I have been going to this facility for eight years now. I have had all kinds of radiology…read moreprocedures here from a regular x-ray, MRI, CAT, Mammography, DEXA scans and even a breast biopsy by the radiologist (thus eliminating the need to go to the Outpatient Surgery at the hospital or at an outpatient surgery facility, both of which usually cost you more money). The people here are FANTASTIC! From making an appointment, to check in procedure, to wait time, to actual procedure everyone is professional, efficient and thorough. I can't say enough great things about them. They also have offices in Palm Coast, Port Orange and Deltona. I moved to Jacksonville in April and when it came time for my mammogram I researched everywhere in Jacksonville on my insurance plan. When it came right down to it I decided to make the trip to St Augustine. I based this decision on reviews I read regarding Jacksonville facilities, I knew Radiology Associates Imaging of St Augustine would do the best job for me, that they would take less time to check in, and that the technicians and radiologists were exemplary in the work they would do. They also have a state-of-the art 3D Mammography. Makes the whole process a dream! They are definitely "worth the trip"!

The Staff were Professional, Knowledgeable, Caring, and Friendly!…read moreI Highly Recommend the Service!

Thoroughly impressed! I previously went to another location where everything went wrong so I…read morescheduled at Fleming Island! 100% opposite experience. From the moment I walked in, I was greeted with a smile. The staff worked efficiently and I was able to get in a few minutes early. While I was waiting a lady came out saying she was done before her appointment time! That is amazing in any medical establishment. I went for an MRI and the staff was just lovely! They made me feel comfortable. I had some issue moving and they just came to check on me and told me because I didn't even know I was. I was in and out in less than 40 minutes and it was only that long because I moved! I would highly recommend. The staff provided great care and were so welcoming and pleasant. Thank you so much!!

Made appointment a week ago and advised them that i had an implant in my chest and that i needed an…read moreopen mri also because i am claustrophobic. A whole week went by no phone call just messages that be prepared to pay your balance or co pay. So i drive 45 miles down to the office check in and 15 minutes later i was brought back to say they can't do it?? You had a week to firure this out, 90 miles and 3 hrs, Precision could give 2 poop's about there clients or Patient.

Very organized at check in. There is a larger waiting room in the back that has drinks and snacks…read more(pretzels). Very quiet and calm. The staff was very polite.

Came here last week on Tuesday because my endocrinologist needs a lymph nodes ultrasound…read more Personally the two stars are only how fast they saw me and the patient portal is very user friendly. However the ladies in the front were nice but not informative with my insurance. I came here precisely because my HMO told me to since it was in network. My case worker told me it would be a certain price and when I got here I paid another. So my husband mentioned it to the lady in the front desk and she said she'll look into it. She did and before I left she told us we were right! Imagine if I didn't pay attention I would've gotten ripped off. She mentioned I'll get reimbursed.

I absolutely DO NOT recommend Insite Radiology. Scheduling an appointment seems pointless because…read moreyou won't be taken back anywhere near your set time -- you'll be seen whenever they decide to call you. Definitely don't plan this during your lunch break unless you're prepared to be gone much longer than expected. If your doctor refers you there, I would strongly encourage you to ask for another option. There are other imaging centers that respect appointment times and their patients' schedules. This was an extremely frustrating experience and a clear disregard for people's time.

Immaculate facility with high quality level machines and top notch, incredible staff! I've gone…read morehere for the last three years for my MRI scans and will not ever go to another facility. The front staff and techs all have taken care of me like no other. Kayla, Emily (both Emily's), and Lisa are all so friendly, warm, understanding and always puts the patients first. The facility is always super clean, modern, and upon walking in, I feel at ease. I always get super anxious doing my MRIs and everyone here makes you feel so comfortable and always attend to all of your needs. I feel super happy every time I leave the facility. My appointments are always on time. If you miss your appointment or late, they try their best to work with you and your schedule. Sometimes, there might be a wait (mostly my fault for being tardy lol) but it doesn't bother me at all. I understand as I've been to many appointments to treat my tumefactive multiple sclerosis, that sometimes especially in medical settings, the doctor, tech, nurse, etc. can run behind due to treating another patient, other issues, etc. And that's okay, it happens and you roll with it. At the end of the day, you want a facility that genuinely cares about you and here, they do. Speaking for myself but I've never had a problem with them answering the phones or receiving my reports. They've always came in pretty quick and all I need to do is send them an email to request them or pick up a CD. I plan to come here for as along as they have me! Thank you Insite Radiology for always taking good care of me! YALL ARE THE BEST!!!!

