I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of over 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again. read more

I believe the other negative reviews to be spot-on. Be very, very careful with this company. They came in to give an estimate for one repair, but that turned into a big, scary report of all the issues, pointing strongly at a completely new system. Ok. They had photos. Their explainations sounded reasonable, especially when coupled with the photos they quickly flashed through on their tiny phone. So, I told them that we would likely move forward, but I require two things - a copy of all of those photos, and two estimates, one for what they wanted to sell me, and a separate itemized repair list. I got two estimates - one for the original they were pushing, and another for something MORE expensive. No itemized list of repairs. No photos. When I reached out in email, they wanted a phone call. There is almost always a good reason for not wanting to leave a record via email. But, $15,000-ish for a new 5 ton unit, with no new duct work... yeah, you'd better *really* back that up. They could not (would not?) I now have to suspect that thier photos were doctored in some way, maybe even not all of my unit. Who knows? Who looks inside, like that? And, I suspect their reason for not sending me copies of those were dubious. They also pressured the sale claiming that "prices go up next week for Summer." Sha. Ok. This was in March. Good luck with these tactics. Not for me. If you want to give them enough rope to hang themselves to find out for yourself, just act ignorant and as excited for a new unit as they suddenly are to sell you on it. You'll see. It'll cost you $120 for the scammy diagnosis, though. read more

I recently had Rescue Air and Plumbing handle a tankless water heater repair at my home in Dallas, and the entire experience was outstanding from start to finish. The team was professional, responsive, and clearly knowledgeable about tankless systems. They diagnosed the issue quickly, explained everything in straightforward terms without any high-pressure sales tactics, and completed the repair efficiently with high-quality work. What really stood out was how fairly priced the service was--no surprise fees or unnecessary upsells, just honest, value-driven pricing that made the whole process stress-free. A special shoutout to Dylan, who was absolutely amazing! He was courteous, thorough, and went above and beyond to make sure everything was done right and that I was completely satisfied. His expertise and friendly attitude made him a top reason I'd choose Rescue Air again without hesitation--and I'd highly recommend them (and specifically asking for Dylan if possible) to anyone needing plumbing repairs, especially for tankless water heaters. If you're in the DFW area and dealing with a similar issue, give Rescue Air a call--you won't be disappointed! 5 stars all the way. read more

The audacity. Rescue Air and Plumbing did shoddy work at my house, and they've earned themselves a review after offering nothing, and spamming my phone if I'd like them to do more service (lol. lmao, even). They did poor sealing work on my HVAC unit. A tech from another company demonstrated this clearly with a fog gun, like you'd get at a party store. The installed a "Freeze proof" (resistant) spigot pointing up, and entirely exposed from underground or inside the house. This misinstalled uselessness then started leaking, and someone competent installed on properly. I'd say I got especially unlucky given these other reviews, but between the shoddy work across HVAC and plumbing, I experienced a pattern of shoddy and/or useless work. read more

Another happy review for Rescue Air - this time for their plumbing services. Charlie Haddock came out to give our plumbing system a review, flushed our hot water heater, and ran a scope down our sewer outflow pipes. He was thorough, super friendly, personable, and gave us many great suggestions on ways to maximize what we have and save money on some near term needed upgrades. Charlie is an excellent ambassador for Rescue Air and a true asset to their plumbing team! We will absolutely look forward to working with him again for our future plumbing needs. Thanks again for the great service, Rescue Air! read more

I will always hire these guys for my ac needs! They are honest, they have very great customer service, and respond super fast to requests. They also have financing options which is very helpful. My unit stopped cooling in the summer and they came out right away to help. Love them! read more

I had an issue where my toilet would sporadically drain overtime, and although I figured it was an easy fix, I decided to have this team come out for consultation as they offered that as a free service. The day I reach out to them, they were able to fit me right in for a consultation and I had no issues with that and the person showed up on time. He even came with shoe covers, which was an unexpected bonus. After their investigation, my assumptions were confirmed that it was due to my toilet water flapper being old where the wear and tear from overtime usage got to it. They provided a great quote and entertained a few ideas on if I wanted to upgrade other parts of the toilet, but at the end of the day, they fixed my issue on and stopped by the house all on the same day! The technician they sent out Philip Blystone was really helpful and went above and beyond. Would recommend this place. read more

Plain and simple. These guys are awesome. Courteous, Professional and knowledgeable. Glad we found them. read more

Phenomenal service. Eric (our technician), Jeff, and Joe (service advisors) were all very knowledgeable, courteous, professional, and it was easy to tell that they each knew what they were talking about without being confusing or misleading. I've had several HVAC techs out from different companies, and Eric was the first to gain my confidence. read more

Jesus and Philip did an amazing job identifying the issue with my garbage disposal and repairing it in a timely manner. It took no time to resolve the issue. read more

Trustworthy! I live out of state and appreciate the reliability of Rescue to ensure my mechanical and plumbing is sound. I've had several technicians in the house for various repairs and they have all been prompt, courteous, and professional. read more

