Only recommends one package treatment where they can make the most money. Not interested in having…read moreoptions for customers to choose whether or not to get the prescription elsewhere. I would say that's not good customer service. Just don't feel any sincerity from them. They remind me of sales rep who is pushing for the highest cost so to earn a higher commission.

I've been going to Dr. Zelman since I was 11 years oldl. He genuinely cares about your health and…read morewants to make sure that you're making the right decisions for your eyes.

This place is awful. My wife is a customer here (or WAS) and recommended I make an appointment for…read moreone of our younger kids who wants to make the leap to contact lenses. The first sketchy element is that the link my wife kept sending me kept taking me to a google search with an alternate name. It appears that they do business under two different names which is kind of shady. But the big problem is that when you try to schedule an appointment on their website, it asks you to choose three different times. This is really bad because in this area many people have jobs and families and you can't just bank on some random time MAYBE being available. So I tried to call in the morning and nobody answered. I tried to call again in the afternoon after I made the appointment and again nobody answered. This was for an appointment the next day. I got two auto-texts saying "sorry we missed your call" so I replied to the texts saying I have a job and four kids and I can't be left hanging on these appointments, and this is a bad first impression after my wife recommended this place. I get a call back FIVE minutes after that text from a someone sounding like a sorority chick who just got dumped by her boyfriend. Huge attitude immediately. She's like "Those are just APPOINTMENT REQUESTS, SIR! We have ONE appointment at 7:45am tomorrow." Okay, well the appointments I thought I signed up for were 2:15, 2:30, and 2:45. So I calmly asked why the website listed 12 appointments for tomorrow and 18 for the next day if none of those were really available. And she just kept replying to everything I said by getting increasingly loud and obnoxious so I finally said, "well I guess I will go to another practice then," and before I could even say thanks and bye, she hung up on me. After this conversation, a lot of stuff is even weirder as I think about it. If the appointments are "just requests," then why were there "no requests" listed today, "12 requests" tomorrow, and "18 requests" the next day? That's totally nonsensical because if nothing is guaranteed then why list ANY times that are definitely not available??? And if you're going to list some times, why not list them all? Still the worst is just the rudeness. If your instant response to someone texting that you made a bad first impression but TRYING TO RECTIFY THE SITUATION BY SETTING A FIRM APPOINTMENT is to call them back in a haughty tone, then perhaps you should not be employed in customer service. Or, maybe the front desk person was out today and I was called by a doctor. But that just makes things even worse. Anyway, imagine potentially gaining 5 new customers (the rest of my family) and instead losing one (my wife) with just one phone call! Amazing. Anyway btw I got an appointment at MyEyeDr in the Boro same day today and they were actually nice...

Went for an eye exam. Was told that I could pay $39 extra for an exam that wasn't covered by…read moreinsurance. If I didn't pay for it, "...then we might have to dilate your eyes..." to continue the exam. I didn't appreciate the implication that I "might" require my eyes to be dilated...but that if I paid an extra $39 then I wouldn't. Doubt I'll be going back there. And it's unfortunate because I've been going there for years without this exam. Anything to make more money I guess.

Apparently there is a 10 minute grace period to your appointment window, which is not communicated…read morewhen you schedule an appointment with this practice. I arrived 12 minutes past my appointment time due to work obligations and excessive traffic. Would not see me had to reschedule beyond frustrating. Do not recommend this practice.

Today 05/12/25 been told to stop by at 9 since the store opens at 9, me being very punctual came…read moreearly to the plaza got a coffee and a donut sat in my car right in front of the store now it's 9:39 and still closed ??? It's Monday and I managed to be late for work to get this done. So disappointing.

Very expensive. $1,200 for a pair of sunglasses. Twice as expensive as MyEyeDr. Make sure you get a…read morequote up front.

Very impatient. Just try to rush you out. Not want to give you details, suggestions. Hard to…read morecommunicate with.

Shocked how good I found this place. Nice selection goin of glasses. Helpful staff. They all make…read moreit super easy. Eye doctors were great too. Helped me to give up warby parker

Very nice young man greeted us, quickly repaired my nosepieces on eye glasses, and sent us on way!…read more Tried to pay, but he insisted no charge. Thank you!

I had a very frustrating experience due to poor scheduling and lack of communication…read more My original appointment was scheduled for 5:00 PM. I received a call ahead of time asking if I could move it to 4:00 PM, which I agreed to. On the day of the appointment, I received another call asking if I could move it again to 3:20 PM. I agreed and arrived a few minutes early. By 3:30 PM, I still had not been seen, so I asked when I would be called back and did not receive a clear answer. I asked again at 3:45 PM and was given the same vague response. At 4:00 PM, I asked why I had been asked to arrive 40 minutes earlier only to wait 40 minutes past my appointment time. I was told they had an opening, but the current patient was taking longer than expected. I understand that schedules change and that delays happen in medical offices. However, the issue here was the complete lack of communication. I was left waiting with no updates or interaction for an extended period of time. Had the delay been communicated clearly, I could have made an informed decision earlier. At that point, the appointment no longer worked for my schedule, and I left. This office does not appear to value patients' time, and better communication would have made a significant difference in this experience.

The new girl couldn't get my eye pressure after 3 tries. It was very uncomfortable so I refused to…read moreget blows on my eyes again afterwards. They offer many add-ons procedures. Dr Carla diagnosed with me with dry eye. I was recommended to schedule for another procedure with Dr. Bermel. This procedure costs $250 out of pockets. Before I leave I was offered a variety of products such as eye masks, eye drops and omega 3 vitamins.