The absolute worst customer service, their service has really gone downhill. My bill had a $30 a month increase without any notice. Trying to get help is a joke. I reside and Kingman at first your bill is $90 then a year later $160. Every single time. Time to walk away forever. read more

Suddenlink internet service is by far the worst I have ever experienced. Moved here three years ago and still do not have internet seRvice that is reliable enough to be able to work from home. This company literally is causing me to lose income. read more

I own a business in Tyler and internet speed and reliability is crucial to our operations. This business does not handle their customers very well and we continually have problems with poor internet connections and speed. I would understand this if I were not inside the town of Tyler and paying for the fastest speeds that they have available. Good luck getting anyone to help you with anything over there and if you have another option, I would consider going with it. read more

It must be nice when you are the only game in town. For broadband Internet and Suddenlink is the only choice in Tyler Texas. They take advantage of that to the nth degree. They structure everything where you cannot buy one service without paying three times the price of that same service in a bundle. If they can afford to sell you a bundle of cable VoIP and broadband for $70 a month then why in the name of God would they charge $90 a month for just broadband? Customer service is nonexistent and there is no other option. They revel in their monopoly and rub it in the face of customers ad nauseam. read more

Absolutely the worst customer service that I've ever come across. Have issues with internet connection going in and out for over 3 months. Now 8 days zero without wifi. Technician was here on Tuesday February 16th. After entirely way too many phone calls,chats,emails too customer service. Technicians says loss of wifi connection issue is coming from the pole. Technician submitting a service ticket and problem should be fixed within 5 days. Today is the fifth day,and I've heard from absolutely Nobody. Damm shame we don't have much options. Who's crediting my account? Not paying for a service I never received. I Believe that is very fair. Still no wifi connection! read more

If I could give 0 stars I would!!! Two technicians stepped through the sheetrock in my attic (and was told later by another technician there was no reason for them to be in my attic). The two technicians that came out were very inapropriate with me and made me extremely nervous!!! I complained and have been trying to get my ceiling repaired for 3 months! This is the worst company to deal with. I will be seeking legal action if this does not get addressed by the end of this month. Very dissatisfied with the lack of concern for my safety as a customer!!! I have lost count of the number of times I have called to follow up with on this incident. S. Brown read more

This company hates their customers. Terrible support, unexpected charges without explanation and to talk to a human in nearly impossible. I hate this company and hope others will find there service elsewhere. Save yourself the headache read more

I think Suddenlink is the worst cable company or Internet company I have ever dealt with in my life. You can't make payment arrangements you have to wait until you're disconnected. They tell you the waiver fee because of mitigating circumstances. They don't. You make arrangements you agree to them and then they cut you off anyway. They get away with everything because they're the only game in town. How is this even possible in this day and age? Suddenlink stinks read more

I haven't had a minutes trouble with Suddenlink though many neighbors say they do. But then, I only have internet.

Service was ok but I came here to recognize a great employee. Amanda (40C) was a pleasure to speak with on the phone. She went above and beyond and made me feel valued as a customer. Her expertise took me from being a sure fire non-returning customer to considering a phone plan with suddenlink. read more

I have never had good experience when calling suddenlink support, but the employees in Tyler are an exception. Super friendly and there to help. read more

Only reason this is a one is because ZERO is not available. The absolute worst service I have seen in a long time, maybe ever. I have had an account with them fOr a few years. I they cut my service off two weeks before I moved, finall got that back on and the correct date. 15 service departments/ transfers and 5 hours off phone time still no service at my new home. MAKE SURE THEY ARE YOUR LAST CHOICE. read more

Everybody knows this place is terrible. It's a monopoly though. We have no other options at the moment but I know some folks that are working on that. TERRIBLE customer service, terrible internet service, lies lies and more lies! I despise Suddenlink and everyone who affiliates themselves with such a despicable company. They ought to be ashamed of themselves. read more

Terrible customer service. Rate increase with no explanation, almost like they hope you don't notice Only reason I am still with them is I don't have any alternatives If you can avoid this company read more

If you people in Texas think you have bad service come to Ohio we will show you bad service. I personally am tired of (1) their stupid recordings (2) being on hold last time for over 1 and 1/2 hours. (3) speaking with foreigners that can't speak clear english and really know nothing about what they are doing This is without a doubt the worst company EVER!!!! Sent me a email a day after a bad storm that knocked out electric, internet, tv, and phone. Electric was back on by 5:30 the morning after the night storm, took all day into the late evening to get tv and internet and 2 days later still have no phone and been on 8 calls with nothing accomplished wowl great company huh!!!! Suddenlink do us all a favor and sell sell sell so we can get good service. read more