Rescue Air Plumbing did an amazing job for me today. 24 hrs before hosting 20 for Thanksgiving my guest bathroom backed up. What a mess. Rescue Air Plumbing promised to get someone out today. They kept me posted on arrival the schedule and the two young men who showed up were wonderful. The tackled the issue and resolved it quickly and with such great attitudes. When they left I went in expecting to have to deal with the mess I knew was there. To my complete surprise they had already done the worst of it. I cannot tell you how impressed I am and how thankful for them all. I've been using Rescue Air for my AC for years. Now they will be the only place I go for plumbing also. read more

I reached out for service and provided my location in the contact form. I quickly received a response from Keiri at Rescue Air and was informed a tech would be able to come out the following day. So, I provided my street address and then I was told Rescue Air needed to check if they service my area. I never heard back so I followed up at the end of the week. I received an apology and asked which days would work for the service. I let them know I was available any day. It has now been a week since and I still have not received aresponse. I'm sure the service itself is probably good, but Rescue Air was not interested in my business so I cannot comment. read more

they put a brand new unit in the house and the outside of the house. I needed it badly. They were very affordable and did exactly what they said they would do at the time I had allotted. I got three quotes and nobody even came close. Thank you very much Rescue Air. read more

Let me first say that Philip KNOWS HIS STUFF!!! I've been having an issue with 1 of my downstairs toilets for well over a year, I have 2 other restrooms so it wasn't a bid deal to where I needed to drop everything to address it. The issue was that there was a super slow flow in the water line that caused the toilet to fill up extremely slow and for the cold water side of the faucet to flow slow as well. After Philip asked me a few questions and I answered them, he then asked if I had valve box and my answer yes and I took him to it. Turns out that the valve that controls the water flow to that restroom was pretty much cut off, causing the flow to be slow. Philip opened that baby all the way up and that water flow came rushing through like it's supposed to!!! The crazy part about it is, I actually had 2 other companies look at it when I first noticed it a year ago and they both concluded that it was some foreign object in the line and that they'd have to cut through my wall to retrieve it. That's the reason it took me so long to get it fix, I just wasn't ready to pay out of the Wazoo to have the work done!! I REALLY appreciate this company! It pays to have someone that actually KNOWS what they're talking about and not just guessing!! read more

What's almost as good as same-day service? Next-day service! And I really can't hold that one day against them because I only bought the system late yesterday evening. So, from our initial call to Rescue Air yesterday afternoon, to their representative coming out only a couple hours later, to their installation team coming out this morning to spend most of the day getting us squared away, I have never experienced such speedy and yet comprehensive and friendly service! Kudos to our installation team of Austin M. and Ty F.! They worked continuously and tirelessly all day long getting our old system out, cleaning ducts and installing, testing and training us on our new system. They worked great as a team, were so courteous and polite, and really gave us a good feeling about our purchase and about the company they represent! All companies and products have a reputation, be it good or not, but I like to meet the people behind those reputations to form my own opinion, and the folks we've met from Rescue Air are just great people! Thank you, Austin and Ty, for your professionalism, your friendliness and for spending all that time making sure that we were satisfied. read more

They did a wonderful job. Jesus and his coworker were quick and professional. They assessed the repair work and quoted me the best price with a warranty. They quickly removed the old original soldered on valve and replaced with a new shiny working valve that did not leak. They were in and out in less than an hour and did not leave a mess. I would recommend them. read more

Rescue Air and Plumbing - New replacement valve added by Rescue Air & Plumbing - Heating & Air Conditioning/HVAC Near Me - Dallas, Texas

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Had new 5ton HVAC system installed. I felt it was great value considering follow-up I have received and 10 year warrenty parts and labor I purchased additionally. Also they followed up with QA inspection after system had been installed for Few weeks. Definitely recommend and compare to other companies. read more

Quendarius was great! He got our HVAC back up and running quickly and took his time making sure he had figured out the issue. Would highly recommend him to repair your HVAC! We also really appreciated how quickly Rescue was able to get someone out to us! read more

Rescue Air sent Logan out the day I called. Logan was professional and diagnosed the problem with my gas burning fireplace right away and explained the repair needed. I'll need to have brick work done before the problem can be repaired. I'll call Rescue Air again once the brick work is complete. Highly recommend! read more

I have gone to this team for AC and plumbing repairs and really appreciate the honesty with plumbing side! I think the AC side is good but a little more sales-forward in upselling extras. read more

Joe came out to assess my situation. He walked me through the issues and put together a game plan for the repairs, explaining everything to me along the way. Would definitely recommend Rescue Air for any of your air conditioning needs read more

The tankless water heater needed servicing since it had not been done since installation almost 3-4 years ago. Victor did a great job explaining the work that needed to be done and it took less than 1 hour to complete. He also fixed the low water flow for a few faucets mainly on the top floor and the shower head. The service cost was on par with other quotes but Rescue Air/Plumbing had better availability and again they provided great service. They are now our go-to provider for AC and Plumbing needs. read more

Had a loud rattle coming from my outside unit, and Roman came out and fixed it in no time. I've been a longtime customer of Rescue Air and appreciate their fast response and quality work. read more

