I first visited Dr Joseph right before the pandemic, and I just had an appointment with him again…read morelast week. Out of all the businesses I have ever been to, Dr Joseph and his staff provide the single best customer service experience i have ever had. I am not comparing him to another optometrist, I truly mean any business. Dr Joseph is incredibly kind and helpful. While performing my eye exam, every question/concern I had (which was several) was happily answered and explained in a way that I could easily understand. I never felt like he was rushing to end my appointment. He kept making adjustments until i had the best possible outcome. When he was looking at the photo of my eye, I asked if he could explain what he was looking at. He gladly described to me everything that he was looking at, and what exactly that means for my vision. When it was time to pick out my frames, I was the most indecisive I have ever been in my life. The kind woman at the front desk came over to see if I needed any help, and I asked if he she would give her opinion on some of the frames I was thinking about. She gave some great advice and helped me narrow down my choices. I was still a bit unsure, so I asked Dr Joseph if he would share his opinions on the few that i had. He sat down with me and shared, in his opinion, the pro's and con's of each pair. He did not try to up-sale me on an expensive pair. He truly wanted me to choose the pair that I felt was best for me. If you are like me, and are looking at every optometrist within 50 miles for the perfect choice, stop now and go see Dr Joseph. You will not receive a better eye exam or customer service experience anywhere.

I walked in to ask about walk-ins. They said they take walk-ins but weren't accepting any at that…read moremoment, with no follow-up about scheduling for later. While browsing, staff watched me closely, making me feel like a potential thief rather than a customer. It was frustrating and left a poor first impression. Pros: Acknowledged walk-ins exist. Cons: No proactive scheduling option or follow-up. Uncomfortable, watchful atmosphere. Lacked warmth and welcoming service. Suggestions: offer future-appointment options, greet customers, explain wait times, and create a friendlier, more inviting environment.

Dr. Huynh is an excellent doctor. She's very knowledgeable,…read morethorough and takes time to answer any questions. Her staff was very helpful.

I brought my daughter in for a scheduled eye exam and unfortunately had a very disappointing…read moreexperience. My daughter has developmental limitations and is unable to read, write, or count. During our visit, I was told she could not be seen because of this. When I asked for clarification, I was told there are "places for those people." That response was both unprofessional and disheartening. I understand that not every office has the same level of training or experience, but there is a clear difference between appropriately referring a patient and how that message is communicated. No attempt was made to explore alternative testing methods or accommodations. After sharing my experience publicly, the office responded stating they did not have the training to examine my daughter and chose not to proceed because they would not "do a good job." Families deserve to be treated with respect, even when a provider may not be the right fit. I hope this feedback encourages more awareness and better communication in the future.

Dr. Tu is so down to earth and her staff is wonderful! My family has been going to her for around…read more18 years!

Dr is amazing! Prompt & very professional with the examination. However the glass option is limited.read more

Great staff. Great Doctor. Easy getting quick appointments (not a month away). Plenty of front door…read moreparking (unlike Med CTR). Lots of selection.

Great experience. Doctors are knowledgeable and explain things thoroughly. The place is clean. The…read moreequipment is new and State of the art. Staff is friendly, professional, and courteous.

Dr Pham is excellent doctor. After many years I finally have great vision again. Highly recommend…read more All the 5 stars is concerning but once you go you will see it's well deserved

I finally felt comfortable with getting an eye exam, since I've been fully vaccinated for some…read moretime. I chose this optometry office because it was right next to my local Costco and it accepted my vision insurance. It's a pretty small office inside with 2 exam rooms. The staff and patients were required to wear masks. I was taken to one of the exam rooms and the staff did sanitize all the equipment for the eye exam in front of me. The optometrist who did my eye exam was professional and helpful. He asked me more than once if I still had any questions for him, which was great. My only complaint was that he touched my eyelids during the eye exam with his bare hands. Mind you, he did sanitize them beforehand. I was hoping he'd wear gloves. Overall, I'm still glad I got my eye exam done here.

