We had a great experience with Dr. Best at Mansfield Pediatrics. She made us feel heard and valued…read moreand took the time to understand our kiddo. When we first entered the building, we were greeted with nice reception ladies and my son loved the giant fish tank. When we were called back, we got a very spacious room and Dr. Best brought a small basket of toys to keep my son entertained while we chatted. She was very patient and kind when speaking with my son and he felt comfortable conversing with her. At the end, we scheduled quickly and were on our way. The whole process was seamless and all of the staff we encountered were very nice.

I had a wonderful experience at Mansfield Pediatrics. The entire staff is extremely diligent and…read moreprovides excellent care paired with outstanding customer service. I want to give a special shout-out to Dr. Best,Lilly and Eva at the front desk, as well as Helen, the medical assistant. They all worked hard to make sure my documents were completed and submitted to my job in a timely manner. Their professionalism, kindness, and efficiency truly stood out. I highly recommend Mansfield Pediatrics to any family looking for quality care and a supportive team!

I've been taking my kids here for over 5 years. I don't think we have ever had to wait more than…read more10-20 min to be seen by the doctor. Dr. Nelson is very kind, patient, and knowledgeable. I highly recommend Prime Pediatrics!

The staff are amazing. They are very attentive and the doctor answers any questions you may have…read more This place is great and I recommend it to anyone that has newborn or children.

As a parent I'm very concerned: my child's medication record was removed from the portal after a…read moremismatch between the pharmacy order and the clinic record. I've shared documentation with Cook Children's Patient Relations and filed with TMB (LOG #26-1126) and HHS. Double-check your child's prescriptions and portal entries.

This was my first time being here. I called this morning and they got my daughter in that same day…read moreand when we got there we waited less than 10 minutes. And even in the room we didn't wait long for the nurse came in. They checked her and said everything was fine with her. She used my son to help keep my daughter calm. She was friendly all around. I would recommend this place for any child.

I have 3 daughters (ages 5, 2, and 4 months) and have to bring them all with me for the…read morenewborn/baby first year visits and all of the clinic staff are so kind and helpful. They have stickers and suckers at checkout too which is always a big deal for my girls. haha Also when they have to give multiple shots at the same visit the med aid holds 2 shots in her hand administers them simultaneously with ease so even if the baby is getting 3 shots they do it so quickly it is like they're only getting 2! Stephanie Loh is our provider and she is SO good with all the girls. She is very knowledgeable and encourages questions and discussion on how my girls are growing. We have also had visits with Dr. Ahmad Anwar and she is lovely.

The staff at Pediatric Canter of Grand Prairie are always so helpful, compassionate, and…read moresupportive. The doctors and nurse practitioners are always happy to spend as much time as needed to help, make sure we're comfortable and that all of our questions are answered. Even when our whole family came down with COVID back in February, in the middle of the night we had concerns about our baby and needed advice. Their 24hrs call service was amazing and a lifeline for us. Our family is so lucky to have found this pediatric center. We love them and everything they do for little girl!

Dr. Julie and Christina have been such an important part of our children's care over the years. We…read morestarted bringing our girls to Dr. Julie when they were newborns, and they are now 10 and 13. It's hard to put into words how much it means to have providers who have watched your children grow up and who you truly trust with their care. Dr. Julie has always been kind, patient, thorough, and incredibly reassuring. She takes the time to listen to our concerns, never makes us feel rushed, and has always made us feel like our girls are genuinely cared for--not just another patient on the schedule. Christina is equally wonderful and has always been so caring, knowledgeable, and easy to talk to. Over the past 13 years, they have been there for everything from routine checkups to the illnesses and worries that inevitably come with raising kids. There is such a comfort in knowing that when something is wrong, we have people we trust to turn to. We are incredibly grateful for Dr. Julie and the entire team. Watching your babies grow into teenagers happens way too quickly, and I feel very fortunate that they have had such wonderful people caring for them along the way.

