Dr. Tackett and the office staff at primary eye care center went above and beyond my expectations at a recent visit. Being a first time patient, I was not expecting the complete care that this business gave me . The staff were professional and welcoming. Dr Tackett was compassionate, kind, and competent. She took care of me as if I had known her for years and not minutes- she solved an eye problem immediately and made a referral to a specialist immediately. I highly recommend this establishment. They are great! read more

As a patient of Dr. Immoos for many years, have great confidence. However, her support staff is rude and untruthful. I ordered a pair of simple black framed glasses and they arrived with gold marbeling. They insisted that I got what I ordered. They would not let me speak to the doctor nor refund my $250 co-payment. To make me go away, I was provided a $129 pair of wire frame glasses and they kept my co-pay plus the insurance contribution. I won't be back which will probably make the eyeglass team very happy. read more

I've seen Dr. Tackett for years now. She's a great doctor: friendly, compassionate, always willing to answer questions and share information. Highly recommended. read more

Was so excited to book our entire family here but everything changed once I was transferred to a second staff member. They pulled all of our insurance information (dual) gave them all my information because I was told they can see us in two weeks. Then I was transferred to someone else that changed everything saying they could see us in a month. They should of started there first. So unprofessional! read more

Incompetent, lazy staff. Not sure what happened. They used to be great. They filed with Medicare instead of my vision insurance. They didn't want to wait on the phone to verify my vision insurance - they actually told me that! I told them I would but the doc was ready to see me so I waited until after seeing him to call my vision insurance. When I got some one on the line, I handed my phone to the front office girl. Afterward, they didn't have time to do the other part of my exam. They kept the charge to medicare and wouldn't change it. After months of fighting it. I gave up and paid 99.50 which included late charges. read more

I've been a loyal customer for 35+ years starting long ago with Dr. Cheung. Now I'm very pleased with Dr. Lauren Tackett, a qualified, caring, joyful optometrist who cares about customer service. read more

Had something stuck in my eye walked in they got me right in within an hour In-N-Out foreign object removed happy as can be the doc is awesome thank you guys very much appreciate it read more

I went to Primary Eyecare Center for a checkup. I found the experience to be pleasant and Dr. Immoos and her staff were very attentive. They were professional, friendly and patient. They also had a wide selection of frames to choose from. I'm very happy with my new frames. They fit my face perfectly and I've gotten so many compliments on them. I would recommend Primary Eyecare Center and Dr. Immoos to anyone who needs an eye exam. read more

Just got back from an excellent experience at Primary Eyecare Center. The technicians Eric and Kevin were gracious, professional and knowledgeable. Eric seemed to be new and Kevin was guiding him a bit. No problem by me. All good. Dr. Lauren Tobin Tackett did my exam. Smart, thorough, great communication. Again, all good. Very pleasant offices that, though they are located on Santa Rosa Street, are peaceful and nicely decorated. Prices are in-line with other optometrists I've seen in the past. I'll be back. read more

My family and I have been seeing Dr. Tackett for some time. We have developed a great relationship with her. She is personable, knowledgeable and cares about her patients. My husband and I were just in the office for our yearly check-ups. She was amazing as usual. And to top it off, we proceeded to get our new prescription filled. Cassandra assisted us and to say the least she was a breath of fresh air. She was very thorough and clearly explained our options. It was so nice not to feel rushed through this process. Thank you Primary Eye Care for such great customer service. Janell read more

Terrible customer service, they try to nickel and dime you with their additional exams. Jocelyn was the technician she seemed like she was angry and was trying to race through. Then she used scare tactics to try to get me to get contacts through them saying that "online contact companies are terrible". Will not be going here again- I do not recommend. read more

Love the staff always pleasant and courteous! Been coming here for years never had a problem, I will never go any where else! read more

Primary Eyecare Center - Front desk ! - Optometrists Near Me - San Luis Obispo, California

absolutely phenomenal through and through. i had loads of questions before i even made my appt with covid and safety. i'm high risk but i really needed to get in this year for an appt. madalyn and stephanie and steven. dr ou. everyone went beyond with each step. so thoughtful. so thorough. dr ou really took the time to explain everything that was going on with each eye. everyone was so professional. see the review of hilary b. she captures the experience quite well. this is definitely to be your go-to place. read more

Best company (not just eye care company) that I've ever worked with! They are patient, helpful, and understanding. I've been accommodated in person as a student in SLO and an adult in LA. Highly recommend!! read more

I found Primary Eyecare Center through a random Google search. I was expecting a standard doctor's office experience, so I was pleasantly surprised when I got there. Dr. Hider knows what he's doing and explains everything really well. It was a great experience. I'm glad I found them :) read more

