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    Optimize Digital

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Web design

    Website development

    Website maintenance

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    6 years ago

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    Jesse D.

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    SmallBizExpress

    SmallBizExpress

    1.0
    (1 review)

    I have never had such a bad experience with a website hosting service. We've had a website for…read moreyears and since we switched to SmallBizExpress last fall, we have had nothing but problems. Currently, our email is down (and has been for the past two days) and all SmallBizExpress does is point fingers at our IT people instead of solving the problem. When our website went out last week, they didn't inform us-- the only way we knew was one of our staff happened to pull the site up. To me, that is inexcusable. Now, we're playing a waiting game for our email to come back online, which according to them, will take 24-48 hours. Of course, we probably would have been back online sooner if SmallBiz had actually created a "ticket" to get this problem fixed on Monday when we contacted them. Instead, they waited until today. Just ridiculous. Here's an excerpt from our IT company's interaction with SmallBiz to tell you just how incompetent they are: Spoke with Kyle from support at smallbizexpress and advised him of the situation. He created a trouble ticket for the system admin to force the release of the DNS records, so the MX records that control where the Email boxes are pointed will be correct. I asked him a few questions in reguard to the ticket process. 1. What is the resolution time on a ticket being created? 24-48hrs. 2. What needs to happen to make this a priority ticket or escalate the issue? You have to wait 48hrs to give the system admin time to fix the issue. 3. Was their a ticket created on Monday 1/23 when we intially contacted your support team? No. 4. You made changes to the account on Monday correct? Yes 5. How do you track changes that you make to accounts without a ticket. No answer 6. Since we intially contacted you guys on Monday is the 48hr time period up? No, it starts at the time of ticket creation We are done with SmallBizExpress. I would never recommend them to anyone. This has been the worst website hosting experience we've ever had. Beware.

    From the owner: We are a firm based in Scardale, NY. we take care all creative websolutins right fom web hosting,…read moredomain registration, website design and development, ecommerce solutions, web application development and integration, Search engine optimization, internet marketing, local advertising, email marketing...etc We help small & medium business owners to get online and get more customers through our end to end solutions.

    Optimize Digital - web_design - Updated July 2026

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