Been trying for a month to get Suddenlink to help with a billing error. Several phone calls and being shuffled to other people and a disconnection. They know their customers have no options in some cases so why bother giving helpful customer service? Really pathetic. read more

The issue I face with Suddenlink is their horrid customer service. This is the 3rd day that I am waiting to speak to a live representative. I have been out on hold for hours, hung up on and chat is a waste of time. read more

Suddenlink? NO!! We recently signed up for $94.99 for life 1Gb internet and cable TV. Billed $170 x 4 even though only 3 mos of service. Spent a good 30hrs on the phone trying to fix this. Taxes and fees I'm told in broken English overseas on a bad connection. We'll fix it next month. Which next month? Bovine Scat!! As for that 1Gb internet. They provided 2.1Gb for about the 1st two hours then throttled us back to about 150Mb Go with another mobile line from t-mobile, Verizon, or AT&T and use the hotspot. You don't need this aggravation "Suddenlink"! Best stay away! F- read more

Suddenlink almost has a monopoly on internet and tv in tyler, tx. Their installers have no problem lying to your face about rescheduling so they can leave the job unfinished or not even do the job at all. Their supervisor are spineless and have no answers( basically useless). I was told by the installer that he did not want to get into the attic to run the cable and that someone would show up the next morning to intall it. After waiting a good chunk of the morning, I called suddenlink only to find out that they had scheduled me five days out from the following initial installation date, not the following day like I was told. The supervisors i spoke with about this issue basically passed me down the chain to several people with no answer and were extremely rude. read more

This is by far the worse service that I have ever had with cable and internet. I have spent over 1 1/2 hour to get a live rep to answer the phone. I'm also paying for premium channels that I can't even get on my cable box. Suddenlink keeps telling me this will be updated an NOTHING has changed or happen. Just receive new cable boxes today and now only the Main box works but the other boxes don't even work in each room? This is by far my worst experience EVER!!!! read more

They do not even deserve one star. This is the worst Internet company I've ever seen. They make the old Time Warner look like stellar service performers. When city officials tell you that the Internet service in Tyler sucks, that says it all. read more

I love and appreciate Suddenlink! I have lots of respect for them! I highly recommend using their services!

The first installer did not know how to do the installation, so he left coax cable dangling loose down the side of our house and did nothing to set up Internet, phone, and television. The 2nd installer, 4 days later, did not know how to connect our previously installed Cat5 lines for our hard-wired computers, did not know how to connect the land line so that we could receive incoming calls, and left the 2nd television not connected. We are also getting 90 mb downloads and 37 mb uploads on 1 G service. AT&T may be considerably more expensive, but they know how to install all of the services and actually give you 1 G service. I do not know if this is monitored by Suddenlink, but my acct # 07710-417121-06. I have called 10 different numbers listed for Suddenlink, and none are US-based and none can escalate the incident to the level of a supervisor. read more

Completely worthless company, filled with crooks, liars, and deceitful people. Their service is terrible and they refuse to do anything about it. Service is always going out and they will do nothing to compensate for the loss and down time of their services. They deserve a negative rating!!! read more

Since the conversion over to Altice, it's 100% useless. Customer service is useless. The only store front in a town of 100,000 is undergoing remodel and has maybe 3-4 agents working at any given time. Sling, Roku, hell even Dish Network and Direct TV are all better options...and cost less. read more

Extremely awful- awful service. I am a new customer and have suddenlink for just a month. In one month, internet went out 3 times and in all occasions I have to wait more than 2 days just to get technician out to check. On customer service, we have to wait 1 hour to get human on the phone to talk who will again play game of Modem and router reboot, to see if this garbage internet comes back. Currently, I have no internet from past 4 days and still counting. Billing is questionable. I am not surprised with this awful service as I read all the reviews before going with Suddenlink but have no choice as they got monopoly. Might go with Satellite internet if things doesn't get better. Praying, as my area grows we get a new player so that I can happily switch! I cant work from home anymore and have to spend 2hr to go to work everyday! Thanks for making my life miserable Suddenlink!!! read more

Bad service, worst customer service and billing ever. If you want to spend many hours of the day on the phone with a company and you enjoy being frustrated, this is the company for you. Constant internet and cable outage. They scammed me off my promotional $100 gift card which I never received. read more

