I had a similar experience to everyone else I brought two MacBooks to this place in November right…read moreafter Thanksgiving one MacBook Air one Mac MacBook Pro they had fixed the MacBook Pro. I came back the next week to pay for the services. They could not find my MacBook Pro and returned me the wrong one and they couldn't find my MacBook Air when I came back to try to settle things. They gave me the wrong MacBook Air that had water damage and the MacBook Pro had to damage screen so nothing was fully serviced. I highly do not recommend this business. Please avoid it at all cost

DO NOT GO HERE.. came here a bunch of times &just recently I asked them to fix my screen..& not…read moreeven 48 hours later it broke(& I didn't even Drop it) they refused to do anything for me. they lied & said they told me that there are 2 types of screens & I am getting the low quality one.. WHICH THEY NEVER TOLD ME Not to mention when I picked up the phone I got a notification saying "this part was installed improperly"

Brought my wife's 2nd generation iPad Pro 11in to replace her screen not working properly. King…read moreDigital not only had the one of the lowest prices from the quotes I requested (through Yelp), the work done was top notch! It's been several months now and you can't tell the screen was replaced. No issues with responsiveness, touch sensitivity or anything at all. Highly recommended and will be my first choice in case of future needs.

Take this as your sign to just go to the Apple Store…read more First they placed a Samsung screen on my iPhone 16 Pro Max. Red flag number one! The colors were off and looked terrible, and it had a chin at the bottom. I went back and paid $250 for a proper oled iPhone screen. I was happy with it. I even went back to him weeks later for a screen protector. Everything looked and worked great for 3 months until it didn't. The screen started to glitch when I set it to full brightness then it started to flash and glitch with any movement. Finally my screen just failed. An ideal place would at least have a 90-day warranty or at least try to fix it, especially for a returning customer. He definitely recognized me because I was there 3 times within the past 3 months. Who would want to come back 3 times anyways? He had no intention whatsoever to help me. I asked if he could just check on the screen but he didn't bother answering any questions or concerns. Instead he was rude and I, the customer, had to ask "So how can we fix this?" He wanted $250 AGAIN to make me pay for a new screen. Why would I do that if the first one completely failed? Fool me once. Tuh! He just lost a loyal customer and I cannot recommend this place. You will feel regretful. Just go to the Apple Store so you won't lose out on your money.

Ed was able to install my new SIM tray. He told me that the tool that came with the SIM was too…read moreshort, and wouldn't open the tray. Thanks.

Amazing work! Highly recommended!! My iPhone 17 pro max had water damage. Apple and my insurance…read morewouldn't cover it. These guys ordered the parts, fixed it and did an amazing job!

Awful service except one gentleman ... all were very rude and saying out loud that they weren't…read moretaking anyone because they were leaving and didn't want to help anyone that would take to long. Very disappointing service I wish I could remember the name of the young man that helped us.

Have gone to this T-Mobile location a couple times. I went…read morethis past Monday 6/29 and got exceptional service. My phone was broken for a few days and t mobile customer service over the phone and apple had me running in circles. No one could find a solution to the problem even tho in the end it was a minor fix of putting my SIM card in another T-Mobile phone but i didnt have anyone around that did. I had gone to geek squad at Best Buy in the Bx mall and asked them to at least try but no one was willing. Idk her name but a female worker at this T-Mobile fixed the problem that I had for FIVE DAYS in literally 5-10 min. Communicated easily - listened to me even tho i was frustrated and had an attitude but i was fed up with the problem and no solution. She had no issue putting my SIM card in her phone so I could receive a message to reset a password that was needed. So thank you very much to her and her patience. Maybe the Best Buy workers thought it was too personal a gesture but they could've done a lot more to help, as could have the T-Mobile and apple customer service agents over the phone. I spoke to a total of nine representatives and only two had knowledge and actually moved me up along the process of solving my problem before i encountered the great help at this T-Mobile. After I was done I stayed inside the store downloading some apps I needed and a new agent would come up and ask if I needed help or was already assisted literally every couple mins. I also used to frequent the Fordham location and this one does not compare. Clean - helpful and not rushing u out. Thank you guys for the great customer service!

New apple store in Bayplaza. Made reservations to get some wires replaced and ask about backlight…read moreof my phone. A girlfriend of mine was also there to fix her AirPods. I had an Eric help me and a Jay help her. They both were personable and super helpful. They were friendly and didn't make being there as a chore. They both provided useful information we both needed and were able to help us resolve our issues. The store is spacious and looks like most apple stores. It's on the first level of the mall and very open. You can't miss it. Nice to see an apple store in the Bronx. Excited to see what's to come with the store.

My experience at this location was extremely disappointing and concerning. As a Black customer, I…read morefelt ignored, overlooked, and treated differently from other customers who entered the store. Employees walked past me without offering assistance, while I observed other customers receiving attention and service. The difference in treatment was noticeable enough that I did not feel welcome or valued as a customer. Based on my personal experience, I would strongly recommend that Black customers consider visiting another location, particularly one downtown, if that is an option. If you must shop at this location, my recommendation would be to research what you want beforehand, place your order for pickup, collect your purchase, and leave. No customer should have to wonder whether their race or ethnicity is affecting the level of service they receive. Regardless of who walks through the door, everyone should be acknowledged and treated with the same basic level of courtesy, professionalism, and respect. I value my time, my money, and my dignity too much to spend them somewhere that made me feel as though my business was neither wanted nor appreciated. I will not be returning to this location.