do not be fooled by the name change this is the same terrible excuse for a company named suddenlink fully voice response system automated that prompts for account number when you call what seems to be a sales number. if you have the patience and wind thru the automation and finally get a human that human will not be able to speak english. their billing system does not work and they will jack up your bill at anytime it is optimum now only to escape the suddenlink bad reputation!! read more

This company is so horrible. They have technicians that say they showed up and no one was home but I have been by my door for 3 hours waiting and no one ever showed up or they say they show up and fixed the problem when they never showed up at all. As matter as fact, I was on the phone calling customer service to see where they were and the tech stated he showed up as you're on the phone with the customer service. We are paying so much to get so little. Their internet sucks and can't ever keep signal. When another internet company comes in my area, I'm done with suddenlink for good! read more

Suddenlink has decent Internet and Tv Service, but can't say that for there Customer Service. It is the WORST of any Company that I have ever done business with bar none. read more

They are the worst. Get anything but suddenlink if possible. Their phone customer service reps outright lie to you, their contract tech reps lie to finish the repair ticket as quick as possible...unreal. They will not last in the internet business when starling becomes available. read more

2 hrs to add phone service was lied to about packages available. Movie packages were added without consent and the supposed supervisor hung up when I expressed doubt about who he was. read more

Cancelled my service the NEXT Day after ordering it and I'm told it takes 3-6 WEEKS to get my Refund. WHAT!?! Sure glad I didn't get the service with them. I can't imagine what kind of service I would get after reading all these bad review. Fortunately, I had another choice in my area. Bye read more

Unprofessional employees on a terrible service Internet service was highly unreliable for the year I had it. In that time I had two pricing hikes. When I did have enough of it I called their customer service to cancel. They sent me to a "manager" for disconnection. This person was extremely rude and attempted to tell me he wouldn't disconnect. Its a terrible service and worse people working there. Please find any other provider, and if your are unfortunate to use them, don't be surprised to have an extremely rude and unprofessional person on the end of the line. read more

They have the worst and I mean worst customer service representatives. I was transferred to several agents trying to cancel my services. Nobody seemed to want to help or avoided the entire thing. The call "conveniently dropped" in mid process so I had to wait again for another agent. Finally the last agent I spoke with finally said my account was canceled. I should not have believed them. I just received another bill from sudden link. I did the online chat and the person told me cancellation process was not put through and now I have to call again!!!!!! They only received 1 star because I had to put one in order to post this or they would have gotten 0 stars. read more

If I could leave zero stars I would. Never in my life have I had such a horrible provider for anything! Let me count the ways: 1. My internet went down so many times in 1 day I had to download an application to keep track of internet unavailability. Every day it was double digits, but when it hit 94 times in one day I had enough. I had to call every day and start with a new person because people said they were taking notes and they did not. Finally after two months of calling, my neighborhood had the underground cables replaced. 2. I believe there are no managers in customer service. Every. Single. Time when I would call, I had to start over with the same issue. THEN then say a manager will call....HA HA HA, the joke is on the customer, no manager EVER called. 3. No remorse for the days/weeks my TV would go out or I didn't have internet. They could care less. The customer means nothing. 4. No contract to sign telling you what their policies are. Imagine the day I finally could go to another provider and I cancelled the 1st part of the month. I was told the policy is you pay for the full month. I asked to please send me a document where I agreed to this....of course, you guessed it, I never received one. THEN, I disputed the amount with my bank in which SUDDENLINK AGREED WITH THE DISPUTE, then they turned around and re-billed me the next month. THEN, I called several times and even offered to pay for half of the bill and was told "that is not our policy". THEY TURNED IT OVER TO A COLLECTION AGENCY. At this time, you now know they will mess up your credit rating, that is their goal because they are never wrong. But the best part, they play phone tag. When you try to find a corporate office to call and complain, you will get Suddenlink Customer Service. When you look up the Corporate Office in St. Louis, it says closed permanently, BUT there is a phone number and you call and you get OPTIMUM with the SAME Customer Service prompts its quite the vicious circle. What a great gig for a business plan...Don't let your customer talk to anyone knowledgeable, make them go through the lower level customer service personnel over and over and over and over. Welcome to Suddenlink Groundhog Day!! Bottom line, if you are remotely even thinking about suddenlink....RUN in the opposite direction read more