At the recommendation of 2 doctors, I went to Baptist Medical Center South-8761 for a coronary…read morecalcium scan. I was told it would be $99. 6 months after I had the scan, I received a surprise $551 bill from MBB radiology for evaluation of the scan. I was not told that my scan would be shared with any 3rd party for evaluation and neither doctor who recommended the procedure explained that or that there would be an additional charge either. I tried calling Baptist billing to understand why I was receiving the bill and the Baptist employee who answered the call was extremely rude and kept interrupting me. I called MBB radiology and they told me there was nothing they could do. I paid the bill because I did not want to have any outstanding bills under my name. Then I find out that my doctor who ordered the procedure never got the results! I never received them either. My doctor reached out to them and was not successful in obtaining the results. I tried and was transferred to a different number. the person who answered that line told me they only handled billing questions, not questions regarding procedures. I have been unable to get information on my visit for an entire year. I am out of $650 and no one seems to care at all. At best, I feel that this facility is completely unorganized and does not care about anyone. At worse, they, in my opinion, have violated HIPAA regulations. My recommendation is to steer clear of this facility.

I am giving them a two only because the registration personnel at the very front of outpatient…read moreservices were very helpful, attentive, professional and attempted everything to try and find my order, which I do appreciate very much. The radiology tech or whatever she was that came out to tell me that I needed an order did not do much to us this week only that she had called my doctor for the order I explain to her that the order should be there since Baptist South scheduling called me I did not call them to schedule the procedure so in order for them to call me they had to have an order. That did not matter to her she was not going to make any effort to double check or anything her only suggestion was to call my doctor. I called my doctor and they informed me they faxed the order three different times to the given fax .Obviously someone had the order. Some manager came out or whatever she was she was very kind and trying to help me but the only way she could help me was to call my doctor for the order and again I refused I asked her had she looked for my order and her response was the order wasn't anywhere so I just told her to forget it at this point I was very upset. If the scheduling person received the order then it should be sent to registration and department of the procedure. What is so difficult with that? They send my personal info to those areas, why not my order

The check in process was easy. The registration rep was not one to engage in any conversation. The…read moreTech setting me up for the procedure was non-communicative. just did what he needed to do. But I can live with those nuances. But leaving all four lead stickers on my chest, was unacceptable. I did not realize they were still on me until I left the building.

I love coming here for all my imaging. They are very nice an I never have to wait very long. The…read morestaff in the back are always very kind an usually explain what's going on so you feel comfortable. It's always very clean and well kept. Highly recommend!

I had an excellent experience! I had a CT angiogram with contrast done. Everyone was very…read moreprofessional and kind.

I had a 3 pm appointment. Didn't realize I had past my doctor as I got the elevator at 3:10. There…read morewas a patient checking out with reception so I had a seat and waited when it was my turn. The receptionist told me that the doctor had already left. And I would have to set a new appointment. I was told my appointment was at 3 and they only wait 15 minutes. But he was already gone at 3:10. now days doctors want to charge you if you cancel without 48 notice. but they have no problem cancelling on you or my favorite. They tell you to get there 15 minutes early so you can wait in the waiting area for 20 minutes and then put you in a room and let you wait another twenty minutes. The receptionist had no idea who would refund me. since I did not receive 48!hours notice.

I called a week prior to my MRI appointment because my Insurance requires pre-authorization. Misty…read morewas extremely helpful and got me the information needed very quickly. Thank you so much.

Lack of customer care on the front end. It took days of chasing down my order and there is no way…read moreto reach the correct department to handle my documentation. Promised calls and messages are not returned. They are nearly the only game in town and this speaks to the monopolization of health care in Florida.

I love Nassau MRI! I have had their imaging services several times, as ordered by my Physician…read more Each time, all staff were courteous, empathetic and professional! I would recommend 100%!

This place does NOT have an open MRI. Why they advertise openly that they do is baffling. Be aware…read morethat the ancient MRI machine that they do have will trigger even miled cases of Claustrophobia.