We have been with this pediatric practice since my 11-year-old son was born, so writing this review…read moregenuinely makes me sad. When we first started seeing Dr. Julie, I admittedly hesitated because she did not have children of her own. She reassured me that she had practically raised her younger brother and understood what it was like to care for a child. At the time, that reassured me. Eleven years and four children later, my perspective has changed. I believe there is a level of responsibility, research, and decision-making that comes with actually being a parent that is difficult to fully understand until you are one. I also say this as a post-2020 mom whose children were completely vaccinated according to the recommended schedule for years. It wasn't until my oldest turned 11 that I began asking more questions and deciding that I wasn't necessarily comfortable automatically following every recommendation or the standard vaccine schedule without doing my own research and making those decisions individually for my children. After 11 years with this practice, we were dismissed because of those decisions. That was incredibly disappointing. We have loved Christina and Amanda over the years, which makes leaving even harder. However, I ultimately believe it is for the best if the practice cannot respect a parent's right to make informed medical decisions for their own children, even when those decisions differ from the practice's recommendations. Despite being patients for 11 years, we also very rarely actually saw Dr. Julie. I believe we saw her only once or twice when my oldest was an infant or toddler. The overwhelming majority of our care was provided by others in the practice. What disappoints me most is how easily a longstanding relationship with a family can be ended over a difference in medical decision-making. A pediatrician can strongly recommend something, explain the evidence, discuss risks and benefits, and disagree with a parent's decision. But I believe there should still be room for respectful conversation and individualized care. After 11 years, I never expected our relationship with this practice to end this way. I'm sad to leave people we genuinely cared about, but I also want my children to receive care from a practice where questions are welcomed and parents are treated as partners in making decisions for their children. Edited to share response: yelp star lowered because I feel like this was not a genuine response but an attempt to continue backing her position as Jt doesn't not address the crux of my issue My response to her as I believe my number has been blocked since. Thank you for reaching out. I appreciate you taking the time to respond, and I do want to clarify something because I don't think the main point of my review came across the way I intended. My concern wasn't that you were unwilling to answer questions or have a conversation with me about vaccines. I don't doubt that you are willing to discuss vaccine concerns with parents, and I understand why you didn't personally call me when I had already said I didn't want another conversation about a decision I had made. My concern is what happens *after* that conversation when a parent ultimately makes an informed decision that differs from the practice's policy. There is a difference between being willing to hear a parent's concerns and being willing to continue providing individualized care when that parent's decision doesn't align with the practice's recommendation. After 11 years with the practice, that is the part that was disappointing to me. I wasn't asking anyone to agree with my decision or change their medical opinion. I was simply making a healthcare decision for my children, knowing that it differed from your recommendation. The fact that this resulted in our children being dismissed from a practice they had been with essentially their entire lives is what I was addressing in my review. I also think some of my disappointment comes from the fact that despite being with the practice for 11 years, we had very little relationship with you personally because we so rarely saw you. We did, however, develop relationships with Kristine and Amanda, whom we genuinely love and will miss. I completely understand that you have the right to establish policies for your practice, just as I have the right to make decisions for my children. Ultimately, those two things are no longer compatible, and I accept that. But my review was meant to explain why, from a parent's perspective, the way an 11-year relationship ended was disappointing and why I would prefer a practice that allows more room for individualized care even when a parent's informed decision differs from the practice's recommendation.

If I could give -1000 stars, I absolutely would. I recently…read morehad an initial visit for my newborn, and the experience was beyond disappointing -- it was heartbreaking. The exam room was freezing cold, yet they undressed my newborn for nearly 10 minutes. The staff seemed unprofessional and unskilled, and during that time, my baby's temperature dropped multiple times -- as low as 94.4°F. Dr. Reed then recommended we go to the emergency department for possible infection. Once we arrived in ED, my baby's temperature was back to 98°F, clearly showing there was no infection, just negligence. But because of that mistake, my healthy newborn had to spend two days in the NICU for observation and endure countless unnecessary tests, blood draws, and even a lumbar puncture. This entire ordeal, the emotional trauma, medical stress, time, and financial burden, medical bill that we have to handle was all caused by their careless handling and poor judgment during a 5-minute exam. Absolutely unacceptable.

Omg. Where to start. My grandson cut his eye open as we were walking out the door for family day…read morethe day before his dad departs to Basic Training. As a Cook Children's Alumni, I made a call to explain the situation as this would be the last time he would spend a dinner with his daddy. The lady who answered was not friendly at all, but I won't judge as I am sure she hears excuses all day long. She spoke with the charge nurse and my grandson was in and out with a new eye and was able to meet us in time for our dinner. I can't say enough about Cooks! There is a reason I worked there. I can also say that they would have probably done it for anybody because that is just how customer friendly they are. Thank you Cook Children's Urgent Care of Mansfield! What could have been a disaster, you made a good ending for my grandson. We wouldn't go anywhere else. Now, can you please follow my grandkids to Seattle?