Worst company ever!!!! Prices climb everyday and they don't care about their customers

I almost never provide reviews of organizations and services but I'm sorry to say I'm going to have to chime in here. I recently detected that my connection speed was significantly less than what I'm paying for. I arranged for a technician to come out and check it and by the time he arrived the speed was back up to par. I later decided to go ahead and get a Wi-Fi booster which solved problems with respect to computers that were a little more distant from the modem in my residence. The technician had to do absolutely nothing but check the connection speed coming into the modem. He did decide to replace a piece of coax, but that was unnecessary. Without warning, I recently noticed that my bill was significantly higher than normal while paying it today. I soon realized that a $60 service charge was applied to my account. At the very least when I arranged for the service request I should have been notified not only by the contact person but by the technician himself that such a fee would be applied. Before Altice took over, service techs would come out and check such issues for free....at least that is my experience. read more

I have had bad cable service before and this is by far the worst. I used to have directv but I now live in an apartment and can't have directv because I'm not facing the southern sky. While having a dish of course I had issues with weather interfering with my signal. But now I have a hard line cable system with suddenlink and I have horrible reception. It goes in and out all the time at random. I only paid a little bit more for directv and had all the channels imaginable. Now I have a touch above basic cable and it's not worth the price I pay a month. Even the guy who put my service in doesn't use suddenlink. He put in my service clamoring on about how he has NFL Network and has all the games on during Sunday. I was envious of him while he was installing my sub-par cable. Anyone looking to get suddenlink check other options prior to choosing suddenlink. read more

Shittiest customer service, and spotty internet service. I'm writing this review which accompanies, the other less than stellar reviews, on my smartphone (4g), because yep, my business internet is down, once again! Fuck you Suddenlink! read more

The worst cable company in the US, which is saying something. Outrageously expensive and near impossible to get service if you need it. Their phone line power cable connected to my house was severed and a week has passed and they have done NOTHING. I'm sure the bill will come on time though! read more

Horrible customer service! Rude and unprofessional agents and the supervisors aren't any better. Go to another provider!

Suddenlink worst customer service ever. Spent 3 weeks over 10 hr trying to get a supervisor on the phone. Several time they said a supervisor would contact me didn't happen. Wait time is ridiculous for existing customers. If you act like you want to be a new customer they answer the phone real fast. Horrible company #suddenlinkbigthumbsdown read more

Wish i could give less than one star! Worst customer service I've ever dealt with. Currently have an outage and can't get anyone to respond for almost three days. Constantly have to reboot the router for some reason no one can explain. Trust me, pay the higher price for a more reliable company. It's worth it! read more

This is the worst Internet company I've ever had.. 1st they charged me way more than the more than the promotion that was promised. That was promised. Then it took me 3 calls to speak with a supervisor who was local to actually fix the issue. Apparently they were charging me for some safeguard that I didn't even request. Now my Internet has been down and they can't have a technician outdoor a week. And I never received my free gift card promised to me because they're saying that I canceled my service and started it up again the day I ordered it. These people are full of crap! Hidden fees! Screw ups! And the slowest internet with the crapieat customer service! Beware!! read more

Suddenlink is the WORST! I have spend 3-4 hours over the last 2 days trying to deal with my account. Suppose to get a call back with in 24 hours and so far that hasn't happened. How does a company think this is service? read more

Optimum - Hold times for customer service - Internet Service Providers Near Me - Tyler, Texas

We just moved into the area at the end of December and did not have a lot of choices for our Internet and TV services so we went with Suddenlink since the prior homeowners used them. They are horrible! It is now January 27 and I've already been round and round with them on every charge that they try to charge me! I called to get HBO max and they set me up with HBO which is what I did not want so I called back on January 4 to remove it and they are still charging me because they don't show record of me ever calling to remove it read more