I got great treatment from the doctors, but the customer service was so bad on 2 occasions that I won't return. I have been using Primary Eyecare for a few years, and I had no problems until about a year ago or so, when I tried to reorder contact lenses. I had enough to last me two weeks, and I thought that would be plenty of time to reorder. I didn't get my contacts for a month. Their computer system was down, which I was very sympathetic about. They told me repeatedly that it would be back up "tomorrow" and they would call me immediately, taking my information over and over again. They never called. I think I called them six to eight times. They never even called once my order finally arrived. Shockingly, they also never offered me any sample lenses, even though I know they have them at the practice and they were aware I was out. I remained polite through all this, and when I went to pick up my lenses at last, I asked to speak to someone about it. I relayed my story, and I was given 10 percent off, which I appreciated. However, it was 10 percent off an order they had accidentally doubled. I had tried to order two boxes of contacts, and they took that to mean two boxes for each eye (my eyes are the same prescription). I decided to take them all so that I wouldn't have to go through all this again for a long time. After the discount, I paid well over $400. Recently, I have been wanting to buy a low-cost pair of backup eyeglasses. I own professionally made glasses (from before I started going to Primary), and I wear contacts often, but I have several friends who have had good luck with Warby Parker and Firmoo, and I thought I'd give it a try for some cute, cheap glasses. I called Primary to get my prescription info and pupillary distance, which you need to order glasses online. The person on the phone told me she didn't have my pupillary distance because I hadn't gotten glasses there before. Understandable. I asked if they could measure it for me quickly, which I didn't think would be an issue as I spend hundreds of dollars there on contacts and get regular checkups. But no, I was firmly told they do not recommend people order glasses online because they are much lower quality and could cause headaches and so on. I told her I understood but I thought it was OK for people who accept the risks to purchase glasses online. "That's your prerogative," she said, before reiterating she could not help me and hanging up. I work in medical marketing and am very familiar with the issues that can arise from ill-fitting or poorly made glasses. I also am very careful about my eye health. That being said, I have no problem spending, say, $36 on Firmoo for a pair of glasses that I would use every so often with full awareness that they may not fit or function as well as a $300 pair from Primary. That is hardly an unpopular opinion these days (Google "online glasses reviews" to confirm), and the staff at any optical shop should know and accept that. My request seemed to have been met with swift defensiveness, which I imagine has to do with the business loss Primary and other brick-and-mortar optical shops are struggling against with online competitors doing so well. However, they would do better to accept the change and respect their customers, especially those who still spend a lot of money there and know what they are talking about. The doctor whom I saw was Dr. Tackett. She was always helpful, funny and knowledgeable. I enjoyed my appointments with her and honestly feel bad that I won't continue to patronize her. The people in the front office and opticians were just so inconsiderate, condescending and rude that I'm moving on. read more

I don't have enough positive adjectives to adequately review the Primary Eyecare Center on Santa Rosa Street in SLO. I will, however, make a solid attempt at covering all of the reasons why they're exemplary. 1. Customer Service I mean, really, truly, the art of true customer service IS NOT DEAD, as evidenced by my first phone call to Primary Eyecare Center to set up an appointment. To be fair, this was a place that WAS recommended to me by a co-worker, but I still can't say enough about their ability their warmth, professionalism, responsiveness to questions and issues (and yes, I DID have an issue, but thanks to the knowledge and care of the staff, it was not only resolved, but made even better and in a timely manner, no less!). 2. Technology They offer that super-cool option for retinal imaging that not only means you can avoid the trauma of dilation, but you'll also get to see an amazing photo of your retina that basically looks like a crazy sunset-hued hurricane in a magical galaxy far, far away. 3. Product Selection Sure, their product selection isn't the most expansive ever, but what they **MAY** lack (as perceived by some) in QUANTITY, they certainly make up for in quality and variety. They have a really great mix of frame shapes and styles, and carry quality brands for pretty much any style palette. 4. Expertise From the office/admin staff to the Optometrist, I felt confident that knowledge and expertise was their primary goal, and it was clear that they put lots of care and effort into training their staff to be knowledgeable experts in their scope of work. Don't miss an opportunity to be impressed. Make this your go-to eyecare spot. I promise you'll not be disappointed. read more

Dr Hider is great I've been a patient for many years. Great experience always very professional staff.

While I kind of totally dread eye appointments, this place is great. They're friendly and patient. Highly recommend Dr. Immoos.

Dr. Tobin and her opticians are the best! Each time I have an appointment, the service is prompt, friendly, and thorough. I have a difficult face to fit frames to, but her staff had no problem finding multiple frame choices that would work for me. More importantly, service after the sale was excellent... I had an incident where my glasses were left inside a hot car in Paso Robles, causing the anti-reflective coating to melt and distort my vision... but the warranty on the optics covered replacement! Awesome! Thanks, Dr. Tobin. read more

Dishonest, talk the walk, and don't help you. Billed my Insurance company for services not rendered, so I get to straighten that out. Primary Eye Care has been my autumn nightmare.id go for negative stars. read more

My 40 something eyes finally needed glasses. I was thinking drugstore, but I'm so glad I went to see Dr. Immoos. My prescription was quite different for each of my eyes. I never realized how much better my vision could be and how much more relaxed my eyes could be. The staff is very friendly and the Dr. takes the time to really figure out what your needs are. read more