AVOID AT ALL COSTS!! Suddenlink has been a terrible, horrible, frustrating and dehumanizing experience. Unfortunately they're the only game in town where I live. We are paying for 1Gbs service but it rarely crawls above 100Mbs. That would be bad enough, but we experience a complete loss of service on almost a weekly basis. It usually takes 3 days to get a service technician to come by, and when they restore service it usually drops out again within days. Suddenlink charges $60 per service call just to fix their own shitty equipment! I have never had a worse customer service experience with any other company. It is truly that bad. Horrible, terrible, shitty, fucked-up company. Avoid at all costs! read more

They used to be great but they have promised changes to my bill twice and never followed through. The agents are rude and I am going to cancel. Don't lie to your customers! read more

do not be fooled by the name change this is the same terrible excuse for a company named suddenlink fully voice response system automated that prompts for account number when you call what seems to be a sales number. if you have the patience and wind thru the automation and finally get a human that human will not be able to speak english. their billing system does not work and they will jack up your bill at anytime it is optimum now only to escape the suddenlink bad reputation!! read more

Same issues other people have. Bad customer service, changes in pricing, constant technical issues. I have cable and internet, for the last three weeks, either one works, or the other, never both. No "tech support" has been able to figure it out, and I am being charged $60 every time a tech comes to change out the box. So, from my point of view, I am being charged, $180(3 tech visits, no fix) for the gall of wanting what I am paying for. So, if you enjoy these types of surprises, by all means, Suddenlink away. read more

There are bad companies with inept people working there that provide awful service and then there is Suddenlink. The internet is basically non existent. I pay for 2 g and i get speeds of .2. I call them and they do absolutely nothing. They are a monopoly, could not care less, and basically charge people for a service they don't provide. Basically a class action lawsuit should be made because they are deceiving their customers. read more

Started TV and internet 40 days ago. Intermittent drops of internet from day one. After 36 days of service, lose Ethernet (Wireless worked) Had to spend hour on phone,. wait almost 3 days for "service tech" to show up. He replaces cable modem/router, does not wait to see if cable tv is working (says it "takes a bit"), just leaves. It does not come on. Next day on phone with customer service for hour and a half about cable service, company schedules another "service call"for next day. Tech comes in, changes story at least twice what is wrong (blames tech from two days ago), changes DVR, says hookup DVR will take an hour, and he leaves. After 5 hours, TV is still not receiving all channels, wife has been on phone with company, on multiple calls for over 45 mins, with the only progress is "I will call you right back". read more

Suddenlink is a joke when it comes to customer service. They put in wrong date of my move and switched off my service, no fault of mine. Have spent 6+ hours on phone trying to get service back on at my current address. Three different agents on phone have told me my service would be back on at such and such time. Yeah rite. Then I call again each time to spend 3 more hours on phone to be lied to again. The automated phone system would not let me speak to someone live each time unless I said I wasn't a customer. WTH! I'm on hold again now. Very frustrated and unhappy with this nonsense. 6 days this going on. read more

Internet kept messing up, sent a tech out and could not fix the problem. We called to schedule for someone else to come out, appointment was for Monday at 8 am. They then rescheduled for 11 am, then 2:30 am, then 5-8 pm. They are lucky they are really the only internet provider or I'd be done with them. Wife had to miss a whole day of work again because of suddenlink. read more

A crappy company. Just raised their rates by 25%. Been a customer for 22 years. Told me to live with it. Customer service REP offered no discounts to me even though being a disabled veteran. If you call customer service you get someone who does speak English very good. We need a another choice. Would not recommend SUDDENLINK to my worst enemy. Gomba read more

After returning all equipment to their store a month ago I now find out they're charging me $150 for a "mini tevo box" and I must find my receipts from a month ago. I am so angry. And the store is closed for the weekend. I'm going to find a replacement for the internet service I still have with them on Monday. read more

This company and their customer service is awful. They put fraudulent charges for channels we didn't order or want on our bill. Refuse to call back when they say they will to resolve the issue and then blame us. Then the last customer service rep says we owe whatever they charge us period. read more

Absolutely the worst customer service I have ever received. We have been without internet service for 5 days now. Our internet line has been exposed for 9 months now and we can't get them out here to bury it. Just today alone we have been hung up on 7 times. As soon as we get other options in our area we will cancel this joke of a company. I highly suggest avoiding this company and it's poor customer service. - C. Smith read more

The local installers are great ! 5 stars. But, the online service calls, online anything, and their ISP service is terrible. You pay for a Gig of internet, 400Mps, or whatever and you'll be lucky to get that... Anytime you call customer service you can barely understand what they are saying. The only thing they want to do is reset your modem .. and that's it. Terrible company to deal with (except the local guys that come to your house). If you have another ISP service available , trust me , use them and not SuddenLink. read more