Thanks for making me think I had wired internet available at this house I just BOUGHT BECAUSE OF YOU utter ***holes. I even called to make sure, and you treated me like an idiot for asking. About 20 ****ing customer service calls and chats and a WHOLE LOT OF MY TIME AND PATIENCE WASTED later, you just tell me "nope, not going to extend to your house." Could you not have told me that the 1st 19 times? Before I bought this house? Then your stupid d*ckhead of a chat representative gives me a SALES CALL NUMBER THAT HAS NO REPRESENTATIVES just to waste my time and piss me off when I tell him all this for a solution and offend him with a no no swear word. You are GARBAGE. And you know what, I'd rather deal with HughesNet than you people, and that's saying a lot. read more

HORRIBLE HORRIBLE customer service. Spent 1 hour 27 minutes on hold for an appointment where they never showed and was told to call back the next day IF they didn't show up today. Are you kidding??? I know Centurylink is not the speed in internet I'm looking for, but I will say it IS reliable and they have much better customer service. I'm waiting for the day when we have nothing but wireless and Suddenlink goes night night for good. read more

Optimum - How long must one be on hold??? - Internet Service Providers Near Me - Tyler, Texas

Worst company I have ever done business with!! Horrible customer service and very incompetent people on the phone. Very rude on one occasion, and on another sent me to a phone where no one was working, I guess just to get rid of me when they don't know the answer. At the first, was given misleading information on the 1gig product. read more

Suddenlink is garbage, I wish they would go out of business. Their service sucks and their customer service is even worse. Whoever answers a call sounds like they couldn't care less and they never have the answer to your inquiries and you'll be stuck on the phone for hours. They were supposed to come upgrade my service from 1-5pm. However they never came and they never called or emailed after 5 and kept me waiting. I called and after talking to an unhelpful customer service employee, I found out they apparently moved me to 8-10 PM at night without telling me. The technician called and stated he would be here at 10:30 PM. He never showed up I texted him and he said "They took you off my route. I'm not sure if someone will be there tonight. But they will most likely be there tomorrow due to the time" If they try and charge me for the appointment they can pester another customer. If anything they should compensate me for the inconvenience caused. I took time off of work to wait for the service from 1-5pm. I could have been making money, but waited around all day and night at my house like an idiot. Their service and company as a whole is pathetic and needs new management or needs to shut down. I hope all their customers leave and they all lose their jobs. I wish this app gave negative stars!!! read more

Their customer service is horrible. I was on hold for over 30 minutes after bring transferred. Then, he couldn't hear me. Chat didn't work either. I just kept getting a menu to choose from. My bill has more than doubled in 4 years. 25% inflation? I think not. They screw their customers because they have a monopoly. I hate Suddenlink read more

So I am a new customer in Charleston, WV. My install occurred on August 19, 2020. Installer's name was Matt. He left without finishing the cable install. Phone and internet work but not cable. Said he had to do an outside job on Ravenna Road that would take about an hour and would be back. Never came and never called. We tried calling him and wouldn't answer phone. Set up for another tech to come on Saturday, August 22, 2020, from 11 to 2. He/She was a no show. Phone techs couldn't fix. Set up 3rd appointment for August 24, 2020, from 2 to 5. Again, tech never showed. Still no cable. Tried to cancel cable just now and retention department wouldnt do it. Said they would have one of their "fabulous" phone techs fix the problem. Been on hold 90 minutes to no avail. Suddenlink is TERRIBLE. Whatever you do don't get Suddenlink. read more

Moved to Tyler from Dallas and Suddenlink seems to be our only choice for internet. I suppose, since they know that, everything about it is terrible. My husband and I work from home and the internet drops at least once a day. Connection also seems to drop every night around 9pm when we are trying to watch tv. It's hard to get work done when you have to constantly reboot your router. We definitely need some competition in Tyler to make companies step up and provide quality service. read more

It is too bad I cannot give zero stars! In my opinion, Suddenlink customer service is atrocious. My rating reflects not just my recent interaction with customer service, but my dealings with the company over the past year. I did read the recent reviews below, and I think the negative ones pretty much sum up my experience, so I am not going to waste any more time. In my opinion, the favorable reviews are fiction! read more

