My two children and I had eye exams here, but our insurance doesn't cover frames just the exams…read more After I told them that I would be purchasing glasses online because there was no way I could afford even one pair of their glasses they were very rude and the tech's tried to refuse to do our PD measurements. After some convincing they begrudgingly agreed. They did my two kids, but when they got to me, I noticed they held the PD machine at a strange angle and the measurement came back much different than my previous PD. I asked if they were sure they did it right and they responded with a very curt 'I know how to do my job' I got a more recent eye exam at a different place and they confirmed my PD measurement never changed and that the people at Casco Bay had botched the measurement purposely because I wasn't buying their glasses.

I was referred to Casco Bay Eyecare by a neighbor who has used them for years! They are by far the…read morebest place to go for an eye exam & glasses. My great experience started with an enthusiastic greeting by Debbie as soon as I walked in the door. Courtney & Dr. Amy Cyr gave me a super thorough eye exam. Then, Gina Namin pleasantly & patiently dealt with me while I tried on 25 different pairs for frames. She made sure they were just the right one & fit perfectly. Fast forward 6 months and I went back for a pair of prescription sunglasses. I needed a new style. Nick Howe was a huge help and pickled out a pair of Maui Jim sunglasses I would have never tried on myself. He was so good - my wife even loved the ones he picked out!. I just picked them up and Gina again made sure they fit perfectly. The best customer service I've received in a very long time.

My husband and I both had cataract surgery recently at Eyecare Med Group in Portland. The staff was…read morevery accommodating to our needs and provided wonderful care. Dr. shah was very caring and answered any questions that we had. We both had a very good experience . I would recommend them to anyone looking for cataract surgery.

Update: shortly after posting my initial review, I was contacted directly by customer care…read morerepresentative who personally promised to get it straightened out. She explained there was some confusion because my practitioner had also gone on an unplanned extended leave. Which could account for some of my experience, but not quite all of it. Anyway, they took fantastic care of me after that. We finally did the tiny corrective procedure I needed and the doc was not shy about scheduling as many follow ups as remotely necessary. I even canceled the last one since everything was fine. I've been happy with the results since. Should have amended this a while ago. Bottom line: I'm glad I did it, but I can't give full marks because of my particular extended experience that probably isn't common.

Portland eyecare is fantastic!! I had a wonderful experience starting with the front desk person to…read moreLexi and then Dr Kapee!! They put me at ease, we're extremely knowledgeable and very down to earth!!! I would highly recommend!

Changing over from another group, I found their care excellent and very caring. I've been through…read morequite an ordeal since the Pandemic hit and needed a thorough review and way forward. Their online forms are efficient and were processed beforehand - the front desk staff professional and caring. I've not had as* complete an exam in over a decade. I appreciate the professionalism and looking forward to hopefully not needing to ever change eyecare again. Thanks to everyone there.

This place infuriates me…read more The last two/three times I've gone to them, had my contact exam, and ordered contacts, I've been very low on contacts and let them know this. I also haven't had a car. So, I pay an additional $9 on top of the crazy contact cost to have them shipped to me. Every single time they've told me to expect them to get to me in 4-5 business days. And every single time, it's two weeks later, I'm out of contacts, and I don't have them yet. The first time I called asking, they said whoops, they've been sitting here for a week and a half. They finally shipped them and I got them a couple days later. This time, it's been 15 days. I called at day 13 asking what was up. They put me on hold, then straight up lied to me and said they were out for delivery and would be there in a few hours. Two days later and they're nowhere to be found. No updates. I'm paying $9 for shipping and the contacts sit there for weeks until you literally call them and ask what's up. Now I'm out of contacts, and very frustrated. I know this is basic, but what the f***? These are my eyes! And these contacts cost an arm and a leg!!!! Do better plz. Sorry

I'm delighted with my experience at Harbor View Eye Care! From the moment I called to make an…read moreappointment, I was met with the kindest staff. I was very impressed with how organized they were -- I received all the paperwork digitally beforehand, so during my appointment I just checked in and was quickly seen by the doctor. Just as impressive was the fact that they are well-staffed. The level of professionalism at Harbor View Eye Care is phenomenal. Dr. Burrill was the absolute best. She took her time during our visit, asked many questions, and truly made me feel at ease. The rest of the staff was also kind and respectful. I ordered my new glasses from them and within a week I got a call saying they were ready to be picked up. So glad I found my new eye doctor!

Yo... just noticed three years ago - great review. Happy with my progressives. I was, then a little…read more over two years later the lenses had clouded up. I've had glasses for 20 years and lenses have never gotten cloudy. Took them back only to hear the glasses were out of the "2 year warranty with the manufacturer." Not my problem! My relationship was with the Eyes of Rosemont, which sold me the glasses and should have stood behind. Buy no: Glasses were useless and looked weird,. Went to Costco and had a great experience for 1/3 the price.

Everything went well. The office staff, technicians and Dr. Tricia are terrific. Dr. Tricia is…read moreprofessional, smart and listens to you. She does not rush through the exam nor does she rush through discussing it with you. She allows time to listen to concerns. And made suggestions that alleviated those concerns. Roxanne was thoughtful and professional. I'm embarassed to say there are 2 people who helped me and i forget their names. The young women who greets you and the young man who helped me with frames. He was very helpful. I always find that difficult he made it very easy. The young women was very friendly and professional. I had a question or two and she was patient and informative.