Great staff and service! They use great proactive technology and are able to catch many concerns early. I really appreciate this and their amazing customer service. They take time with you in picking out glasses that look great. Overall, this place rocks! read more

Very courteous and helpful staff. Definitely feel comfortable coming here for any future problems I have with my eyes. I'd recommend this to any student in the area, as they're also reasonably affordable. read more

I used to see Dr. Sider but recently had a wonderful experience with Dr. Immoos. She was super friendly and fun to talk to, made me feel very comfortable regarding my eyesight and the family history I have of having lots of eye problems. Definitely would like to keep going back to her! read more

I have been a patient in this office for 10 years and continue to be seen here even after moving away from San Luis. Dr. Immoos is a fantastic eye doctor, very kind and invested in doing the best for her patients. Laura is also extremely helpful and has assisted me in selecting different frames over the years and now contact lenses. read more

I have been a client of PEC in SLO for several years. I have been working with Dr. Lauren Tackett, who is very helpful, knowledgeable and thorough. It's always a pleasure to see her because she makes you feel at ease and is eager to answer any question you might have. I had lasik eye surgery performed to correct my vision and she was instrumental is helping me through the entire process. I've always had good experiences with the staff as well, and although there were new employees working the front desk and assisting in the eye exam room, I still felt welcome and well taken care of. Thank you, Primary Eyecare, for continuing to provide top-notch service with a friendly attitude. read more

I have been with Primary eye care for 30 years. I started with Dr. Chung when he was the only doctor before expanding to bring other doctors in. W hen he retired Dr. Immoos took over his patients. At I was reluctant because of the relationship I had with Dr. Cheung. But after seeing Dr. Immoos for the first visit with her I was no more reluctant. She has been great. She is very pleasant and most professional. Better than that she knows her profession. I couldnot have a better doctor. The office staff is pleasant and friendly . If anyone needs an optometrist come here. You wont be sorry read more

I used to be a big fan of Primary Eyecare. I got excellent glasses and service from them. The last time I went there, however, was a nightmare. They couldn't get my prescription sunglasses right. They tried three pairs; the first was painful to wear and the tint was way too light. The second would fall right off my head if I nodded. The third pair's lenses are off so my vision through one eye is always a little out of focus. And I paid over $700. Oh, and the attitude they had that my complaints were frivolous. Now I'm facing the prospect of starting over and eating the cost just to get some sunglasses that aren't massively defective. Incompetent. Avoid. read more

I walked in and in a friendly manner said hello. I was "greeted" by a woman who frowned and said "can I help you?" It was as if I had, unannounced, walked in to her living room! I stated that I was referred by the Varilux website (a lens company). I told her that I was shopping for new frames and progressive lens. She again just frowned and rudely lectured me that Varilux is there only progressive lens provider. Great that's why I came here, I thought, no need to lecture. "Is it ok for me to look at some frames in your lobby?" I did not ask for assistance, just merely "permission" to look at their stock. "I guess," she responded, "but we will have to kick you out if a patient wants to look at some frames!" At that point my wife and I said thank you and left. I would be remiss if I did not mention that their office and lobby are on the small size but that is not an excuse to be rude and unfriendly. It doesn't cost anything to smile and show some courtesy! They are obviously so busy that they don't need $400+ worth of business from me. Don't waste your time!!! Rude and snobby staff. I hope the doctors know that a staff member is turning away business! Oh and I will also contact Varilux to let them know how this agent of their product represents them. I am kicking myself for not getting her name! read more

I stopped in to have my glasses adjusted, the receptionist and Cassandra the Optician were super sweet. They did not charge me for the adjustment even though I am not a client. And I received great tips for our stay in the area! Thank you Primary Eyecare Center! read more

This is a good dilations center; very thorough exams and comfortable environment. They offer alternative equipment to eye dilations. Sometimes their office staff needs a little work with call backs and information. They do have the best eye glass assistant in the area; Laura! she is superb, will help you pick the right frames and lenses and will fit them perfectly to your face and use. She adds to the reason to go here. read more

I have been going to Primary Eyecare Center for many years. They are the best in town.

I've been a patient here for 20 years. The staff and doctors are always professional and friendly. I've seen several of the doctors over the years and I felt completely confident in all of them. I'd recommend them to anyone looking for a new eye doctor. read more

I have been going to this business for over 20 years. They have great doctors, good service and Laura,(who is one of the eyeglass specialists) can even clean men's razors! I was desperate and she showed me how! Saved me for sure! read more

Extremely friendly and professional staff! I've been going there since I was a child. I've seen Dr. Hider and Tackett, both were patient and informative. I wouldn't want to go anywhere else! read more

Been going here for 10 years and they are awesome! Great service and the doctors are so nice. My daughter asks every year when it's time to go back. Highly recommend them! ! read more