Optimum has added some new filter/firewall that is blocking critical business sites as well as some…read moredesired commercial ones. I have tried to resolve this for 3 months, even sending a certified letter to the CEO. It gets worse every day. This is the worst customer service experience ever!

They moved to Bronx river road. Poor customer service small place no parking, not safe for…read morecustomers that are pissed off. 2 people one of which was a trainee. Elders forced to sit on window sills. Very bad

This review is for Raul, in particular. I had read sour reviews on here prior to my visit so I had…read moremy defenses up. I went in during my lunch break to get information on trading in my phone and getting a new one. I was veryy reluctant to do so because I didn't want to get rid of my iphone mini. I was admittedly in a bad mood. He was very kind and patiently took his time walking me through the process and explaining my millions of questions. I was very hesitant to renew for my own personal reasons and was even skeptical of his intentions, but he kindly walked me through the pros and cons of either choice. In the end, I renewed my contract and am thankful to Raul for his willingness to treat me respectfully and kindly despite my hostility. Would definitely go back and recommend this store to anyone.

My experience as a customer at the Verizon location store in Yonkers, store S E49301…read more I was billed for extra phone lines that were added without my consent or acknowledgment. A customer purchased two phones at the Verizon store in Yonkers (Store S E49301, 2586 Central Park Ave.). The customer expected one line per phone, as clearly documented on the invoice/order summary. However, the store associate, Nyiah, added two extra lines without the customer's knowledge, resulting in billing for four lines for nearly a year. When the customer called Verizon Customer Care to dispute the charges, they were informed that retail store associates sometimes receive incentives per line added, which may explain why these extra two lines were activated without consent. For 11 months, the customer experienced repeated service disconnections, was locked out of online billing, and no representative properly investigated the account--until December 8, 2025, when one agent finally acknowledged the unauthorized lines. The customer lives out of state and could not return to the store, leaving them entirely dependent on Verizon support. Verizon must remove the unauthorized lines and refund all charges. Under federal telecommunications regulations, this is classified as cramming--a form of telecom fraud prohibited by the FCC and state regulators. Your store is responsible for correcting this issue immediately.

We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I promise you I'm never going here again. Briana polanco is the worst Verizon representative I've…read moreever encountered. How do you put the wrong promotion on my account. Then when I text you I don't receive a response but when I arrived to the store you're sitting right there looking at me not acknowledging me . Didn't even come up to me to ask what's wrong you sat there and acted as if your simple self didn't put the wrong promo and now making me owe att because now my service was interrupted. Now I don't know when the account will have the correct promo on it . Now my att service has been suspended because of her mistake and then get this I texted her again last week still no response. Seriously don't waste your time her brain is fried .

Yasmin Rosado assisted me yesterday. Not only was she extremely helpful...she really cared. She…read moretook care of my issues with a smile!!!

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

If you got any questions or doubts this is the store to visit no lines & get helped right away…read more 10/10 service

Outstanding experience at this store. We received excellent service and Prem did a great job to…read moreensure we got a great deal on upgrading our service package.

The day of Packer Lion big game our internet and TV went down. My wife works from home so having…read morethe internet is critical. We saw a spectrum truck on the next block. My wife opened a support ticket. In the process, the First Lady she spoke with spent her time trying to sell her more services causing more aggravation as we we were down. After 20 plus minutes, my wife got transferred again. My wife explained that we lost both our TV and internet at the same time. And she told her there was a Spectrum truck nearby. The lady stated "the truck was around for a different issue" and not related to our issue and was rude and insistent about it. They determined our issue had to do with an issue with the feed into the house. Soonest the could get a tech out was in two days. Tech came out Saturday and I explained what happened. We both went to the amplifier and opened it and determined that the Tech driving around Thursday disconnected our cable and forgot to reconnect the coax. The tech reconnected us, but mentioned he sees this two often. He was a good technician and our service was restored. My biggest issue here is that my wife gave Spectrum technical support all of the pertinent information to help resolve the issue. Not only did they insult her by trying to sell her services when we we down, but she didn't bother to contact the tech in the area that day to have him follow up on a nearby outage. Had she contacted the technician, he could have returned to fix the problem, easily by reconnecting the coax cable. It would have taken him a minute to fix. Instead we were down two days. All resulting from a tech in the area doing sloppy work and an untrained phone agent who didn't bother to do her due diligence to contact the field technician. I mean here we have an outage, followed right after someone was right in the area. How much common sense does it take put two and two together. A very rude and stupid lady. Inexcusable! End result, my wife had to drive 50 minutes each way to her office the next two days to work. We also lost access to be able to watch the big game from home. After all the extra gas money, and frustration, Spectrum offered a $4.60 two day credit. What an insult and joke! I am a long time customer of Spectrum and have been patient after numerous outages, increases in bills, poor customer service. This was the final straw. I am going elsewhere now. Spectrum, you deserve a grade F!

I just moved into a new apt on July 1....Open my mailbox and I literally have 9 letters from…read moreSpectrum. My building is pre wired for cable. So I only wanted to order JUST TV....I had an appointment and was on hold for 20 mins to cancel it and then transferred to another person, only to be put on hold for 40 mins! Then, someone calls me the next day to tell me they are in the neighborhood and could they stop by for the installation ...after I had cancelled it the day before. Three weeks later I made another attempt to actually visit the Spectrum store to try to get JUST cable again....After speaking to 2 people in the Fleetwood store ...Being told I needed to present a copy of my lease. Really Spectrum?...Horrible customer and follow thru!

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!