it - whatever we liked. Neither of us will ever use this company again and not sure if we'll ever use Expedia again as they were not helpful at all. This company - Fox GoldCar - is a major scam - tourists beware, they run a total con game!!

First time using Sixt, and it won't be the last…read more After a less-than-ideal experience with another provider (cough cough, Europcar), we canceled our reservation and quickly booked with Sixt instead. It was impressive. Within minutes, they had our car ready, gave us an upgrade, and were incredibly kind the entire time. No pressure to buy their insurance or add-ons, no scare tactics about not driving on the highway with a small car (unlike Europcar, which kept trying to upsell us). The whole process was a breeze, including the drop-off. The car was in impeccable condition. They have definitely earned a new customer!

Only one star because I had to. This company are complete scammers . I rented a car in Porto back…read morein July and the face to face service at the collection point was awful, rude lady who tried to make us feel like idiots for not wanting every upgrade under the sun she was trying to sell us at a premium price!!. They then invoice at the end 120 euros for fees and having an extra driver , which was fine . They then take 210 from card without agreement and gave me some rubbish invoice adding all sorts on . I complained and got no response, then today I get an email saying they are charging another 10 euro for recharge of vehicle, they already charged 45 for this when they took the 210 ....... We used the car twice for a 15 minute journey!!!! . Absolutely disgusting company . DO NOT USE

ignorant, useless people who have no concept of customer service. i keep getting canned responses…read morethat do not even remotely address the same question i have asked three times already. i'm going to cancel the reservation. stay away unless you want to invite nothing but aggravation.