I have been with Suddenlink in the past. When I was there they were awesome which is why I returned. Since returning the customer service has been horrible. When I first returned I went three months without House phone because they could not figure out how to get it working. I had to end up turning the house phone off. I was also promised a $200 Visa Gift card if I switched to them. I never received the gift card. I was later told because i upgraded to Tivo that knocked me out for my promotion. This last time I had a technician come out they charged me $60 for a service technician. I clearly asked if I would be charged and the technician told me that i wouldn't. Now in the middle of a pandemic, where my child is being schooled at home, they are telling me that they are going to interrupt my service if I don't pay the entire bill for $220. The supervisor Nourana was very nasty to mean. If it wouldn't cost me more than $60 I would get a lawyer. Please go else where to receive services until Suddenlink is able to gain the customer service that they use to have. read more

If I could rate less than 1 star I would. I am forced to do business with this company at two properties. Customer service and internet service is so poor I'm thinking about starting my own ISP! Every interaction that I have had from ordering and installation, to outages and customer service dealings have been so unacceptable I can not believe they are still in business. My daughter used them when she was here in college and always complained. Now that I am here, the installation and support was horrible in Troup but the service is good. Everyone else complains about outages there. In town, we had problems with installation in an existing home that had their service before. We've had outages the first week and the customer service experience was so poor that I asked them to save the chat for training purposes. Omg, I still don't have service and they can't get anyone out for 6 days. I escalated it to a supervisor and was told that I would get a call in 4-6 hours at 3:30 in the afternoon. Really amazing how they have a monopoly on the market here..... read more

I have been a customer of Suddenlink and Cox before that for well over 25 years. I, in all that time, I have had some really good experiences (especially over 15 years ago). Supposedly we are VIP customers. LOL, we aren't really valued. That's how I've felt today. After no telephone service for about 2 weeks, I got $5 taken off my bill. Because I bundle, I only pay $10 a month. I feel Suddenlink seems to forget that we customers are not all stupid. I was so angry that I almost lost. I was asked to please to not speak UGLY (my word, not theirs). The woman spoke over me constantly, basically ignoring what I was trying to convey. I ADMIT I WAS VERY RUDE AND UGLY. More on that further down. I had a bad modem, (with no telephone service) the first time a service tech came to my house. It was replaced. No problem. After several hours, was going to use my telephone. NO service. Several days before could coordinate my schedule to be home. Modem tested and was said to have dial tone. Must be my telephone, so off to the store I go with sickly adult special needs child in tow. Buy new telephone. Go home. Still no dial tone. Call suddenlink again for technician to make service call. Another couple of days of no phone service. Get another new modem. Service at last. Then the cable box goes out about a week later in the afternoon. Call phone center, told that I would have to wait 24 hours for another service technician to be able to come check it out. I asked if I would be able to return the box to the store if it wasn't hard to hook up myself, I would. Okay, I can, so off I go with adult special needs child in tow in the pouring rain. After getting soaking wet, went in store and got new box. Come home, didn't work. Call to schedule another visit from service tech. 24 hours of tantrums, crying, and throwing things, he gets it back on and HAPPY child and thankful me. Again, no dial tone less than a week later. HERE we go again. SAME SONG, SECOND VERSE, no wait, how many verses. Called call center; they did their thing. it didn't work. Schedule a service tech again for two days later. At this time, I WAS getting very frustrated. That nice icy Wednesday, he showed up, He moved the phone jack into another hole. BINGO, it worked. BUT before he got here, the #%^$ cable box quit getting all but the first five channels. Not even the local channels. The problem was ON their end again. He called the phone tech and was on hold for about 20 minutes. They reset the box and gave the channels that I was supposed to get were magically there. I absolutely hate their automated system. Doesn't give you the option of speaking to customer system. By the time that automated piece of crap gets you to an person, you are very frustrated. LOOK, I know that they have a system (of sorts) that tells them what the answer is to your question. If you don't ask a question, that is on their cheat sheet, Customer service people ARE LOST. They can't answer your question. In my experience I agree that the customer service people in the store are rather rude. Always have been but there have been good experiences there, too. In all years, I've been a customer, I've never been so insulted. Like I said earlier, I haven't really had BAD service with their people. Customer service, in-house service technology, and those service men have always been pleasant, and nice. Right now, if I was asked, I wouldn't recommend SUDDENLINK to anyone. Our monthly bills are getting so high, it so ridiculous. My rant is now officially over. read more