Josue and Jose were AMAZING! They went above and beyond to get both our thermostats on the same model since our current thermostat was no longer made. They were incredibly friendly and talked my wife and I through everything to make sure we understood the issue as well as what needed to be fixed. It wasn't an emergency, but they made sure to get everything handled the same day! I am so impressed with the rescue air team every time they come out, but Josue and Jose managed impress me more than I even thought possible. They are shining examples of what every technician should strive to be. I hope if ever have issues with my system, they are sent to assist again! read more

We've all been there before, need a repair but dont know who to call? On Monday morning, I called 5 different HVAC companies to come out and inspect at our AC Condenser which kept shutting off. After receiving quotes from two companies, Roman with RescueAir showed up just before 6pm. With no knowledge of the previous quotes or inspections, I asked Roman to verify a few key issues the other HVAC technicians called out. He took his time to thoroughly explain the technical side and show me readings that disproved what other technicians had advised. He listened to me rant about the challenges I faced with my system and shared knowledge (technical and mechanical) so I could understanding whats causing my system to act the way it is. I loved being able to learn more about my specific HVAC system. I received a quote for a new system and still shopping around with a couple other companies but the service, the knowledge and the professionalism is what immeditately separates Roman from the rest of the technicians I've worked with. Thank you Roman. Rescue, you got one hell of a employee. read more

Max and his backup in the office were great and they helped us to understand the problem and how they were going to fix it.

I think consumers have become so accustomed to mediocre customer service that when you actually have really good customer service, it surprises you. Rescue air has fantastic customer service... from the people who answer their phones to the technicians and installers. They are all great. Our aging heater went out and after attempts to fix it failed, they replaced ours quickly. We appreciate you guys! read more

Roman was a rockstar and got us sorted out at a fair price! He was extremely professional, knowledgable, and able to answer any questions that we had about improving the efficiency of our home after we needed a quick repair on our AC unit. When the time comes for us to replace the existing home unit - we will be calling Roman to help us install a new one. read more

Reliable sameday service. (I think the one liner explains all, same day, speedy, and reliable, all costly, but hey, you get it fixed.) read more

Rescue Air And Plumbing: If I receive 1 more phone call, text message or email from you I am filing a harassment claim against you. Remove me from your spamming list. I got a quote from Rescue Air And Plumbing months ago, it was a horrible experience and they wanted to charge me exponentially more than the 3 other companies I talked to. Despite this being months ago they constantly spam me. read more

I had Rescue Air come out for some scheduled maintenance. Louis Salazar explained what he was doing at each step, and he discussed a couple of problems he found along the way. He provided great service and was professional and polite along the way. read more

Just had the team (today it was Tyler) out to perform a service and he was fantastic!! A few things I like about Rescue. 1. They are very responsive by text allowing me to multi task as a customer. 2. They send you a picture notification of who is coming to your door. 3. They are very professional and courteous in their engagement. 4. They are knowledgeable in the services they perform. 5. They are neat and clean in their workspace. This is important!! The service Tyler performed is specifically the reason why they are the only plumber that touch my house and I highly recommend them. Thanks again. Satisfied customer box checked. read more

I had a plumbing issue and called Rescue Air and Plumbing. I received pleasant and professional service from Victor. I would recommend using their services! read more

Roman helped us figure out what the problem was and went over all of the options with us. He was professional and courteous. He took the time to answer all of our questions and concerns. read more

I had a leaking faucet that Rescue had previously installed. The leak was caused by a manufacturing defect and Rescue replaced the faulty part at no cost. Thank you. read more

We called Rescue Air & Plumbing and they sent Eric and Jesus. Not only did these two experts solve our mysterious water issue (ended up not being a plumbing problem) but they helped identify a looming water heater issue that could have caused a flooding disaster but provided sound recommendations and skilled service in the installation of a new water heater and flood stop. They even ran around DFW to replace my water heater with a hard to find warranty version. Now that is service that you just don't experience very often anymore. These two gentlemen are the real deal. Thank you Jesus and Eric for taking care of our home. We appreciate your service! read more

Roman was fantastic in getting our unit functioning again! Very efficient, professional, and honest business professional. We will be using Rescue Air again! read more

Really really really good service. My husband and I have had some run ins with service people not showing up on time, not showing up at all, zero communication, you name it! Rescue Air & Plumbing checked all these boxes. We had an issue where we thought we heard water dripping in our wall---it freaked the hubs out, so I was on the phone immediately, trying to get someone out to check. RA&P had someone come to our house the very next day. They even sent any and all updates via text. How convenient! Are they the cheapest? NO. $99 just for them to come out. Womp Womp. But I am at the age where I will pay big money for superior customer service and thorough work. We appreciate the professionalism, Tyler and Bobby. read more

My AC froze up and was leaking. Called Rescue Air and Roman came out promptly and was very professional and honest about the repairs needed on my aging system. He gave me the choices I needed to make a decision and 3 estimates on replacing the system. He was very thorough and detailed about the options and estimates. I would recommend this company and appreciate Roman for repairing quickly and efficiently, but also his honesty and knowledge. read more