Great customer service! I love Dr. Imperial. The location in Sugar Land is very convenient.read more

Red flags with billing practices!! I've been wearing glasses…read morefor over 30 years, and this was my first visit to this location. My biggest advice is to educate yourself on what your insurance truly covers before you go. The doctor was good, but the billing process was concerning. Despite having a high-premium insurance plan--where my out-of-pocket cost for new glasses is usually very low--they attempted to increase my payment by adding unnecessary copays and adjusting tier levels to make me pay more. When I contacted my insurance representative to clarify, the office rep did not want to speak with my insurance and went on to inform me that they had actually stopped accepting my insurance, i guess a minute after I got my insurance rep on the line lol! Overall, my experience here raised red flags regarding billing transparency.

Been a patient for over 10 years. Started seeing Dr Lee since she was practicing at Sugar Land…read moreMall. Followed her to this location in Univ Blvd. Her staff is friendly, patient, professional & kind. So is she. I recommend.

This store is amazing! i came in with two of my own frames that needed adjustments. They took my…read moreglasses , tightened and bent them so they wouldn't fall off my face. I had previously taken these in to an eye glass repair shop that told me he wasn't able to adjust my frames! HOGWASH! I highly recommend coming to this establishment.

The doctor is amazing and the front desk ladies are nice. Easy to make an appointment and they're…read moregood with kids.

One of the front desk person has just been sneering as I tried my new glasses, but didn't help…read morealthough I spent over $1,000 there. The glasses hurt my nose and the prescription is off. They forgot to tell me when my contacts arrived and btw, $139 for contact fitting when you've been wearing contacts for over 20 years seems a little high doesn't it? I guess it's an expensive neighborhood and they're there for the money.

This full-service eye care practice was long established and trusted before a handover to a new…read moreophthalmologist and a move across the highway. (I'm 63 and have gone Full Contact (soft & hard) and/or Major Spectacles with TSO, Warby, independent lens grinders, insurance and no insurance.) Dr. Somji is a super approachable and superbly knowledgeable, actually old-school practitioner. The smartest nice guy AND the nicest smart guy you'll meet for a long time. I'm glad to see medical students training here under impeccable role models, Doc and Staff. State-of-the-art diagnostic tech and they'll FULLY explain any of it for you.

Dr. Alireza Somji is a true professional in every sense of the word. Today we had a b2b…read moreconversation about my previous review, one I should not have written without communicating first. Communication is our biggest obstacle between client and business and vice versa. We don't think about what could be happening behind the scenes and we aren't able to make adjustments that can fix a situation if we don't communicate. I absolutely love Dr. Somji, he really cares about his business, his staff, his clients and the product he produces. I have trusted Horizon eye care with my vision since well before Dr. Somji became the owner and will continue to do so. When I changed health care companies it was my intent to use my insurance but knowing my doctor and staff was much more important to me. Thus I come back. The selection they have runs the gamut and I must say plays into my vanity. If I am going to wear glasses I at least want to look stylish. We change our clothes with the season, why shouldn't we change our frames too. Glasses are a necessary evil but our eyes can't be replaced so I trust mine to the best. ( If you read my prior review know that sometimes we say things we wish we hadn't and no matter what we regret.) I know how lucky we are to have a provider in Sugar Land as excellent as Dr. Somji and hope that he will be here for a very long tome to come. Thank you doc.

I've been going here for 15 years. Dr. Davenport is amazing. The selection of eyewear is awesome…read moreand the ladies at the front desk are always helpful and take care of me. Try this office out if you're looking for a good place to go.

Their optometrists are ok, but the rest of the staff is beyond bad. Rude, unprofessional, fumbling…read morearound the frames, slow, and incompetent. Apprentice level at best. That explains why you have to sign a waver before they agree to touch your old frames. Combine all this with products that are way overpriced and of substandard quality. One star is too many stars. I wish I could chose -5!