DANGER moms!! Unless you like to get verbally abused, go somewhere else! HORRRRIBLE office staff…read more Rusty, the manager, had to be brought in because we were a few minutes late (13 to be exact) from being caught in a traffic from an accident nearby. Tried to check in online & it wouldn't send me the code. When I arrived they told me they didn't have the staff to see me & only allow 5 minutes late time. That's the first I've ever heard of that & we've been going here for almost 3 years. I was naturally upset since I had to take off work & while talking to Rusty about it he told me to go to urgent care if my son was "really that sick" & when I told him I was there right now, couldn't they just fit me in, he told me to "just leave instead of standing there talking to him like an idiot"! WHAT???? I was just called an idiot by the MANAGER of this office. Worst experience EVER. Too bad the Dr.'s can't get support staff that reflects the bedside manner because it's usually great. I gave them another shot after being turned away last month when we got there (ON TIME) because they couldn't be bothered to call me to tell me that they no longer take my daughter's insurance after making an appointment for her. They simply DO NOT provide any sort of customer support. We won't be using them again. HORRIBLE STAFF. HORRIBLE.

We have had nothing but positive experiences so far with Dr. Baird. We switched to her recently and…read moreher entire staff has been very friendly and accommodating. I'm so glad we made the switch. I saw a couple of complaints about office staff, but everyone we have talked to/encountered has been extremely friendly and helpful!

Over all a great spot and would 100% recommend. So much so, that even after moving to Johnson…read moreCounty I continue to bring my kids here just to have the peace of mind that my kids are in good hands. I've been bringing my oldest since he was born in 2012 and now my youngest. I absolutely love this office. I've never had a bad experience and have had Dr. King, and a couple other Drs on her team, see my kids. Everyone of them was great and attentive. I've never felt like my concerns were disregarded or played down. Dr. King will always take the time to not only hear you out but will also take time to educate you on what maybe going on. She also always takes her time and warm up to my kids, making them feel comfortable during their visit. The waiting room and sick room have always been neat and clean. I know they have a routine of sanitizing it as I have been there as they were about to close for lunch and saw the staff go over all the chairs and tables. The staff has always been kind. Front desk staff is great. I have to admit I always hope for Erica when I call, who has been there since I first started coming. She is always on top of her game and ready to help you however she can. As far as wait times, I'm sure they can vary but I can't remember a time when my wait time was ridiculous even on a walk-in visit. I also want to give them kudos on the changes they've made through COVID to make sure to keep sick visits and all others separate and safe, as well as the way they handle patient check-ins. Wish I had a picture to tie this review together. This is a very nice space with hand painted nursery rhyme themed murals on the walls.

Rude staff, waited over an hour and a half.not to mention the waiting room smelled like dirty…read morediapers central ! And that young lady Erica smelled of liquor.

My 3 toddlers are loving the addition of all the lawn animals! They are scattered all around the…read morebuilding. It definitely eased my kids minds going into the appointment and they were excited after the visit to - which was awesome after shots haha Shout out to Ms. Debbie B who administered the shots she explained everything clearly and handled my little ones with care- definitely made it less scary for me and them!

I had a very disappointing experience with Dr. Jacob Knox and his assistant during my 4-year-old…read moredaughter's visit. From the moment we were taken to the back, Dr. Knox didn't acknowledge us once, not even a simple hello. For a children's practice, that kind of warmth should be given. His assistant made the visit even harder. She avoided eye contact with me throughout our entire interaction, showed no friendliness toward my daughter, and provided zero information about the shots being administered or what side effects to watch for afterward. She gave the injections and walked out without a word. Getting shots is already a stressful experience for little ones. The least a pediatric team can do is help ease that anxiety for both the child and the parent. Unfortunately, that did not happen here. I've seen other providers at this practice who are warm, communicative, and wonderful with kids. Dr. Knox and his assistant do not meet that standard. I won't be requesting him again and wouldn't recommend this particular provider to other parents looking for a children-friendly experience.

Leilani is our NP and she's amazing. All 3 of our kids go there and they are extremely…read moreknowledgeable and kind. Their training is rigorous and they are up to date on evidence based research as well. They have great bedside manner and ask questions to the kids and take their time with each kid. I love messaging them, too if I have any questions or issues. I wish they'd use their phone more than the messaging app sometimes, but they are very busy.

Some of the front staff has changed.... The ladies with the really big fake eyelashes are less than…read moreattentive. They don't look at you when they talk to you and they just seem like they don't really want to be there. I would expect this at an adult clinic but not here at a children's clinic.