If I could give less than one star I would. We moved into a new Subdivision and can only use Suddenlink. Well that would be fine but we can't get them to come set us up. 3 weeks we have been calling, been put on hold, scheduled and then had 4 no shows. WORST service ever. AT&T, please service our area!! read more

This is their only location their "customer service" is so rude.! Like seriously is ridiculous in top of being rude they are not professional. Customer always rite...? They cant change the billing date?!?! Helloooo.!!! Everyone else does it.!!! I guess we need to move to another company so we can choose our pay date.! So disappointed.! read more

Hello, my name is Scotty Johnson. My mother Ruby Johnson was a long time customer. She passed from this life on 12/11/2021. My sister and I went to your office in Nacogdoches, TX which is where my mother received her TV service. We intended to cancel her service. This was on Tuesday, 12/21/2021. We spoke to a young man. I think his name was Sebastian. He helped us tremendously. He practically held our hand through the process. We returned my mother's modem and control box to his location which he also helped with. He held the box open so that we could put the equipment inside. My sister and I both agreed that  we give this young man 5 stars for his helpful service. I told my sister that she should hire him. I talked to Peter, another CSR on the telephone when I returned home to Tucson, AZ a few days later. He was helpful as well. The process was made simple by your employees. Thank you! read more

Worst company I've ever dealt with. They deserve a 0 but that's not an option. Terrible terrible terrible

If it were possible, I would give Suddenlink zero stars. Their technical support is laughable, their empathy is non-existent. My internet went down on a Friday afternoon, and the technician could not come out until Saturday between the hours of 10 am and 8 pm, but then Suddenlink cancelled without notifying me. Three phones calls later I was told a technician would come out on Sunday between 10 am and 8 pm. Still no internet. What am I paying for? This company is a dumpster on fire. read more

All ratings should have a minus starts. I should have checked reviews first. This will be my first time ever posting a review online, that is how terrible this company is. Customer service sucks big time, and I work for customer service, people cus and yells. I was expressing the situation about the service they transferred to my new place and couldn't find it because they still have the previous address, I still don't know how they transferred service, come set it up yet is not showing in their info that I have internet but payments were still taken out. This is ridiculous. read more

Horrible service! When you call them, their phone rings, plays music for 15 seconds and hangs up. Called to schedule a technician. Finally got a hold of someone IN INDIA (yes, literally) and they scheduled us between 5-8 pm. We told them it would be too dark but they said that was the only time available. Technician came and couldn't fix our problem. Guess why! He said it was too dark! Terrible service! Avoid this company I'd you can! read more

Tried to upgrade our internet service and ended up getting disconnected from our internet for going on two days. When you call to check up on the issue you have to start completely over because they have NO systems to follow up with customers. End up getting shuffled around between departments. On the phone today for 5 hours, multiple dropped calls, no call backs and still no resolution. Been told I can't even cancel the account to start a new one because of some technical issue on their end. I wish there were other options in this area because no department at this company knows what the other is doing and they have TERRIBLE customer service. Especially in times of COVID when internet is a lifeline to us working from home these people cut off your bloodline and have no answers. read more

https://www.facebook.com/patricia.nunn.52/videos/10217478169094015/ please watch this video..This is how Suddenlink connected service to the house next door to my Mother.. She is 70 and in a walker.. She rripped over this cable twice.. called suddenlink and was told without an account there was nothing that could be done..called 2 different 1800 numbers online for suddenlink and no help from them.. why would someone connect cable like this and think that it is ok..WTF SUDDENLINK..You SUCK read more