I went to Dr. Wadja to have a lima bean sized stye drained on my right eyelid. I was actually quite…read morenervous about it, but it was a breeze. She was so professional and thorough making sure I understood everything. The techs were also great. Engaging and funny and very knowledgeable as well. What could have been stressful, was easy. I can't say enough about what a pleasant experience it was.

Unfortunately, I have had a pretty frustrating experience with this office. I went in originally…read morefor a long over due exam. It was an odd experience but I did not think much of it. Dr. Turrisi brought her small dog into my appointment without my permission. The dog had just come from the vet's office for some sort of procedure and was heavily medicated. Dr. Turrisi was very focused on the dog (as a pet owner I would have been too, which is also why I noted the unprofessionalism as odd but let it go). We got through the exam, and I asked about contact lenses. She advised me to where my glasses for a bit and then call back if I am still interested in contact lenses. She did not advise on a timeline and in retrospect I should have asked. I moved on and ordered my new glasses. After a few months, I decided I was still interested in contact lenses, so I called to set up the necessary appointment. I was told that I did not call back within 3 months so I would need another exam out of pocket. It was a few days over that allotted time. (To be clear this is their policy, which I understand as prescriptions do change but most insurance companies only pay for one exam a year). I am not upset about the policy, I am upset about the communication and lack of professionalism that followed. I was told she would check but it should be fine and I will receive a text message confirming my appointment. She quoted me for the fitting and the prescription at $155 with some help for my insurance. 10 days later I receive a text message letting me know I am scheduled for the exam and the other necessary items and that I will have to pay an additional $185 for an exam. I again called and was told, oh no the exam is not necessary since its is only a few days past that 3 months in our policy. I was also told that the person sending the text message works from home and she just doesn't see what we see here in the office. That was good enough for me. Today was supposed to be my appointment. I received a text at 9:30 saying my appointment was a half hour later than my original appointment. I was confused , so I yet again called and was told, my exam is first and then that is my second appointment for the fitting. I went back and forth with the receptionist who I know was just doing her job but was not helpful. When I stated that it just seemed like that were trying to get more money from me, she got upset with me and asked me to stop talking to her like that. I then spoke to the office manager who checked with the doctor who said she would see me but still would charge an additional $55 for a refraction which was necessary for the prescription. I am not an eye doctor and I am sure it would be necessary but it wasn't about the additional $55 or even the $185. The whole experience was pretty negative. I am fortunate enough to have health insurance and really the contact lenses are just a want and not a need. There really seems to be break down in communication in their office and the need to make money and their own personal lives seems to be more important than the care of their patients.

Another great "annual" visit. I love that a follow up is every two years! Promptly seen on time…read moreand eye exam was thorough. Staff were welcoming. Had a pair of old sunglasses fit to my head, and now I'm looking forward to wearing them. Dr. Liam has an ebullient personality and I've enjoyed each visit.

My wife and I have been to Casco Bay Eyecare in Scarborough for eye exams a few times now and we…read morehave had good experiences. The office is clean and easy to find and park. The wait time has been minimal (if at all because the providers seem to run on time) and Dr. Liem is super nice, knowledgeable and a good listener making sure my questions are answered. Front desk staff and other support overall are professional and friendly. Our only complaint would be we wish they had even more glasses frames, particularly sunglasses to chose from in-house. I ended up getting mine at the slightly larger Portland location in the old port- something to keep in mind that each location may have a few different options to check out if you don't see what you want at this one. When ordering glasses it took about what they estimated time wise. The glasses are good quality glass lenses and are a bit more expensive than other spots we have been to over the years. All in all I definitely recommend.

Arrived on time for cataract pre-op testing. 8:30. Never…read moresaw anyone til 9:00. Then a Great tech for tests wth dinosaur socks suddenly appeared on the scene only bright spot. Then Dr meeting ----holding comment and another basic test repeat i had passed ....? Not the one that failed. I also didn't get out for a what could be an hour + half app tops til about noon. The one doctor I had been referred to, as great had just retired. But I figured with long months to wait I see whomever same clinic. I do have a life !! I did make surgery app but the day had been so chaotic reviewing the experience there.... I called cancelled. Add a great coordinating person at the end was kind. She listened to the 'entire' story and understood. (Similar story on here, so don't judge that person ). I asked to be referred elsewhere. Random gripe: What should be required as people calling you have a medical or business number so you know who is calling. I don't answer numbers I don't know as so many political / charity solicitors. And I keep a photographic and detailed call list.

Dr. Wadja has absoutely no bedside manner. I will never go to her again…read more She did not even address my issue.

I had a great experience at the Eyes on Rosemont. One of my lenses had popped out of my…read moresunglasses. I walked in and was helped immediately. Sloane was superb -- thoughtful, professional and quick. Thank you, Eyes on Rosemont and Sloane!

Great experience every time I go in. Dr Charles Johnson is very attentive and understanding. I…read morewould highly recommend going here vs anywhere else in Portland.